SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,237 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,237 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 5th February 2025

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, made to feel very welcome and felt at ease during the sales process.”

Helpful Report

(South Bank) - Posted 2 years ago

Hi Graham, Thank you for taking the time to leave us a review Graham its most appreciated. It is nice to hear you had a positive experience.

Posted 2 years ago

“Very helpful and supportive team”

Helpful Report

(York) - Posted 2 years ago

Thanks for your review Rachael. It is great to hear you found the York branch helpful and supportive.

Posted 2 years ago

“Great , friendly customer service”

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(Darlington) - Posted 2 years ago

Thanks for leaving us a review Ann it is most appreciated.

Posted 2 years ago

“What can I say? First time I’ve bought a car from SG Petch and my eighth car but by far my best car buying experience ever! And that has to go down to Paul Leadbetter who was excellent from beginning to end - honest, reliable, kept me updated, nothing was too much trouble. From the minute I first emailed him on Saturday 29th Jan through all the deal negotiations, the test drive, the paperwork, any questions I had and until I collected my car on 26th March he was exemplary. And even since - I had the wrong mats so the new ones were ordered straight away and swapped, a tiny paint chip fixed straight away, a software update issue booked into the diary within hours of me messaging him. He is a credit to himself and SG Petch and I’ve subsequently recommended him to friends and on Kia Forums.”

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(Darlington) - Posted 2 years ago

Hi Clare, Thank you for taking the time to leave us a review. It is great to hear you had such a positive appearance. We hope to see you again in the future.

Posted 2 years ago

“Excellent customer service. I felt valued and assisted in making my choice of car. Dan was lovely! I’d definitely recommend SG Petch to friends and family.”

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(Middlesbrough) - Posted 2 years ago

Hi Linda, Thank you for taking the time to leave us a review its most appreciated. It is great to hear you had such a positive experience.

Posted 2 years ago

“Excellent service from the sales team, in particular Chris Boyce, and all the staff at York. Encouraged to order early, and kept informed on progress until my all new Sportage arrived at the estimated date. The car surpassed my expectations. Once again the SG Petch team met all my needs”

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(York) - Posted 2 years ago

Hi Stephen, Thank you for leaving us a review it is most appreciated. We hope you enjoy your new car and we hope to see you again in the future.

Posted 2 years ago

“I am really over the moon with the service I have received from all the staff at SG Petch Sunderland, I must say that in particular, the help I received from Mr Roy Cook was indeed very good, both my wife and I were treated like family which was so comendable, to both of us Roy is a true gentleman. I must say I was not aware of SG Petch garage or I would certainly have used the facility much sooner, I would like to thank all the staff for the kindness and help afforded to me in the relatively short time I have been a customer of SG PETCH. Best Regards to all Derek Lunn”

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(Sunderland) - Posted 2 years ago

Hi Derek, Thank you for your kind words it is great to hear you had such a positive experience. We hope to see you again in the future.

Posted 2 years ago

“The experience was outstanding from start to collection the staff were great”

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(Darlington) - Posted 2 years ago

Hi Robert, It is great to hear you had an outstanding experience. Thank you for leaving a review it's most appreciated.

Posted 2 years ago

“Ryan was a great help in supporting us choose our new car. I would happily recommend SG Petch to anyone for honest advice regarding their vehicles.”

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(Darlington) - Posted 2 years ago

Hi Trevor, Thank you for leaving us a review and we are pleased to hear you would recommend us. We hope you enjoy your new car.

Posted 2 years ago

“We went out looking for a new vehicle, we called with SG Petch in Sunderland as we didn’t want to go into Newcastle, it was a great decision for ourselves. The staff listened to us as we explained our needs and budget and we left agreeing to buy a new vehicle. It was so easy, no hard sell and we now have our new car which is brilliant.”

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(Sunderland) - Posted 2 years ago

Hi Ann, Thank you for taking the time to leave us a review its most appreciated. We hope you enjoy your new car.

Posted 2 years ago

“Polite, friendly & professional”

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(South Bank) - Posted 2 years ago

Thanks for leaving us a review Michael, it is great to hear you had a positive experience.

Posted 2 years ago

“Took my car in for mot and it failed, I was panicking about getting back home to my child as I had already been longer than expected and babysitter needed to leave. Angela was so helpful and found me a loan car for the day so I could get home.”

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Posted 2 years ago

Thanks for taking the time to leave us a review it is most appreciated.

Posted 2 years ago

“Chris was brilliant. He was very helpful and honest. He wasn't in any way pushy which had put me off several other garages in York. He was flexible and understanding of my work and childcare commitments. He resolved a minor issue quickly and I felt he genuinely cared about us getting a car that suited our needs, and didn't just want a quick sale. All the other staff I encountered were pleasant and kind.”

Helpful Report

(York) - Posted 2 years ago

Hi Jenny, Chris sends his regards and thanks you for your kind words.

Posted 2 years ago

“This is a follow up on my new car pleased to say Matthew sort out the problem with seat connect he is a top man helped me out a old technology dinosaur. Thanks Matthew”

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Posted 2 years ago

Hi Derek, really pleased Matthew managed to sort that out for you. Thank you for the update.

Posted 2 years ago

“My picanto coming up to 7 years now . Just been for wiper replacement..... as ever excellent customer service so helpful always. Charles is brilliant so feel confident dealing with him& chap who fitted wipers brilliant!!! I could go elsewhere but won’t. Thank you for being there for an old biddy & I appreciate.”

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Posted 2 years ago

We're really pleased we're still looking after you and your continued custom is very much appreciated. We've passed on your comments to Charles for you.

Posted 2 years ago

“Hi I have just taken delivery of my new Ibiza xcellence luz it is fabulous I can’t thank Matthew at Durham enough been with me all through the process not pushy but very professional friendly and helpful he is a credit to the company one small thing Seat connect it’s a pity it will not connect to car Matthew trying to sort it but when you take this on you expect it to work not branch fault but it leaves a nasty taste in the mouth that this system not working”

SG Petch 5 star review on 15th April 2022

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Posted 2 years ago

Hi Derek, thank you for taking the time to leave a review and a picture of your lovely new Ibiza. We'll pass on your comments to Matthew on your behalf.

Posted 2 years ago

“James Chadwick dealt with my purchase of a 3 year old car. Efficient and thorough, he guided me to make the best choice and showed patience and a lack of pushiness that helped gain trust.”

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Posted 2 years ago

Hi, Thank you for taking the time to leave us a review it is most appreciated. It is great to hear you were happy with the service you received from James.

Posted 2 years ago

“I have bought 3 cars in total from SG Petch and the 3rd one will be the last. I was contacted by the Middlesbrough Branch to see if I would like to upgrade my car as there was equity in it. I didn't really need to so said I would think about it. A few days later I was called again and said I would if it was a Hybrid and it was possible, so we agreed the sale of my car and a purchase of a new 2022 plate. I love the car, but when I got home I realised i didn't have any car matts. very trivial I know, but with 4 kids, it's important as I want to keep the car looked after. I was told I couldn't have any!!! I would have to buy them! I even asked for the ones from the car I had sold them back. It's like pulling teeth. I have been offered some at cost. A £35k Car and I have to buy the matts. So, I won't be buying a car from SG Petch again. Which is a shame as I must have referred half a dozen customers to them also.”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Hi Christopher, I'm sorry to hear that you weren't happy with the service you received. All your comments have been passed on to the branch. If you would like to discuss the matter further please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 2 years ago

“Excellent dealership couldn't be happier with my purchase and Alan was an amazing sales person from start to finish.”

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(Durham) - Posted 2 years ago

Hi, Thank you for leaving us a review it is most appreciated.

Posted 2 years ago

“I find buying a car quite stressful prior to going into SG perch I had received the typical pushy salesman at another main dealer. Walking into SG perch was a totally different experience, patient, informative and let me test drive at my leisure with no sales pitch Craig spent ages talking me through my options,a great part ex deal was offered with no pressure I went back a couple of days later and bought my new car. Communication was perfect just enough and when I went to get it today it was so easy, everything was done online for the finance and the car was ready when I got there. I can’t fault the service I received and wouldn’t hesitate to recommend”

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Posted 2 years ago

Hi Viki, Thanks for leaving us a review, it is nice to hear you had such a positive experience and you couldn't fault the service. We hope to see you again in the future.

Posted 2 years ago

SG Petch is rated 4.7 based on 5,237 reviews