SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,209 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly, informative sales team. Was put at ease through the hole process.”

Helpful Report

(Richmond) - Posted 3 years ago

That is great to hear Mark. Thanks for taking the time to leave us a review.

Posted 3 years ago

“Excellent service as usual, 9th vehicle we purchased from SG Petch, Middlesbrough”

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(Middlesbrough) - Posted 3 years ago

Thanks for taking the time to leave a review and your continued custom.

Posted 3 years ago

“SG Petch, themselves, were generally fine to deal with. We had some frustrations around the original promised delivery date but once they took ownership of the issue it was their ongoing communication that restored our faith. When the car finally arrived (NB: Fiat themselves were absolutely hopeless) it had been damaged in transit but Petch were open & honest and it was repaired in good time.”

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(Middlesbrough) - Posted 3 years ago

Thanks for taking the time to leave a review Laura.

Posted 3 years ago

“SG Petch at Richmond is a great dealership. I have bought three cars from there . Everything was explained very professionally and thoroughly. I would particularly like to thank Les Rudd,who was brilliant.”

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(Richmond) - Posted 3 years ago

Thanks for leaving a review David and your continued custom.

Posted 3 years ago

“Excellent service throughout. Very pleased with purchase and satisfied with trade in, only disappointment was there was only a small amount of fuel in my new car whereas I had left at least two thirds of a tank of diesel in mine.”

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(South Bank) - Posted 3 years ago

Hi John, Thanks for leaving us a review, sorry you were disappointed with the amount of fuel in your new vehicle. If you would like to discuss it further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Efficient and Friendly service”

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(Darlington) - Posted 3 years ago

Thanks for leaving us a review Veronique.

Posted 3 years ago

“The service we received when purchasing our car was superb…….the polite, friendly, no-pressure sale, accommodating our time scale made the whole process painless. Owner/manager of the business was even there on car pick up day and asked us if everything was ok with the service we had received. Would definitely recommend SG Petch to our friends and family.”

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(Sunderland) - Posted 3 years ago

That is great to hear Fiona. Thanks for taking the time to leave us a review.

Posted 3 years ago

“A good all round experience. Helpful friendly staff and a great car at a good price! There was an issue with the car but they fixed it no problem.. Would definitely deal with them again!!”

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(York) - Posted 3 years ago

That is great to hear Claire. Thanks for leaving us a review.

Posted 3 years ago

“Bought Hyundai from Durham branch. Ray the salesman was very helpful, efficient and knowledgable. Would recommend excellent service”

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(Durham) - Posted 3 years ago

Thanks for leaving us a review Charles and we hope you enjoy your new car.

Posted 3 years ago

“A really pleasurable experience purchasing our new car. Friendly, knowledgeable staff, who weren’t pushy in any way. We’ve been left with the feeling we have been well looked after, in all aspects of our needs, by a great team 🙏🏻”

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(Darlington) - Posted 3 years ago

Thats great to hear. Thanks for leaving us a review.

Posted 3 years ago

“helpful friendly staff when buying and aftercare would always come back keep up the excellent work”

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(York) - Posted 3 years ago

Thanks for your kind words and taking the time to leave us a review Michael.

Posted 3 years ago

“Fantastic dealership, Anthony went above and beyond with my sons new car. Friendly and personable would definitely recommend.”

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(Darlington) - Posted 3 years ago

Thanks for taking the time to leave us a review Rebecca.

Posted 3 years ago

“Always received very good service from S G Petch.and have no hesitation in recommending them to other people.”

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(Middlesbrough) - Posted 3 years ago

That is great to hear Angus. Thanks for your review and continued custom.

Posted 3 years ago

“Roy cook was more than helpful he wasn't pushy or insistent he told us all about the car answered all our questions and guided us over the line to purchase the vehicle”

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(Sunderland) - Posted 3 years ago

Thanks for leaving us a review Thomas and we hope you enjoy your new car.

Posted 3 years ago

“Excellent customer service from initial phone enquiry ad to the vehicle I was interested in. Joseph Dowdall could not do enough to assist in the purchase process and made the whole experience the best I have been involved with in over 49 years of car buying. The whole process from telephone enquiry to vehicle collection took 6 days and was conducted in a very professional manner. No hesitation in recommending this dealership.”

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(Richmond) - Posted 3 years ago

That is great to hear Declan. Thanks for taking the time to leave us a review.

Posted 3 years ago

“i purchased my car, it had damage on the side of the vehicle. repair was carried out when seeing the car in the sun, they have made a terrible job of the repair and very badly polished.. if i was to hand the car back think the finance company would try and charge”

Helpful Report

(Audi) - Posted 3 years ago

Sorry to hear you weren't happy with the service you received. If you would like to discuss the matter further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“The man who l dealt with was very helpful”

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(Sunderland) - Posted 3 years ago

Thanks for leaving a review Mark.

Posted 3 years ago

“I have to say that I was impressed and very happy with my experience of purchasing my new car from SG Petch and trading in my existing car. Everything that was agreed in the showroom was put in place and my new car was ready when agreed. Part exchange was very fair on current market values and the sales executive Alan Copeland could not have been more helpful and pleasant throughout the process. New car is excellent and going great. Thank you”

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(Durham) - Posted 3 years ago

That is great to hear Patrick. Thanks for taking the time to leave a review.

Posted 3 years ago

“Awful customer service, worse ever; there literally was none !!! On entering both Hyundai and Mazda showrooms we weren't greeted. We took it upon ourselves to start looking at cars and still no staff showing willing, just sat on their phones !!! Absolutely fuming having travelled some miles to view certain cars; business taken elsewhere”

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(Audi) - Posted 3 years ago

Sorry to hear you weren't happy with the service you received. If you would like to discuss it further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Website really helpful. Easy to deal with. Arrangements for collection were efficient. Good customer service.”

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(Richmond) - Posted 3 years ago

Thanks for taking the time to leave us a review.

Posted 3 years ago

SG Petch is rated 4.7 based on 5,209 reviews