SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,237 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,237 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 5th February 2025

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Roy cook was more than helpful he wasn't pushy or insistent he told us all about the car answered all our questions and guided us over the line to purchase the vehicle”

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(Sunderland) - Posted 3 years ago

Thanks for leaving us a review Thomas and we hope you enjoy your new car.

Posted 3 years ago

“Excellent customer service from initial phone enquiry ad to the vehicle I was interested in. Joseph Dowdall could not do enough to assist in the purchase process and made the whole experience the best I have been involved with in over 49 years of car buying. The whole process from telephone enquiry to vehicle collection took 6 days and was conducted in a very professional manner. No hesitation in recommending this dealership.”

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(Richmond) - Posted 3 years ago

That is great to hear Declan. Thanks for taking the time to leave us a review.

Posted 3 years ago

“i purchased my car, it had damage on the side of the vehicle. repair was carried out when seeing the car in the sun, they have made a terrible job of the repair and very badly polished.. if i was to hand the car back think the finance company would try and charge”

Helpful Report

(Audi) - Posted 3 years ago

Sorry to hear you weren't happy with the service you received. If you would like to discuss the matter further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“The man who l dealt with was very helpful”

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(Sunderland) - Posted 3 years ago

Thanks for leaving a review Mark.

Posted 3 years ago

“I have to say that I was impressed and very happy with my experience of purchasing my new car from SG Petch and trading in my existing car. Everything that was agreed in the showroom was put in place and my new car was ready when agreed. Part exchange was very fair on current market values and the sales executive Alan Copeland could not have been more helpful and pleasant throughout the process. New car is excellent and going great. Thank you”

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(Durham) - Posted 3 years ago

That is great to hear Patrick. Thanks for taking the time to leave a review.

Posted 3 years ago

“Awful customer service, worse ever; there literally was none !!! On entering both Hyundai and Mazda showrooms we weren't greeted. We took it upon ourselves to start looking at cars and still no staff showing willing, just sat on their phones !!! Absolutely fuming having travelled some miles to view certain cars; business taken elsewhere”

Helpful Report

(Audi) - Posted 3 years ago

Sorry to hear you weren't happy with the service you received. If you would like to discuss it further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Website really helpful. Easy to deal with. Arrangements for collection were efficient. Good customer service.”

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(Richmond) - Posted 3 years ago

Thanks for taking the time to leave us a review.

Posted 3 years ago

“Viewing and purchasing my car was made really easy by the SG Petch team. From start to finish, the entire process was made easy and the purchase was complete very efficiently. Would definitely recommend SG Petch to anyone.”

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(Darlington) - Posted 3 years ago

That is great to hear Lee. Thanks for taking the time to leave us a review.

Posted 3 years ago

“I initially went into the garage just to check out the options I had with the car I had at the time. I was dealt with by Nicky who throughout the process was professional and honest with us. We came to a deal to trade my car in for a newer one. Nicky went beyond his expected role helping me during the whole process.”

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(Sunderland) - Posted 3 years ago

That is great to hear Andrew, Thanks for leaving us a review.

Posted 3 years ago

“Outstanding and personal service from Steve Kennedy. A very smooth transfer with no issues. Couldn’t have asked for more.”

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(Darlington) - Posted 3 years ago

Thank you for leaving a review.

Posted 3 years ago

“From entering the showroom to actually collecting my new car, I couldn't fault the service i received. Knowledgeable friendly staff and no pressurized selling. Nothing was too much trouble.”

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(Sunderland) - Posted 3 years ago

That is great to hear Lavinia. Thank you for taking the time to leave a review.

Posted 3 years ago

“Very swift purchase! Given all the information needed and everything was straightforward. Would definitely purchase from again in the future. Matt from Durham (Seat garage) was very chatty and friendly and felt less like a salesman which is great as a female buyer. Thank you!”

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(Durham) - Posted 3 years ago

That is great to hear Emmy. Thanks for leaving us a review.

Posted 3 years ago

“Terrific service from Daniel with the purchase of my new Mazda2.”

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(South Bank) - Posted 3 years ago

Thanks for taking the time to leave us a review Neil.

Posted 3 years ago

“Good service for sale but bad after care. Still waiting for over 2 weeks for car mats.”

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(Durham) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“many thanks to paul leadbeater superb transaction from start to finish very professional highly recommended”

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(Darlington) - Posted 3 years ago

Thanks for taking the time to leave us a review.

Posted 3 years ago

“Absolutely faultless service from Andy from start to finish. Very knowledgeable, friendly and helpful. Made buying this car an absolute breeze. Highly recommended.”

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(Durham) - Posted 3 years ago

That is great to hear Donna. Thanks for taking the time to leave us a review.

Posted 3 years ago

“Perfection from my initial enquirie to delivery of my new car”

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(Darlington) - Posted 3 years ago

That is great to hear John. Thanks for leaving a review.

Posted 3 years ago

“The sales man couldn't do enough for me. Very friendly. Told me all about the car.”

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(Sunderland) - Posted 3 years ago

Thanks for leaving us a review Gordon.

Posted 3 years ago

“The 3 stars is only because the garage needs to employ more staff. The staff that were there were doing an exceptional job, but far to busy and not enough time for other customers who were in the garage at the same time as me. On one occasion, I called in to pick up some paint and there was a couple sat at one of the sales desks but no staff about at all, if I hadn't already purchased a car from you, I would have walked out and you wouldn't have got a sale from me. This is by no means a reflection on the staff in the showroom but the management need to get more staff.”

Helpful Report

(Darlington) - Posted 3 years ago

Thanks for your review Jacqueline your comments have been sent to the branch.

Posted 3 years ago

“We recently bought our third car from SG Petch, the service was as always friendly and professional with a family business feel.”

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(Durham) - Posted 3 years ago

Thats great to hear Stephen. Thanks for leaving us a review.

Posted 3 years ago

SG Petch is rated 4.7 based on 5,237 reviews