SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,187 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,187 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easily accessible showroom with knowledgeable and friendly staff. No hard sales pressure and no problem with two unaccompanied test drives.”

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(York) - Posted 1 year ago

Thank you, John, for the great feedback. We are delighted to hear that you found your visit to our showroom positive and without feeling pressured. We hope you're still enjoying your new car.

Posted 1 year ago

“I had my navara in for warranty work today at SG PETCH nissan durham eaven and Mark were most helpful they went above and beyond to make sure my vehicle had all work carried out to a high standard I was very pleased with the level of service I received from SG petch thanks for all your help.”

SG Petch 5 star review on 10th November 2023

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Posted 1 year ago

Thank you so much for your great review, Kevin and the picture of your Navara! We appreciate the kind words towards the team and your continued custom.

Posted 1 year ago

“From placing the initial order for my new hyundai i20n to finally collecting it SGPetch were constantly letting me know what was happening. They kept me informed about proposed build date, export date, delivery date and eventually the collection. The whole process took around 7 months from initial order to delivery. This lengthy delivery was explained in the beginning and came as no surprise. We were dealt with professionally and courteously throughout. The salesman assisted my husband with getting some additional side stripes put onto the car, which I knew nothing about! We are very pleased with our new vehicle and how it looks, its a one of a kind!”

SG Petch 5 star review on 9th November 2023

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(Middlesbrough) - Posted 1 year ago

Thank you so much Carole for your 5 star rating of SG Petch! We are thrilled to hear that you had a positive experience with us, from placing the initial order all the way to collecting your new Hyundai i20n. We understand that the process took 7 months, but we are glad that it was explained thoroughly from the beginning. We are happy that you were treated with professionalism and courteously throughout as well as that you are satisfied with the outcome. Thank you again for your positive review!

Posted 1 year ago

“Collected our new to us, used vehicle from SG Petch Darlington on Saturday with The assistance throughout from Ryan Robertson, Who was friendly, Professional and dealt with all our request for the vehicle. I would recommend SG Petch and Ryan every time. Many thanks”

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Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch! It's great to hear that you had a positive experience in collecting your used vehicle. We are delighted to have been of service to you through Ryan Robertson and that he was able to meet your needs. We really appreciate your kind words and will definitely pass them on.

Posted 1 year ago

“Excellent knowledge and service provided by Ryan Robertson. He even installed the Mazda app to my phone and paired it to my car, also setting up my personal preferences. I have never had such a service from Land Rover or Audi. Thank you.”

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Posted 1 year ago

Thank you Angus for your generous 5 star rating! We're so pleased to hear that Ryan Robertson was able to provide you with excellent knowledge and service, as well as install the Mazda app and pair it to your car. We're glad to hear you haven't received such great service from Land Rover or Audi and that we've been able to exceed your expectations!

Posted 1 year ago

“Very pleased with the customer service and very friendly and helpful and reassuring.”

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(Middlesbrough) - Posted 1 year ago

Thank you John for your amazing 5 star rating! We are ecstatic to hear that you were very pleased with our customer service and that you found us to be very friendly, helpful and reassuring. We appreciate your kind words and support.

Posted 1 year ago

“Second car I've had from sg petch excellent service and friendly staff nothing is the bother to them”

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(Durham) - Posted 1 year ago

Thanks for the great rating, Raymond! I'm glad to hear that you had another great experience with SG Petch! It's wonderful to hear that their friendly staff and excellent service made all your car buying experience a breeze. We really appreciate your kind words and thank you for your support!

Posted 1 year ago

“From the moment I walked into the showroom until now, I have received nothing but fantastic service. Max made the process of ordering our first motability car a breeze and I’m exceptionally thankful that he took the time to accommodate, explain, answer any questions or worries and help with any issues we encountered. I would most definitely consider SG Petch for our next lease and recommend them to family, friends and strangers alike. Thank you very much for a great experience.”

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Posted 1 year ago

“excellent service”

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(Durham) - Posted 1 year ago

Thank you, Wilfred, for your 5-star rating! We are so pleased that everything went well. Thank you for your custom.

Posted 1 year ago

“All good. Great service”

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(Durham) - Posted 1 year ago

Thanks Lesley for your 5-star rating of SG Petch! We really appreciate your feedback, and it's great to hear that you had such a good experience. All good. Great service!

Posted 1 year ago

“Used SG PETCH for the last 10 years or so, always consistant,friendly and helpful.Tony Hill is our go to man at Fleming rd branch,South Bank,chatty and knowledgable. top marks”

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(Middlesbrough) - Posted 1 year ago

Thank you so much, Allan, for your 5 star rating of SG Petch! We're so glad to hear you have been using us for the last 10 years. It's nice to know that you feel Tony Hill is an invaluable asset to the Fleming rd branch, and that you have had nothing but good experiences with us. We appreciate your kind words and look forward to seeing you again!

Posted 1 year ago

“Absolutely fantastic couldn't help anymore than he did outstanding service”

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(Middlesbrough) - Posted 1 year ago

Thank you so much, Natasha, for your 5 star rating of SG Petch! We are glad to hear that you found our service to be absolutely fantastic and our team could not have helped you any more than they did. We truly appreciate your kind words and your support!

Posted 1 year ago

“I recently bought a second hand car from Ryan at SG Petch in Darlington and he was extremely helpful with the purchase of my first car. The process was quite simple and quick. I would highly recommend.”

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Posted 1 year ago

Thank you for your 5 star rating, Issy! We are so glad to have had the opportunity to work with you and be a part of your first car buying experience. We take great pride in providing top quality customer service and appreciate your kind feedback. We appreciate your recommendation, and we hope to have the opportunity to work with you again in the future.

Posted 1 year ago

“Very helpful explained everything we asked flawless purchase.”

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(Middlesbrough) - Posted 1 year ago

Thank you so much Jeanette for taking the time to leave us such a wonderful review! We are so glad to hear that you had a flawless purchase experience and that the staff were very helpful in explaining everything you asked. We really appreciate your 5 star rating for SG Petch!

Posted 1 year ago

“The gentleman that helped me pick my new car was lovely . His name was Dan. He walked me through everything I needed to know, even took me for some petrol . Thank you very much for all the help and advice”

SG Petch 5 star review on 17th October 2023

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(South Bank) - Posted 1 year ago

Thank you very much, Lorraine, for your 5 star rating of SG Petch! We are glad that Dan was able to assist you with your new car. It sounds like he provided excellent customer service in walking you through everything and even taking you to get petrol. We truly appreciate the kind words and hope you have a great time with your new car!

Posted 1 year ago

“Very disappointed with the service having bought numerous Mazdas over the years. To be forced to pick up my new car at an inconvenient time for me when I clearly stated when was suitable . Then to be told no insurance available when I didn’t have time to arrange my own , even though my husband who picked up his car 2 weeks earlier was offered 7 days insurance. Having forced the issue 24 hours given which was no good as no insurance company could find the car model. Had spent a whole afternoon trying to sort this when I should have been at work due to being forced to pick up the car at a time suitable for the garage. Shocking”

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(South Bank) - Posted 1 year ago

“Having been a customer for the past 6 years we have had excellent care and service from S G Petch and staff.”

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(Durham) - Posted 1 year ago

Thank you Clifford for your 5 star rating of SG Petch. We appreciate your loyalty and are delighted to know you’ve had excellent care and service from us for the past 6 years. We are grateful for your continued support.

Posted 1 year ago

“Fantastic service especially Ricky doughty”

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(York) - Posted 1 year ago

Thank you Stephen for your 5 star rating of SG Petch! We're glad to hear that you had fantastic service, especially from Ricky Doughty! We appreciate your kind words and support.

Posted 1 year ago

“Always professional, knowledgeable, nothing too much trouble. Would always go to S G Petch.”

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(Middlesbrough) - Posted 1 year ago

Thank you, Leslie, for your fantastic 5 star rating of SG Petch! We are glad to hear that you found our team to be always professional, knowledgeable and nothing was too much trouble for us. We also appreciate your loyalty to SG Petch and thank you for recommending us to others.

Posted 1 year ago

“Indie Bopal was extremely helpful in assisting us when we were choosing our new car”

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(Middlesbrough) - Posted 1 year ago

Thank you for taking the time to rate us 5-stars! We really appreciate the thought. It was a pleasure to have you as one of our customers. We are also glad that Indie Bopal was helpful in assisting you when you were choosing your new car. We look forward to seeing you again soon!

Posted 1 year ago

SG Petch is rated 4.7 based on 5,187 reviews