SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,237 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,237 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 5th February 2025

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my 4th car from SG Petch Richmond. Us usual the process was seamless, Les Rudd was his usual helpful self and came up with the goods on time. A god friendly local dealership.”

Helpful Report

(Richmond) - Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch Richmond! We appreciate your loyalty and support. It's great to hear that the process was seamless and that Les Rudd was his usual helpful self. Thank you for being a returning customer - we appreciate your commitment and look forward to providing great service to you again soon.

Posted 1 year ago

“Excellent service as usual, great communication and help.”

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(South Bank) - Posted 1 year ago

Thank you, Simon, for your 5 star rating of SG Petch - we really appreciate it! We're glad to hear that our excellent service, great communication and help has been up to your expectations and that you've returned to us for further services. We look forward to seeing you again!

Posted 1 year ago

“From start to finish the purchase of the car went smoothly and all my requests were met without any problems”

Helpful Report

(Sunderland) - Posted 1 year ago

Thank you so much for your five-star rating! We are delighted that from start to finish your purchase of the car went smoothly and all your requests were met without any problems. We appreciate your valued feedback and look forward to having you back soon.

Posted 1 year ago

“Booked a test drive at the Middlesbrough branch SG Petch. Turned up on time to find someone had just turned up and they let them test the car and made me wait even though I had the car booked. I left and explained I was unhappy the car went out when I had booked. The Salesman explained first come and the booking made no difference, poor.”

Helpful Report

(Audi) - Posted 1 year ago

Thank you for leaving a review about your experience at the SG Petch Middlesbrough branch. We appreciate that you took the time to tell us what happened during your visit. The situation you encountered is not something we want our customers to experience and we apologize for the inconvenience. We take the feedback of our customers seriously so we can make sure experiences like this are avoided. Thank you again for your feedback.

Posted 1 year ago

“I bought my Kia Picanto from Michael at the Sunderland branch and the whole experience was brilliant. I was never pressured or patronised but provided with all the information I needed to make the best decision for me. Once I had decided on a car, the process was straightforward and my new car arrived quickly. Buying my Kia Picanto has been one of the best decisions I've ever made. It's a fantastic little car with great tech, really nippy and surprisingly spacious inside. Even the boot, which I was worried about being on the small side, is actually really deep and I can easily fit all my food shopping inside. It is also excellent value and incredibly economical to run. I'm really happy with my car and very happy with the experience of buying it from Michael at SG Petch. I would recommend going there if you're looking to buy a car but don't want to feel pressured or have to put up with any hard sell. Michael will be super relaxed, make you a nice coffee and give you all the information you need and be honest with you. I will definitely be returning there in future, though not for some time as I'm very happy with my Picanto!”

Helpful Report

(Sunderland) - Posted 1 year ago

Thank you Nicola for your 5 star rating of SG Petch! We're glad to have provided you with an excellent experience and that you have found your Kia Picanto to be a fantastic car for you. We know how important it is to find the right car for you, and it's great to hear that Michael was so helpful in both providing the information and making the process straightforward. We look forward to helping you again in the future. Thank you for all your kind words about our service.

Posted 1 year ago

“Very good service and Nicky was very helpful answered questions we had and offered a great experience to us”

Helpful Report

(Sunderland) - Posted 1 year ago

Thank you so much for the 5 star rating! We are delighted to hear that you had a great experience with our service and that Nicky was able to answer all your questions. We look forward to having you back soon!

Posted 1 year ago

“We took delivery of our new car yesterday. We’re absolutely delighted with it, all thanks to Ryan Robertson. He listened to our needs and recommended the perfect car for us. His care and attention (and patience) was exemplary. We will definitely buy from S G Petch again.”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much, John, for your 5 star rating of SG Petch! We are thrilled to hear that you took delivery of your new car and were able to get the perfect one for you with Ryan Robertson's help. His care and attention was top-notch! We certainly look forward to having you become a returning customer in the future!

Posted 1 year ago

“After 13 months of not being able to drive as a result of a medical condition, Gareth at Middlesbrough was amazing. He kept in regular contact to monitor progress and was able to keep my car on order for when I got my licence back. Gareth is truly an amazing employee and the branch is lucky to have him.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much, Hannah, for your 5 star rating of SG Petch! We are so glad to hear that Gareth was able to take good care of you and kept your car for you for the 13 months until you got your licence back. We really appreciate you as a returning customer and thank you for your loyalty!

Posted 1 year ago

Hi Hannah, glad to hear you're well enough to drive again. Thank you for your kind words, Gareth really appreciates them! If you need any help in the future, please don't hesitate to get in touch with us.

Posted 1 year ago

“My first time using motor mobility the process was very easy, the car was immaculate and ideal for my needs.”

Helpful Report

(South Bank) - Posted 1 year ago

Thank you for your kind words! We are delighted to hear that you had a great experience and that the car was immaculate and perfect for your needs. We strive to provide customers with an exceptional experience and we are glad that we were able to do that for you. We look forward to serving you again in the future!

Posted 1 year ago

“Took delivery of new Seat Ibiza on 23/3/23 from Petch Durham. I noticed a loud banging noise coming from the rear passenger left hand side whenever I went over any uneven ground. The noise continued so on 17/04 I rang the garage and asked for a diagnostic check to be carried out but couldn’t get a slot until 18/5/23 a month later. I decided to take it to my local Seat dealer under the warranty and managed to get a slot for the same week. When I collected the car I was told that a chock had been left under the rear of the vehicle when it had come off the low loader and that was responsible for the banging noise. The car had a pre delivery check carried out before I got it and this wasn’t spotted. Seems as if when anything goes wrong Petch are in no hurry to put things right. You would expect better treatment when buying a new car. This is my 5th new car from Petch, so much for customer service. Not impressed.”

Helpful Report

(Audi) - Posted 1 year ago

I'm sorry to hear that you had a negative experience with us. Customer service is our top priority and we take your feedback seriously. We have conducted an internal investigation into what happened and have taken the necessary steps to ensure that similar issues do not happen in the future. Thank you for bringing this to our attention and we hope to have the chance to serve you in the future.

Posted 1 year ago

“Found Geff to be extremely helpful - although I haggled a lot as females do and had a limit on spending but we reached a compromise. Buying a car is very personal so recommendation is not easy”

Helpful Report

(Durham) - Posted 1 year ago

Thank you, Mary, for your 4-star rating and loyalty! We're pleased to know that Geff was able to assist you with finding the right car that works for you, despite your haggling and spending limitation. We appreciate the trust you put in us, and we value your continued patronage. Thank you for being a loyal customer.

Posted 1 year ago

“The sales process was made to be a quite relaxed and comfortable experience thanks to salesman Nicky McDermott.There was no attempt at any hard sell. I purchased a new car but a few days later returned with a minor issue, i received immediate attention from the service manager and every effort was made to successfully resolve the problem there and then. Based on my experience i would happily recommend SG Petch to any prospective customer.”

Helpful Report

(Sunderland) - Posted 1 year ago

Thank you so much David for your kind words and for awarding us 5 stars! It's wonderful to hear that the sales process with Nicky McDermott was relaxed and comfortable, and that when you experienced an issue after your purchase, we were able to resolve the matter quickly and to your satisfaction. We really appreciate your loyalty and kind support!

Posted 1 year ago

“Great dealership!,great sales people!, communication and after sales!. And a great car!..”

Helpful Report

(South Bank) - Posted 1 year ago

Thank you so much for your 5-star rating of SG Petch, Gerard! We're glad that you continue to have a positive experience with us and appreciate your repeat custom. We're proud to deliver the best in great dealership, great sales people, communication and after sales, and fantastic cars! We look forward to your continued support.

Posted 1 year ago

“One key didn’t work on new car Return to garage few days later Key programmed and staff very helpful”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch! We appreciate your loyalty and are glad to hear our staff were helpful in programming the key for your new car. Thank you for returning to our garage and we hope to continue to provide excellent service in the future.

Posted 1 year ago

“All staff are extremely friendly and helpfull Les Rudd is a top salesman and a pleasure to deal with.”

Helpful Report

(Richmond) - Posted 1 year ago

Thank you so much for your five star rating, Leonard! We're glad you had a great experience with SG Petch. All staff here are extremely friendly and helpful, so we're glad to hear that you had positive interactions with our staff. Les Rudd is a top salesman and a pleasure to deal with, and we're pleased to hear that you had a great experience with him. Thank you again for your kind words!

Posted 1 year ago

“The ease of purchasing our new car was due to the friendlyness and care the sale staff gave us and the hassle free procedure.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you very much Lesley for your 5 star rating of SG Petch! We really appreciate you taking your time to review us. We are glad to hear that you had a great experience with us, especially enjoying the friendlyness and care of the sales staff. It makes us proud to know that the hassle-free procedure was to your satisfaction. We are immensely grateful to have such a loyal customer. Thank you again for your valuable feedback!

Posted 1 year ago

“Having waited eleven months,I finally got my new car,the staff kept me informed”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you Neil for your 5 star rating of SG Petch! It was great to have gotten my new car after eleven months of waiting - the staff was great and kept me informed every step of the way!

Posted 1 year ago

“All the staff are Brilliant.The whole experience was done in a very pleasant manner especially Adam .”

Helpful Report

(Durham) - Posted 1 year ago

Thank you very much Kenneth, for your 5 star rating of SG Petch! We are delighted to hear that you had such a pleasant experience at SG Petch, and appreciate your kind words about Adam. We hope to serve you again soon.

Posted 1 year ago

“Indie the gentleman that sold me my car was absolutely amazing - he helped me with every aspect of the process and nothing seemed to be to much for him. Would highly recommend Indie at SG Petch. Thank you.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you Donna for the wonderful 5 star rating! We are thrilled to hear that Indie helped you every step of the way and made the process smooth and enjoyable. We appreciate your kind words and value your loyalty as a repeat customer at SG Petch. Thank you!

Posted 1 year ago

“Mark was really helpful and approachable and listened to everything we discussed we were looking for.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much for your 5 star rating, Natasha! We are grateful to have received your positive feedback and hope to serve you even better in the future. We are especially glad to hear that Mark was so helpful and accommodating. It means a lot that you keep coming back to us, and we look forward to seeing you next time.

Posted 1 year ago

SG Petch is rated 4.7 based on 5,237 reviews