SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,211 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,211 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent friendly service.”

Helpful Report

(York) - Posted 4 years ago

Hi Lawrence, Thanks for leaving a review

Posted 4 years ago

“Great service purchasing the car. Very informative and professional. Awaiting information about my service plan and getting money back. Had two people advise me they will call back. Understand delays though with the current times.”

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(Middlesbrough) - Posted 4 years ago

Hi Stephen, Thanks for your review. I will pass your comments onto the branch manager.

Posted 4 years ago

“Simply cannot fault S G Petch of York on the purchase of our new Fiat. We actually went into the showroom on a Saturday to look at a completely different new Fiat. The car we bought was actually on display in the showroom and we just fell in love with it. We picked up our new car on the Thursday - just five days after our initial visit. Peter Bonnard the salesmen who dealt with us was excellent, dealing with everything speedily and keeping us informed on a daily basis. At handover Peter explained everything about the car even down to the best way to lock and unlock the fuel cap. After his weekend off Peter called to make sure all was well and that we were happy with the car. We were and still are.”

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(York) - Posted 4 years ago

Hi Lynda, Thank you for your kind words and taking the time to leave us a review.

Posted 4 years ago

“Brilliant service from Lewis Baird. I normally find buying cars quite stressful but Lewis made it a positive experience and everything happened like he said it would.”

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(Durham) - Posted 4 years ago

Hi Jill, Thank you for taking the time to leave a review.

Posted 4 years ago

“Honest and trustworthy”

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(Durham) - Posted 4 years ago

Thanks for leaving a review.

Posted 4 years ago

“I couldn't fault the service provided in any way. Every aspect of it was first class.”

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(Durham) - Posted 4 years ago

Hi Jim, Thanks for leaving us a review.

Posted 4 years ago

“Recently traded in my 05 Hyundai Getz for a 64 Hyundai i20 sport model and I couldn’t fault the service at all! I dealt with Sarah right from the start and she was so helpful all the way from just initially looking to picking up the car. I did notice a few paint marks that required touching up and I simply took the car in and they had it finished in less than 10mins! Highly recommend and would 100% use them again!”

SG Petch 5 star review on 30th March 2020

Helpful Report

(Durham) - Posted 4 years ago

Hi Zoe, Thanks for leaving a review and we hope you enjoy your amazing new car.

Posted 4 years ago

“Excellent friendly and knowledgable service. Customer rapport was excellent and contact from Chris (Durham) was maintained efficiently before, during and after purchase.”

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(Durham) - Posted 4 years ago

Hi Katie, Thanks for leaving a review.

Posted 4 years ago

“Andy was great, very helpful, knowledgeable and not too pushy. Only marked it as a 4 and not a 5 because: We weren’t offered a test drive. We haven’t received details of the mini break we chose as our option on the promotional offer that was running for new car purchases that weekend It wasn’t really explained how the 5 free Valets worked,I’m assuming a valet is carried out when the car receives its 5 free services? Car is great, a little slow to accelerate compared to my previous car which was a Seat Ibiza but I assume it’s just how it is, as opposed to there being a problem. Overall tho happy with the service and the car.”

Helpful Report

(Darlington) - Posted 4 years ago

Hi Andy, Thank you for leaving a review. We have recieved the mini break vouchers we will be distrubuting these to customers once we are allowed to re-open the showrooms. We will also get Andy to call you to explain the valet claim process once normal business resumes.

Posted 4 years ago

“The most pleasant car-buying experience I've ever had - helpful, friendly staff - no pushy sales talk. Thank you Dan!”

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(York) - Posted 4 years ago

Thank you for your kind words Christine.

Posted 4 years ago

“This is my second car I have bought from S G Petch and they give a excellent service. Would like to thank all the staff at Middlesbrough stay safe.”

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(Middlesbrough) - Posted 4 years ago

Thank you for your review Alan, stay safe.

Posted 4 years ago

“Excellent service helpful in every way couldn’t have asked for any better”

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(Darlington) - Posted 4 years ago

Hi Yvonne, Thanks for leaving us a review.

Posted 4 years ago

“Absolutely fantastic service. Fast, efficient, professional and with no pressure.”

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(South Bank) - Posted 4 years ago

Hi June, Thank you for your kind words and leaving us a review.

Posted 4 years ago

“5* for SG Petch and most importantly Ray Yates if I could give more stars I would! From start to finish he went over and beyond to help and get the best deal he could! I can't recommend him enough! Thank you Ray!”

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(Durham) - Posted 4 years ago

Hi Adam, Thank you for your kind words and taking the time to leave a review.

Posted 4 years ago

“Adam & Dave were absolutely amazing”

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(Durham) - Posted 4 years ago

Thank you for leaving us a review Margaret.

Posted 4 years ago

“Excellent customer service from the team and would highly recommend them, happy with my purchase and the communication between us.”

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(Darlington) - Posted 4 years ago

Thank you Valerie, for taking the time to leave us a review and we hope you enjoy your amazing new car.

Posted 4 years ago

“Having had a great experience with our first purchase of a SEAT Ateca at SGPetch we recently went back to trade in the Ateca for a SEAT Tarraco . Matthew who dealt with our purchases on both occasions is calm , professional and excellent to do business with . Heather who has dealt with servicing the cars is so helpful and shows a great “ can do “ attitude . We like to be meticulous with any small dents and scratches that happen and here again Kelsey does a top notch job . I’d highly recommend this company to any prospective customer and in time we are likely to return for a third purchase . We have total trust in the deals and service we’ve enjoyed at SGPetch Durham .”

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Posted 4 years ago

Thanks for your kind words Cameron and taking the time to leave us a review.

Posted 4 years ago

“I recently purchased a car from this dealership, which is exactly what I was looking for, and at a competitive price. Because email responses from them were very slow (several days) to any questions I had before and after collecting the vehicle, I will telephone in the future. The car salesperson I dealt with was friendly and helpful, as was the telephone receptionist on the occasion when I needed a quick answer and the original car salesperson was unavailable.”

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(Darlington) - Posted 4 years ago

Thanks for leaving a review.

Posted 4 years ago

“everything about this sale was excellent.”

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(Middlesbrough) - Posted 4 years ago

Thanks for leaving us a review Raymond.

Posted 4 years ago

“We purchased a seat Ateca I love it the guy who dealt with us Matthew was great very helpful”

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(Durham) - Posted 4 years ago

Thank you for your review Marjorie, and we hope you enjoy your new car.

Posted 4 years ago

SG Petch is rated 4.7 based on 5,211 reviews