SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,211 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,211 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Alan, the salesman, was helpful and friendly without being in the slightest bit pushy. He arranged test drives in the vehicles we requested. Bearing in mind we were in the middle of the Covid19 restrictions the hospitality area was a little sparse but clean and comfortable and it's difficult to see what more could have been done within the regulations. We were offered a fair trade-in price on our old car and a good deal on the new one, the extras that are inevitably available with new vehicles were offered but not pushed. Everything was explained to us clearly, the staff were unfailingly polite and helpful, even when they were obviously busy.”

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(Durham) - Posted 4 years ago

Hi David, Thank you for leaving us a review and we hope you enjoy your now car.

Posted 4 years ago

“Couldn't fault the service received on purchasing my new Hyundai i10 from Durham branch...Adam was spot on, with no tedious sales swagger, just straight forward good honest facts. Gave me a decent price on trade in for my old i10, which I purchased from the same sales team 6yrs ago. Everything explained step by step, a quick and efficient service all round... well pleased! Will take great please in recommending SG PETCH Durham to anyone!”

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Posted 4 years ago

Thats great to hear Sandra, Thanks for taking the time to leave us a review.

Posted 4 years ago

“My experience at SG Petch, York was good. I walked in looking for a car, knowing what I had in mind and budget. Within 24 hours I had signed up for Fiat Panda. Very happy!”

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(York) - Posted 4 years ago

Thanks for leaving us a review Pauline, we hope you enjoy your new car.

Posted 4 years ago

“Always helpfull and pleasant.stephen was very helpfull”

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(Middlesbrough) - Posted 4 years ago

Thanks for your review Sylvia and we hope you enjoy your new car.

Posted 4 years ago

“nice people to do a car deal with i would certainly use them again”

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(Durham) - Posted 4 years ago

Thats great to hear Alastair, Thanks for your review.

Posted 4 years ago

“Had no problems Ryan was very helpful and full of knowledge and very polite Many thanks Ryan”

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(Darlington) - Posted 4 years ago

Thats great to hear Margaret, Thank you for taking the time to leave a review.

Posted 4 years ago

“A very professional and courteous team. nothing was too much for them and they couldn't do enough for me. When I picked my car up it was clean and tidy and polished to a good standard. Thankyou S G Petch for your time and effort. a very professional team effort all round. Regards M C Yates.”

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(York) - Posted 4 years ago

Hi Mark, Thanks for leaving us a review and we hope you enjoy your new car.

Posted 4 years ago

“I mainly dealt with Anth who I can only say was outstanding. He went the extra mile to get exactly the car I wanted. And it wasn’t easy!!! There was no big sales pitch just honest and open conversation. Very down to earth and would highly recommend him”

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(Darlington) - Posted 4 years ago

Thats great to hear Lindsey, Thanks for taking the time to leave us a review.

Posted 4 years ago

“Told that “Company Policy is not to negotiate a discount for cars bought cash. Also policy not give an up to date MOT certificate if over 5 months remaining on the current certificate. A cheapskate attitude. The car is fine so far. I will not buy again from you, and will readily warn off anyone who asks me.”

Helpful Report

(York) - Posted 4 years ago

We are sorry to hear that James, and we apologies for your disappointing service. All your comments have been passed to the branch. If you would like to take this further please contact Iain Ward branch manager on 01904 466600.

Posted 4 years ago

“The sales advisor told us everything we wanted to know and more in an unpressurised environment and I test drove 2 cars and settled on the second one. The trade in was uncomplicated and reasonably priced and I would recommend SG Petch to anyone thinking of buying a car.”

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(Durham) - Posted 4 years ago

Hi Carmel, Thanks for leaving us this lovely review and we hope you enjoy your new car.

Posted 4 years ago

“Absolutely fantastic service. Gave them a rough idea of my budget and they found a brilliant little rio that fits perfectly for what I need and also my budget. Great turn around as I picked it up next day. Not a single issue with the car yet”

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(Richmond) - Posted 4 years ago

Hi Andrew, Thats great to here, we hope you enjoy your new car.

Posted 4 years ago

“The sales person I spoke with was very professional, he had all the information to hand and was very knowledgeable about the cars specifications. His name was Ross. His manager was also very helpful Paul, also very courteous and well mannered. The whole experience was very enjoyable.”

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(Darlington) - Posted 4 years ago

Thanks for leaving us a review Colin and we hope you enjoy your new car.

Posted 4 years ago

“Glyn and the team were tremendous, took very good care of me throughout the whole process. Great service, great prices and all the information was clear. I’ll be visiting again when I come to buying another car.”

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(Darlington) - Posted 4 years ago

Thats great to hear David, Thanks for leaving us a review.

Posted 4 years ago

“Extremely poor service from SGPetch. My last three contacts have left me very disappointed. Culminating in today waiting 2 1/2 hours for a call back after being informed on line that it would be very quick. My underlining impression from my last three visits is a total lack of care, and I have been a customer of this company for a number of years. Very disappointed.”

Helpful Report

Posted 4 years ago

We are very disappointed to hear about your experience, we can only apologies. If you want to discuss this matter further please contact us with your details, so we can look into it for you.

Posted 4 years ago

“Friendly and professional service with fair part ex agreed.”

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(Middlesbrough) - Posted 4 years ago

Thanks for leaving us a review Julia.

Posted 4 years ago

“We are very pleased with our purchase (Vauxhall Mokka) and the service was excellent and friendly.”

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(York) - Posted 4 years ago

Thanks for leaving us a review Pat and we hope you enjoy your new car.

Posted 4 years ago

“Excellent service from start to finish from SG Petch and in particular Joseph Halliday. There was never any pressure forced upon me to buy a new car. He listened to all my needs and found me my dream car. Couldn't be happier and would definitely recommend.”

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(Darlington) - Posted 4 years ago

Thanks for takng the time to leave us a review Julie and we hope you enjoy your new car.

Posted 4 years ago

“Excellent customer service from Iain Ward. Very happy with the new Jeep Trailhawk.”

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(York) - Posted 4 years ago

Thank you for leaving us a review.

Posted 4 years ago

“Having asked for a quote from both mazda and seat for a new car and not getting one these sales people must have come from Lookers dealerships cos they never rang back either so i won't be contacting either branch for a new car”

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Posted 4 years ago

“This is the second car i have had from sg petch iam very happy with the service i recieved i would recomend them”

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(Durham) - Posted 4 years ago

Thats great to hear Alan, Thank you for your continued custom.

Posted 4 years ago

SG Petch is rated 4.7 based on 5,211 reviews