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SG Petch Reviews

4.7 Rating 5,237 Reviews
95 %
of reviewers recommend SG Petch
4.7
Based on 5,237 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy

Write Your review

SG Petch 5 star review on 5th February 2025
Laura GRAHAM
SG Petch 5 star review on 4th November 2024
Stephen Kay
SG Petch 5 star review on 12th August 2024
Derek Watson
SG Petch 5 star review on 15th July 2024
Curtis Watson
SG Petch 5 star review on 2nd July 2024
Ian Dunnabie
SG Petch 5 star review on 28th June 2024
Tanya Hutchinson
SG Petch 5 star review on 3rd June 2024
John Thopson
173
Anonymous
Anonymous  // 01/01/2019
Excellent service and advice plus very friendly staff.
Helpful Report
(Darlington) - Posted 1 year ago
Thank you so much, Peter, for your 5 star rating of SG Petch! We really appreciate your kind and supportive words about our excellent service and advice plus very friendly staff. We thank you for being a loyal customer of ours, and for continuing to come back to SG Petch for all your car needs.
Posted 1 year ago
Basic no frills dealership with competent staff. Good communication from salesman. Our first car from SGP, but so far so good.
Helpful Report
(York) - Posted 1 year ago
Thank you Malcolm for your 4 star rating! We are so glad you had a good experience with us here at SG Petch, especially as this is your first car from us. We highly value your loyalty, and thank you for being a repeating customer.
Posted 1 year ago
There was no pressure and the salesman was polite
Helpful Report
(York) - Posted 1 year ago
Thank you for the wonderful 5 star rating of SG Petch, Roger! We are so glad to hear that your experience was stress free and that our salesmen were polite. We look forward to your next visit.
Posted 1 year ago
Excellent service by all.
Helpful Report
(Middlesbrough) - Posted 1 year ago
Thank you so much for your 5 star rating! We truly appreciate your loyalty as a customer and are ecstatic to hear you experienced excellent service from us. It means the world to us that you have taken the time to leave us such glowing feedback. Thank you once again!
Posted 1 year ago
I found Michael from SG Petch very honest and upfront about the delivery of my vehicle which had been delayed for many reasons which all manufacturers appeared to be having issues with. The delivery of the vehicle was pleasant and professional.
Helpful Report
(Sunderland) - Posted 1 year ago
Thank you so much Gary for the 5 star rating of SG Petch! I really appreciate you taking the time to leave the review. I am so glad to hear that the delivery of the vehicle was pleasant and professional.
Posted 1 year ago
Excellent customer service, they go above & beyond to help.
Helpful Report
(Durham) - Posted 1 year ago
Thank you kindly for your 5-star rating, Roland! We are delighted that you experienced our excellent customer service and that we were able to go above & beyond to help. We are committed to providing an exceptional experience with every visit and we are pleased to hear that it was met!
Posted 1 year ago
Very pleased with professional yet personal service provided. Excellent advice and follow up.
Helpful Report
(Durham) - Posted 1 year ago
Thank you so much Mary for your 5 star rating of SG Petch! We are very pleased that you have had a professional yet personal service provided. Excellent advice and follow up. We are also very thankful for your loyalty as a returning customer!
Posted 1 year ago
A big surprise, we had a phone call from Steve at SG Petch saying that our new Kona had just been delivered via transport lorry. We were initially told that we would have it in July time, but we picked it up on the 4th April. Steve explained the workings of the car very clearly, and at every stage asked if we understood which we did. Then he went through all the paperwork with the both of us, when we we're happy I signed all the paperwork then we were the proud owners of a brand new Hyundai Kona Electric. We would certainly recommend SG Petch to anyone, as there staff are very friendly and welcoming. Robert and Denise Bush
Helpful Report
(Durham) - Posted 1 year ago
Thank you Robert and Denise for your 5 star review of SG Petch! We are so glad to hear that you had such a positive experience with us when picking up your new Kona and that our staff was able to provide you with the best service possible. We are even more thrilled to hear that our team was able to exceed your expectations and bring it to you even earlier than expected. Thank you so much for your kind words, we look forward to seeing you again soon!
Posted 1 year ago
Anthony Nelson was very helpful and knowledgeable
Helpful Report
(Darlington) - Posted 1 year ago
Thank you John for your 5 star rating of SG Petch! It's great to hear that Anthony Nelson was very helpful and knowledgeable. We appreciate your loyalty and look forward to your future visits!
Posted 1 year ago
I was so upset as I’ve seen on mobility Facebook page car dealerships revealing the new cars and as this is my first car I was so excited and looking forward to this experience like all the others have got my age and I cried all the way home as the excitement was for nothing no explaining or setting my phone up nothing to car play I felt it was a bad experience and I wasn’t shown my car to look around to do any checks he wanted the PIN number in first and that’s not right as my mom checks her car before the PIN number goes in and it wasn’t in the showroom to drive out like I’ve seen happen
Helpful Report
(Darlington) - Posted 1 year ago
Thank you so much, LILY, for sharing your feedback on your experience at SG Petch. We are so sorry to hear that you had a bad experience and we truly apologize for what happened. We understand your excitement buying your first car, and it is unfortunate your experience did not turn out how you hoped it would. Your comments about what should have been done are really valuable for us and will help us continue to strive for a better customer service experience. We really appreciate you taking the time to let us know what can be done to make future experiences better and we would love to hear more of your suggestions on how you think we can improve. Again, thank you for your honest feedback!
Posted 1 year ago
As always, treated with respect and a smooth transition
Helpful Report
(Durham) - Posted 1 year ago
Thank you so much Kevin for your 5 star rating of SG Petch! We are pleased to hear that you were treated with respect and had a smooth transition. We really appreciate your loyalty and look forward to serving you again in the future!
Posted 1 year ago
Thanks to Anthony everything went well. We rate him 11/10.
Helpful Report
(Darlington) - Posted 1 year ago
Thank you so much, John, for your 5 star rating and your loyalty! We are so glad to hear that Anthony made the process easy and enjoyable, and we absolutely agree, he deserves an 11/10! We appreciate your kind words and hope to continue to provide the best service possible!
Posted 1 year ago
Invariably great sales and service from the staff of Steve Petch. Been a customer since about 1982 and that in itself should testify to the quality of service provided. Happy customer
Helpful Report
(Durham) - Posted 1 year ago
Hi Ethan, Thank you so much for your 5 star rating, ETHAN! It is so wonderful to know that you've been a customer since 1982 -- we really appreciate your loyalty! We aim to consistently provide great sales and service for all of our customers, and we are delighted to know that you are a happy customer.
Posted 1 year ago
Everyone at SG Petch Richmond are brilliant, this is why I travel one hour each way. Excellent communication from start to finish, everything is explained in detail to make sure you have purchased the right car.
SG Petch 5 star review on 17th April 2023
Helpful Report
(Richmond) - Posted 1 year ago
Hi Alan, Thank you so much, Alan, for your fantastic 5 star rating of SG Petch! We are so glad to know that your experience travelling to our Richmond store was a positive one, and that you appreciate the commitment we have to quality customer service, communication and making sure that you get the right car. We appreciate your loyalty and repeat custom, and look forward to seeing you again soon!
Posted 1 year ago
I've recently picked up my new kia sportage from the richmond branch professional from stat to finish. Great staff all of them
Helpful Report
(Richmond) - Posted 1 year ago
Thank you so much, Darron, for your 5 star rating of SG Petch! We are so glad to hear that your experience with our Richmond branch was professional from start to finish. We are also very appreciative of your loyalty as a returning customer. We hope you enjoy your new Kia Sportage and that we can continue to provide you with great service for many years to come. Thank you for your kind words and for choosing SG Petch!
Posted 1 year ago
First class friendly service.
Helpful Report
(Durham) - Posted 1 year ago
Thanks so much for your 5-star rating of SG Petch, Brian! We appreciate your kind words and are glad you enjoyed our first class friendly service. Thank you for your repeat business, we truly appreciate it!
Posted 1 year ago
A very good service l couldn’t fault them kept us up to date with any changes would recommend
Helpful Report
(Darlington) - Posted 1 year ago
Thank you so much Yvonne for your 5 star rating of SG Petch! We appreciate your kind words and it makes us so happy to know that you had such a great experience. We look forward to seeing you again soon!
Posted 1 year ago
The salesman I found to be very professional not pushy. Answering all my questions. Also very happy with my purchase.
Helpful Report
(Sunderland) - Posted 1 year ago
Thank you for the five-star rating of SG Petch! We are thrilled to hear that you had a positive experience with the professionalism of our salesperson, and that you were satisfied with your purchase. We look forward to seeing you again soon!
Posted 1 year ago
We bought a car with Petches and £6,975 for one of there cars we were given a voucher for a MOT when the time came we booked it in it failed dromaticaly the car had only done 1000 miles although it was used daily. We could not recommend Petches at this time. Very disappointed.
Helpful Report
Posted 1 year ago
Thank you so much for taking the time to provide this feedback about your experience with SG Petch. We're sorry that your experience was so disappointing, and we would like to make it up to you. Could you please provide us with more details about the issues you encountered with the car, and any other information that might be helpful? We really appreciate your input and look forward to hearing from you soon. Thank you again for your time!
Posted 1 year ago
Excellent communication and service, thank you!
Helpful Report
(Durham) - Posted 1 year ago
Thank you for your 5 star rating of SG Petch! We are glad to know that you found our communication and service to be excellent! We look forward to serving you again in the future!
Posted 1 year ago
SG Petch is rated 4.7 based on 5,237 reviews