SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,187 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,187 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a very pleasant experience at SG Petch, the staff were helpful and knowledgeable about the various models on sale, I was offered a good deal on my trade-in and a loyalty bonus for rebuying another Mazda which I did not expect When I collected the car again the staff could not be more helpful in taking me through all aspects of the new car until I was comfortable behind the wheel. My grandchildren enjoyed the brownies”

Helpful Report

(South Bank) - Posted 1 year ago

Thank you for your wonderful review, Donald! I am glad to hear that you had an enjoyable experience at SG Petch, from the helpful and knowledgeable staff to the delicious brownies your grandchildren enjoyed. I'm delighted you were offered a great deal and a loyalty bonus for buying a Mazda, something you weren't expecting. We hope to have the pleasure of welcoming you back again soon.

Posted 1 year ago

“The gentlemen that we dealt with were very knowledgeable, friendly and professional over the whole process. A credit to the dealership.”

Helpful Report

(South Bank) - Posted 1 year ago

Hi Leonard, Thank you for taking the time to leave us a review, we are happy to hear you found the branch friendly and professional. We hope you enjoy your new car and we look forward to seeing you again in the future.

Posted 1 year ago

“I found Roger very easy to deal with, he was very professional, my overall experience was very good my only gripe was that my car was ordered with a six-month waiting list in place I received a call 4 months earlier, that was anticipated to say my car was in the country meaning my new car had to be mothballed for 4 months whilst I carried out work in my garage.”

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(Durham) - Posted 1 year ago

Thank you, Thomas, for your 4 star rating of SG Petch. I am so glad that you enjoyed your overall experience and that you found Roger to be professional and easy to deal with. Thank you for taking the time to leave us a review.

Posted 1 year ago

“Excellent service from knowledgeable staff - this is why I've just bought my fifth Kia from them.”

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(York) - Posted 1 year ago

Thank you so much for your amazing 5 star rating of SG Petch, Janice! We are thrilled to hear that your experience with our knowledgeable staff and excellent service was so positive that you have now purchased your fifth Kia from us! We sincerely appreciate your loyalty and thank you for being a repeating customer!

Posted 1 year ago

“I visited Petch to see about a trade in for my Sportage. I was looked after by Tomasz and was impressed by his relaxed sales approach. No hard salesmanship. Tomasz offered me a realy good price for my Sportage and a good deal on the Niro hybrid I had my eyes on. There were delays in the Niro delivery but I was kept informed at all times.”

Helpful Report

(York) - Posted 1 year ago

Thank you Derek for your 5 star rating of SG Petch! I'm thrilled to hear that Tomasz provided a great customer experience, and even better pricing on the trade-in of your Sportage and the Niro hybrid. We appreciate you leaving us a review, and look forward to seeing you in the future.

Posted 1 year ago

“We have now bought two cars from this garage and we have always experienced an exemplary level of customer service from all members of staff. Thank you, especially to Chris and Nicky, for their expertise and professionalism, which made the purchase of both cars an enjoyable process.”

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(Sunderland) - Posted 1 year ago

Thank you Janet for your 5 star rating of SG Petch! We are thankful that you found the whole process of purchasing both cars an enjoyable one. It means a lot to us that we have managed to provide you with exemplary customer service. Our staff, especially Chris and Nicky, strive to ensure that the level of service we give meets the highest standards. Thank you again for your kind words.

Posted 1 year ago

“Very efficient with great service”

Helpful Report

(South Bank) - Posted 1 year ago

Thank you so much, Thomas, for your 5 star rating. We truly appreciate your kind words - "Very efficient with great service"! We always strive to provide the best customer experience possible and we're glad you could experience it. Thank you again!

Posted 1 year ago

“rang sg petch to book a test drive for a motability car & arranged a test drive with no problem.sales staff had the car ready when we arrived & took us through the car controls.took the test drive which was excellent & we decided to book this car to be ready for the first of march 2023.we where given excellent service could not fault them.”

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(Durham) - Posted 1 year ago

Thank you so much Derek for the amazing 5-star review! We are so pleased to hear that you had a great experience with SG Petch. We are delighted that you chose us. Thank you again, and we look forward to seeing you again soon!

Posted 1 year ago

“yes would recommend s g petch max was very helpful in the process of us getting our car he talked us through the whole process step by step thankyou”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much, David! We really appreciate you taking the time to share your experience with us and your 5-star rating. We're especially glad to hear that Max was so helpful and walked you through the process step by step - we're sure he's just as thrilled as we are to hear your kind words. Thank you again!

Posted 1 year ago

“Outstanding from start to finish. Big shout out to Craig and the team for making the process effortless and my new car is perfect. Great touch with the little extra gifts added. I will certainly be using SG Petch again, I could recommend them enough.”

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(South Bank) - Posted 1 year ago

Thank you so much, Morgan, for your kind words and the 5 star rating! We really appreciate your loyalty and it's wonderful to hear that we have made the process effortless and that you are happy with your new car! We are so glad that you will be using us again and we really appreciate you recommending us - we really couldn't ask for more!

Posted 1 year ago

“Staff are friendly, informative, helpful, and very welcoming. Gareth always explains things very clearly and is great at his job. Will always use SG Petch and recommend friends and family.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much Carol for the 5 star rating! We really appreciate your loyalty to SG Petch, and we're glad to know that you would use us and recommend us to your family and friends. Our staff always strive to be friendly, informative, helpful, and welcoming. Thank you again for being a loyal customer and for choosing SG Petch again and again.

Posted 1 year ago

“Alan was very helpful , knowledgeable ,and kept me up to date at all times . The purchase of my car was pleasant , smooth and a good experience .”

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(Durham) - Posted 1 year ago

Thank you for your 5-star rating of SG Petch, Sheila! We are thrilled to hear that you enjoyed your experience purchasing your car and that Alan was so helpful and knowledgeable. We hope to see you again soon.

Posted 1 year ago

“Great service from a great team who will fall over backwards to make things right for you. Daniel was super with the new car change over, and explaining the technical details of my car and even called me some days after getting the car asking how things were going..I fully recommend SG Petch for Great service.”

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(Darlington) - Posted 1 year ago

Thank you Alan for your wonderful 5 star rating of SG Petch. We are delighted to hear that you had such a great experience dealing with Daniel and that the new car change over went smoothly. We really appreciate your loyalty and your kind words. We're always committed to providing great service and making things right for you. Thank you again!

Posted 1 year ago

“Amazing service from start to finish. Abby was fantastic and answered all my questions and made the whole process so simple. I love my new car. Would highly recommend to everyone.”

SG Petch 5 star review on 20th March 2023

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(Middlesbrough) - Posted 1 year ago

Thank you Kirsty for your 5 star rating and feedback! We are so glad that you had an amazing experience with SG Petch. We are delighted to hear that Abby was so helpful and that you love your new car!

Posted 1 year ago

“Really appreciate the effort and service Craig puts in every time we are there. Craig and the team went well above and beyond, our 2 year old daughter loved exploring while we chose our car and everyone got involved to keep her entertained. The cakes went down a treat too. We have had our last two cars from here and out next will be from Craig too no doubt.”

Helpful Report

(South Bank) - Posted 1 year ago

Thank you so much for your kind words Stephanie! We really appreciate that you have been a repeating customer and that Craig and the team went above and beyond for you. We hope to see you again soon.

Posted 1 year ago

“Great service, Andy the salesman is very helpful, would recommend this garage and salesman”

Helpful Report

(South Bank) - Posted 1 year ago

Hi Richard, Thank you so much for your 5-star rating of SG Petch and for taking the time to share your excellent feedback about Great service and Andy the salesman. It's great to hear that you would recommend this garage and salesman. We hope to see you again soon.

Posted 1 year ago

“First time in sg petch Sunderland and they couldn't do enough to make us happy the whole team especially Chris's Dickson and Neil the manger went above and beyond. We are well happy with our purchase of our new Kia stonic Quantum. Our family my daughter my son my grandchild and now my nephew all own Kia cars.”

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(Sunderland) - Posted 1 year ago

Thank you so much for your wonderful 5 star rating, Raymond! It was our pleasure to have you visit us for the first time in Sunderland and to help you purchase a new Kia Stonic Quantum. We appreciate your kind words about our team, especially Chris Dickson and Neil the Manager, who went above and beyond to make your visit a positive one. Thank you for putting your trust in us!

Posted 1 year ago

“This is my fourth new Kia Rio and have never been anywhere else but back to SG Petch to renew. The service, guidance and help through the process has always been first class and this year with Wayne there it was another faultless purchase.”

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(York) - Posted 1 year ago

Thank you so much for your generous 5 star rating of SG Petch, William! We really appreciate your loyalty and are so glad that you have had such positive experiences with us over the years. We value your dedication and look forward to helping you again soon.

Posted 1 year ago

“Great service with a very knowledgeable sales team, good communication throughout, and good support when requesting additional accessories.”

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(Durham) - Posted 1 year ago

Thank you so much for your amazing 5-star rating! We are so glad that you had a great experience with our knowledgeable sales team. We are thrilled to have been provided with such a positive review. Thank you for being a valued customer.

Posted 1 year ago

“Efficient service from Anthony. Very pleased with my new Mazda.”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much for your 5 star rating, Anita! We're so glad to hear that you had an efficient service experience with Anthony and that you are pleased with your new Mazda.

Posted 1 year ago

SG Petch is rated 4.7 based on 5,187 reviews