SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,187 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,187 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service - thank you”

Helpful Report

(Sunderland) - Posted 9 months ago

Thanks for leaving us your feedback, it is most appreciated.

Posted 9 months ago

“Excellent service as always.”

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(Richmond) - Posted 9 months ago

Dear Nigel,Thank you so much for your fantastic 5-star rating of SG Petch! We are thrilled to hear that you had another great experience with us. Thank you for choosing SG Petch, and we look forward to serving you again in the future.

Posted 9 months ago

“Bought a used 4year old Suzuki car for 14k and 2 days after the warranty the engine went bang. Split cylinder and melted other parts. S G Petch didn't want anything to do with it. Insurance wouldn't cover it as it was mechanical. Car had to be scrapped. Would not recommend dreadful aftercare customer service”

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Posted 9 months ago

“From choosing our car to receiving it, the experience was A* Carl who helped us all the way was great, answered all our queries, set everything up in the Seat app for us, he is an asset to your company. Thank you SG Petch”

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(South Bank) - Posted 9 months ago

Hi Tina, Thank you for leaving us a review, it is great to know you had a A* service. We look forward to seeing you again in the future.

Posted 9 months ago

“Staff knowledgable and very helpful”

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(Darlington) - Posted 9 months ago

Hi Michelle, Thank you for your review, we really appreciate it.

Posted 9 months ago

“Very friendly and helpful staff nothing is too much trouble to them.while I waiting for my mobility car to be ready I received curtesy call of them keeping me updated.”

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(South Bank) - Posted 9 months ago

“Very helpful staff - hassle free car purchase Common sense approach Sarah D was fantastic!”

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(Durham) - Posted 10 months ago

Thank you so much for your kind words. We truly appreciate your feedback and support. We are delighted to hear that our staff were very helpful and made your car purchase hassle-free. Thank you for choosing SG Petch, and we look forward to seeing you again in the future.

Posted 9 months ago

“I am now on to my 4 PCP car from SG Petch Darlington and every time the service just gets better. I have now used Ryan Robertson to find me the best deals for my last 2 cars and there is nothing this man can’t do. He takes on bored what am looking for and then just finds the perfect car for me, always giving more than one option and never makes you feel that you have to rush in to anything. I will be back in a couple of years to get my next car.”

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Posted 10 months ago

Hi Adam, Thank you for leaving us a review, it is great to know you are happy with the service you've received over the years, especially with Ryan. Thank you for your continued custom and we look forward to seeing you again when your ready for your next car purchase. We hope you have a great day!

Posted 10 months ago

“We found Anthony very professional, friendly and helpful, he explained everything to us clearly. Thank you SG Petch.”

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(Darlington) - Posted 10 months ago

“I have had cars with Hyundai SG Petch Skippers Lane for 4.5 years now and the service has always been brilliant. My recent experience with Gary Maughan getting a new car on finance was fantastic. Gary was very friendly, patient and helpful and kept me informed and up to date whilst waiting delivery of my new car. Gary was quick to answer any queries via phone or email and remains on hand to help with any queries following receipt of my car. Gary ensured my tax, v5 and driveway insurance was all sorted for me collecting the car and subsequently took care of signing my new car up to the service club which I have also used during my time with Hyundai at SG Petch. The whole process has been stress free with minimal admin! The customer service with the car services is also brilliant and uncomplicated. I have had cars with Hyundai SG Petch Skippers Lane for 4.5 years now and the service has always been brilliant. My recent experience with Gary Maughan getting a new car on finance was fantastic. Gary was very friendly, patient and helpful and kept me informed and up to date whilst waiting delivery of my new car. Gary was quick to answer any queries via phone or email and remains on hand to help with any queries following receipt of my car. Gary ensured my tax, v5 and driveway insurance was all sorted for me collecting the car and subsequently took care of signing my new car up to the service club which I have also used during my time with Hyundai at SG Petch. The whole process has been stress free with minimal admin! The customer service with the car services is also brilliant and uncomplicated.I have had cars with Hyundai SG Petch Skippers Lane for 4.5 years now and the service has always been brilliant. My recent experience with Gary Maughan getting a new car on finance was fantastic. Gary was very friendly, patient and helpful and kept me informed and up to date whilst waiting delivery of my new car. Gary was quick to answer any queries via phone or email and remains on hand to help with any queries following receipt of my car. Gary ensured my tax, v5 and driveway insurance was all sorted for me collecting the car and subsequently took care of signing my new car up to the service club which I have also used during my time with Hyundai at SG Petch. The whole process has been stress free with minimal admin! The customer service with the car services is also brilliant and uncomplicated. I would 100% recommend Hyundai at SG Petch Middlesbrough.”

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(Middlesbrough) - Posted 10 months ago

“Roger was as usual clear and straightforward to deal with resulting in another new Mazda for us.”

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(Durham) - Posted 10 months ago

Thank you for taking the time to leave us your feedback. We hope you enjoy the rest of your day!

Posted 10 months ago

“Salesperson and after sales very good. Product excellent.”

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(Darlington) - Posted 10 months ago

Thanks for leaving us a review Raymond, we are pleased you were happy with the service you received.

Posted 10 months ago

Author didn't leave any comments.

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(Darlington) - Posted 10 months ago

Thanks for your 5-Stars Helen, we hope you have a great day!

Posted 10 months ago

“Excellent service”

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(Durham) - Posted 10 months ago

Thanks for your review Joseph! We are glad you received an excellent service! We hope to see you again in the future.

Posted 10 months ago

“Purchased a new Abarth 500e Scorpionissima from S G Petch. Ian could not have been more helpful, fully explaining everything I needed to know about my 1st EV purchase. 1st class handover carried out by Chris making sure I was comfortable with all features, controls etc. and linked my phone to the onboard systems for me - a godsend. 5* service and a pleasure to deal with. Highly recommended.”

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(York) - Posted 10 months ago

Hi John, Thank you for taking the time to leave us a review, it is great to know you would highly recommend us and you received a 5 star service! We hope you enjoy your new EV.

Posted 10 months ago

“The staff were understanding of what I require in a car. They were nice and not pushy like some car dealerships. Very helpful and supportive during the entire process.”

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(Sunderland) - Posted 10 months ago

Hi Wynnith, Thank you for taking the time to give us your feedback. We are pleased you were happy with the staff and the entire process. We hope you enjoy the rest of your day.

Posted 10 months ago

“Very happy with my i10 advance Communication could have been better waiting for delivery date”

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(Middlesbrough) - Posted 10 months ago

Hi Marie, Thanks for leaving us a review, we are pleased you are happy with your car. We are sorry that the communication about your delivery date wasn't better. Your comments have been noted and will be passed on.

Posted 10 months ago

“Nick Nicholson sorted my new Kia sportage. He was fantastic and gave me all the information i needed. Very happy with the car and service.”

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(York) - Posted 10 months ago

Hi Scott, Thanks for leaving us a review, it is great to know you were happy with your car and the service we provided. We hope to see you again in the future.

Posted 10 months ago

“Fantastic from my first visit to the showroom to collecting my car. I visited many dealers, some got back to me, others didn't and some just showed no interest really. These guys were helpful, on the ball and consistent from day 1. Thank you all.”

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(York) - Posted 10 months ago

Thanks for your positive review Roger, we are pleased you were happy with the service you received. We hope to see you again soon.

Posted 10 months ago

“Straightforward, honest approach to all aspects of the purchase. Good communications and help.”

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(Durham) - Posted 10 months ago

Hi Alan, Thank you for your review, it is most appreciated! We hope to see you again in the future.

Posted 10 months ago

SG Petch is rated 4.7 based on 5,187 reviews