SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,211 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,211 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how SG Petch made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service. Kept in touch at all times and my car is a dream.”

Helpful Report

(York) - Posted 4 years ago

Hi Anne, Thanks for leaving us a review.

Posted 4 years ago

“On arrival Gary made us feel very welcome. He was very professional and knowledgeable but we never felt any pressure to buy. He was honest and generally a nice guy. It was our first time buying a newer car and he took the time to go through everything the car had to offer. Would highly recommend and would defiantly return when we are ready for our next car. Thank you”

Helpful Report

(Middlesbrough) - Posted 4 years ago

Thanks for leaving us a review Gerard and we hope you enjoy your new car.

Posted 4 years ago

“MY car was booked in for M O T and a service on wednesday 02/09/2020 there was a repair booked at the same time, at 5 o clock they phoned said they were waiting for a part and the car would be ok by thursday lunch time, at 4.30phoned to see when it would be ready some one told me they would call me back. it is now friday 1 o clock , i have phoned 3 times and was told some one would call back i even went on their on line chat and was told the same some one will call back, I AM still waiting , how hard is it to pick up aphon . NEVER AGAIN WILL MY CAR GO FOR SERVICE THERE”

Helpful Report

Posted 4 years ago

Hi Eric, We are very disappointed to hear about your experience, we can only apologies. If you want to discuss this matter further please contact our service manager Mike Smith on 01325 488886 or send him an email at mikesmith@sgpetch.com with your contact details, so he can get in touch with you.

Posted 4 years ago

“Despite the unforseen delays to receiving my car, the service I received was superb.”

Helpful Report

(Durham) - Posted 4 years ago

Thanks for leaving us a review.

Posted 4 years ago

“service was polite and prompt not pushy at all”

Helpful Report

(Middlesbrough) - Posted 4 years ago

Thats great to hear Mary, Thanks for leaving us a review.

Posted 4 years ago

“Outstanding service and assistance”

Helpful Report

(Richmond) - Posted 4 years ago

Thanks for leaving us a review Thomas.

Posted 4 years ago

“picked my new car up yesterday from picking the car to picking it up no problems the sales man Ray Yates bent over backwards to help from the test drive to the end thank you very much Ray”

Helpful Report

Posted 4 years ago

Hi David, Thanks for taking the time to leave us a review. We hope you enjoy your new car.

Posted 4 years ago

“I was very impressed with the prompt, helpful and friendly service. The deal including a part exchange could not have been arranged more quickly and salesman Simon Danks went out of his way to allow us to view the Fiat Panda and explain its suitability online during lockdown, prior to our test drive, completing the transaction within 2 hours of the original phonecall. We are delighted with the car.”

Helpful Report

(Darlington) - Posted 4 years ago

Thats great to hear Anne, Thanks for leaving us a review.

Posted 4 years ago

“Covid 19 restrictions had an impact on my experience, but it was easy to book a test drive of a car I'd seen online, and the salesman even found a pre-registered car, which he retained for me until I got my insurance write-off sorted out. Easy online transaction for payment. Collection of vehicle was a bit off-hand, partially due to Covid restrictions, but I was asked to drive to a nearby Post Office to tax the car myself, rather than it being done by the dealer. There was a problem with the registration plates being wrong and I returned 5 days later to get this rectified and had a good customer service experience with one of the managers - after I had asked to see someone.”

Helpful Report

(Durham) - Posted 4 years ago

Thank you for leaving a review Stephen.

Posted 4 years ago

“Good approach by Salesman, good knowledge, not pushy. Well organised pick up. So far, vehicle OK.”

Helpful Report

(York) - Posted 4 years ago

Thanks for leaving us a review Martin.

Posted 4 years ago

“Only issue to mention was limited stock available. Sales team were good no complaints”

Helpful Report

(Durham) - Posted 4 years ago

Thanks for leaving us a review John.

Posted 4 years ago

“Professional, knowledgable and helpful.”

Helpful Report

(Darlington) - Posted 4 years ago

Thanks for leaving us a review Jeffrey.

Posted 4 years ago

“Very good service from staff from start to Finnish well done everyone”

Helpful Report

(Darlington) - Posted 4 years ago

Thanks for leaving us a review John.

Posted 4 years ago

“Nice enough sales man, did have a few issues with getting finance which I wasn't made aware of could happen but ended up paying straight out for car so not a massive issue, the most disappointing part was the valeting which was extremely poor, to the point where I had to pay to get it done myself after finding an old Cooplands wrapper in door.”

Helpful Report

(Darlington) - Posted 4 years ago

We are very disappointed to hear that you were not satisfied with level of service you recieved. Your comments have been passed on to the branch.

Posted 4 years ago

“Very good service”

Helpful Report

(Richmond) - Posted 4 years ago

Thanks for leaving us a review Kenneth.

Posted 4 years ago

“Very happy to recommend SG Petch. Initially booked test drive in Mazda CX30 online. Arriving at the showroom, I was welcomed by Ryan. Bought new car on back of test drive and talking with Ryan. He answered all questions honestly and managed sale and part exchange paperwork efficiently from start to finish. Ryan managed the hand over of new car, taking time to talk about all new features in car and answering all questions. Also talked about service plan and GAP insurance. No pressure to buy, providing independent advice. Overall, very pleased with customer care and all staff at SG Petch.”

Helpful Report

(Darlington) - Posted 4 years ago

Thats great to hear Sean, Thanks for taking the time to leave us a review and we hope you enjoy your new car.

Posted 4 years ago

“Customer service was fantastic. Anthony, who I dealt with, in the Darlington branch couldn’t have been more helpful. He took the time to get to know the types of cars I was interested in, and directed me to ones he knew I could afford and didn’t try to sell me cars that were out of my price range.”

Helpful Report

(Darlington) - Posted 4 years ago

Thats great to hear Anna, Thanks for leaving us a review.

Posted 4 years ago

“Painless buying experience. Very professional in their approach”

Helpful Report

(Durham) - Posted 4 years ago

Thanks for leaving us a review William.

Posted 4 years ago

“Brilliant service. It was taking me a long time to choose the right car but at no time was I pressured or rushed. In the end I tried several and was fortunate to find the perfect fit. Buying a car ended up being a pleasurable experience mainly thanks to the excellent salesman. Chris Boyce is a thoroughly nice man as well as having excellent knowledge. Nothing too much trouble and extremely patient (he needed to be!). Would recommend sg petch to anyone if all the salesman are as good as chris. Many thanks again.”

Helpful Report

(York) - Posted 4 years ago

Thats great to hear Martin, Thanks for taking the time to leave us a review and we hope you enjoy your new car.

Posted 4 years ago

“Very good service and very friendly staff”

Helpful Report

(Durham) - Posted 4 years ago

Thanks for leaving us a review Ken.

Posted 4 years ago

SG Petch is rated 4.7 based on 5,211 reviews