SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,187 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,187 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great set of customer service staff and all round great service also a shout out to Carl for going above and beyond to get my new car to me thanks once again”

Helpful Report

(Durham) - Posted 1 year ago

Thank you very much for your five-star rating, James! We are so pleased to hear that you had such a great experience with SG Petch and its customer service staff. We especially appreciate you giving a special shoutout to Carl for going above and beyond in getting your new car to you. Thank you once again!

Posted 1 year ago

“Excellent attention and service from start to time finish by salesman, Alan Copeland. He was very knowledgeable and answered all of our questions easily. Even brought to our attention we were able get 'blue light' discount, which we had no idea about, it saved us thousands, and probably clinched the deal. Also the most efficient and easy handover we have ever had when buying a new car.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much for your 5-star rating, Wendy! We are thrilled to hear that you had an excellent experience from start to finish with our salesman, Alan Copeland. We are also glad that he was able to inform you about the 'blue light' discount. We look forward to welcoming you back again in the future.

Posted 1 year ago

“Very helpful and pleasant whenever I 'phoned or visited. Tomasz, who dealt with my order was friendly and efficient. He was also patient when I asked him to repeat any information that I hadn't understood first time round. I had never bought a new car before, not to mention an electric car so I needed slow and steady as far as explanation of the process was concerned! I feel that I can 'phone up and ask if I have any questions and so far am delighted with my purchase.”

Helpful Report

(York) - Posted 1 year ago

Hi Susan, thank you for taking the time to review our dealership in York. We're glad Tomasz looked after you and made you feel welcome. If you need to ask anything please don't hesitate to contact us. Enjoy your new electric car!

Posted 1 year ago

“Excellent service by Callum nothing was too much trouble and was very helpful. Looking forward to coming back and would definitely recommend.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much for your 5 star rating Michelle! We appreciate your kind words about Callum's excellent service - it really does make a huge difference. We are delighted you enjoyed your experience and look forward to seeing you back in SG Petch soon. Thank you for being a loyal customer!

Posted 1 year ago

“I've bought two cars from S G Petch, the first one being a two-year-old Sorento KX3 and the present one a new Sorento diesel Edition. The sales team have been a pleasure to deal with. Servicing and a couple of repairs have been carried out to Kia's specifications and the cars have always been returned valeted. The new model promotion events have also been a good way of keeping up to date with the latest releases.”

Helpful Report

(York) - Posted 1 year ago

Thank you for giving us such a positive review Richard! We are delighted to know that you've had such a great experience buying two cars from us. It really means a lot to us that you appreciate the way our sales team and our service team have handled your car purchases and repairs over the years. We are really glad that you have enjoyed the events that we organise to promote the new model releases. Thank you for your support.

Posted 1 year ago

“The dealership was extremely helpful in helping with the process of ordering my new Hyundai. Adam also arranged a lone car for us to use because of the delay in the supply of all new vehicles.”

Helpful Report

(Durham) - Posted 1 year ago

Hi Richard, thank you for your custom and patience in waiting for your new car to arrive. Your custom and feedback are very much appreciated and if you need anything, please don't hesitate to ask.

Posted 1 year ago

“All the staff we dealt with were friendly and helpful answering questions where possible with mostly satisfactory answers. Although it took nearly a year for the car to arrive from Fiat , probably due in part to world events, S G Petch could not give firm delivery dates which was not their fault really. When the car arrived handover was effortless and the valeting team had done an outstanding job. Thank you.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch and for being a returning customer. We appreciate your kind words regarding our staff and the effortless handover of the car. We are glad to hear the car arrived after nearly a year, although it was unfortunate due to world events. We are delighted to hear the valeting team did an outstanding job and we look forward to serving you again soon. Thank you!

Posted 1 year ago

“Roy was very pleasant and not pushy at all. He made the whole purchase run smoothly and kept me updated throughout my wait for my new car.”

Helpful Report

(Sunderland) - Posted 1 year ago

Thank you so much, Susan, for your five star rating of SG Petch! I'm glad to hear that Roy was pleasant and not pushy. He certainly made the purchase go smoothly and kept you informed during your wait. We really appreciate your feedback and look forward to helping you out again in the future!

Posted 1 year ago

“I recently bought a new car from SG Petch. The whole process was very simple and my new car arrived quickly. The finance offers were good and we were able to agree a deal easily. I would recommend S G Petch and definitely a Mazda car.”

Helpful Report

(South Bank) - Posted 1 year ago

Thank you so much Sarah for the 4 star rating of SG Petch. We are delighted that we were able to provide you with a simple and quick car purchase process and you were pleased with the great finance offers we provided. We hope to see you again in the future.

Posted 1 year ago

“Excellent service from start to finish from Mark. Would definitely recommend and buy from again!”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch! We are delighted that you had an excellent experience with Mark and that you would recommend us to others and be a returning customer. We are always striving to provide our customers with exceptional service, and we are thrilled that you were satisfied with our team's performance!

Posted 1 year ago

“Love this place service fantastic”

Helpful Report

(South Bank) - Posted 1 year ago

Thank you so much David for your 5 star rating of SG Petch! We are delighted that you "love this place and the service is fantastic". We look forward to welcoming you back in the future!

Posted 1 year ago

“The salesperson that handled my car(s) exchange/purchase was extremely helpful and polite, they kept me up-to-date on when my new car would be arriving at the showroom and could be collected. The other salesperson(s) present when I visited the showroom were also very polite.”

Helpful Report

(York) - Posted 1 year ago

Thank you so much for your kind words and 5 star rating! We are glad to hear that your sales experience was positive. We pride ourselves in providing a high level of customer service to our customers, and it is reassuring to hear that this was the case for you. We are delighted that the salesperson that handled your exchange/purchase was helpful and polite, and that the other salesperson(s) present were also polite. We look forward to welcoming you to SG Petch in the future.

Posted 1 year ago

“good service great deal”

Helpful Report

(South Bank) - Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch Christopher! We really appreciate it! We're so glad to hear that you had a great experience - we really value your custom. Thank you for choosing SG Petch.

Posted 1 year ago

“Everything all straight forward and all good”

Helpful Report

(York) - Posted 1 year ago

Thank you so much Andrew for your 5 star rating of SG Petch! We are delighted to hear that everything was all straight forward and good! We hope you enjoy the rest of your day.

Posted 1 year ago

“Very friendly and approachable”

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(Middlesbrough) - Posted 1 year ago

Thank you so much for rating SG Petch with 4 stars and for mentioning that the staff are very friendly and approachable. Thank you for choosing SG Petch.

Posted 1 year ago

“Have used Nissan Durham since I retired in March 2017 and have always had excellent service and good communication. This is my 3rd Qashqai. They are fairly local and this is a big factor for me. Salespersons have always been open and honest and I deem them very trustworthy.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you Robert for your 5 star rating of SG Petch and your loyalty! We are delighted to hear that you have enjoyed excellent service and good communication since you retired in 2017. We appreciate your trust in our salespersons and hope to continue to provide you with the same level of excellent service.

Posted 1 year ago

“We found our experience very good from this Dealership. Conner was very helpful and polite. We would recommend using the Dealership to our friends and family.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you, William, for your 5-star rating! We are so glad that you enjoyed your experience with us and appreciate your kind words about Conner. Thank you for recommending us to your friends and family. Your support means the world to SG Petch!

Posted 1 year ago

“Excellent customer service. Made to feel very welcome and nothing was too much trouble. Everything was explained very clearly and supported from the start and after sale.”

Helpful Report

(South Bank) - Posted 1 year ago

Thank you so much for your fantastic 5-star review. We are delighted to hear that you received excellent customer service, felt very welcome and that everything was explained to you clearly. We are glad that our support was found to be helpful both before and after the sale. Thank you again for this glowing review!

Posted 1 year ago

“Fantastic service from first visit and test drive to delivery of my new car Carl the salesman was an absolute pleasure to deal with vary happy thank you”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much for the 5-star rating, Craig! We are so glad to hear that your experience with SG Petch was fantastic from your first visit to your car delivery!

Posted 1 year ago

“Chris was extremely helpful and easy to deal with. The whole process was quick, simple and straightforward. After spending hours in other garages going back and forth with offers, it was an absolute delight to explain to Chris what we were looking for, the offer we had seen elsewhere and for him to match and have the deal sorted in under an hour. A credit to the company.”

Helpful Report

(Sunderland) - Posted 1 year ago

Thank you very much for your 5 star rating, Christopher! We're so pleased to hear that Chris was such a great help and that the process was straightforward and hassle-free. It's lovely to hear that you were able to get a great deal after visiting other garages.

Posted 1 year ago

SG Petch is rated 4.7 based on 5,187 reviews