SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,187 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,187 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve used SG Petch for 10 years. My new car is possibly the best changeover ever. An excellent offer , quickest documentation organisation ( even with DVLA stuff). So far really pleased with my new Tucson. Thanks to Ray, Derek and admin staff for seamless change. Highl recommend Hyundai Petch Durham. Rob H.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much for your 5 star rating, Rob H! We're immensely grateful that you've been using SG Petch for 10 years, and we're so thrilled to hear that you've had such a great experience with your new Tucson. We thank you for your kind words about Ray, Derek and the admin staff - we will pass on the appreciation. We're beyond thankful for your loyalty to SG Petch, and we look forward to providing you with more excellent customer service in the future.

Posted 1 year ago

“The customer service was excellent. The sales person was knowledgeable, helpful and made the whole purchase from start to finish pleasant. I have dealt with SG Petch several times over the years and never been disappointed.”

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(Durham) - Posted 1 year ago

Thank you so much, John, for your great review and for the 5-star rating you gave us! We're so glad the customer service you experienced was excellent, that the salesperson was knowledgeable and helpful, and that the purchase process was pleasant from start to finish. We really strive to make sure all our customers have the best experience possible, and we're delighted that you've been so satisfied with us over the years!

Posted 1 year ago

“Great company and sales people to deal with. From start to finish my experience was perfect. Thanks for looking after us Guys .”

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(Darlington) - Posted 1 year ago

Thank you, Joseph, for the 5-star rating! We really appreciate it. We are glad that you had a great experience from start to finish. We take pride in providing the best service to our customers. We appreciate your kind words and thank you for being a great customer!

Posted 1 year ago

“This is the second car bought from S G Petch and both times the service, communication, efficiency and friendliness of the staff has been excellent (special mention for Mark H for the time and patience to obtain financial details for 4 models of car to allow us to choose the one to suit us). Will be more than happy to return when lease expires to see what options will be available to us. Thank you.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you, Brian, for your excellent 5 star rating of SG Petch and your kind words! We are delighted to know that both times of your experiences with us have been great and that your special mention of Mark H for his time and patience is highly appreciated! We look forward to seeing you when your lease expires and helping you with options that will better suit you. Thank you once again!"

Posted 1 year ago

“I had a good customer service by Ross the mobility agent and who was very helpful.”

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(Darlington) - Posted 1 year ago

Thank you for the 5 star rating of SG Petch James. I'm really glad you had a good customer service experience. Ross the Mobility Agent is always very helpful and I'm so glad he was able to provide the help you needed.

Posted 1 year ago

“I have bought my last 3 cars from the dealership at Durham and have been very satisfied at the service I have received up to now. On my latest car that I bought from Jack Newey I couldn't have asked for anything else, was treated very respectfully and very professionally from him and wouldn't hesitate to use Jack and the dealership again.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much for the 5-star rating, Anthony! We are glad to know that you have been very satisfied with the service you have received from our Durham dealership. We are delighted to know that you were treated very respectfully and professionally by Jack. We appreciate you taking the time to share your experience and your continued custom. We look forward to having you back in the future.

Posted 1 year ago

“Just purchased my 3rd TUCSON from S G PETCH and I am really pleased with it .Staff are always friendly and helpful in all departments.Can't fault the salesman GARY and always recommend S G PETCH to all.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

We can't thank them enough for their wonderful rating! We are delighted to hear that you were happy with their experience here at SG Petch. We take pride in every customer getting great service and it's wonderful that Gary has been able to deliver that. We are very happy to have you as a loyal customer and look forward to continuing to provide great service in the future. Thank you, Alan!"

Posted 1 year ago

“Excellent service from purchase to delivery.”

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(Darlington) - Posted 1 year ago

Thank you so much for your generous 5-star rating, Pauline. We are very pleased that you have enjoyed our excellent service from purchase to delivery.

Posted 1 year ago

“Great service from knowledgeable staff.”

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(Middlesbrough) - Posted 1 year ago

Thank you so much, Phillip, for your generous 5 star rating of SG Petch. We strive to provide our customers with a great experience and we are glad to see that our knowledgeable staff have delivered an excellent service to you.

Posted 1 year ago

“Would give 5 stars But contract was incorrect when collecting car This could have cost me money”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you for your four-star rating, Paul. We sincerely appreciate your feedback. We apologise for the incorrect contract when collecting your car and we understand that this could have cost you money. It is our goal to ensure that all customers have an exceptional experience when dealing with our team and we'll do our best to prevent this sort of issue from happening in the future.

Posted 1 year ago

“Alan Coulthard was excellent from start to finish, patient, easy to understand while explaining all the different things we needed to know.”

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(Durham) - Posted 1 year ago

Thanks so much Neil for your 5 star rating of SG Petch! We are so glad to hear you had a great experience and that Alan Coulthard was excellent from start to finish. We appreciate you taking the time to give us this wonderful feedback and we look forward to providing top-notch service to you in the future.

Posted 1 year ago

“Excellent service received”

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(Darlington) - Posted 1 year ago

Thank you for your 5 star rating and your positive review! We are happy that you have had an excellent service experience with us at SG Petch and appreciate your loyalty.

Posted 1 year ago

“I came to trade my original car on finance for a newer one on a new agreement. I felt Ryan at SG Petch Darlington helped me make the right decision on car model, with storage size being a priority as a new mother. Ryan was friendly and professional throughout and I felt he got the best finance deal for me.”

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(Darlington) - Posted 1 year ago

Thank you so much, Kate, for your 5 star rating of SG Petch! We sincerely appreciate your loyalty and trust in us to provide great service and the best finance deals. We thank you for choosing SG Petch for your car-buying needs and we are delighted that you felt happy with the decision you made with Ryan's help.

Posted 1 year ago

“SG PETCH DURHAM can highly recommend this garage along with Ray Yates the Senior Sales Executive, he is a real credit to the garage. We had an idea of what we wanted which we had enquired about online then had a follow up call from Ray to confirm they still had it & did we want to view it. We went along to the garage viewed the car & looked at other cars too which we were left to have a good look around at our pace without anyone bothering us which was lovely. Ray made us feel at ease he didn’t pressurise us at anytime, had good product knowledge & was very friendly with great communication. A deal was done with no stress & the car was ready for us to pick up after a few days. Thank you so much Ray We love our beautiful new car (Jaffa)”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch Durham! We are thrilled that Ray Yates went above and beyond to make sure your car buying experience was stress-free and enjoyable. We feel incredibly lucky to have such an incredible Senior Sales Executive as part of the SG Petch team, and it's great to hear that you love your new car, Jaffa! Thank you again for the fantastic review!

Posted 1 year ago

“Not sure I've ever left such a poor review for anywhere, but cannot recommend SG Petch for car maintenance any less. In 2022, I was booked in for a 2 year service as per the manufacturer schedule. They changed it to a 1 year service without consulting me, and after I raised it they went ahead and did the 1 year anyway so I had to bring it back a few weeks later to finish it. Today, I was booked in for a 3 year service and MOT. I had a confirmation email, but it wasn't booked in properly and I wasn't on the list. I now have to spend a fortune on taxis so I can go to work on Tuesday when I bring it in again, and it'll take the whole day instead of just the morning. For the messing around, I was offered my MOT for free. Except my MOT was already supposed to be free after they messed me around last time. Now waiting for a manager to call me, which if previous experiences have taught me, won't be until next week. Additionally, I had to have a warranty repair and was messed around with when it would be ready. Every time I was promised a call, they wouldn't actually call. Spent the week chasing them up for updates and confirmation of a collection date. For my next car, I'll be choosing a brand that doesn't require me to use SG Petch as the only local approved centre.”

Helpful Report

Posted 1 year ago

Thank you for sharing your feedback and bringing these concerns to our attention. We sincerely apologise for the inconveniences you've experienced with your car maintenance at SG Petch. It's important to us that your service meets your expectations, and we're committed to resolving these issues promptly. As you mentioned, we are actively working with our service manager to address your concerns and ensure a better experience in the future. Your feedback is invaluable in helping us improve our services, and we appreciate your patience as we work to rectify the situation.

Posted 1 year ago

“Steve and Phil were great Good service good communication”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much for your 5 star rating, Cher! We're thrilled to hear that Steve and Phil provided excellent service with good communication. We truly appreciate your kind words!

Posted 1 year ago

“Nothing, but positive interactions with the sales team. Kept me up to date with any delays. All staff were really friendly. Most importantly I love my new car. Thank you.”

Helpful Report

(South Bank) - Posted 1 year ago

Thank you very much for your 5 star rating, Samantha. We are glad to hear that you had nothing but positive interactions with our sales team and that you were kept up to date with the delays. We are glad that you love your new car! Thank you for your kind words.

Posted 1 year ago

“Excellent. Company . Went the extra mile for me ! Especially. LES in sales at Richmond.”

Helpful Report

(Richmond) - Posted 1 year ago

Thank you so much for your wonderful review, Michael! It's great to hear that our team at SG Petch went the extra mile for you, especially Les in Sales at Richmond. Your 5-star rating is much appreciated!

Posted 1 year ago

“Service was amazing, dealt with Connor who could not have done anything better he was excellent at all points. The only disappointment however was a week later receiving a letter inviting us to buy a new car and offering 3 years free servicing and 5 years warranty which stuck in the throat!! Not great at all!! Could be better service if advised of upcoming offers!”

Helpful Report

(Durham) - Posted 1 year ago

Thank you, David, for your great feedback. We are glad to hear that you had an amazing experience with Connor and our services. We apologize for not informing you in advance about the upcoming offers. We try our best to ensure all our customers are aware of the latest offers and we will work on improving our system to prevent this from happening in the future.

Posted 1 year ago

“Good service, prompt and accurate.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you, John, for your excellent 5 star rating of SG Petch! We are delighted to hear that you felt our service was "Good service, prompt and accurate." Thank you for your kind words, we really appreciate your feedback.

Posted 1 year ago

SG Petch is rated 4.7 based on 5,187 reviews