SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,209 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the service we recieved. It was friendly, professional and we didn'feel under any pressure to buy.”

Helpful Report

(South Bank) - Posted 2 years ago

Thanks for leaving us a review Julie its most appreciated 😊

Posted 2 years ago

“I shall be happy to write a full review when my order has been completed. I am still waiting for the pack of mats I ordered and I have yet to hear when/if my new Pod Point charger will be installed in time for me to get the £350 government grant. Both are in the hands of Kia.”

Helpful Report

(York) - Posted 2 years ago

Hi Martin, Thank you for taking the time to leave us a review. Your comments have been sent to our York branch and they will be in touch in regards to your mats and your Pod Point Charger.

Posted 2 years ago

“Great to meet a salesman who knows his stuff and did a grand job of supporting my daughter through her exceedingly long decision making. So many of the other dealers in York are rubbish, especially the ones selling European cars, I ended up having to go Leeds for my European car to get a good dealer. Pity SG Petch didn't sell the make of car I wanted. I waited months for my car to be made whereas SG Petch had cars in stock ready to go So full marks to Chris and SG Petch.”

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(York) - Posted 2 years ago

Hi Peter, Thanks for taking the time to leave us a review and we are so pleased you were happy with the service you received. We hope you enjoy your new car.

Posted 2 years ago

“Superb service from Ricky at SG Petch York from the off, including a follow up call two days after the sale. Paperwork all ready and waiting for me when I turned up to part ex my old car…..better price offered than WBAC too!”

SG Petch 5 star review on 1st February 2022

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(York) - Posted 2 years ago

Hi Jamie, That is great to hear! Thank you for taking the time to leave us a review its much appreciated 😊.

Posted 2 years ago

“I called into the Kia dealership to discuss my options as I am coming to the end of my current contract. James Chadwick was extremely helpful, very professional and generous with his time and attention. He showed us several different cars and fully explained my options and gave me all the information that I needed. He is a credit to your company and i would be confident dealing with him again .”

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Posted 2 years ago

Hi Pauline, That is great to hear. Thanks for taking the time to leave us a review.

Posted 2 years ago

“Having an interest in the KIA scrappage scheme, I contacted other KIA dealers in my area, but none had the Picanto, which was the model that I was interested in. I 'phoned S G Petch and spoke to Wayne Denton. He told me that there were three models in stock, and I arranged with him that I would call that afternoon. Wayne welcomed me at the door. He explained in detail all that I needed to know and he accompanied me on a short test drive in the Picanto. Having paid a deposit, I paid the balance a week later when I left my old car, and collected the new one. This is the first ever brand new car that I have purchased, and I am very pleased with the car, and the service that I have had from your company, and particularly from Wayne.”

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(York) - Posted 2 years ago

Hi Vernon, That is great to hear. Thanks for leaving us a review its much appreciated 😊

Posted 2 years ago

“Good apart from the delay in delivery which was not an inconvenience”

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(York) - Posted 2 years ago

Hi David, We are sorry about the delay. Thank you for leaving us a review its much appreciated.

Posted 2 years ago

“Really nice salesman we were looked after very well”

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(Darlington) - Posted 2 years ago

Hi Gary, Its great to hear you were pleased with the service. Thanks for leaving us a review.

Posted 2 years ago

“Recently purchased my second car with SG Petch Middlesbrough, as I was happy with the service I received from my first car. Everyone is very helpful and efficient from purchase to service etc. I will definitely use them again when the time comes.”

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(Middlesbrough) - Posted 2 years ago

Thank you for leaving us a review and your continued custom it is much appreciated.

Posted 2 years ago

“Excellent customer service.”

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(Durham) - Posted 2 years ago

Thanks for leaving us a review Susan.

Posted 2 years ago

“Wayne was one of the most professional and personable car salesman I have ever delt with. All round superb experience from the dealership.”

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(York) - Posted 2 years ago

That is great to hear James, Thank you for leaving us a review.

Posted 2 years ago

“Outstanding dealership and staff”

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(York) - Posted 2 years ago

Thank you for leaving us a review Zachary its much appreciated.

Posted 2 years ago

“The service and assistance I received from SG Petch was simply excellent. Special mention to Ricky Doughty for all his help in ensuring my purchase was made as simple as possible. Thank you to all the team.”

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(York) - Posted 2 years ago

Thanks for leaving us a review Sandra its much appreciated 😊

Posted 2 years ago

“The service is exceptional, the staff are brilliant what more could you ask for. I would recommend them to anyone.”

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(Richmond) - Posted 2 years ago

Hi Carol, Thanks for taking the time to leave us a review its much appreciated 😊

Posted 2 years ago

“BE HAVE BOUGTH A MAZDA FROM SG PETCH IN DARLINGTON. OUR CAR WAS FROM NEW SO EXPECTED A GOOD CAR FROM A REPUTABLE COMPANY, NEITHER HAVE TURNED OUT GOOD SO FAR. ALREADY WE HAVE HAD TO CHANGE BREAK PADS AS THEY WERE RUSTY. THE GEAR BOX IS GRINDING AND NOT WANTING TO GO INTO 1ST OR 2ND GEAR ON EVERY JOURNEY AT LEAST ONCE ON EVERY SMALL JOURNEY. IT HAS BEEN TAKEN INTO THE GARAGE TO CHECK THE PROBLEM BUT THEY ARE BRUSHING IT OFF. WE HAVE HAD A SECOND OPINION ON A LOCAL GARAGE WHO HAVE SAID THERE IS A PROBLEM WITH THE GEAR BOX. WE HAVE TRIED TO CONTACT GARAGE AGAIN TODAY AND STILL WAITING FOR A CALL BACK? CANT WAIT TO HEAR THE NEW EXCUSE FOR POOR SERVICE. I WILL BE UPDATING ON HERE EVERY DAY TO LET PEOPLE KNOW HOW THIS PROBLEM IS RESOLVED”

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(Audi) - Posted 2 years ago

We are sorry to hear you weren't happy with the service you received, we can only apologise. The service manager has advised you have been contacted and your car is booked in to get your problem resolved. If you have any further issues please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 2 years ago

“Excellent friendly service. Car well presented and explained to me.”

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(Darlington) - Posted 2 years ago

Hi Alan, Thanks for leaving us a review it is much appreciated.

Posted 2 years ago

“Can I just say there was a slight misunderstanding matt rectified it instantly. I highly recommend sg petch very satisfied with the deal they even delivered the vehicle. Thank-you Mrs j Perry.”

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(Durham) - Posted 2 years ago

Hi, Thanks for your review and we are sorry you didn't receive the full tank of fuel you were promised. Your comments have been sent to the branch and they will be in touch.

Posted 2 years ago

“Went to look and landed up buying a car. Very professional and very helpful I will definitely buy from here again.”

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(Darlington) - Posted 3 years ago

Hi Christa, Thanks for your kind words and we appreciate you taking the time to leave us a review.

Posted 2 years ago

“Our Salesman Tony Hill from the Middlesbrough branch was very friendly and most helpful making purchasing the car a pleasure”

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(Middlesbrough) - Posted 3 years ago

Hi William, It is great to hear you had an enjoyable experience. Thanks for taking the time to leave us a review.

Posted 2 years ago

“Got what I wanted / needed with help from The dałeś staff”

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(Darlington) - Posted 3 years ago

Hi Gordan, We are glad you got the help needed. Thanks for leaving us a review.

Posted 2 years ago

SG Petch is rated 4.7 based on 5,209 reviews