SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,211 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,211 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found the, extremely helpful, especially the salesman - Robert Costello - whom I dealt with from the start. Unfortunately the car has stood on the drive virtually from the day I picked it up due to the present awful situation. Hopefully I will be able to put this right sooner rather than later.”

Helpful Report

(Durham) - Posted 4 years ago

Thanks for leaving us a review Alexander and we hope you enjoy your new car when you are able.

Posted 4 years ago

“I have been to other car dealers in the past for my mobility car but none were as good and efficient. Chris of Darlington SG Petch sorted out the ideal car for my disabilities (ms) he went beyond helpful . He searched about to get the car I liked which was a Peugeot 3008 and even managed to get one in the colour I wanted. He kept me up to date with everything and everything was ready for me to pick up and drive away. He made everything so much easier for me. I definitely would recommend and I will definitely be using this garage again in the future. I’m so happy with car I just can’t drive at the moment because of the Coronavirus. I also appreciated the following up call”

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(Darlington) - Posted 4 years ago

Thank you for your kind words Deborah and we hope you enjoy your new car.

Posted 4 years ago

“The service we received was excellent, the staff and the sales person were really helpful and friendly and couldn't do enough to help us, from our first meeting to the day we picked up our new car the service has been exemplary. Would highly recommend S G PETCH to my family and friends.”

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(South Bank) - Posted 4 years ago

Thank you for leaving us a review Christopher.

Posted 4 years ago

“Really good service Rob was very helpful and lovely guy nice and friendly and nothing any trouble”

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(Durham) - Posted 4 years ago

Thank you for leaving us a review Nathaniel.

Posted 4 years ago

“Very happy with way the deal was done it is my 5th kia 4 from sg psych Mike whittaker retired and was always very good but Martin Phillips was just as good only thing can not. Go out virus”

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(York) - Posted 4 years ago

Thank you for leaving us a review Walter.

Posted 4 years ago

“I agreed for three jobs to be done on the car prior to collection. 1 out of the 3 was done to a satisfactory level. The steering wheel of the car was still off centre despite the salesman telling me he had checked it. It wasn’t and still isn’t. The rear bumper repair had been done to an incredibly low standard and with the paint match, finish and evidence of masking and cleaning up afterwards just not there. To cap this I had paid for the work to be done. Also the Salesman was arrogant and tried to convince me that the work had been done correctly. The don’t being taken for a fool and I certainly do not like paying for terrible workmanship. A truly bad experience.”

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(Audi) - Posted 4 years ago

Hi Paul, We are sorry to hear about your experience. We have passed your comments onto the branch Manager.

Posted 4 years ago

“I have now had 4 cars, from 2 different branches, from SG Petch. Each time, the sales staff were very friendly but were not pushy. Purchase was very straight forward with a good part exchange rate for my previous vehicle and good customer service.”

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(Durham) - Posted 4 years ago

Thank you for leaving a review Enid.

Posted 4 years ago

“Good service and desire to rectify and order issue as quick as possible”

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(Durham) - Posted 4 years ago

Thanks for leaving us a review Paul.

Posted 4 years ago

“I have to say Tony H on the sales side was great everything was done right then it went to the admin side and it just went down hill from there and has caused me no end of problems . I even phoned and complaned as still not had feed back from them. It started when i got my V5 with the wrong address on then Hyundai Finance sent documents with the wrong Reg on for a diffrent car witch had been sent by Petch's. This is all still going on.”

Helpful Report

(Middlesbrough) - Posted 4 years ago

Sorry to hear that, we will pass your comments onto the branch. Thank you for leaving a review.

Posted 4 years ago

“was pleased with the way i was treated all told, not really much to say, then treated with respect. thanks”

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(York) - Posted 4 years ago

Thank you for leaving us a review Karen.

Posted 4 years ago

“Melissa was very helpful and made sure we were well looked after each time we visited.”

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(Durham) - Posted 4 years ago

Thanks for leaving us a review Lynne.

Posted 4 years ago

“car is wonderfull”

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(Middlesbrough) - Posted 4 years ago

Thank you for leaving us a review Janet.

Posted 4 years ago

“Very welcoming and full of advice and very patient making you feel that you are the only one that matters Well done to Lewis who supported me along the way , excellent after service too Jacqui”

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(Durham) - Posted 4 years ago

Thank you for leaving us a review Jacqueline.

Posted 4 years ago

“I found the experience of buying a car from SG Petch a smooth and easy process.”

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(South Bank) - Posted 4 years ago

Thanks for leaving us a review Pauline.

Posted 4 years ago

“From first going into the garage to look at the car right up until we picked it up the service was first class. The Motability Specialist Craig Brown was very helpful and sorted the adaptions and everything out for us. Would certainly be using this garage again and definitely recommend to our friends.”

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(South Bank) - Posted 4 years ago

Hi John, Thank you for leaving us a review.

Posted 4 years ago

“Buying my car from SG Petch was a very pleasant experience. The staff were very courteous and helpful, nothing was a problem for them. I would definitely go back again.”

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(Durham) - Posted 4 years ago

Hi Charlotte, Thank you for leaving us a review.

Posted 4 years ago

“Excellent service and excellent salesman Andy Loynes”

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(Middlesbrough) - Posted 4 years ago

Hi Alexander, Thank you for leaving us a review.

Posted 4 years ago

“I had excellent advice and service. Could not be bettered.”

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(Darlington) - Posted 4 years ago

Thank you for leaving us a review Melvin.

Posted 4 years ago

“This is our 3rd Mazda purchased from SG Petch , cannot fault the service we have had especially from Alan Copeland , any problems are quickly resolved & the vehicle is fab”

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(Durham) - Posted 4 years ago

Thank you for leaving us a review John.

Posted 4 years ago

“Very good salesmen very friendly I love this new juke very impressed.”

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(Durham) - Posted 4 years ago

Hi Gary, Thank you for leaving a review, glad to hear your enjoying your new car.

Posted 4 years ago

SG Petch is rated 4.7 based on 5,211 reviews