SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,237 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,237 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 5th February 2025

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The person I dealt with was a credit to your company, very good. My only problem was disabled or any other parking at the garage, I am unable to walk and on my two visits I couldn't park in the garage at all. Which for disabled just isn't good enough. Other than this everything was perfect”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much for your 5-star rating for SG Petch, Michael. It is excellent to hear that the person you dealt with was a credit to our company. Your feedback regarding disability parking at the garage is really valuable and we will look into what we can do to improve access for disabled customers. We would be delighted to welcome you back again in the future.

Posted 1 year ago

“Excellent, friendly service from start to finish.”

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(York) - Posted 1 year ago

Thank you so much Neil for your 5-star rating! We really appreciate your feedback. We're delighted knowing you've had excellent, friendly service from start to finish. We look forward to providing you with the same level of service in the future.

Posted 1 year ago

“Very good, Connor sold me my car and explained everything so i wasn’t confused, answered all my questions. Lovely and friendly staff”

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(Durham) - Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch! We are delighted to hear that Connor sold you your car and that our staff provided excellent customer service. We hope you can continue counting on us for all your future car-buying needs!

Posted 1 year ago

“Staff worked hard to find us the right car for our needs”

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(Durham) - Posted 1 year ago

Thank you for your 5-star rating, John! We appreciate the kind and positive words. Our staff always strives to go the extra mile in providing our customers with the best service and to find the right car that fits their needs, so we're happy to hear that we've been able to do this for you. Thanks again, and we look forward to seeing you again soon!

Posted 1 year ago

“Anth Nelson has yet again (this is my second car from him) been amazing to deal. Thanks again Anth see you in another 3 years 🤣”

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(Darlington) - Posted 1 year ago

Thank you so much Shannen for your 5 star rating! We are so pleased that you had a great experience with Anth Nelson and SG Petch! We are so glad to know that he has once again provided you with amazing service and we will look forward to seeing you in another 3 years!

Posted 1 year ago

“Absolutely love my new Hyundai Tucson, and the staff are brilliant so helpful and friendly, they make you feel so at home and valued”

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(Middlesbrough) - Posted 1 year ago

Thank you Carole for your glowing 5 star rating of SG Petch! We are delighted to hear that you are absolutely loving your new Hyundai Tucson! We strive to make each and every customer feel valued, respected and at home - so we are thrilled that we could make such a positive impression on you. Thank you for your kind words!

Posted 1 year ago

“Excellent service from start to finish smooth transition between old car and new car”

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(Durham) - Posted 1 year ago

Thank you so much, Alan, for your 5 star rating of SG Petch! We're glad to hear that you experienced excellent service from start to finish and had a smooth transition between your old car and new one. We look forward to seeing you again soon!

Posted 1 year ago

“Fantastic service from start to finish, amazing friendly service and the car is outstanding.”

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(Darlington) - Posted 1 year ago

Thank you so much for the 5 star rating Angela! We are so glad you've had a fantastic experience with us from start to finish and are delighted that you are a repeat customer. We really appreciate your kind words about our friendly service and amazing cars!

Posted 1 year ago

“Fantastic service from start to finish. Dan and becky were brilliant explaining everything I needed to know. Dan kept me in the loop with when my car was arriving. Couldn't ask for anything more.”

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(Middlesbrough) - Posted 1 year ago

Thank you Robert for your kind words and for giving us a 5-star rating. We really appreciate your loyalty as a customer and it's so good to hear that both Dan and Becky were great at helping you out! We look forward to welcoming you back here in the near future.

Posted 1 year ago

“Excellent service from start to finish also got a few freebie’s thrown in”

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(South Bank) - Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch and for appreciating our excellent service! We are glad to hear that you got some freebies too! We appreciate your kind words. Thank you for being a part of the SG Petch family.

Posted 1 year ago

“A great set of customer service staff and all round great service also a shout out to Carl for going above and beyond to get my new car to me thanks once again”

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(Durham) - Posted 1 year ago

Thank you very much for your five-star rating, James! We are so pleased to hear that you had such a great experience with SG Petch and its customer service staff. We especially appreciate you giving a special shoutout to Carl for going above and beyond in getting your new car to you. Thank you once again!

Posted 1 year ago

“Excellent attention and service from start to time finish by salesman, Alan Copeland. He was very knowledgeable and answered all of our questions easily. Even brought to our attention we were able get 'blue light' discount, which we had no idea about, it saved us thousands, and probably clinched the deal. Also the most efficient and easy handover we have ever had when buying a new car.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much for your 5-star rating, Wendy! We are thrilled to hear that you had an excellent experience from start to finish with our salesman, Alan Copeland. We are also glad that he was able to inform you about the 'blue light' discount. We look forward to welcoming you back again in the future.

Posted 1 year ago

“Very helpful and pleasant whenever I 'phoned or visited. Tomasz, who dealt with my order was friendly and efficient. He was also patient when I asked him to repeat any information that I hadn't understood first time round. I had never bought a new car before, not to mention an electric car so I needed slow and steady as far as explanation of the process was concerned! I feel that I can 'phone up and ask if I have any questions and so far am delighted with my purchase.”

Helpful Report

(York) - Posted 1 year ago

Hi Susan, thank you for taking the time to review our dealership in York. We're glad Tomasz looked after you and made you feel welcome. If you need to ask anything please don't hesitate to contact us. Enjoy your new electric car!

Posted 1 year ago

“Excellent service by Callum nothing was too much trouble and was very helpful. Looking forward to coming back and would definitely recommend.”

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(Middlesbrough) - Posted 1 year ago

Thank you so much for your 5 star rating Michelle! We appreciate your kind words about Callum's excellent service - it really does make a huge difference. We are delighted you enjoyed your experience and look forward to seeing you back in SG Petch soon. Thank you for being a loyal customer!

Posted 1 year ago

“I've bought two cars from S G Petch, the first one being a two-year-old Sorento KX3 and the present one a new Sorento diesel Edition. The sales team have been a pleasure to deal with. Servicing and a couple of repairs have been carried out to Kia's specifications and the cars have always been returned valeted. The new model promotion events have also been a good way of keeping up to date with the latest releases.”

Helpful Report

(York) - Posted 1 year ago

Thank you for giving us such a positive review Richard! We are delighted to know that you've had such a great experience buying two cars from us. It really means a lot to us that you appreciate the way our sales team and our service team have handled your car purchases and repairs over the years. We are really glad that you have enjoyed the events that we organise to promote the new model releases. Thank you for your support.

Posted 1 year ago

“The dealership was extremely helpful in helping with the process of ordering my new Hyundai. Adam also arranged a lone car for us to use because of the delay in the supply of all new vehicles.”

Helpful Report

(Durham) - Posted 1 year ago

Hi Richard, thank you for your custom and patience in waiting for your new car to arrive. Your custom and feedback are very much appreciated and if you need anything, please don't hesitate to ask.

Posted 1 year ago

“All the staff we dealt with were friendly and helpful answering questions where possible with mostly satisfactory answers. Although it took nearly a year for the car to arrive from Fiat , probably due in part to world events, S G Petch could not give firm delivery dates which was not their fault really. When the car arrived handover was effortless and the valeting team had done an outstanding job. Thank you.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch and for being a returning customer. We appreciate your kind words regarding our staff and the effortless handover of the car. We are glad to hear the car arrived after nearly a year, although it was unfortunate due to world events. We are delighted to hear the valeting team did an outstanding job and we look forward to serving you again soon. Thank you!

Posted 1 year ago

“Roy was very pleasant and not pushy at all. He made the whole purchase run smoothly and kept me updated throughout my wait for my new car.”

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(Sunderland) - Posted 1 year ago

Thank you so much, Susan, for your five star rating of SG Petch! I'm glad to hear that Roy was pleasant and not pushy. He certainly made the purchase go smoothly and kept you informed during your wait. We really appreciate your feedback and look forward to helping you out again in the future!

Posted 1 year ago

“I recently bought a new car from SG Petch. The whole process was very simple and my new car arrived quickly. The finance offers were good and we were able to agree a deal easily. I would recommend S G Petch and definitely a Mazda car.”

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(South Bank) - Posted 1 year ago

Thank you so much Sarah for the 4 star rating of SG Petch. We are delighted that we were able to provide you with a simple and quick car purchase process and you were pleased with the great finance offers we provided. We hope to see you again in the future.

Posted 1 year ago

“Excellent service from start to finish from Mark. Would definitely recommend and buy from again!”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch! We are delighted that you had an excellent experience with Mark and that you would recommend us to others and be a returning customer. We are always striving to provide our customers with exceptional service, and we are thrilled that you were satisfied with our team's performance!

Posted 1 year ago

SG Petch is rated 4.7 based on 5,237 reviews