SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,212 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,212 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service at all times.”

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(Darlington) - Posted 5 years ago

“From our first visit & test drive to picking up the car all staff were very helpful & friendly. Alan is extremely knowledgeable, and made the process so smooth.”

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(Durham) - Posted 5 years ago

“Charlotte was extremely knowledgable and very helpful. She listened to what I wanted & found a brilliant car for me”

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(Middlesbrough) - Posted 5 years ago

“SG Petch always provide a great service, i bought a used car and it was delivered to me looking like a brand new one. The valeting and admin teams are spot on.”

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(York) - Posted 5 years ago

“Excellent staff and very friendly. Super easy to buy a new car!”

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(York) - Posted 5 years ago

“Sg petch Darlington avoid using this garage ,really bad service”

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Posted 5 years ago

“Customer service is very good in every way and I could not have had a better experience in buying my car”

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(Durham) - Posted 5 years ago

“this is our second car bought from SG Petch. The process has always been good. The only comment I have is that I was told the car didn't have built in sat nav but I would be able to link to my phone. This has not been possible. I think in future the comment should be "might be able to link". I have spent hours trying to find out why and are still unable to connect.”

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(Darlington) - Posted 5 years ago

“We dealt with Les one of your elder statesmen who new his stuff inside out and gave fantastic customer service. Questions were asked and reply's were given honestly which is something of a rarity in these times but very welcome so we could make our decision with confidence. When he retires you will be at a loss so get someone trained up for when this happens to continue your service to your future customers. Thanks Les”

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(Richmond) - Posted 5 years ago

“Bought a used audi from S G Petch in York was sold the car by Dan. He was fantastic very helpful kept me informed on what was happening with the car whilst it went through the workshop and when it was ready. Hassle free purchase thanks”

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(York) - Posted 5 years ago

“Excellent service”

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(York) - Posted 5 years ago

“Wonderful service from salesman Gary Wintergham polite, respectful and attentive.”

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(York) - Posted 5 years ago

“I have recently purchased a car from SG Petch and dealt with Alan Reed and Ross McCann. They were both extremely helpful, and made the whole car purchase a pleasure. Thank you.”

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(Darlington) - Posted 5 years ago

“Excellent service through out and our sales person Gareth Wood, did everything to make it easy for us, I will recommend SG Petch as the place to go for a new vehicle.”

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(Middlesbrough) - Posted 5 years ago

“This is the third car I have bought from Petch York, one new and two used. They are most accommodating by bring the car to your home to view without obligation to buy. If the first car doesn't suit they will find one that does. Also they will collect and return for services etc. One can't expect better customer care and service .”

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(York) - Posted 5 years ago

“Excellent service”

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(York) - Posted 5 years ago

“Very professional, and friendly, easy to talk to.”

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(York) - Posted 5 years ago

“Worst garage we have ever dealt with in our 42 yrs of driving . Sold us 2 faulty cars and one of them the repairs were over 6 thousand pounds , we part exchanged the car as it was still faulty when we received it back after 8 weeks . Second car had no working washers for windscreen because they sold it with rodent damage through all pipes in car . Returned this car also at a cost to us of 13 hundred pounds , lost our deposit of 2 and a half thousand too . Worst garage ever customer service is rubbish , lies and broken promises . We have Stopped 2 of our friends going to this garage to buy new cars and will not recommend them to anyone .”

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Posted 5 years ago

“Bought 2 cars from this garage first car had so many faults when they sold us this car had to go in to have over 6 thousand pounds spent on it and it took them 8 weeks , got car back and had more faults with car so had to go back in at which point we rejected car and purchased another more expensive car thinking that would be the end of our problems but after 4 days of driving car had to use wipers to clear windscreen and the water wasn’t going on screen it was all coming out of bottom of car . Took car back and they informed me that it was rodent damage and said we would have to book it in at this point we had enough and rejected car and wouldn’t buy another car from them . We lost 2 and half thousand pound deposit and also the garage charged us another 13 hundred pounds to get out of the deal and we had only had second car a week . If anyone would like to buy a car that is reliable and they don’t want to be ripped off don’t go to sg petch at Darlington . Worst garage we have ever dealt with in all of our 42 years of owning cars . We have already Stopped 2 friends from going there to buy a car and we have also been contacted by so many people that we don’t know who have had the same horrific service from Sg petch at Darlington . Please do not use this garage to buy a car . On a positive note we now have a new car from a great dealer who really does value your custom and hasn’t let us down or told us any lies .”

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Posted 5 years ago

“Living 80miles away I was a little apprehensive about buying. Ryan was excellent from the initial phone contact and agreeing a trade in value of my own vehicle(which was higher than expected) on my viewing and test drive again I could not fault Ryan the deal was done and I collected my SLC 2 weeks later looking absolutely pristine i highly recommend this dealership i will certainly return if i can ever bear to part with my new car love it”

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Posted 5 years ago

SG Petch is rated 4.7 based on 5,212 reviews