SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,266 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,266 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 31st March 2025

176

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service we received was very professional”

Helpful Report

(Middlesbrough) - Posted 2 months ago

Thank you for your fantastic 5-star review! We're thrilled to hear that you found our service to be very professional. It means a lot to us to know that we met your expectations. We look forward to helping you again in the future!

Posted 2 months ago

“can not understand why S G Petch do not have full information from B Y D on the delivery dates when Petch will get delivery to their show room l almost cancelled my order after no information”

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(Darlington) - Posted 2 months ago

“Our salesman Ryan was excellent. Informative, efficient, patient and extremely helpful. He had an excellent sense of humour and we would definitely come back to him when we are considering buying a new car. The support received both pre and post delivery of our car has been excellent.”

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(Darlington) - Posted 2 months ago

Thank you for your fantastic 5-star review, and for sharing your experience with Ryan! We’re delighted to hear that he provided you with informative, efficient, and patient service, all while keeping things fun. It’s wonderful to know that the support you received both before and after your car delivery has been excellent. We look forward to welcoming you back for your next new car purchase!

Posted 2 months ago

“From start to finish the experience of buying a new car with S G Petch has been fantastic. Catherine and Tiegan could not have done any more to ensure my needs were met. I would highly recommend them to you if you are in the market for a new vehicle.”

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(Richmond) - Posted 2 months ago

Thank you so much for your wonderful 5-star review, Glenn! We're thrilled to hear that your experience with S G Petch was fantastic from start to finish. Catherine and Tiegan will be delighted to know that they met your needs so well. Your recommendation means a lot to us, and we hope to see you again soon for your next vehicle!

Posted 2 months ago

“Very well looked after by the sales team and I was kept informed of the progress and delivery dates. The after sales has been excellent checking that everything was Ok with my new vehicle. I would certainly recommend SG Petch to friends and anyone thinking of purchasing a new car.”

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(York) - Posted 2 months ago

Thank you very much for your fantastic 5-star review, Denise! We’re so pleased to hear that our sales team took great care of you and kept you informed throughout the process. It’s wonderful to know that the after-sales service has also met your expectations. Your recommendation means everything to us, and we can’t wait to welcome your friends and family to SG Petch in the future!

Posted 2 months ago

“Great experience and lovely interaction. Would strongly recommend!”

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(Darlington) - Posted 2 months ago

Thank you so much for your amazing 5-star review, Daniel! We're thrilled to hear that you had a great experience and enjoyed your interaction with us. Your recommendation is truly appreciated, and we can’t wait to welcome you back!

Posted 2 months ago

“As a previous customer it was good to see the high standards being maintained, Tony ensured that everything went smoothly and was very helpful. I would have no hesitation in recommending your Middlesbrough branch once again.”

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(Middlesbrough) - Posted 3 months ago

Thank you so much for your glowing 5-star review, Ian! We're delighted to know that you experienced our high standards firsthand, and that Tony was able to assist you effectively. Your recommendation means a lot to us, and we look forward to welcoming you back to our Middlesbrough branch in the future!

Posted 3 months ago

“Excellent service, staff are very knowledgeable and friendly”

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(Darlington) - Posted 3 months ago

Thank you so much for your wonderful 5-star review, Larah! We're thrilled to hear that you found our service excellent and our staff knowledgeable and friendly. Your kind words mean a lot to us! If you need any assistance in the future, please don’t hesitate to get in touch.

Posted 3 months ago

“Nick was a massive help and and gave me all the information I needed to resolve changing my car without any hassle.”

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(Sunderland) - Posted 3 months ago

Thank you so much for your fantastic 5-star review, Adam! We're delighted to hear that Nick was able to assist you and make the process of changing your car hassle-free. If you have any further questions or need assistance in the future, don’t hesitate to reach out!

Posted 3 months ago

“Excellent service would definately recommend shoutout to Mark for sorting everything!”

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(Middlesbrough) - Posted 3 months ago

Thank you so much for your fantastic 5-star review, Terence! We're thrilled to hear that you had an excellent service experience and that Mark was able to sort everything out for you.

Posted 3 months ago

“from the very onset the team at sg petch have been brillient. i would urge any body looking for a car to pay them a visit . you will not be dissapointed.”

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(Sunderland) - Posted 3 months ago

“Dealt with Tony Hill for the second time, he goes all out to get the best deal and is a lovely man to deal with. Love our new car cheers Tony.”

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(Middlesbrough) - Posted 3 months ago

Thank you so much for your fantastic 5-star review, Marion! We're delighted to hear that Tony provided you with such great service for the second time. It’s wonderful to know that you love your new car! If you need anything else or have any questions, don’t hesitate to reach out.

Posted 3 months ago

“We have purchased five vehicles in an eight year period from SG Petch. The excellent service is always friendly, relaxed and professional. Good product, excellent service, great dealership, would highly recommend.”

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(Durham) - Posted 3 months ago

Thank you so much for your amazing 5-star review! We're thrilled to hear that you’ve chosen SG Petch for your vehicle purchases over the years and that our service has consistently met your expectations. Your recommendation means the world to us! If you ever need anything, we're always here to assist you. Enjoy your vehicles!

Posted 3 months ago

“Excellent, professional service as always !”

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(Sunderland) - Posted 3 months ago

Thank you so much for your excellent 5-star review! We’re thrilled to hear that you received professional service as always. Your satisfaction is incredibly important to us, and we truly value your feedback. If you need anything in the future, we’re here to help!

Posted 3 months ago

“Pre-sales was great. Good test drive and plenty of knowledge. Hand over was a little disappointing. Car was not ready, nothing highlighted on purchase had been done, and basic collection checks appear to have been missed. Car is great, but still have issues with no resolution in sight. I keep being told opposite things by the car manufacturer and SG Petch.”

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(Darlington) - Posted 3 months ago

“I was really happy with the friendly service from Steve regarding my recent purchase. He was friendly and approachable and explained everything very well.”

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(Middlesbrough) - Posted 3 months ago

“Fantastic experience professional staff made my purchase a walk in the park”

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(Middlesbrough) - Posted 3 months ago

Hi Graham, thank you for your wonderful 5-star review! We’re thrilled to hear that you had a fantastic experience and found our staff to be professional. Making your purchase a walk in the park is what we aim for, and we truly appreciate your kind words. If you need anything else in the future, just let us know. Enjoy your new car!

Posted 3 months ago

“Managed to get us a new car very quickly after issues with another car. As soon as we had taken the car from them they didn't seem to be bothered afterwards! We contacted them multiple times and left messages for someone to call us back - nothing! We had been misinformed by the sales person about some of the aspects of the purchase which was disappointing after they had been so helpful before the collection.”

Helpful Report

(Darlington) - Posted 4 months ago

Thank you for taking the time to leave a review. We're pleased to hear we could assist you swiftly with your new car. However, we're really sorry to learn about your post-purchase experience and the miscommunication regarding the details of your purchase. This certainly isn't the level of service we strive for, and we appreciate your feedback as it helps us improve. Please feel free to reach out to us directly, and we'll do everything we can to assist you further.

Posted 3 months ago

“We bought a Mazda 2 from Gareth the SG Petch salesman. This is the third Mazda that we have bought from Gareth . We go back to SG Petch and to Gareth because we always receive excellent pre-sale and post sale service . We never get the embellishment and mendacious hard-sell techniques that we've seen at other car sales operations - just honest, objective truthful information . An excellent experience”

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(South Bank) - Posted 4 months ago

“Made getting a new car easy and stress free”

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(Darlington) - Posted 4 months ago

Hi Thomas, thank you for your fantastic 5-star review! We’re delighted to hear that we could make your experience of getting a new car easy and stress-free. Your satisfaction is our top priority, and we truly appreciate your kind feedback.

Posted 4 months ago

SG Petch is rated 4.7 based on 5,266 reviews