SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,211 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,211 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how SG Petch made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Investigated stiff clutch pedal and 'notchy' gear changes on a 66 reg car. Recommended new clutch. Took car to another garage for second opinion and clutch cable adjusted and now fine. Called SG Petch 3 times to dicuss the issues before I got a reply. Not so much bothered about the new clutch recommendation, more the lack of response from my inital enquiry”

Helpful Report

Posted 4 years ago

Hi Mike, We are sorry to hear you were not happy with the service you recieved. If you let us know which branch you dealt with we can get a manager to call you to discuss.

Posted 4 years ago

“Looking for a new vehicle is not always easy unless you know exactly what you are looking for. Our recent visit to SG Petch changed my view. We were not hounded and followed around by sales persons as we had been in other dealerships, and, when we were ready to discuss vehicles we were made to feel welcome and offered a number of cars to suit our needs. We were not pressured and all financial options were covered. Needless to say, we left with a new car order!”

Helpful Report

(Middlesbrough) - Posted 4 years ago

Thats great to hear Kevin. Thanks for leaving us a review and we hope you enjoy your new car.

Posted 4 years ago

“My return, time after time, to S G Perch for all my motoring needs is testimony to my high level of satisfaction with this company and its staff. I have always received excellent service without exception and always feel confident to recommend the company to friends and relatives.”

Helpful Report

(Middlesbrough) - Posted 4 years ago

Thanks for your review.

Posted 4 years ago

“Car good but admin poor, took a payment out for my old car a Hyundai.. Also they said they would be sending £50 for the mot we had to get because of delays when car had actually arrived. This has also not arrive and the amount taken for my old car has not been refunded.”

Helpful Report

(Darlington) - Posted 4 years ago

“I have been a customer for 7/8 years and always had very good service. There are nearer Kia dealers nearer to our home, but I always prefer to travel to Petch because of professionalism”

Helpful Report

(York) - Posted 4 years ago

Thanks for leaving us a review Allan, and for your continued custom.

Posted 4 years ago

“EMy Partner and I cannot praise the treatment,and the good service we were given by Peter Bonnar ,your sales representative.I would certainly recommend SG Petchs to all my friends .and anyone interested in buying a Kia car .”

Helpful Report

(York) - Posted 4 years ago

Thats great to hear Barry, Thanks for leaving us a review and we hope you enjoy your new car.

Posted 4 years ago

“Amazing service from Danny at SG Petch Darlington. He has excellent customer service and listened to what I wanted in a car. I would buy from SG Petch and Danny again.”

Helpful Report

(Darlington) - Posted 4 years ago

Thats great to hear Emily, Thanks for leaving us a review.

Posted 4 years ago

“new car very well presented, good service from nick our sales man.”

Helpful Report

(York) - Posted 4 years ago

Thanks for leaving us a review Graham.

Posted 4 years ago

“Indy and Rebecca went over and above to make buying our 2nd hyundai i10, very good”

Helpful Report

(Middlesbrough) - Posted 4 years ago

Thanks for your review David.

Posted 4 years ago

“We were invited to look at new cars ,as we have bought our cars from SG Petch for years . We found the sales rep very courteous and friendly and handled the new sale very easily . Good communications and a reliable after sale , maintenance and service account opened for future services to out new Hyundai i20! Would recommend this dealership if you are interested in buying another new or used car.”

Helpful Report

(Darlington) - Posted 4 years ago

Thats great to hear George, Thanks for leaving us a review and we hope you enjoy your new car.

Posted 4 years ago

“We are very pleased with our new Arona, and the service from salesman Lewis was exeptional”

Helpful Report

(Durham) - Posted 4 years ago

Thanks for leaving us a review Micheal, we hope you enjoy your new car.

Posted 4 years ago

“Excellent service from the sales team yet again would highly recommend to friends and family!”

Helpful Report

(Durham) - Posted 4 years ago

Thats great to hear Trevor, Thanks for leaving us a review.

Posted 4 years ago

“Friendly knowledgeable staff very helpful made proses easy and enjoyable big thanks to mark”

Helpful Report

(Darlington) - Posted 4 years ago

Thanks for your review Marlene, we hope you enjoy your new car.

Posted 4 years ago

“Very good sales staff and very reliable service, thank you!”

Helpful Report

(York) - Posted 4 years ago

Thats great to hear Allan, Thanks for leaving us a review.

Posted 4 years ago

“Excellent customer service. No pressure to buy extras etc.”

Helpful Report

(Darlington) - Posted 4 years ago

Thanks for leaving us a review Susan.

Posted 4 years ago

“Second time dealing with charlotte from sg petch mazda. Can not fault her”

Helpful Report

(South Bank) - Posted 4 years ago

Thanks for your review Carl.

Posted 4 years ago

Thanks for your review Carl.

Posted 4 years ago

“What great service we received, particularly given the challenging times we are all facing. Chris Dunwell was very helpful and quickly found the exact car I was looking for. As our car comes through Motability, it was important that all of our son's equipment was able to fit in. Chris offered us an over-night road test so we were able to take a similar car home to test car seats etc out, without having to tackle the stress of doing it all on-site. He kept in touch and checked in so see how we were doing, and offered us a reduction on our advance payment. We had the car 4 days later. Excellent service and great follow-up too. Being a motability customer, it can be quite challenging when you have a family member with complex needs, so having the car testing and buying experience made so easy was very much appreciated. Many thanks Chris at SG Petch. We love our 5008 too. A great choice of dealer and car.”

Helpful Report

(Darlington) - Posted 4 years ago

Thats great to hear Leo, Thanks for leaving us a review .

Posted 4 years ago

“Very efficient and friendly service”

Helpful Report

(York) - Posted 4 years ago

Thanks for your review Robert.

Posted 4 years ago

“Excellent service thank you”

Helpful Report

(Darlington) - Posted 4 years ago

Thanks for your review Emma.

Posted 4 years ago

“I'm now enjoying driving my fourth car purchase from SG Petch. These cover a period of 9+ years, therefore, they must be doing something right to keep me going back!! From the reception staff, to the sales and finance team they, consistently, ensure a positive and enjoyable customer focused experience.”

Helpful Report

(York) - Posted 4 years ago

Thats great to hear Barry, Thanks for leaving us a review and your continued custom.

Posted 4 years ago

SG Petch is rated 4.7 based on 5,211 reviews