SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,209 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just want to say a thank you to Jeff in the Sunderland branch. Very friendly and super helpful from the start. Got me a great deal and made the whole thing very easy!”

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Posted 3 years ago

Thats great to hear Kimberley. Thanks for your review and we hope you enjoy your fantastic new car!

Posted 3 years ago

“Car was booked in for work as part of a recall - I told the team when I booked it in that there was a problem with the exhaust - they said that they would 'have a look'. After the work - I was told that I would have to book the car in for work to be done. I then booked the car in for a Service and asked them to work on the exhaust - was told on the day that I would have to book the car in for a specific appointment to have the work done on the exhaust. Trying to book a date with the Servicing department - all phones lead to reception by the way despite you having 'options' to select from when you get through on the phone - I was told that I would be 'called back'. No returned call, had to speak to reception again today - told that the message would be passed again. Getting VERY frustrated with this poor level of service - having been a Hyundai owner for over 10 years, I'll now be looking at anything other than something from SG Petch.”

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Posted 3 years ago

We are sorry to hear this, if you would like to discuss this further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“This is my 2nd purchase. Very excellent service l received from the time l walked in through the doors to when l collected my car keys. Staff very friendly. Sales advisor James, was extremely helpful, professional and easy to talk to, there was no pressure put on me, everything was explained in layman’s terms. I am happy with my purchase and would definitely recommend SG Petch.”

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(York) - Posted 3 years ago

That is great to hear Pelargia. Thanks for taking the time to leave us a review.

Posted 3 years ago

“I’m happy with the car I bought and the service was good. I was given two years warranty, free breakdown cover and a free MOT voucher, however there were a few things which could have been better. Initially, when I viewed the car, I asked about the road tax as this was an important consideration. I was told it was £30 per year. On the day I was due to collect the car, I had a call to say it was £155 per year. There was no acknowledgement that the mistake was on their part, only a change in the regulations. To compensate, they put £25 petrol in the car. There was a little bit of damage to the car - a chip on the front and on the edge of the passenger door which I was told would be repaired. It was 7 days before I could collect the car and when I did, the door damage hadn’t been repaired. The car was taken to touch up and was returned within five minutes. It wasn’t repaired or retouched to the standard I expected. Most disappointing of all, I phoned the day after collecting the car to say I was unhappy with the repair and was told they would look into it and call me back. The call never came.”

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(Middlesbrough) - Posted 3 years ago

“Brilliant company to buy a new car from! Over the moon with the deal offered and Abby in the sales department really looked after us and the whole process.”

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(Middlesbrough) - Posted 3 years ago

Thanks for taking the time to leave us a review.

Posted 3 years ago

“Excellent service”

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(Sunderland) - Posted 3 years ago

Thanks for leaving us a review Dene.

Posted 3 years ago

“Excellent advise and service, as always.”

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(York) - Posted 3 years ago

Thanks for your review.

Posted 3 years ago

“Friendly easy service”

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(Middlesbrough) - Posted 3 years ago

Thanks for leaving us a review Shaun.

Posted 3 years ago

“Most stress free car purchase ever. From the initial enquiry Ricky was most helpful in organising the test drive and then on collection of new car nothing was too much trouble and the attention to detail was first class. Thanks again Ricky for the follow up call after the weekend it’s much appreciated, this is how customer service should be 😀”

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(York) - Posted 3 years ago

That is great to hear Richard. Thanks for taking the time to leave us a review.

Posted 3 years ago

“Helpful from walking through the door till picking my keys up for my new truck”

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(Durham) - Posted 3 years ago

Thanks for leaving us a review Ian.

Posted 3 years ago

“From the moment we walked into the dealership we were treated exceptionally - nothing was too much trouble.”

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(South Bank) - Posted 3 years ago

That is great to hear Lee, Thanks for leaving us a review.

Posted 3 years ago

“Excellent car Excellent customer service Great team”

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(Middlesbrough) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“Great service very helpful”

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(Darlington) - Posted 3 years ago

Thanks for leaving us a review David.

Posted 3 years ago

“Excellent Customer Service, No pressure sales, Courteous very helpful, Friendly approachable Sales Executive s, My 4th Sportage this one is my 1st from SGPetch , changed from Manual to Automatic, Nicky was extremely helpful.”

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(Sunderland) - Posted 3 years ago

Hi Susan, Thank you for taking the time to leave us a review.

Posted 3 years ago

“I can only say that the treatment we received from SG Petch, in particular David Hutchinson was excellent. he was totally professional and at no time was there any pressure put on us, unlike some other garages. I will definitely be going back”

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(Darlington) - Posted 3 years ago

That is great to hear Glynis. Thanks for taking the time to leave us a review.

Posted 3 years ago

“Very professional outfit from the sales manager to sales team”

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(York) - Posted 3 years ago

Hi Ian, Thanks for leaving us a review.

Posted 3 years ago

“Very easy to deal with and fair and friendly.”

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(South Bank) - Posted 3 years ago

Hi Nick, Thanks for taking the time to leave us a review.

Posted 3 years ago

“Very good customer service. Nice staff and I definitely recommend this place.”

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(York) - Posted 3 years ago

Thanks for a leaving us a review Shakeel.

Posted 3 years ago

“Total professional service from start to finish especially from sales executive Connor Burrell. All our needs and questions answered and sorted. Cannot speak more highly of the whole SG Petch team well done everyone.”

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(Durham) - Posted 3 years ago

Thats great to hear Lisa. Thanks for leaving us a review.

Posted 3 years ago

“In the first instance I found the car I was looking for online. Following a couple of emails and telephone calls with S G Petch I decided to make the purchase. My sales contact Dan was courteous and helpful and without pressure. He was able to provide me with all the information I needed and had a short video made and forwarded to me. Upon collecting my new (second hand) car lockdown had an obvious impact, it was not really possible to be given a full guided tour of the car and did mean a lot of reading on my part to familiarise myself with the instruments and controls. That was the only downside to an otherwise simple and relaxed transaction. It's been a pleasure doing business with S G Petch”

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(York) - Posted 3 years ago

Hi Alan, Thanks for taking the time to leave us a review and we are sorry we weren't able to walk you round your new car. If you have any queries please don't hesitate to contact the branch.

Posted 3 years ago

SG Petch is rated 4.7 based on 5,209 reviews