SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,211 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,211 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly staff, nice atmosphere, no pressure. Ryan at Darlington SG Petch made everything really easy, i didn't feel uncomfortable as a lady car shopping on my own asking daft questions. He was helpful and I never felt under any pressure, or rushed. He was equally helpful when I collected my car, a Kona, which I love driving. Thankyou”

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Posted 4 years ago

Thats great to hear Lisa, Thanks for leaving us a review.

Posted 4 years ago

“Excellent service and good after sales help.”

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(South Bank) - Posted 4 years ago

Thanks for your review Karl.

Posted 4 years ago

“Excellent service throughout - sincere thanks to Chris Boyce. We have just completed our purchase of a used vehicle, and have been impressed throughout by the service received. Chris has been helpful, supportive, informative, friendly and professional througout our dealings with him. We would happily recommend SG Petch to family & friends, and would suggest they try to deal with Chris.”

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Posted 4 years ago

Thats great to hear Neil and Tracey, we hope you enjoy your new car.

Posted 4 years ago

“Alan at Durham SG Petch was an excellent salesman, He didn't pressurise us at all and was very knowledgable about the car we brought. I would be very pleased and happy to recommend Alan to anyone who was looking for his new car. His customer service is excellent. Well done Alan Copeland”

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(Durham) - Posted 4 years ago

Hi George, Thanks for leaving a review and we hope you enjoy your new car.

Posted 4 years ago

“Car was covered in what appears to be tree resin particularly on the sun roof,very difficult to remove. Telephone calls not returned. Part ex price given without seeing car.”

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(Darlington) - Posted 4 years ago

“i bought this car and paid top dollar on condition the wheels were conditioned from being scratched etc. These were repaired through you in the most poor and cheap finish possible. Who sprays wheels over outer wheel weights which shouldnt be fitted on OUTER alloy wheel rims anyway.Who sprays wheels without smoothing and preparing and removing rust. All 4 wheels need doing again properly at my own cost DISSAPOINTED IS AN UNDERSTATEMENT”

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(York) - Posted 4 years ago

I am sorry to hear of the poor alloys wheel refurbishment done on your Picanto. We can arrange for you to come back and get them re done by the company we sub contract the work to if your un satisfied with their work. Please contact me direct to arrange this, Iain Ward 01904 466600.

Posted 4 years ago

“From the first time I took my new car for a test drive to the moment I picked up the keys and drove away I received amazing service. Reg went above and beyond to help me with finance and when I had a worry about something on the car Manager Andrew told me just to pop down and he would have a look. Within seconds he reassured me that I had nothing to worry about and explained what I could see was part of the chassis. Would highly recommend and will be back when I’m ready for my next car”

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(York) - Posted 4 years ago

Thats great to hear, thanks for leaving us a review.

Posted 4 years ago

“Absolutely fantastic staff and great service”

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(York) - Posted 4 years ago

Thats great to hear Susan, Thanks for your review.

Posted 4 years ago

“Friendly customer service. Staff are very helpful and efficient.”

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(Middlesbrough) - Posted 4 years ago

Thanks for your review.

Posted 4 years ago

“Such lovely, helpful staff, a fast process and welcoming showroom adhering to strict COVID protocols. I feel like I've become part of a family rather than bought/ leased a car. THANK YOU”

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(York) - Posted 4 years ago

Hi Emilie, Thanks for your review.

Posted 4 years ago

“Easily the most straightforward car purchase I have ever made”

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(Durham) - Posted 4 years ago

Thanks for leaving us a review Lesley.

Posted 4 years ago

“I thought SG Petch matched my requirements very well. Grahame was very good and a Joy to deal with . I work at Portakabin in York and would have no issues recommending SG Petch to colleagues and friends and family.”

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(York) - Posted 4 years ago

Thats great to hear Nick, Thank you for leaving us a review.

Posted 4 years ago

“Excellent service from Matthew who we had the pleasure to deal with, only negative is trying to find the online service history.”

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(South Bank) - Posted 4 years ago

Thanks for leaving us a review Anthony.

Posted 4 years ago

“I came to Petch to assess and purchase a new CX5 AWD to replace a 3 yrs old Honda CRV. I visited the Honda dealership and they gave a similar part ex valuation but I was annoyed with them as they loaded the deal with alloy wheel insurance, Diamond Bright and 5yrs servicing. A new alloy wheel even for a top spec CRV or CX5 can be obtained for £100 to £140, Diamond Bright a waste of £300 and I would only ever use 2 out of 5 yrs servicing so Honda loading an extra £1800 really annoyed me so I came to Mazda and Petch and I was equally annoyed when somehow or other my new CX5 Sport AWD ended up with Diamond Bright added. I missed that in the negotiation but has left me disappointed in Petch. Your sales reps probably get a £50 bonus for each useless Diamond bright you sell but it alienates customers. I had three top spec CRV's from Honda but no more. looks like Petch will go the same way.”

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(Durham) - Posted 4 years ago

“Went to look for a new car for my wife, salesmen (Reg) was friendly and informative without being pushy or overbearing. Quickly organised a test drive and discussed a deal before calling back two days later to finalise everything. Car was well prepped and ready when we went to collect it, noticed a small issue which was missed from initial inspection but sorted instantly and received a follow up call a few days later to check all was ok.”

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(York) - Posted 4 years ago

Thanks for leaving us a review Christopher, we hope you enjoy your new car.

Posted 4 years ago

“Excellent service. It was a pleasure choosing our new car and everything went so smoothly.”

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(Middlesbrough) - Posted 4 years ago

Thanks for leaving us a review Pamela.

Posted 4 years ago

“The car was purchased via Motability for JOAN Smith and all paperwork completed in my name NOT my husband Eric’s! Please direct ALL correspondence to me or it will be ignored”

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(South Bank) - Posted 4 years ago

We are sorry for the mistake made, details have been updated.

Posted 4 years ago

“Good service from start to finish and a phone call a few days after I picked the car up from Conner”

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(Durham) - Posted 4 years ago

Thanks for leaving us a review Neville.

Posted 4 years ago

“Due to the current restrictions my transactions with SG Petch were conducted remotely. However, there was considerable communication during this time. Every question was answered rapidly and in detail. I was kept informed of everything at all times. It is clear to me that this garage provides a first-class service, with the customer at heart. I would heartily recommend their services.”

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(York) - Posted 4 years ago

Thats great to hear John, Thanks for taking the time to leave us a review.

Posted 4 years ago

“Went to buy a car from here after lockdown as I've always heard good reviews. Disappointed when my appointment was double booked but someone else looked after me. Ended up buying a brand new car from here. I kept ringing up and told my messages were being passed on but they never were. The sales man gave me his mobile number to combat this, which he shouldn't have had to I complained regarding the difficulties and received a free tank of fuel - although I had to remind them because no-one had actually passed it on, so communication clearly hadn't got better after my complaint. I have had the car a few months now and even after a few reminder emails, I am still waiting for my service plan to be set up. I'm extremely disappointed that I have had to write this review as SG Perch York has always been well recommend by everyone locally. They did only have a fraction of staff back due to covid, which I did account for with timings, but they were still promising things would be done in a timely manner when it is clear that it is not able to with a third of the sales team in. SG Petch, you need to be more honest with your customers regarding timings and improve on communication between staff and departments. I'm really disappointed that I have had this service, especially after spending such a sizeable amount of money. Your company has been one held in high regard locally but you have really let yourself down. I do not feel like a valued customer at all and feel as though other customers, as well as new ones, are being put higher on the level of importance to you.”

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(York) - Posted 4 years ago

We are sorry to hear that Jayde, and we apologies for your disappointing service. All your comments have been passed to the branch. If you would like to take this matter further please contact Iain Ward branch manager on 01904 466600 or send him an email at iainward@sgpetch.com.

Posted 4 years ago

SG Petch is rated 4.7 based on 5,211 reviews