SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,213 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,213 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff were extremely helpful & understanding Considering I didn’t quite know what I wanted. Very supportive & knowledgable”

Helpful Report

(South Bank) - Posted 3 years ago

Hi Linda, Thanks for taking the time to leave a review.

Posted 3 years ago

“Very good service and the car I bought was as expected.”

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(Durham) - Posted 3 years ago

Thanks for leaving us a review Samantha.

Posted 3 years ago

“OUR SALES MAN ALAN WAS BRILLIANT, FULL OF KNOWLEDGE, HAD PATIENCE AND HAD A BRILLIANT PERSONALITY. HE HELPED DEFINITLEY TO EASE ANY WORRIES OR CONCERNS AND GAVE AN EXCELLENT EXPERIENCE. THANKS ALAN MIKE AND LISA”

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(Durham) - Posted 3 years ago

Hi Michael, Thanks for taking the time to leave us a review. We hope you enjoy your new car.

Posted 3 years ago

“Very helpful and friendly Excellent customer service”

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(Durham) - Posted 3 years ago

That is great to hear, Thanks for leaving us a review.

Posted 3 years ago

“No pressure didnt feel rushed.The dealership made the process easy.Quick and clear communication [email or in person ].”

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(Darlington) - Posted 3 years ago

Thanks for taking the time to leave us a review.

Posted 3 years ago

“The process in buying a Jeep Compass was made very easy by Tomasz, all was done efficiently from my old car being exchanged, and new car being picked up, it was all done in a couple of days from beginning to end. Excellent service.”

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(York) - Posted 3 years ago

Thanks for taking the time to leave us a review.

Posted 3 years ago

“NIck Nickolson was the ideal salesman - informative without being pushy. He was there when wanted but did not try and push me to buy. He got me my ideal car, and after purchase he was there to help me learn how to use the car.”

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(York) - Posted 3 years ago

Hi, Thanks for taking the time to leave us a review.

Posted 3 years ago

“I purchased a new Kia in 2019 the sales rep was spot on but after sales not so good why do they need the car for a full day to do a 30 minute job on a recall ? Then have to wait a month to get it booked in just doesn’t make sense ! Now I’m having to look for another garage to carry out the work”

Helpful Report

Posted 3 years ago

Hi, We are really sorry that you were unhappy with the service you received and we can only apologise. If you would like to discuss this matter further please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“We viewed a car on line and made and an inquiry. The service, process and support from Les (Richmond Branch) has been exemplary, with the vehicle being delivered on the date / time promised. The vehicle we cannot fault, as described and pictured. Thanks team, well done, no hesitation in recommending these guys especially if you wish to take the distance selling option. Thank you.”

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Posted 3 years ago

That is great to hear James. Thanks for taking the time to leave a review.

Posted 3 years ago

“Purchased a car from SG Petch darlington, great customer service, Anthony Nelson went above and beyond to help choose the right car for me, regular updates also very helpful when needed.”

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(Darlington) - Posted 3 years ago

That is great to hear Janice. Thanks for taking the time to do a review.

Posted 3 years ago

“I recently purchased a 2017 BMW 218i Luxury Active Tourer from the Durham branch. During the negotiations, I was assured the car would have a service, to BMW specification with the computer updated, before I collected it. I have since discovered that the car was overdue a service when traded in and the previous owner had been assured that he need not have it done as they would take care of it. Their idea of a service is an engine oil and filter change. I paid £12,795 for this car and I will now need to take it to a BMW workshop to have the rest of the service completed. This will cost me about £300. The dealer principal at Durham, Stephen Petch, is not interested and passed my complaint back down to the sales advisor, Sharon Condron, who has no authority to resolve the issue. Very unsatisfactory and very poor customer service. Buy from this company with extreme caution.”

Helpful Report

(Audi) - Posted 3 years ago

Hi Alan, We are really sorry that you were unhappy with the service you received and we can only apologise. If you would like to discuss this matter further please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Brilliant people! Brilliant service all round 10 out of 10 so helpful 😀😀😀”

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(Sunderland) - Posted 3 years ago

That is great to hear Stuart. Thanks for leaving us a review.

Posted 3 years ago

“Salesman tony very friendly and helpfull sorted a good deal out this was the Middlesbrough showroom”

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(Middlesbrough) - Posted 3 years ago

Thanks for taking the time to leave us a review Jack.

Posted 3 years ago

“I was very happy with the service i recieved from sg petch the sales rep was was very helpful and i didn't feel pushed into a purchase at any point”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“Excellent professional service, good attention to detail”

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(York) - Posted 3 years ago

Thank you for leaving us a review Margaret.

Posted 3 years ago

“Great selection of used vehicles from many different marques. Salesman at Darlington branch seemed disinterested in us so we left without really trying anything, but we had great and friendly service from Roger when we visited the Durham branch a few days later and subsequently bought a vehicle. Delighted with the car and the price we paid.”

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(Durham) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“Very good service and very helpful staff”

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(Middlesbrough) - Posted 3 years ago

Thanks for leaving us a review Rodger.

Posted 3 years ago

“From first going in to picking our car up we had a positive experience. Andy Rayne helped us get our first motability car he was excellent friendly and professional at all times.”

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(Durham) - Posted 3 years ago

Hi Tracey, Thanks for leaving us a review.

Posted 3 years ago

“Sales person James was polite and efficient but did not always ring me back when promised and as this sale was transacted via the internet due to shortage of supply of the car I wanted, I could hardly go round to the showroom to chase up my questions. Car was delivered on time by an extremely helpful driver and it was all I hoped it would be APART from no car mats but just two bits of cheap brown paper in the foot wells. Really feel that Kia could do better selling me a £35000 car with brown paper for mats. What a let down and certainly did not give a good first impression. Nice easy and comfortable car to drive but may take some time before I can understand how to use all the gadgets and gizmos.”

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(York) - Posted 3 years ago

Hi Linda, Thank you for taking the time to leave us a review.

Posted 3 years ago

“Excellent customer service from Mike and Roy in Sunderland branch. Informative, knowledgeable and took the time on the detail. Really pleased with the car, keep up the great work. Thanks”

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(Sunderland) - Posted 3 years ago

Hi Andrew, Thanks for taking the time to leave us a review.

Posted 3 years ago

SG Petch is rated 4.7 based on 5,213 reviews