SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,266 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,266 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 31st March 2025

176

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a superb experience purchasing a car from Ryan. There was no pressure involved at all, he was informative and helpful. Did a great job.”

Helpful Report

(Darlington) - Posted 1 week ago

Thank you so much for your kind words, Wendy! We're thrilled to hear that Ryan provided you with a superb experience and that you found the process informative and pressure-free. We hope you enjoy your new car and look forward to seeing you again soon!

Posted 1 week ago

“Sg Petch Middlesbrough! I can't talk more highly about the staff, very efficient, very polite and helpful. Nothing is too much trouble ( Lewis was exceptional) They also have great cars and great deals.”

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Posted 1 week ago

Thank you for your fantastic review, William! We're delighted to hear that you had such a positive experience with our team, and we appreciate your kind words about Lewis. We look forward to welcoming you back soon!

Posted 1 week ago

“Great service, Carl answered all my queries and was really helpful.”

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(Middlesbrough) - Posted 2 weeks ago

Thank you for your wonderful review, Kay! We’re so glad to hear that Carl was able to provide you with the helpful service you needed. We look forward to assisting you again in the future!

Posted 2 weeks ago

“Upgraded my car after being asked to see if I could get a deal. Callum was really helpful, made the whole process easy and I had a new car within days. This is the second time I have used this dealership and I don’t plan to go anywhere else in future.”

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(South Bank) - Posted 2 weeks ago

Thank you so much for your amazing review, Samena! We’re thrilled to hear that Callum made the upgrade process so easy for you and that you had a new car in no time. Enjoy your new car!

Posted 2 weeks ago

“Great Service from start to finish, nice friendly staff”

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(South Bank) - Posted 2 weeks ago

Thank you so much for your lovely review, Jayne! We’re thrilled to hear that you had a great experience with our friendly staff from start to finish. Your feedback means everything to us, and we can’t wait to help you again in the future!

Posted 2 weeks ago

“We found the whole process from just from looking to buying our car that the service was great friendly no pressure. Great service”

Helpful Report

(Sunderland) - Posted 2 weeks ago

Thank you for the fantastic review, Anthony! We’re delighted to hear that you found our service friendly and pressure-free throughout your car-buying journey. Your feedback means a lot to us, and we can’t wait to assist you again in the future! Enjoy your new car!

Posted 2 weeks ago

“Friendly, helpful no fuss support to help ensure we got the car we wanted.”

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(Sunderland) - Posted 2 weeks ago

Thank you for your kind review, David! We're so happy to hear that you found our support friendly and helpful. We appreciate your feedback and look forward to seeing you again in the future!

Posted 2 weeks ago

“Over moon with car and staff very helpful and polite”

Helpful Report

(Durham) - Posted 3 weeks ago

Thank you for your wonderful review, Derek! We're thrilled to hear that you're over the moon with your car and that our team made such a positive impression on you. We look forward to welcoming you back in the future!

Posted 3 weeks ago

“SG Petch Darlington bought a used car from Darlington branch Ryan from Mazda sales was fantastic no hard sell and made the purchase stress free was a pleasure and would buy again thank you Ryan and SG PETCH”

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Posted 3 weeks ago

Thank you so much for your wonderful review. We’re thrilled to hear that Ryan made your experience at SG Petch Darlington stress-free and enjoyable. We appreciate your kind words, and we look forward to helping you again in the future. Enjoy your car!

Posted 3 weeks ago

“We were very happy with the service we received from SG Petch in Durham, it was great, no hassle, we were treated with respect, all questions we had were answered honestly, we were very impressed with Simon, he was very patient and extremely helpful. This was the quickest and easiest car deal we have ever made. Great service, fabulous car.”

Helpful Report

(Durham) - Posted 1 month ago

Thank you so much for your fantastic review, Gillian! We’re delighted to hear that you had such a positive experience with SG Petch in Durham. It’s great to know that our team, especially Simon, provided you with respectful, honest, and helpful service. Enjoy your fabulous new car, and we look forward to assisting you again in the future!

Posted 1 month ago

“Excellent service, as always, from the Richmond Branch. Tegan took over responsibility for my order when Les retired, and kept me in touch with every development. She gave a meticulous hand-over of the new Niro, which enabled me to drive off with confidence. Although still learning about the car me and my wife are very happy with our purchase and have confidence that future servicing will be handled with the same attention to detail and courtesy I've come to expect over the years in dealing with the company.”

Helpful Report

(Richmond) - Posted 1 month ago

Thank you for your fantastic review, Peter! We’re so pleased to hear that Tegan provided you with the excellent service you’ve come to expect from our Richmond Branch. It’s great to know that her meticulous hand-over of the new Niro gave you and your wife the confidence to drive away happy. We look forward to continuing to serve you in the future, ensuring that every aspect, from purchases to servicing, is handled with the same level of care and attention. Enjoy your new car!

Posted 1 month ago

“Submitted by Dr Janet Kelly: I recently purchased two new Mazda CX-30s, and I cannot speak highly enough of the exceptional service provided by Daniel Wilkinson. From the moment I stepped into the dealership, Daniel was professional, knowledgeable, and incredibly attentive to my needs. His expertise and genuine enthusiasm for Mazda vehicles made the entire process seamless and enjoyable. He took the time to understand exactly what I was looking for, providing detailed insights and ensuring that every question was answered with clarity and confidence. His commitment to customer satisfaction was evident throughout, making what can often be a stressful process feel effortless. Beyond his professionalism, Daniel demonstrated a level of care and attention to detail that truly set him apart. His communication was clear and timely, and he went above and beyond to ensure everything was perfect from start to finish. Thanks to his outstanding service, I drove away with two fantastic vehicles, completely confident in my purchase. I highly recommend Daniel Wilkinson to anyone looking for a first-class car-buying experience. Mazda is lucky to have him! Honestly, my experience was exceptional, and I have no significant recommendations for improvement. The service provided by Daniel Wilkinson was outstanding—professional, knowledgeable, and genuinely customer-focused. The entire purchasing process was smooth, efficient, and hassle-free. Beyond Daniel, all the staff were exceptional. From the colleague washing the cars outside, who took real pride in his work, to the finance manager who took the time to speak with us, every interaction was positive and reinforced the high standards of customer service at the dealership. The team’s dedication, professionalism, and attention to detail truly made the experience stand out. What made this experience particularly special was the warm, welcoming, and family-like atmosphere, rather than a typical corporate sales environment. Every member of the team genuinely cared about providing the best service, creating a relaxed and enjoyable experience. If anything, continuing to nurture this approach will ensure customers feel valued and looked after in the same way I did. Thank you to the entire team for a fantastic experience!”

Helpful Report

(South Bank) - Posted 1 month ago

Thank you for your incredible review! We're thrilled to hear about your outstanding experience with Daniel and the rest of our team. Providing a professional, customer-focused, and welcoming atmosphere is what we strive for, and it’s fantastic to know we made such a positive impression. We truly appreciate your kind words and recommendation—enjoy your new Mazda CX-30s!

Posted 1 month ago

“We have recently bought a new KIA Niro Hybrid and both I and my wife are very pleased with it. The help and guidance provided by Imy was excellent. One of the major attractions for the vehicle was the 7 year warranty and as a retired pensioner this is a key factor.”

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(York) - Posted 1 month ago

Thank you for your wonderful 5-star review, Michael! We're delighted to hear that you and your wife are enjoying your new KIA Niro Hybrid. Imy will be thrilled to know her guidance made a positive impact on your experience. We completely understand how important the 7-year warranty is, especially for our valued retirees. Your feedback means so much to us!

Posted 1 month ago

“Great service, car brought to house in a trailer, perfect condition, driver had excellent knowledge of car & how things work”

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(Richmond) - Posted 1 month ago

Thank you for your outstanding 5-star review, Brian! We're delighted to hear that you appreciated our service and that your car arrived in perfect condition. Our drivers take great pride in their knowledge, so it’s wonderful to know they made a positive impression. We truly appreciate your kind feedback!

Posted 1 month ago

“Lovely friendly service without any problems”

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(Durham) - Posted 1 month ago

Thank you for your lovely 5-star review, Julian! We're so pleased to hear that you received friendly service and had a smooth experience. It's always our aim to ensure everything goes seamlessly for our customers. We appreciate your feedback!

Posted 1 month ago

“We found the staff to be very friendly and knowledgeable. Lots of clear guidance given when choosing a car, without them being over pushy. Very happy with the service and the resulting successful sale.”

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(Durham) - Posted 1 month ago

Thank you for your fantastic 5-star review, Elizabeth! We're thrilled to hear that you found our staff friendly and knowledgeable. It's always our goal to provide clear guidance without being pushy. We're glad you were happy with the service!

Posted 1 month ago

“It was a wonderful experience buying our new car. Ray the salesman was so helpful & informative & answered all our questions as we went through the process. We love the new car .”

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(Darlington) - Posted 1 month ago

Thank you for your amazing 5-star review, Eileen! We're so glad to hear that Ray provided you with helpful and informative service throughout your car buying journey. Enjoy your new car!

Posted 1 month ago

“Incredibly helpful and a great deal! Liam helped me through the whole process and make it so simple for me. I’ve never financed before and this is my 2nd car ever. Love it so much! Thank you again for all your help”

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(Darlington) - Posted 1 month ago

Thank you so much for your wonderful 5-star review, Amelie! We're delighted to hear that Liam made your financing process simple and enjoyable. It's exciting to know you're loving your second car!

Posted 1 month ago

“Our second time in six months, we feel like part of the family. Nicky has gone above and beyond on both occasions. Nothing is a problem. Every person in the Sunderland branch has been proactive and extremely helpful. Like to say a huge thank you.”

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(Sunderland) - Posted 1 month ago

Thank you so much for your incredible 5-star review, Diane! We're thrilled to have you as part of our family and so glad Nicky and our Sunderland team consistently provide you with outstanding service.

Posted 1 month ago

“Excellent customer service, highly recommend”

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(York) - Posted 1 month ago

Thank you for your fantastic 5-star review! We're so pleased to hear that you had an excellent experience with our customer service. We look forward to serving you again in the future!

Posted 1 month ago

SG Petch is rated 4.7 based on 5,266 reviews