SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,187 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,187 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wayne was excellent he was very helpful and thorough. There was no pressure to buy. From order to delivery we were kept informed of the expected delivery date. Very pleased with the service we received.”

Helpful Report

(York) - Posted 1 year ago

Thank you very much for your 5 star rating and kind words, Jean! We're thrilled that Wayne was such an excellent help to you, and that you didn't experience any pressure to purchase.

Posted 1 year ago

“Tony was attentive and kept us informed of any changes.. collection of the car went very smooth.. we are return customers.. and this will continue. Many thanks”

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(Middlesbrough) - Posted 1 year ago

Thank you for your 5 star rating, Lynda. We really appreciate your kind words about Tony, and we're so happy to hear that collection of your car went smoothly. We're especially delighted to know that you are a returning customer; it means a lot to us. Many thanks!

Posted 1 year ago

“Excellent service good customer care motability salesman very good really helpful 👍”

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(Middlesbrough) - Posted 1 year ago

Hi Frank, Thank you for leaving us a review, we are pleased you received an excellent service. We hope you have a great day.

Posted 1 year ago

“Daniel was very helpful. Had issues with insurance which was going on for 5 weeks. They kept on saying my car is good to get ordered we've time I called. Daniel kept on resubmitting for the car and chasing it up. Eventually when the car was ordered it also arrived sooner than expected”

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(South Bank) - Posted 1 year ago

Hi Connor, Thank you for sharing your experience, we really appreciate it. We are pleased you found Daniel helpful. We hope you enjoy your new car.

Posted 1 year ago

“Good experience and found Craig Brown very helpful from placing my order until the delivery of my car.”

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(South Bank) - Posted 1 year ago

Hi, Thank you for leaving us a review, we really appreciate it. We hope you have a great day.

Posted 1 year ago

“Salesman Tony is a credit to the company also all the other employees are great.”

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(Middlesbrough) - Posted 1 year ago

Hi Graham, Thank you for your kind words and taking the time to leave us a review, it is most appreciated.

Posted 1 year ago

“Very professional and helpful from start to finish thank you”

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(Middlesbrough) - Posted 1 year ago

Hi Jonathan, Thanks for taking the time to leave us a review, it is most appreciated. We hope you have a great day.

Posted 1 year ago

“The most comfortable high value purchase we have ever made. No doubts no fears no regrets.Great product but also great salesman Rob.”

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(Durham) - Posted 1 year ago

Hi Christos, Thank you for your kind words and sharing your experience, we really appreciate it. We hope you enjoy your new car.

Posted 1 year ago

“I have bought my last 5 cars from them the service and sales staff are excellent”

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(Durham) - Posted 1 year ago

Hi Jeanette, Thank you for your continued custom over the years, we really appreciate it.

Posted 1 year ago

“Rob Costello the gentleman who sold me my new Mazda was really very helpful and kind, as was Derek the sales Manager. Would definitely recomend them both to friends and family. Feel, if I have a problem, hope I don't, i would ask for the help. First class treatment given by all at SG Petch. Thank you to you all.”

Helpful Report

(Durham) - Posted 1 year ago

Hi Rose, Thank you for sharing your first class experience, we really appreciate it. We hope you have a good day.

Posted 1 year ago

“Staff were efficient friendly and very helpful,”

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(Middlesbrough) - Posted 1 year ago

Hi Robert, Thank you for your review, it is most appreciated. We are pleased you were happy with the service you received.

Posted 1 year ago

“Perfect customer service. Anthony was very welcoming and really helped me feel at ease and comfortable understanding the process of choosing a mobility car. Was all very much stress free”

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(Darlington) - Posted 1 year ago

Hi Lucy, It is great to hear you were happy with the service you received from Anthony. Thank you for taking the time to leave a review and sharing you experience, it is most appreciated.

Posted 1 year ago

“Staff were very helpful with the process of my vehicle's delivery process and handover”

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(Durham) - Posted 1 year ago

Hi Adam, Thank you for taking the time to leave a review and to share your experience, we really appreciate it.

Posted 1 year ago

“Customer service great.”

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(Middlesbrough) - Posted 1 year ago

Hi Abigail, Thank you for taking the time to leave a review it is most appreciated.

Posted 1 year ago

“The staff were friendly and helpful. The delays with the provision of the Motability car were beyond SG Petch's control. On the day of the pick up, the car did not have the expected £20 of fuel added so we had to go back to ask for assistance. We were driven by a staff member to BP to get the fuel. When contacting SG Petch for an update, I had to speak to many members of staff. Sometimes the lack of awareness in my case, made me less confident than usual in the Motability process.”

Helpful Report

(Durham) - Posted 1 year ago

Hi Natalie, We are sorry to hear you had an issue with the fuel but pleased it was resolved. Thank you for your review and sharing your experience. All your comments have been passed on to the branch.

Posted 1 year ago

“Always great customer service from mark at Middlesbrough branch. Not in any way patronising as some salesmen can be.”

SG Petch 5 star review on 7th March 2023

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(Middlesbrough) - Posted 1 year ago

Hi Gillian, Thank you for leaving us a review, we really appreciate it. We hope you enjoy your new car.

Posted 1 year ago

“I had to wait a year for my new Ibiza due to incorrect ordering . I have now had the car just 2 weeks and the infotainment system and screen has shut down altogether . It is not possible to even start it up. I've been told today it will be 5 weeks before it can be booked for diagnostics let alone repair. I am not happy! Very disappointed with the whole process of the purchase, after using Petch's several times before.”

Helpful Report

(Durham) - Posted 1 year ago

Hi Lynda, We are really sorry for any disappointment and inconvenience caused by this and we can understand why you are unhappy. The service manager will be in touch to discuss these issues with you and get any problems resolved.

Posted 1 year ago

“Nicky in the Sunderland branch was amazing very friendly and professional, explained everything with the new car highly recommend them”

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(Sunderland) - Posted 1 year ago

Hi Elaine, Thank you for taking the time to leave a review, we are pleased you were happy with the service you received. We hope you have a great day.

Posted 1 year ago

“I had an excellent experience with my dealer, SG Petch, Darlington. The salesman was extremely knowledgeable and kept me fully informed during the whole purchasing process, clearly explaining everything to me. I have follow up calls since I took delivery of my new vehicle to check that everything is okay. I am extremely happy with the whole process. Thank you!”

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(Darlington) - Posted 1 year ago

Hi Carol, It is great to hear about your excellent service. Thank you for taking the time to leave us a review it is most appreciated. We hope you enjoy the rest of your day.

Posted 1 year ago

“A pleasant experience in purchasing our new vehicle. We were provided with all the information required and given a test drive upon request. All financial information and product information was clearly explained and options provided thus enabling us to make a clear decision. Excellent service from Craig who we dealt with at all times.”

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(South Bank) - Posted 1 year ago

Hi Eric, Thank you for leaving us review, it is most appreciated. We are pleased you enjoyed the service you received. We hope you have a great day!

Posted 1 year ago

SG Petch is rated 4.7 based on 5,187 reviews