SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,209 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service from the whole team, especially Charlotte who was exceptional from the second I walked in to the showroom! So informative, yet not pushy in the slightest. In fact her only focus was that I was happy with my purchase. Have already recommended to family and friends! Fantastic garage with a fabulous sales team.....of whom I know I can call on anytime!!”

Helpful Report

(South Bank) - Posted 3 years ago

Hi Victoria, Thanks for taking the time to leave us a review, we are glad you were happy with the service you received.

Posted 3 years ago

“Excellent service and care. Worked very hard to secure our business. We are so pleased with car.”

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(Durham) - Posted 3 years ago

That is great to hear John. Thanks for leaving us a review.

Posted 3 years ago

“Brilliant from start to finish, couldn't be happier with the service provided”

Helpful Report

(Durham) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“1st class service every time.in all aspects from the moment you walk into the showroom”

Helpful Report

(Sunderland) - Posted 3 years ago

That is great to hear Barry, Thanks for your review.

Posted 3 years ago

“I’d definitely recommend SG Petch to everyone the service was fantastic.. very friendly and they always give 120%”

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(Durham) - Posted 3 years ago

Thanks for your kind words Angela and thank you for taking the time to leave us a review.

Posted 3 years ago

“Super service from start to finish. Very nice staff Roy our salesman was great”

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(Sunderland) - Posted 3 years ago

Hi Iain, Thats great to hear. Thanks for leaving a review.

Posted 3 years ago

“Initial sales advice was good. Salesman very good in terms of attitude etc. We did feel as if it was us that should be lucky to be buying a car from the garage not the fact out business was valuable. It seems the car market at the moment has made things this way. There was no extra effort given to make us feel our business was valued. Not even a £10 of fuel or car mats in the car. This really annoyed us actually. Once we had signed the car took over a week to get ready. It needed a valet and a couple of brake pads and mot but there didn’t seem any urgency. Lastly upon collection we were told there was no service logs or user manuals with it as all of that was all online!!!!! When we got the car home they were all in a leather pouch on the back seat!!! It just showed how much effort and attention the salesman had given to us or this transaction. If I’m honest upon reflection really not very impressed at all.”

Helpful Report

(Durham) - Posted 3 years ago

We are sorry to hear that you were not happy with the service you received, we can only apologies. We have forwarded your comments to the branch. If you would like to discuss the matter further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Yet again excellent customer service at their Kia Sunderland branch. Nicky deserves a special mention. Would recommend.”

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(Sunderland) - Posted 3 years ago

That is great to hear Allan. Thanks for leaving us a review.

Posted 3 years ago

“Well made and really easy to put on.”

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Posted 3 years ago

Thanks Margaret.

Posted 3 years ago

“Brilliant service, great deal and amazing car thank you team Sunderland”

Helpful Report

(Sunderland) - Posted 3 years ago

Hi Lyn, Thanks for your review and we hope you enjoy your new car.

Posted 3 years ago

“Staff very good, service was what I’d expect. We got what we wanted without any hassle.”

Helpful Report

(Darlington) - Posted 3 years ago

Hi Garry, Thanks for leaving a review and we hope you enjoy your new car.

Posted 3 years ago

“Happy with the deal and the salesman not so happy after collection of the car. Few small scratches which I've mostly managed to polish out myself, 1 damaged alloy wheel ( didn't spot it on collection) asked for software and firmware to be updated to latest version, wasn't. I know I should of done a better inspection on collection of my car but it's less than a year old with less than 5k on the clock so I expected better. I've rang the dealer to try and sort these issues and was told they would ring me back that was 2wks ago now. Maybe they'll read this review return my call and I can change my review to a more positive one if not I won't be visiting SG Petch when it's time to change the car.”

Helpful Report

(Durham) - Posted 3 years ago

Hi Trevor, Sorry to hear about this. A message has been sent to the branch and will be in touch shortly.

Posted 3 years ago

“The service was good in all respects from the staff but basics like carpets should be in with the car as the floor has clips fitted for them.”

Helpful Report

(Darlington) - Posted 3 years ago

Hi Violet, Thanks for leaving a review. We are sorry you were disappointed about the floor maps, but unfortunately some vehicles don't come with them as standard and are an added extra. If you would like to discuss it further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“I found the staff at SG Petch very helpful and courteous at all times during my visits and I received a satisfactory purchasing experience when dealing with James.”

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(York) - Posted 3 years ago

Thanks for leaving us a review Melvin.

Posted 3 years ago

“I continue to use this company due to the services offered and helpful informative staff. As a female not being patronised by being asked what colour I want before any other specifications is a positive for a start.”

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(Durham) - Posted 3 years ago

Hi Norma, Thanks for taking the time to leave us a review.

Posted 3 years ago

“Not happy with purchase”

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(Audi) - Posted 3 years ago

Sorry to hear you aren't happy with your purchase to discuss this further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Great experience of trading in and purchase of new car. No pressure sales very clear and I felt honest advice”

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(York) - Posted 3 years ago

Thanks for leaving us a review David.

Posted 3 years ago

“very satisfied with the service and the way we were treated the way the car was presented would recommend Petch as a supplier of new and secondhand cars”

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(York) - Posted 3 years ago

That is great to hear Stuart. Thanks for leaving us a review.

Posted 3 years ago

“Very professional and friendly, Mathew friendly and spent time discussing and answering any questions I had.”

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(Durham) - Posted 3 years ago

Hi Frederick, Thanks for taking the time to leave us a review.

Posted 3 years ago

“The worst place for excuses and total liers 5 month in and still not sorted”

Helpful Report

Posted 3 years ago

Sorry that you weren't happy with the service you've received. If you would like to give us some more details so we can look into it for you. Please contact us at https://www.sgpetch.co.uk/contact-us

Posted 3 years ago

SG Petch is rated 4.7 based on 5,209 reviews