SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,211 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,211 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Matt was very pleasant and helpful, nothing was too much trouble for him. I would definitely recommend”

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(Durham) - Posted 4 years ago

That is great to hear Sharon. Thanks for leaving us a review.

Posted 4 years ago

“EVERYTHING WAS PERFECT,NOTHING TO WORRY ABOUT.”

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(York) - Posted 4 years ago

That is great to hear John. Thanks for leaving us a review.

Posted 4 years ago

“Probably the best garage I've ever dealt with. Disappointed with the car itself due to quite major faults cropping up in the early stages of ownership, however, Emma and the team are very professional, helpful and always do the right thing by us.”

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(Durham) - Posted 4 years ago

Thanks for leaving us a review Sam. Sorry to hear your disappointed with your car. If you would like anymore assistance please don't hesitate to contact the branch.

Posted 4 years ago

“We had excellent service throughout when purchasing our new car. Salesman Ryan Robertson was very professional and in our case very patient is answering any questions and concerns we had. This was just before lockdown was announced and every effort was made to ensure we got our car just in time. thanks to all concerned especially Ryan.”

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(Darlington) - Posted 4 years ago

Thats great to hear Carol. Thanks for taking the time to leave to us a review.

Posted 4 years ago

“Excellent Customer Service”

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(Darlington) - Posted 4 years ago

Thanks for leaving a review.

Posted 4 years ago

“Dan and the team were excellent - polite, considerate and incredible helpful in guiding and securing the best deal for me. Would absolutely recommend again!”

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(South Bank) - Posted 4 years ago

Thats great to hear Natalie. Thanks for leaving us a review.

Posted 4 years ago

“Saw the car bought the car. What a seamless process it was. Couldn't have asked for a simpler and more professional way to buy a car. Andy Lyons... An asset to the company”

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(South Bank) - Posted 4 years ago

Thats wonderful to hear Eleanor. Thank you for taking the time to leave us a review.

Posted 4 years ago

“Highly recommended Ricky from the York Branch who was really helpful when choosing my car and explaining the process. Thank you!!”

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(York) - Posted 4 years ago

Thats great to hear Lauren. Thank you for leaving us a review.

Posted 4 years ago

“Very friendly and professional staff Third car we have bought from them and have always been very pleased with the service”

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(Darlington) - Posted 4 years ago

Thats great to hear Robert. Thanks for leaving us a review.

Posted 4 years ago

“Excellent service from Matthew this is our second car purchased from him and we are very satisfied from such a helpful attitude.”

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(Durham) - Posted 4 years ago

That is great to hear. Thank you for leaving a review.

Posted 4 years ago

“After many years changed from Ford to Kia, couldn't have been easier and got a great deal.”

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(Sunderland) - Posted 4 years ago

Thanks for leaving us a review.

Posted 4 years ago

“I think the after sales is appalling I was ringing every day to be told someone would ring back and it never happened”

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(Durham) - Posted 4 years ago

Hi Antony, We are really sorry for any inconvenience caused. If you would like to discuss the matter further please dont hesitate to give Stephen Petch the branch manager a call on 0191 3750062.

Posted 4 years ago

“Brilliant”

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(York) - Posted 4 years ago

Thanks for leaving us a review Michael.

Posted 4 years ago

“Being an Alfa fan, I really wanted a new Stelvio, but had terrible experiences with two local Alfa dealers. I finally tried SG Petch and can honestly say they were superb. I dealt with Nick Nicholson and he was communicative throughout, not pushy, very informative and helpful. Despite the difficulties faced by lockdown (Delays in importing from Italy etc.) he always kept me informed and helped where he could. Excellent customer service.”

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(York) - Posted 4 years ago

Thats great to hear Timothy. Thanks for taking the time to leave us a review.

Posted 4 years ago

“Felt the deal was decent, friendly staff and given covid upheavals most things done efficiently. The only let down really was the state of the car at handover. I was promised the interior would be detailed, it was not, in fact the inside of the car once I got it home was actually quite dirty so I detailed it myself. Also the tyre repair kit was missing (it was eventually posted to me) and a tyre dust cap missing which I replaced myself, additionally all the tyre pressures were incorrect. The handover prep appeared not to have been carried out which was a bit disappointing considering this was a £30k + car but given the current situation with covid I would not be too harsh and would use this dealership again.”

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(Darlington) - Posted 4 years ago

We are really sorry to hear you were disappointed with the handover, if you would like to discuss the matter further please dont hestitate to contact the branch on 01325 488886.

Posted 4 years ago

“Fantastic dealership all the staff are brilliant! especially that Ricky in sales!”

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(York) - Posted 4 years ago

Thanks for leaving us a review.

Posted 4 years ago

“Recently picked up my new (used) car, which was in outstanding condition. The whole purchase process was proffesional and relaxed with very a knowledgeable sales team. The whole experience was enjoyable, which is not always the case with some garages. Will return there for my next car.”

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(Durham) - Posted 4 years ago

Thats great to hear Paul. We hope you enjoy your new car.

Posted 4 years ago

“My mum bought a second hand i20 from Petch in October 2020. We were helped by Callum who wasn’t patronising or pushy. The car required a few minor things doing to it which were all carried out before delivery. Callum even went out of his way to actually deliver the car to mum as she is a nervous driver and was apprehensive to drive it home from the showroom....and it was his official day off! We discovered that evening that the handbook was missing and Callum actually hand delivered one the next day to mum who was very grateful. First class service and A Grade staff. Can’t fault anything about the sale. Would definitely recommend Petch (and Callum) to anyone looking for a car, even in a pandemic! Thank you”

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(Middlesbrough) - Posted 4 years ago

Thats great to hear, we hope your mum enjoys her new car.

Posted 4 years ago

“We have used S G Petch a few times and have had a great service from them, we will be using them again in the future. Never a pushy salesman and Chris Burck hopefully spelt his name right, was amazing great man gave us what we wanted against ours and got what we were looking for.”

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(York) - Posted 4 years ago

The great Julie. Thanks for your review and we hope you enjoy your new car.

Posted 4 years ago

“This is our first experience of Kia, we were so pleased with our visit we bought a car off zJoseph Dowdall that day, SGPetch have been great and will get all our custom going forward”

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(Richmond) - Posted 4 years ago

Thats great to hear Gillian. Thanks for taking the time to leave us a review.

Posted 4 years ago

SG Petch is rated 4.7 based on 5,211 reviews