SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,187 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,187 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how SG Petch made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the staff, especially Alan from sales, Derrick and Lee, but the whole team is great, very friendly and helpful. They are one of the main reasons we bought a second Mazda. Would definitely recommend SG Petch Durham! Very pleased with our Cx-30 as well, great car so far.”

Helpful Report

(Durham) - Posted 2 years ago

Hi Laura, It is lovely to hear you were happy with the staff and you would recommend us. Thank you for leaving a review and your continued custom.

Posted 2 years ago

“Excellent customer service”

Helpful Report

(South Bank) - Posted 2 years ago

Thanks for your review Sheena it is most appreciated.

Posted 2 years ago

“Wandered in to SG Petch after being let down by another dealership and met Nicky. Nicky sorted the job out and four days later I went to pick up my brand new wheels. SG Petch was honest, reliable and I felt that, as a customer, I was treat well and continue to be. Recommended”

Helpful Report

(Sunderland) - Posted 2 years ago

Hi, Thank you for your review, we are so pleased you have had a positive experience and you would recommend us. We hope you enjoy your fantastic new car and we hope to see you again in the future.

Posted 2 years ago

“Brilliant service. Friendly staff and no hard sell on extras. Car arrived earlier than expected”

Helpful Report

(York) - Posted 2 years ago

Hi Rachel, Thanks for your kind words and for taking the time to leave us a review its most appreciated.

Posted 2 years ago

“Excellent service,car arrived on time, no problems at all, would definitely recommend.”

Helpful Report

(Darlington) - Posted 2 years ago

Hi Colin, Thanks for taking the time to leave us a review. It is great to hear you would recommend us and we hope to see you again in the future.

Posted 2 years ago

“The purchasing experience was very good, my new Kia Sportage was in stock and delivered after 2 weeks. What I am extremely unhappy about is is part exchange price I was given for my old car. The salesman convinced me that my car value had reduced somewhat in the last week so he couldn’t increase the offer. I very naively accepted this. You can imagine how I felt when my old car appeared on the forecourt £3450 more than I had been paid. I know we all have to make a living but come on !! The car was under warranty and been serviced so nothing was needed to be done. I urge anyone trading a car into S.G Petch don’t sell to them, sell independently”

Helpful Report

(Richmond) - Posted 2 years ago

“I have just purchased my Hyundai Tucson from S G Petch Durham after a recommendation from a family member who had previously bought 2 vehicles from Durham . I found the whole buying experience laid back with no pressure and I could not have found the salesman Steve Payne to be more helpful , keeping me informed through all of the lead up to me collecting my car , which was delivered to the high standard promised . I have only just bought my car but I already I know that when the time comes for a change that it will be with S G Petch Durham Thank you all very much . Colin Dixon”

Helpful Report

Posted 2 years ago

Hi Colin, It is great to know that you had such a positive experience at our Durham branch. Thank you for taking the time to leave us a review its most appreciated and we will look forward to seeing you in the future.

Posted 2 years ago

“I have always found SG Petch a great company to deal with and very fair. As a family, we have bought from Hyundai, Seat and Nissan at Durham. Most recently we have bought the new Sportage from Kia at their branch in Sunderland and are due to collect a Stonic. As always, great service on the telephone from Geoff, great service from Chris Dickson and initial contact was first class with Sam Petch back in September last year. Would not go anywhere else and would highly recommend!”

Helpful Report

Posted 2 years ago

“Very friendly and accomodatying salesman. This is the second Hyundai we have bought from them and I will definitely be going back for a third.”

Helpful Report

(Durham) - Posted 2 years ago

Hi Alan, It is great to hear you found the staff friendly and accommodating. Thank you for taking the time to leave a review and continued custom.

Posted 2 years ago

“Outstanding service from the minute we walked into the show room. No pushy salespeople, very knowledgeable on the vehicle we were interested in, clear advice given, kept up to date with delivery and after sales has been excellent, cannot fault anything. Definitely recommend the Sunderland branch.”

Helpful Report

(Sunderland) - Posted 2 years ago

Hi David, It is great to hear you would recommend us and we are pleased you've had a good experience. We hope to see you again in the future.

Posted 2 years ago

“Excellent customer service, made to feel very welcome and felt at ease during the sales process.”

Helpful Report

(South Bank) - Posted 2 years ago

Hi Graham, Thank you for taking the time to leave us a review Graham its most appreciated. It is nice to hear you had a positive experience.

Posted 2 years ago

“Very helpful and supportive team”

Helpful Report

(York) - Posted 2 years ago

Thanks for your review Rachael. It is great to hear you found the York branch helpful and supportive.

Posted 2 years ago

“Great , friendly customer service”

Helpful Report

(Darlington) - Posted 2 years ago

Thanks for leaving us a review Ann it is most appreciated.

Posted 2 years ago

“What can I say? First time I’ve bought a car from SG Petch and my eighth car but by far my best car buying experience ever! And that has to go down to Paul Leadbetter who was excellent from beginning to end - honest, reliable, kept me updated, nothing was too much trouble. From the minute I first emailed him on Saturday 29th Jan through all the deal negotiations, the test drive, the paperwork, any questions I had and until I collected my car on 26th March he was exemplary. And even since - I had the wrong mats so the new ones were ordered straight away and swapped, a tiny paint chip fixed straight away, a software update issue booked into the diary within hours of me messaging him. He is a credit to himself and SG Petch and I’ve subsequently recommended him to friends and on Kia Forums.”

Helpful Report

(Darlington) - Posted 2 years ago

Hi Clare, Thank you for taking the time to leave us a review. It is great to hear you had such a positive appearance. We hope to see you again in the future.

Posted 2 years ago

“Excellent customer service. I felt valued and assisted in making my choice of car. Dan was lovely! I’d definitely recommend SG Petch to friends and family.”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Hi Linda, Thank you for taking the time to leave us a review its most appreciated. It is great to hear you had such a positive experience.

Posted 2 years ago

“Excellent service from the sales team, in particular Chris Boyce, and all the staff at York. Encouraged to order early, and kept informed on progress until my all new Sportage arrived at the estimated date. The car surpassed my expectations. Once again the SG Petch team met all my needs”

Helpful Report

(York) - Posted 2 years ago

Hi Stephen, Thank you for leaving us a review it is most appreciated. We hope you enjoy your new car and we hope to see you again in the future.

Posted 2 years ago

“I am really over the moon with the service I have received from all the staff at SG Petch Sunderland, I must say that in particular, the help I received from Mr Roy Cook was indeed very good, both my wife and I were treated like family which was so comendable, to both of us Roy is a true gentleman. I must say I was not aware of SG Petch garage or I would certainly have used the facility much sooner, I would like to thank all the staff for the kindness and help afforded to me in the relatively short time I have been a customer of SG PETCH. Best Regards to all Derek Lunn”

Helpful Report

(Sunderland) - Posted 2 years ago

Hi Derek, Thank you for your kind words it is great to hear you had such a positive experience. We hope to see you again in the future.

Posted 2 years ago

“The experience was outstanding from start to collection the staff were great”

Helpful Report

(Darlington) - Posted 2 years ago

Hi Robert, It is great to hear you had an outstanding experience. Thank you for leaving a review it's most appreciated.

Posted 2 years ago

“Ryan was a great help in supporting us choose our new car. I would happily recommend SG Petch to anyone for honest advice regarding their vehicles.”

Helpful Report

(Darlington) - Posted 2 years ago

Hi Trevor, Thank you for leaving us a review and we are pleased to hear you would recommend us. We hope you enjoy your new car.

Posted 2 years ago

“We went out looking for a new vehicle, we called with SG Petch in Sunderland as we didn’t want to go into Newcastle, it was a great decision for ourselves. The staff listened to us as we explained our needs and budget and we left agreeing to buy a new vehicle. It was so easy, no hard sell and we now have our new car which is brilliant.”

Helpful Report

(Sunderland) - Posted 2 years ago

Hi Ann, Thank you for taking the time to leave us a review its most appreciated. We hope you enjoy your new car.

Posted 2 years ago

SG Petch is rated 4.7 based on 5,187 reviews