SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,187 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,187 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service supported by expertise from Tony Hill who was not pushy at all and met all of my needs”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Hi John, Thank you for your review, we really appreciate it. We hope you have a great day.

Posted 1 year ago

“What to write, well service as normal was excellent, Steve Payne did an excellent job in helping me choose the right car for my needs and assisting me through the fun bit of sorting it out and transferring what i needed from my Nissan Juke to the Seat Arona FR Edition.”

Helpful Report

(Durham) - Posted 1 year ago

Hi Peter, Thanks for your review, it is great to hear you were pleased with the service you received. We hope you have a great day.

Posted 1 year ago

“Straight forward service, daniel was lovely.”

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(Darlington) - Posted 1 year ago

Hi Sharon, Thanks for your review, we really appreciate it. We hope you have a great day.

Posted 1 year ago

“Excellent service thanks very much”

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(Durham) - Posted 1 year ago

Hi Clare, Thanks for your 5-star review, we really appreciate it.

Posted 1 year ago

“I have spoken to several Mazda dealerships around my area Kendal, Carlisle etc... and I had to drive double the distance to SG Petch dealership however the extra time driving certainly helped me in obtaining a great deal. Ryan listened to my requirements and conducted himself as he should not like some of the other sale guys i have spoken to just was just in it for sale. even order £200+ off extra like mats etc.... again no hard sell along with the mazda service plan again no hard sell. Ryan deliver the sale pitch very calmy and you neither felt pressurized.”

Helpful Report

(Darlington) - Posted 1 year ago

Hi Mark, Thank you for your review and sharing your experience, we really appreciate it. We hope you have a great day!

Posted 1 year ago

“I ordered my Kia Sportage in March 2022, completing the Order Form in which the part-exchange value of my vehicle was recorded. The salesman I was dealing with left the company. Any subsequent contact regarding possible delivery of the vehicle was instigated by myself, with no updates coming from Petch. I was then informed (December) that the vehicle was on its way, given an expected arrival date in the UK and possible collection date, along with name of the salesperson who would be completing the sale. A phone call was received saying the vehicle was now with Petch, but that the value of the vehicle I was putting in in part-exchange had dropped (significantly) and the balance to complete the sale/purchase was now greater than when the order was placed. At no time was it pointed out to me that the value of my vehicle would be reviewed due to the time-lapse. Fortunately I was in the position to be able to meet the increase cost to change but am disappointed that this was not pointed out to me at the time the order was placed, and there is nothing in the order form that explains this although the form does state what happens should the cost of the car being purchased increase. While I am delighted with my new car, the process has been poor leaving me a touch disappointed. I have raised these issues with Petch but have been left with unanswered questions at the time of writing this review. I have given a four-star rating but this could easily have been three.”

Helpful Report

(Darlington) - Posted 1 year ago

Hi Paul, Sorry to hear you were disappointed with the service you received. Your comments have been forwarded to the branch and they will be in touch.

Posted 1 year ago

“After a couple of not so good dealings with other dealers we're delighted with the service at sg petch. And of course with the car itself. Anthony was so helpful throughout the process.”

Helpful Report

(Darlington) - Posted 1 year ago

Hi Pauline, Thanks for your review, we really appreciate it. We hope you enjoy your new car.

Posted 1 year ago

“We travel from another city to get the good personal service we get from Kevin and the team. That is why we have bough 4 cars from them in the last 3 years.”

Helpful Report

(York) - Posted 1 year ago

Hi Dennis, Thank you for taking the time to leave us a review and your continued custom, we really do appreciate it. We hope you have a great day and we hope to see you again soon.

Posted 1 year ago

“treated very professionally, staff where attentive and respectful of my requests. always very welcoming”

Helpful Report

(York) - Posted 1 year ago

Hi Paul, Thank you for taking the time to leave us a review. It is great to hear you received a professional service. We hope you enjoy your new car and enjoy the rest of your day.

Posted 1 year ago

“It was a pleasure dealing with Roy from Sunderland branch he made it very easy to purchase the car. I would recommend Roy and SG Petch for a great job done!”

Helpful Report

(Sunderland) - Posted 1 year ago

Thanks for your review Ian, we really appreciate you taking the time. We hope you have a great day.

Posted 1 year ago

“Could be things done better”

Helpful Report

(Durham) - Posted 1 year ago

We are sorry to hear you weren't a 100% happy with the service you received. If you would like to get in touch at https://www.sgpetch.co.uk/contact-us to discuss you experience further, we would really appreciate it.

Posted 1 year ago

“I wasn’t offered a test drive short period of time flicked through the car controls”

Helpful Report

(Darlington) - Posted 1 year ago

Hi Marina, We are sorry to hear you weren't offered a test drive, if you would like to discuss the matter further please don't hesitate to contact us a https://www.sgpetch.co.uk/contact-us.

Posted 1 year ago

“Very helpful staff and no hard-sell which I appreciated”

Helpful Report

(York) - Posted 1 year ago

Hi Martin, It is great to hear you found the staff helpful. Thank you for taking the time to leave us a review. We hope you have a great day.

Posted 1 year ago

“Great service, great staff, great vehicals, what more do you want.”

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(York) - Posted 1 year ago

Hi Paul, Thank you for taking the time to leave us a review, we really appreciate it. Have a great day.

Posted 1 year ago

“My car needed it’s first service, I struggled to get it in so it was picked up and dropped back off afterwards with a hoover and clean. Fantastic customer service, it’s great that they send you an informative video of the service too.”

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Posted 1 year ago

Thanks for leaving us a review Donna, we really appreciate it.

Posted 1 year ago

“Just ordered my 5th car of them, exceptional service from start to finish, i will continue using them and would definitely recommend!”

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Posted 1 year ago

Hi Tony, your continued custom is greatly appreciated. Thank you for taking the time to give us feedback and enjoy the Christmas holidays.

Posted 1 year ago

“Faultless experience salesman was very knowledgeable,this is my second car from Sg Petch and hopefully won't be the last.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you for your great review, Janice. Your continued custom is very much appreciated. Have a great Christmas and new year.

Posted 1 year ago

“I have been a customer of SG Petch since they opened their Middlesbrough showroom and have never failed to be impressed by their service and professionalism. My latest vehicle purchase is a Hyundai Tucson Hybrid and I am absolutely delighted with the car. I would wholeheartedly recommend S G Petch Middlesbrough to anyone looking for a great car deal and quality service.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Hi Laurence, Thank you for leaving us a review and continued custom. It is great to hear your pleased with your new car. We hope you have a good day.

Posted 1 year ago

“very good service by mr steve kennedy could not have been more helpful great service”

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(Darlington) - Posted 1 year ago

Hi Terry, Thank you for your review, we really appreciate it. We hope you have a good day.

Posted 1 year ago

“SG Petch is one of the best and easiest companies to deal with. They are great for customer service and take all the difficulty out of buying a new car.”

Helpful Report

(Darlington) - Posted 1 year ago

Hi Andrew, Thank you for your review, we really appreciate it. We hope you have a great day.

Posted 1 year ago

SG Petch is rated 4.7 based on 5,187 reviews