SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,209 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and we were able to make informed decisions thanks to Dan’s help and advice.”

Helpful Report

(York) - Posted 3 years ago

Thanks for taking the time to leave a review John.

Posted 3 years ago

“Brilliant service as per usual. Thank you Gareth. Ros 🤗”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Thats great to hear Rosalind, Thanks for leaving a review.

Posted 3 years ago

“The after sales service is not good, I rang to get my car sorted after 1 week of purchase and I am still waiting for someone to ring me 3 weeks later.”

Helpful Report

(Darlington) - Posted 3 years ago

We are so sorry to hear you weren't happy with the service you received and we would like to give our apologies. If you would like to discuss the details and the matter further please do not hesitate to contact us at https://www.sgpetch.co.uk/contact-us

Posted 3 years ago

“Always receive excellent care and attention when we visit SG Petch Middlesbrough. We are always made welcome and feel valued as customers. with the recent purchase of our Hyundai car we feel glad to be back with a garage that we feel comfortable with.”

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(Middlesbrough) - Posted 3 years ago

Thanks for taking the time to leave a review Pamela.

Posted 3 years ago

“One person spoilt my whole experience of buying a BRAND NEW CAR from you”

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(Audi) - Posted 3 years ago

Posted 3 years ago

“We recently purchased a Nissan Juke from SG Petch and could not be happier with the service we received! The customer service was excellent and condition of the car immaculate. Would definitely buy another car from SG Petch and recommend to friends and family.”

Helpful Report

(Sunderland) - Posted 3 years ago

Hi Gemma, We are glad to be of service. Thanks for leaving a review and we hope you enjoy your new Juke.

Posted 3 years ago

“Great customer service from the moment we walked in till we drove away in our new Kia. Only reason it's not a 5 star review is the car preparation for collection could have been better, but the sales man did everything he could to make things right. I will definitely buy another car from SG Petch.”

Helpful Report

(Darlington) - Posted 3 years ago

That is great to hear Martin. Thanks for taking the time to leave us a review.

Posted 3 years ago

“Very informative from 1st point of contact to picking up car. Roy Cook was lovely”

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(Sunderland) - Posted 3 years ago

Thats great to hear Sharon. Thanks for leaving a review.

Posted 3 years ago

“this car ticks all the boxes, perfect”

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(Darlington) - Posted 3 years ago

Thanks for leaving us a review Nicola.

Posted 3 years ago

“I would just like to thank Ryan for the great service he gave my wife and I when we came in to buy a new Mazda 2 He talked us through everything and explained the different payment choices that were available to us. The car was ready and waiting for us on Friday 20th August as promised with a full explaination of all the new features that have been added since our last Mazda 2 . We would have no hesitation in reccomending anyone to seek out Ryan's help to purchase a new Mazda.”

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Posted 3 years ago

That is great to hear. Thanks for taking the time to leave us a review and we hope you enjoy your new Mazda2.

Posted 3 years ago

“Phil and Delia Thanks very much for looking after us Nicky, Great service, nothing a problem informed us about the new technology on the car before we made the decision to go ahead love the new car .”

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Posted 3 years ago

Thats great to hear Phil and Delia. Thanks for leaving a review and we hope you enjoy your new car.

Posted 3 years ago

“I would just like to say thank you, I absolutely love my new car and you have made the whole experience brilliant. From the first moment i walked into the garage I feel you have gone the extra mile. The customer service I received throughout was excellent, I would definitely recommend the garage and Dan to anyone buying a new car.”

SG Petch 5 star review on 20th August 2021

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Posted 3 years ago

Thats great to hear Leanne. Thank you for leaving a review and we hope you enjoy your new car.

Posted 3 years ago

“Love my Ioniq mats. Great service”

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Posted 3 years ago

Thanks for your review Ben.

Posted 3 years ago

“I bought a two year old car from SG Petch with 2 year warranty. The vehicle was supplied without a Handbook and necessary ancillary items including nut to remove wheel locking nuts - Please be aware after sales service when you have a problem is appalling and Senior management are not helpful, call backs are non-existent and my family will no longer be dealing with this branch, do yourself a favour and go elsewhere.”

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Posted 3 years ago

“Excellent customer service”

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(Middlesbrough) - Posted 3 years ago

“Hi.....firstly it wasn't a car i purchased but what i did purchase and the salesman that sold me it i was extremely happy”

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(Darlington) - Posted 3 years ago

Thanks for taking the time to leave a review John and we hope you enjoy your new car.

Posted 3 years ago

“When I rang up to find out about a car I was given all the information I asked for and when I went to see the car I felt really at ease and not pushed into buying as I had felt at another garage. I bought the car I had seen and was very happy with the help Tony gave me throughout the transactions, he couldnt have been more helpful, I am so happy with my purchase”

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(Middlesbrough) - Posted 3 years ago

This is great to hear Janet, Thanks for taking the time to leave us a review.

Posted 3 years ago

“I have always been dubious about dealers following a bad experience with buying my first new car 40 yrs ago. Took delivery of a 2014 Rio from Darlington on Friday. Took it back on Saturday with 2 faults. Andrew Mellanby took immediate ownership of the problem, gave me a new courtesy car, and had the problems fixed in a few days. First class service which I didn't expect for a mid priced second hand car. Andrew and SGP have restored my faith in dealers. Very nice car BTW.”

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Posted 3 years ago

That is great to hear Steve, Thanks for leaving a review.

Posted 3 years ago

“Raised a query with Kia Uk with regards to the purchase of my new kia xceed.They responded quickly and forwarded my query to the appropriate department at SG Petch Sunderland.That was on 30th July.Six days later i am still waiting for a response.Not too impressed thus far. Update. It appears that Kia UK had not passed on my query to S.G. Petch due to some glitch in the system.S.G. Petch((Sunderland)have since been in touch with me and have resolved my query promptly and professionally.Now i can give them a 5 star review as I had originally planned.”

Helpful Report

(Sunderland) - Posted 3 years ago

Thank you for taking the time to leave us a review and we are pleased your query was resolved.

Posted 3 years ago

“When we decided to change our car we spoke to quite a few dealers, but once we had spoken to Jeff a salesman at S.G. Petch of Sunderland we knew this was the place we wanted to purchase our new car. From the first moment to the day we picked our new Maxda 6 Tourer 2.5 GT Sport up we have nothing but fabulous service & lovely dealership to deal with, from the Manager of the branch Sam, Jeff the salesman nothing was to much trouble. The whole team are a credit to their profession, when we change our car again the only place we'll be going to is S.G. Petch of Sunderland. Thank you to everyone involved, we've tried the rest now we've found the best.”

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(Sunderland) - Posted 3 years ago

Thanks for your kind words David, we are so pleased you are happy with the service you received. We hope you enjoy your new car.

Posted 3 years ago

SG Petch is rated 4.7 based on 5,209 reviews