SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,209 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, understood my needs as the car was for pulling a caravan”

Helpful Report

(Richmond) - Posted 3 years ago

Thanks for leaving us a review Stuart.

Posted 3 years ago

“Car Purchase was really good Felt looked after by SG Petch Salesmen not pressured and came away with car i wanted”

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(Darlington) - Posted 3 years ago

Thank you for leaving us a review Frank.

Posted 3 years ago

“Very professional - knowledgeable all delivered with no pressure - time taken to explain new technology.”

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(Sunderland) - Posted 3 years ago

Thanks for leaving us a review Michael.

Posted 3 years ago

“Thrilled with my new car- nice staff and excellent service. Many thanks to Indie for all his good salesmanship!”

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(Middlesbrough) - Posted 3 years ago

Thank you for leaving us a review.

Posted 3 years ago

“I was left feeling a little underwhelmed by the experience of purchasing a used Alfa Romeo Stelvio. I traveled from Manchester to York to view the vehicle as according to the advertisement it had most of the key features I was looking for, including Apple Car Play, for me quite an important feature as the Alfa 'infotainment system' is poor by comparison. As I was preparing for the test drive it was confirmed to me that despite being advertised as such (I have a copy of the advertisement), the vehicle actually did not have this feature. Subsequently it was very clear that there would be negligible room for negotiation on price other than a token gesture, which ultimately I accepted. A little more care proof reading advertisement copy would be worthwhile prior to publishing in future.”

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(York) - Posted 3 years ago

Hi Paul, Im sorry to hear you weren't a 100% happy with the service. If you would like to discuss it further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“I found the customer care excellent. Wouldn't hesitate to recommend to friends and family.”

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(York) - Posted 3 years ago

That is great to hear Suzanne! Thanks for leaving us a review.

Posted 3 years ago

“SG Petch at Sunderland were excellent to deal with. There was no pressure or hassle from the very beginning. The salesman Nicky gave us all the information we required and knew his product well, which in turn made the whole experience a pleasure. We would certainly recommend this garage.”

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(Sunderland) - Posted 3 years ago

That is great to hear Robert, Thanks for leaving us a review.

Posted 3 years ago

“A difficult deal to negotiate as despite being a”loyal and valued customer” I had to have protracted discussions to get anywhere near what I considered acceptable. I then had to pay the full balance up front several days before taking delivery of the vehicle. Handover was equally difficult and despite the efforts of 3 salesmen, many questions I had about the many features of the vehicle remained unanswered and still do. The reason given was that training had been missed because of being furloughed. Thankfully, showroom reception, service reception and parts department are much more helpful, friendly and efficient.”

Helpful Report

(Middlesbrough) - Posted 3 years ago

We are sorry to hear you weren't 100% happy with the service you received. If you would like any further assistance please contact us at https://www.sgpetch.co.uk/contact-us, so we can discuss further.

Posted 3 years ago

“First class service all round”

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(Sunderland) - Posted 3 years ago

Thanks for leaving us a review Thomas.

Posted 3 years ago

“We recently bought a car from SG Perch in Durham. The whole experience was excellent.Shannon was so helpful and made the whole process very simple for us. We are over the moon with our car and would definitely buy from here again without hesitation. Brilliant, friendly service. Thank you.”

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Posted 3 years ago

That is great to hear Carol! Thanks for taking the time to leave a review.

Posted 3 years ago

“I can only describe my experience of dealing with S G PETCH as brilliant. We chose a Sportage and was shown the car by Ricky Doughty, he was a breath of fresh air, I have dealt with numerous car salesmen in my past but Ricky made the whole process a complete pleasure, he went over and above to ease us through all aspects of the purchase followed up by courtesy calls to ensure we were pleased with the car. We cannot speak highly enough of Ricky he is a credit to your company.”

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(York) - Posted 3 years ago

That is great to hear Colin, Thank you for leaving us a review and we hope you enjoy your new Kia Sportage.

Posted 3 years ago

“The whole process of purchasing a car has been made relaxing due to the work of Kevin Jackson. However I do believe that especially Service Packs for KIA products and if possible Tyre and Alloy Insurance Packs should be transferable to another vehicle sold by S G Petch. GAP Insurance does give the customer a refund of outstanding cover so why not the above? This is something that should be looked into.”

Helpful Report

(York) - Posted 3 years ago

Hi Anthony, Thank you for leaving us a review and we hope you enjoy your new car.

Posted 3 years ago

“Recently picked up my nearly new Hyundai from SG Petch. The car is lovely and just what I was looking for. On first viewing and a short test drive I was hooked and decided this was the car for me. I noticed a warning light indicating that there was a problem with the tyre pressure and mentioned it to the salesman. He promised me it would be sorted during the service that would happen prior to me collecting the car the following week. A week passed and I arrived to collect my car. We sorted out all the paperwork etc and I was given the keys. On looking over the car it was obvious that the front passenger side tyre was a little soft. Again I mentioned this to the salesman. I also noticed that there was no user manual, servicing log book, or the wheel nut removal tool. The salesman looked for these items but couldn't be found. He said he would order new. I received a call a week later to collect them. The wheel nut removal tool didn't fit the nuts. I was told that a replacement would be ordered and once received I would be invited back to have the existing nuts removed and replaced with new. Over a week later this still hasn't happened. As l am still waiting for the nut removal tool and a slow puncture to deal with. I have needed to top up the air a few times now. The servicing log book also reviled that the car was not serviced as promised prior to me collecting it. It's due in two months. I have been told since that when it's due, I should call up to arrange the service and they would book it in. All these problems are small details, however they could have been sow easily avoided. My purchasing journey is still not over, but finger's crossed they will sort it out soon. All round poor performance SG Petch.”

Helpful Report

(Darlington) - Posted 3 years ago

Hi Stephen, We are really sorry for any inconvenience caused. The details have been passed on to the general manager who will be in touch to discuss.

Posted 3 years ago

“Very satisfied with all aspects of sale”

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(York) - Posted 3 years ago

Thats great to hear Peter, thanks for leaving a review.

Posted 3 years ago

“Brilliant customer service”

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(Darlington) - Posted 3 years ago

Thanks for taking the time to leave us a review Stephen.

Posted 3 years ago

“After a few hiccups, everything got sorted and the staff were great”

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(Middlesbrough) - Posted 3 years ago

Thanks for taking the time to leave us a review Peter.

Posted 3 years ago

“Been looking for a abarth turismo for ages other franchise garages were far too expensive. Sg petch were a lot cheaper by a mile and the sales team were great.”

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(Darlington) - Posted 3 years ago

Hi Anthony, Thanks for your review and we hope you enjoy your fantastic new car.

Posted 3 years ago

“No hard sell, very relaxed atmosphere with salesperson who were happy to listen more than talk (I know, it makes a change). Information and advice was good and they were pretty efficient. Things were done when they said they would be.”

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(Sunderland) - Posted 3 years ago

That is great to hear Allan. Thanks for taking the time to leave us a review.

Posted 3 years ago

“In the circumstances the salesperson could only show us the outside of the car. It is terrible trying to find things on the computer and info book. Bring back cars that have easy to use dashboards. I don't need to know how many minutes my last drive took. I have a watch.”

Helpful Report

(Durham) - Posted 3 years ago

Hi Olwen, Thanks for leaving a review. If you require any more assistance please don't hesitate to call the branch or email us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Very many thanks to all concerned during our recent purchase of a Kia Sportage. Chris Dunwell made the entire buying process enjoyable, informative and professional. Our car was prepared to a very high standard and all our requests and additional needs were completed as promised. The follow up contact from the dealership was much appreciated and we will definitely be using SG Petch in the future.”

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(Darlington) - Posted 3 years ago

That is great to hear Victor, thanks for taking the time to leave us a review.

Posted 3 years ago

SG Petch is rated 4.7 based on 5,209 reviews