SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,187 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,187 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely brilliant sales team and customers services”

Helpful Report

(Durham) - Posted 2 years ago

Hi Graham, Thank you for your review, it is great to hear you were happy with your visit.

Posted 2 years ago

“Really friendly and helpful staff in the Nissan department and the show room is immaculate.”

Helpful Report

(Durham) - Posted 2 years ago

Hi Rebecca, Thank you for your review. We are pleased you are happy with your visit and we hope you enjoy your new car.

Posted 2 years ago

“SG Petch - Richmond. On Saturday I purchased a car from Richmond; after years of driving old, worn cars it was quite a moment. Tegan was calm, knowledgable, warm, genuine and truly a ‘Kia Genius’ - thank you for making this experience straightforward & easy. I really appreciate it. Claire”

SG Petch 5 star review on 20th September 2022

Helpful Report

Posted 2 years ago

Hi Claire, Thanks for your review it is great to hear your happy with your new car. We hope you have a great day.

Posted 2 years ago

“From the moment I contacted SG Petch I felt like a welcome customer. All of the staff were friendly and helpful. I also feel that the priority was on finding a car that was right for me, rather than a quick sale or most expensive sale. I am thrilled with my car.”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Hi Caroline, It is great to hear you had a positive buying experience. Thanks for your review and we hope you have a great day.

Posted 2 years ago

“I always come back to SG Petch due to how easy the staff make getting a new car. Gareth is so helpful and has brilliant customer service and I feel so at ease with him, even when I’m asking silly questions! Thank you for another great experience and I’ll definitely see you next time I need a car!”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Hi Ami, Thanks for leaving us a review and your continued custom. We really appreciate, it and we hope to see you again soon.

Posted 2 years ago

“Fabulous customer service! Gareth is brilliant, he listens to exactly what you want and what you can afford. I have bought numerous cars from SG Petch and never had any problems at all, every purchase was done easily and without worry.”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Hi Danelle, Thank you for leaving a review and your continued custom through the years. We hope you enjoy your new car and we will look forward to seeing you again soon.

Posted 2 years ago

“Fantastic service from pre ordering my car to the hand over when I received it from SG Petch.”

Helpful Report

(Darlington) - Posted 2 years ago

Hi Alan, Thanks for leaving us a review, it is great to here you had a fantastic service. We hope you enjoy your new car.

Posted 2 years ago

“Very good service. Salesperson Shannon Condron was absolutely superb throughout the whole process.”

Helpful Report

(Darlington) - Posted 2 years ago

Hi Steven, Thank you for your review, it is most appreciated. We hope you have a great day.

Posted 2 years ago

“The service I received from Anth at SG Petch was great. He is very friendly and professional and made the process of buying a new car straight forward!”

Helpful Report

(Darlington) - Posted 2 years ago

Hi Kate, Thank you for your review, it is great to know you were happy with Anth. We will pass on your comments and we hope to see you again in the future.

Posted 2 years ago

“A great buying experience. Wpuld thoroughly recommend. Ryan was so helpful, an absolute star, and a credit to SG Petch.”

Helpful Report

(Darlington) - Posted 2 years ago

Hi Marie, Thank you for your review, it is most appreciated. We will pass you kind comments onto Ryan.

Posted 2 years ago

“The service was very good experienced staff very helpful in everything 5 stars no doubt will recommend to all my friends”

Helpful Report

(Durham) - Posted 2 years ago

Hi Avelino, Thank you for your 5 star rating, it is most appreciated. We hope to see you again in the future.

Posted 2 years ago

“My son bought his first car from SG Petch Richmond recently, timescales advised throughout the purchase were not met. We were told there would be a 4 day turn around but it was 7, I mentioned mould on the sun visor and asked if the car would be valeted before handover, advised yes, yet the mould was still there upon handover. Collected the car on Friday and promised a call on Monday about gap insurance, this took approx a week before call was received, during the call he advised the woman that his locking wheel nut was missing, she was looking into it, yet he heard nothing back and has had to call again today, now he has to wait until Monday. Timescales should not be advised if they will not be met and after sales is clearly very poor which is a shame.”

Helpful Report

Posted 2 years ago

Sorry to hear you weren't happy with your buying experience and the timescales you were given weren't meet. We have passed your comments to the branch. If you would like to discuss your experience further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 2 years ago

“We have had a number of cars over the years and always had a fantastic service”

Helpful Report

(Durham) - Posted 2 years ago

Thanks for your review Faye and your continued custom over the years, it is most appreciated. We hope to see you again soon!

Posted 2 years ago

“I was delighted with my new car, however I was advised that I would receive a small sum of money which I have not received and after numerous calls and promised call backs as yet I have still not received an answer to my query”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Hi Kathleen, Thanks for your review. We have sent a message to the branch to get in touch. If you have any further issues please contact us at https://www.sgpetch.co.uk/contact-us

Posted 2 years ago

“Pleased that the car arrived ahead of schedule, however, dissatisfied with the fact that I was advised the car was ready to drive away on Friday morning as arranged. Upon collection and looking the car over it was clear that this had been rushed just to get it out of the salesroom. There were drops of water on the inside of the seats and slight smudges on the windows which prove it was given a quick clean. As I was excited to take the car after waiting so long I decided to take the car away even though it still had orange dot stickers on the wheels. The sales service was great before hand but at this point was no apology given.”

Helpful Report

(Durham) - Posted 2 years ago

Hi Julie, We are sorry you were disappointed with the car on collection, we can only apologize. Your comments have been passed on to the branch, if you would like to discuss please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 2 years ago

“First-class service and always friendly. showroom is always keeped clean and tidy”

Helpful Report

(Durham) - Posted 2 years ago

Hi Alfred, Thank you for your review it is great to hear you received a first-class service. We hope to see you again in the future.

Posted 2 years ago

“I have been with SG petch in York for many years now and have bought many cars from them. I recently bought a new Kia XCeed and dealt with Ricky who was very professional. He wasn’t pushy at selling me a car which I liked and he really helped me get a good deal. I would recommend him and the dealer to friends and family.”

Helpful Report

(York) - Posted 2 years ago

Hi Emily, Thank you for your continued custom and for taking the time to leave us a review, it is most appreciated. We hope to see you again soon.

Posted 2 years ago

“Had great customer service from everyone at the Sunderland Branch, especially from Michael Beck, who made the whole process nice and quick!”

Helpful Report

Posted 2 years ago

Hi Daniel, Thank you for leaving us a review, it is great to hear you received great customer service. We hope to see you again in the future.

Posted 2 years ago

“Friendly staff who are always willing to help”

Helpful Report

(Darlington) - Posted 2 years ago

Thanks for leaving us a review Graeme, we hope you enjoy your new car.

Posted 2 years ago

“Had Mazda cx30 1 st service done by SG Petch. I realised they had used the wrong oil so I rang them up to tell them they said the oil they used was correct. Having read the specification of the oil required I rang Mazda who confirmed I was correct and they sent me an email quoting the correct grade was different to the one used by SG Petch. I sent the email to SG Petch who checked it out then said they would change my oil and filter. After 5 or 6 phone calls not one apology Makes me wonder how many cars are running around with the wrong oil.”

Helpful Report

Posted 2 years ago

We are sorry for any inconvenience caused, we can only apologise. If you would like to discuss the matter further, please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 2 years ago

SG Petch is rated 4.7 based on 5,187 reviews