SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,187 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,187 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used SG PETCH for my vehicles for a number of years now. I have always had great after sales service from them and wouldn't even consider going anywhere else.”

Helpful Report

(Darlington) - Posted 4 weeks ago

Hi Stephanie, Thank you so much for your wonderful 5-star review! We're delighted to hear that you’ve been happy with our after-sales service over the years. It means a lot to us that you choose SG Petch as your go-to for your vehicles. Enjoy your driving experience!

Posted 4 weeks ago

“APART FROM A LONG WAIT (29WEEKS) TO GET MYNEW HYUNDAI i10 I AM VERY PLEASED WITH MY NEW MODEL. PETCH GAVE ME A GOOD DEAL ON MY PART EXCHANGE AND HAVE CONTACTED ME TO CHECK IF I HAVE ANY QUERIES WITH MY NEW CAR.”

Helpful Report

(Durham) - Posted 4 weeks ago

Hi there, Thank you for your 4-star review! We appreciate your patience during the long wait for your Hyundai i10; it’s great to hear you’re pleased with your new model. If you have any further questions or need assistance, feel free to reach out. Enjoy driving your new car!

Posted 4 weeks ago

“Great customer service from Nick. We love our Kia Sportage! Listened to what we wanted and didn't waste time trying to sell us features we made clear we were not interested in. Good demo and he appreciated that automatic gears were a chance for us so spent good amount of time on that.”

Helpful Report

(York) - Posted 4 weeks ago

Hi Rachel, Thank you for your brilliant 5-star review! We're so pleased to hear that Nick provided you with great customer service and listened to your needs. It's fantastic that you're loving your Kia Sportage and felt comfortable with the demo, especially on the automatic gears. If you have any questions or need further assistance in the future, just let us know.

Posted 4 weeks ago

“Sales personnel are very helpful not pushy like some garages. Explanations are clear and all questions answered clearly. We feel as if we can buy with confidence from SG Petch.”

Helpful Report

(Durham) - Posted 4 weeks ago

Hi Alan, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our sales personnel helpful and not pushy. It's great to know that all your questions were answered clearly, giving you the confidence to buy from SG Petch. If you need anything in the future, feel free to reach out. Enjoy your new car!

Posted 4 weeks ago

“good purchase but 4 month delay on delivery probably due to government policy !”

Helpful Report

(York) - Posted 4 weeks ago

Hi John, Thank you for your 5-star review! We appreciate your understanding regarding the delivery delay, which was indeed influenced by government policy. We're glad to hear that you’re satisfied with your purchase. If you have any questions or need assistance in the future, we're here to help. Enjoy your new car!

Posted 4 weeks ago

“Ashton was really good from first meeting to handover. Car is Excellent I am sitting in good driving position with no back or hip pain after several long journeys already completed. Love the car inside and out.”

Helpful Report

(Durham) - Posted 1 month ago

Hi David, Thank you for your amazing 5-star review! We're delighted to hear that Ashton provided you with great support throughout your car buying journey. It's wonderful to know that you're enjoying your new car and feeling comfortable during those long drives. If you need anything in the future, don’t hesitate to reach out. Enjoy the ride!

Posted 1 month ago

“my usual service provided by Abby was excellent from initial contact to deal being done to collecting the vehicle along with becky for help she provided too will always buy my cars through abby”

Helpful Report

(Middlesbrough) - Posted 1 month ago

Hi Steven, Thank you so much for your wonderful 5-star review! We're thrilled to hear that Abby and Becky provided you with excellent service throughout your car buying experience. Your loyalty means a lot to us, and we look forward to assisting you with your future purchases. Enjoy your new vehicle!

Posted 1 month ago

“No problems with the car everything working fine.”

Helpful Report

(Middlesbrough) - Posted 1 month ago

Hi Norman, Thank you for your great 4-star review! We're glad to hear that everything is working fine with your car. If you ever need assistance or have any questions, feel free to reach out.

Posted 1 month ago

“I bought my new car a KIA Picanto last month Shaun Harker dealt with the sale and he was extremely helpful and professional it was first class service.Thank you Shaun l love my new car. Kind Regards JackieStorey.”

Helpful Report

(Darlington) - Posted 1 month ago

Hi Jackie, Thank you for your fantastic 5-star review! We're thrilled to hear that Shaun provided you with exceptional service during your KIA Picanto purchase. Your satisfaction means everything to us, and we hope you enjoy many happy miles in your new car!

Posted 1 month ago

“It is a pleasure to deal with SG Petch. My family have dealt at Skippers Lane branch for many years and have always had wonderful experience with all of the staff. We have no hesitation in recommending them as an excellent garage.”

Helpful Report

(Middlesbrough) - Posted 1 month ago

Hi Anne, Thank you for your fantastic 5-star review of SG Petch! We're delighted to hear that you and your family have enjoyed wonderful experiences at our Skippers Lane branch over the years. Your trust and recommendation mean the world to us, and we look forward to continuing to provide excellent service to you and your family in the future!

Posted 1 month ago

“Abby Richardson was extremely helpful when we purchased our n line i10.We would have no hesitation in recommending s g Petch to our friends. Many thanks for your help.”

Helpful Report

(Middlesbrough) - Posted 1 month ago

Hi Magdalen, Thank you for your wonderful 5-star review of SG Petch! We're delighted to hear that Abby provided you with such helpful service during your purchase. Your recommendation means a lot to us, and we look forward to welcoming you to SG Petch in the future.

Posted 1 month ago

“Very good service”

Helpful Report

(York) - Posted 1 month ago

Hi Stephen, Thank you so much for sharing your 5-star rating of SG Petch! We greatly appreciate your positive feedback and are thrilled to hear that you had a very good experience with our service. We look forward to serving you again in the future.

Posted 1 month ago

“Excellent professional service every time, year after year. Knowledgeable and trustworthy, by far the best place to buy a car!”

Helpful Report

(Darlington) - Posted 1 month ago

Hi Elma, Thank you so much for giving SG Petch a 5-star rating! We are thrilled to hear that you had an excellent experience with us. We appreciate your support and are grateful for your trust in SG Petch. We look forward to serving you again in the future.

Posted 1 month ago

“Excellent company. Very customer-friendly with knowledgeable staff.”

Helpful Report

(York) - Posted 1 month ago

Hi Janice, Thank you very much for your fantastic 5-star rating of SG Petch! We sincerely appreciate your kind words and it means a lot to us that you find our company excellent and customer-friendly. Thank you once again for your support and for choosing SG Petch.

Posted 1 month ago

“Excellent service as always. Bought a number of cars from the Darlington dealership. Never any issues or hassle. Always great service, support and after sales. Highly recommend. This time Dave and Ross went above and beyond to make sure the deal was spot on and service and handover was swift and efficient.”

Helpful Report

(Darlington) - Posted 1 month ago

Dear Tristan, Thank you for your fantastic 5-star rating of SG Petch! We greatly appreciate your continuous support and loyalty as a valued customer. Your kind words about our excellent service and hassle-free experience make us truly proud of what we do. Thank you once again for recommending us.

Posted 1 month ago

“My husband and I have been buying our new Mazdas from SG Petch for the last 8 years and have always had excellent service, we have always dealt with the same salesman Ryan and can’t fault him on his knowledge and professionalism! We will continue to buy from SG Petch thank you.”

Helpful Report

(Darlington) - Posted 1 month ago

Dear Andrew, Thank you so much for awarding SG Petch a perfect 5-star rating! We are thrilled to hear about your positive experience with us. Thank you once again for choosing SG Petch.

Posted 1 month ago

“No pressure by the salesperson, very helpful in every way . Guided us throught the purchase of our new car which was easy to follow A very good part exchange deal .”

Helpful Report

(Durham) - Posted 1 month ago

Dear Jennifer, Thank you so much for your fantastic 5-star rating of SG Petch! We're thrilled to hear that our team provided you with exceptional service and guided you effortlessly through the purchase of your new car. We truly value your support and hope to serve you again in the future.

Posted 1 month ago

“Nothing wrong with Petch but diappionted with my new KIA Niro I traded in a Two year old Niro. the latest car does not have electric wing mirrors and the latest car is driving my wife and I mad by the donging sound every time we pass a new speed milage sign or a school sign. crazy!!”

Helpful Report

(York) - Posted 1 month ago

Dear Geoffrey, Thank you so much for taking the time to give SG Petch a 5-star rating! We truly appreciate your positive feedback and are happy to hear that you had a great experience with us. We also want to apologise for any inconvenience or disappointment you may have experienced with your new KIA Niro. We appreciate you bringing these concerns to our attention. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help! Once again, thank you for your support and for choosing SG Petch.

Posted 1 month ago

“I have been impressed with the service provided in the past although there has been some changes in personnel in the 3 years I have been a customer”

Helpful Report

(South Bank) - Posted 1 month ago

Hi Denis, Thank you so much for your fantastic 4-star rating of SG Petch! We truly appreciate your support and your loyalty as our customer for the past three years. If there's anything else we can do to enhance your experience with us, please don't hesitate to let us know.

Posted 1 month ago

“Really lovely helpful staff, especially Ryan. Would highly recommend”

Helpful Report

(Darlington) - Posted 1 month ago

Hi Jeanette, Thank you so much for leaving us a 5-star rating for your experience at SG Petch! We truly appreciate it. It is great to hear that our staff, especially Ryan, were able to assist you in a helpful and friendly manner. Your recommendation means a lot to us, and we hope to serve you again in the future.

Posted 1 month ago

SG Petch is rated 4.7 based on 5,187 reviews