SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,212 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,212 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with our new Mazda3 sport. Thanks to Guy Gibson who was very helpful throughout the purchase.”

Helpful Report

(Darlington) - Posted 5 years ago

“I was more than happy with the attitude,service and friendly advice during my recent purchase.You will be my first port of call in the future for my next vehicle as and when required!!”

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(Middlesbrough) - Posted 5 years ago

“A friendly and genuine top quality service - my best car purchase experience to date by far! Not only were the Richmond branch willing to take their time to bring a vehicle down from Durham for me to test drive, they gave me a thorough test drive experience for half an hour without bombarding me with sale jargon. I felt relaxed and well informed when weighing up if the car was right for me and there was no pressure put on me to buy. Richard and his manager were very helpful and went the extra mile to make sure I was 100% happy with the standard of the car and the deal. They also kept me up to speed via text and calls. I would definitely return to Richmond in the future and would strongly advise my friends to use this garage. Thank you also to Joseph for arranging finance. Joseph was very friendly and positive. All round brilliant customer service! Well done team!”

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Posted 5 years ago

“Took my Hyundai Tucson to SG Petch Hyundai Durham garage for it’s MOT due to it been closer than Gateshead Hyundai garage. Just under 3 years old and came back with both rear shock absorbers needed replacing and all 4 tyres cracked. Was advised to get changed as soon as I could. Done some research and found shock absorbers were under warranty. Called back and got booked in, why didn’t garage say this on pickup? As for tyres told it’s not their problem even though all four, reported cracked. Had car in again and was referred about tyres to ring Hankook. Talked to Hankook and said garage would deal with it if I bought new and probably get refunded difference on wear. Rang garage and wanted no part. They called Hankook and basically said the garage where I bought car from had to deal with it. Called Evans Halshaw and were happy to help, they couldn’t understand why SG Petch wouldn’t deal with problem. Never going to deal with this garage again. Poor customer service and no interest if there’s any problem.”

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Posted 5 years ago

“Good Morning I bought a car from you and on the first day at to take it back with brake issues, this was rectified with new callipers and pads. returned to pick my car up only to return it back again1 hour later with faulty sensors. This was worked on and a loan car was issued ! I have now got my car back all ok just waiting for the wheels to be touched up and my mud flaps fitting on Thursday 31/10/19 then hopefully I should have trouble free motoring for a few years. Regards Brian Collins Nissan Juke Nismo”

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(York) - Posted 5 years ago

“Thanks to Garry and Petch team happy with latest I 10”

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(Middlesbrough) - Posted 5 years ago

“After sales service from the Middlesbrough branch is disgusting. bought a second ix35 with white powder marks on the wheels, arranged to get them replaced but after 10 months the wheels were the same. agreed to pay half and when I went to collect the car only 3 wheels had been replaced and was informed by Laura Williams that if I wanted the forth wheel replaced I would have to pay full price, I have purchased my cars from this branch for many years and dealt with Tony Hill who is fantastic sales guy. I was told that the manager would ring me ? still waiting after 3 months. would not recommend SG Petch Middlesbrough”

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Posted 5 years ago

“Excellent service, friendly, helpful staff and love my new car”

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(Durham) - Posted 5 years ago

“Joseph at Richmond was amazing . He organised our car really quickly and went over and above to help us collect it . We now have 8 Kia’s in the family x x However the Richmond location is terrible and am unsure how without returning customers it survives . Would b better situated in a more central location with passing trade We will definitely do business with Joseph again - he is a star 🌟”

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(York) - Posted 5 years ago

“The team were helpful and efficient. Made choosing and purchasing my car a very pleasant experience”

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(Middlesbrough) - Posted 5 years ago

“Very efficient and attentive service. Very helpful. Peter came to pick us up from our hotel to collect the car. Would definitely recommend.”

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(York) - Posted 5 years ago

“A very straightforward process with SG Petch buying a Kia Picanto. Everything agreed was delivered and communication was excellent.”

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(York) - Posted 5 years ago

“Callum was efficient and effective and straight forward. I bought a car I didn’t expect to buy but I’m very happy with it.”

SG Petch 5 star review on 29th October 2019

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(South Bank) - Posted 5 years ago

“Friendly and approachable staff but lacking in overall customer experience.”

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(Durham) - Posted 5 years ago

“10/10 - Martin was very helpful . So pleased with our car .”

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(York) - Posted 5 years ago

“Great service. Victoria was very helpful.”

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(Durham) - Posted 5 years ago

“The showroon staff are second to none. As for the finance firm they use - get your own finance!!! Nothing but a bunch of incompetent fools who mess things up 'as standard' Can't fault Hyundai's as cars but all their customer service is focused on customer facing staff. Use their finance firm at your peril.”

Helpful Report

(Middlesbrough) - Posted 5 years ago

“The sales person was very helpful and did not pressure us to make a sale. He explained everything thoroughly and helped us to transfer our old number onto the new car. Was available by phone with one or two queries after we had taken delivery. My only niggle is that customer parking was not always easy.”

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(Darlington) - Posted 5 years ago

“Have used SG Petch for many years. Always find them helpful, courteous and are great to deal with. Servicing is good and we have never had any problems”

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(York) - Posted 5 years ago

“Excellent service as always, car delivered early and paperwork easy to complete. Thanks all.”

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(York) - Posted 5 years ago

SG Petch is rated 4.7 based on 5,212 reviews