SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,209 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with service Daniel Wilkinson was especially impressive”

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(South Bank) - Posted 3 years ago

That is great to hear, thanks for leaving us a review Marilyn.

Posted 3 years ago

“Very thorough and professional, took me through all my options to decide which car was best for my needs, Nicky (Sunderland branch) was a big help and took care of all of the details without any issue of fuss.”

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(Sunderland) - Posted 3 years ago

Thank you for leaving us a review.

Posted 3 years ago

“Car bought on line, price agreed and car delivered as agreed. The whole transaction was smooth and easy. The only downside, the car was supposed to be registered to my wife, when the registration came back it was in my name, I assume this was an admin error, Joseph assures me this will be rectified, although it may take some time.”

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(Richmond) - Posted 3 years ago

Sorry to hear about that John, we will pass a message on to Joseph to chase it up. Thanks for taking the time to leave us a review.

Posted 3 years ago

“In spite of Corvid was happy with the way everything went.”

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(Durham) - Posted 3 years ago

Hi Judith, Thank you for leaving a review and we hope you enjoy your lovely new car.

Posted 3 years ago

“Got my new car from these guys and I am over the moon with it, it was such an easy process trading in my new car and Ryan was such a help with getting my finance on the car sorted and explained everything in detail which was great.”

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(Darlington) - Posted 3 years ago

Thank you for taking the time to leave us a review.

Posted 3 years ago

“Brilliant service from choosing to receiving the car”

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(Durham) - Posted 3 years ago

Thank you for leaving us a review.

Posted 3 years ago

“Service during restrictions has been amazing. A detailed video was taken as we couldn't view the car in person. The processes we're straight forward and simple. Covid rules were followed at all times. The agent who dealt with me was fantastic can't fault them. A trusted car retailer in my opinion, who I would definitely buy from again and recommend others.”

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(York) - Posted 3 years ago

Hi Mandeep, That is great to hear. Thank you for taking the time to leave us a review.

Posted 3 years ago

“From the initial enquiry telephone call to purchasing the vehicle I was offered courtesy and great service. Matthew Newell made it very easy to purchase the vehicle and would recommend to my family and friends. Well done.”

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(Durham) - Posted 3 years ago

Hi Lynne, That is great to hear. Thank you for taking the time to leave us a review and we hope you enjoy your stunning new car.

Posted 3 years ago

“Brilliant service especially from Ryan nothing too much trouble , definitely reccomend”

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Posted 3 years ago

Hi Alison, That is great to hear, thank you for leaving a review.

Posted 3 years ago

“Stay well clear of these people. Two days after contacting their rather surly receptionist (Tues. pm) I received no response. Their very unprofessional receptionist lost the company a sale. If I refrained writing this review, I would be doing the community a MASSIVE disservice. avoid this company like the pandemic.”

Helpful Report

Posted 3 years ago

Hi Tom, We are sorry to hear you were not happy with the service you received. If we can help you any further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Needed a new motability car and was anxious as I’m extremely clinically vunerable Stephen was great which resulted in me getting in and out of the car I was considering and was very rapid getting me in and out from arriving doing what I needed to do and the car ordered was about 45 mins good rapid service and a free cuppa ;-) well done Hyundai Middlesbrough looking forward to my kona electric coming”

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Posted 3 years ago

Thanks for taking the time to leave a review. We are glad we could be of service.

Posted 3 years ago

“I don’t have a problem with Petch Garage, just disappointed with the car I purchased. A Hyundai i10 Premium automatic. Gears are very laboured and sluggish driving. Apparently this is a disadvantage of this small city car.”

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(Middlesbrough) - Posted 3 years ago

Hi Brenda, That is disappointed to hear if you would like any further assistance don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“S.G. Petch Middlesbrough ( Mazda ) Twice I have taken my Mazda 6 to here, and twice it has been nothing but stress. I could list the full unsavoury 22 days it took in total, but I think the edited version makes the point sufficiently well. It started with a diagnostics test, and did end with the issue sorted and a free M.O.T. , that is the good news. Firstly I didn't get calls returned when promised. I was verbally abused by a workshop technician, with no provocation from myself. I was basically called a liar by the workshop manager ( or to use his words, " we only have your word for that " . To top it all off, the dealership manager/director/part owner made offers of financial reimbursement, which were never forthcoming. This dealership has severe issues with some of their staff, and I am still unsure whether taking over 3 weeks to solve the issue with my car was down to, equipment, the staff, Mazda themselves or a combination of those. Whatever it was, my advice is steer well clear. Fortunately I have now sold my Mazda.”

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Posted 3 years ago

“I had a great experience with SG Petch Darlington! I dealt with Kevin who made me feel at ease, and despite getting to the show room and not liking the car I originally chose to view Kevin showed me an alternative he thought I may like and I LOVE it. Thank you so much Kevin and the team for your mint customer service :)”

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Posted 3 years ago

That is great to hear Molly. Thanks for taking the time to leave a review.

Posted 3 years ago

“Due to COVID all arrangements for purchasing the vehicle was via the telephone and internet. On collection the changeover was also completed with the minimum of fuss and efficiently. Overall the experience was good and I would purchase again in the future providing I could secure a good deal. If there is one minor gripe and it is minor the salesman advised he would send me a touch up pen for a few stone chips that I found on the vehicle which has not arrived to date. I also found the price competitive but had to travel 5 hours to collect the car and consequently had to arrange for an overnight stop. The salesman was very helpful on local knowledge of accommodation, places to eat and costs involved.”

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(Richmond) - Posted 3 years ago

Hi, Sorry to hear you are still waiting for a touch up pen. I have sent a message to the branch to chase up. Thank you for taking the time to leave us a review.

Posted 3 years ago

“I enjoy a very strong feeling of loyalty to SG Petch. It results from receiving the benefit of expert opinion on the choice of car and the care and customer support which has been demonstrated during several years of servicing. And the contact with these professionals has been like making new and trusted friends.”

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(Durham) - Posted 3 years ago

That is great to hear John! Thank you for your kind words and continued custom. We hope you enjoy your new car.

Posted 3 years ago

“very good service and hassle free.”

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(Richmond) - Posted 3 years ago

Thanks for leaving us a review Nigel.

Posted 3 years ago

“I would highly recommend purchasing a vehicle from SG Petch. From making an initial telephone enquiry regarding a potential vehicle to walking through the doors at SG Petch, Belmont we felt welcome & valued. The Receptionist was friendly & polite & the salesman, Matthew, was extremely helpful assisting us to the final purchase. Great service.”

SG Petch 5 star review on 25th April 2021

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Posted 3 years ago

This is great to hear, Thank you for leaving us a review and we hope you enjoy your new car.

Posted 3 years ago

“First Class Service from start to finish, wonderful to find such a great garage to have my Seat serviced. Many thanks.”

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Posted 3 years ago

That is great to here, Thanks for leaving us a review.

Posted 3 years ago

“The customer service I received whilst buying my new car from S.G. Patch Darlington was excellent. Considering I bought my car during the lockdown everything was done to keep me informed and make my purchase easy and without complications.”

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(Darlington) - Posted 3 years ago

That is great to hear Clifford, Thanks for taking the time to leave us a review.

Posted 3 years ago

SG Petch is rated 4.7 based on 5,209 reviews