SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,212 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,212 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful member of staff, Peter took time to run through all the cars gadgets, and the after service was excellent too, A very nice car thanks at a really competitive price!!”

Helpful Report

(York) - Posted 5 years ago

“I was highly impressed with the professionalism and speed with which SGPetch were able to supply me with a new motability vehicle. After visiting several dealers, none of whom could guarantee me a vehicle of the type I wanted before Christmas I went to S G Petch. From the start Rob Costello was both courteous and efficient also he showed excellent knowledge of the vehicles on offer. To my delight Rob informed me that there were two vehicles which could be ready to go within 4 days, all I had to do was choose which colour. True to his word I picked up my new Quashqai 4 days after my initial contact with Rob. Two weeks in I am very happy with the car and over the moon to be mobile again. Many thanks to Rob Costello and the rest of the staff.”

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(Durham) - Posted 5 years ago

“Excellent professional service knowledgeable staff a real pleasure to deal with ,”

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(Durham) - Posted 5 years ago

“What a pleasure to get my first car from SG Petch. Indie the sales guy was amazing even a call after a few days see if all was ok. Highly recommended”

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(Middlesbrough) - Posted 5 years ago

“Excellent service from all departments polite informative patient thankyou”

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(Darlington) - Posted 5 years ago

“Generally the purchase went ok but there were one or two points worth mentioning. The salesman had told us it was a 5 speed auto gearbox but it's a 4 speed, as there wasn't a parcel shelf in the car when we looked at it he told us they don't normally come with them (Mmm) but the Petch advert photos showed that car with a shelf and it was provided. On handover he volunteered to tell DVLA online that out part ex car was out of our ownership but all he did was to SORN the car with them. Not sure of his motives for that one. Fortunately I had taken a copy of the necessary slip on the V5a and we did it ourselves when we got home. That said the car is lovely and we are very pleased with it and so far going very well.”

Helpful Report

(Darlington) - Posted 5 years ago

“Proactive and genuinely interested in selling their vehicles. reworked the numbers (quickly and without unnecessary delay) for me several times to compete with rivals and ultimately presented the best deal. The team at York were a pleasure to deal with and were ready and waiting each time we booked an appointment with them. The above may sound fairly straightforward but others dealerships such as Mercedes Leeds certainly can't manage this...”

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(York) - Posted 5 years ago

“Everything from start to finish of my new car & part exchange was very quick and professional”

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(South Bank) - Posted 5 years ago

“Very friendly and helpful and we love the car .”

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(Middlesbrough) - Posted 5 years ago

“Extremely pleased with the car and would like to complement Nick on his help and attention he gave us on what is always a stressful time when buying a new car.”

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(York) - Posted 5 years ago

“Fantastic and friendly service. And I love the car.”

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(Darlington) - Posted 5 years ago

“Bought a car on Monday 25/11/19 from the York branch. Reg Thompson the salesperson was excellent. He was empathetic to our needs and made us feel very comfortable.”

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Posted 5 years ago

“Very friendly and comprehensive customer service When we bought our car yesterday Reg Thompson was empathetic and very helpful . Very friendly manner and very knowledgable about the car.”

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Posted 5 years ago

“Great service, asked questions to understand our needs the matched those to the correct vehicle. Will recommend to others and use again”

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(Darlington) - Posted 5 years ago

“I loved that there were no typical used car salesmen here! George was friendly and informative and very patient when neither my husband or I knew how to drive an automatic! Wayne in the business team worked very hard to organise financing despite our circumstances being a little bit unusual. Loving my Kia Sportage but will definitely go back when it needs changing.”

Helpful Report

(York) - Posted 5 years ago

“Attentive informative sale assistant not pushy good quality cars on the lot”

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(York) - Posted 5 years ago

“I was disappointed with the service provided by SG Petch at both the Middlesbrough and Darlington sites. We were recommended by a friend however we did not receive a very good service. We did purchase a vehicle however, this was because we had finally made a decision on what we wanted. This was not due to the staff service.”

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(Audi) - Posted 5 years ago

“I recently bought a Kia Stonic. I was very impressed with the customer service that I received and the ongoing help. It was nice to know that if my salesman said he would phone with information, then he did, such a nice change nowadays! Overall I was delighted with my experience of buying a car through S G Petch and would have no hesitation in recommending them.”

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(York) - Posted 5 years ago

“We are very happy with our new Fiat 500 Twinair. Jonny was marvelous. Very helpful and attentive.”

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(York) - Posted 5 years ago

“I was Greeted by Matthew as I entered the showroom, and straight away was able to show me the latest model I was after. I was also shown the extra packages for keeping my car’s new paint protected and Gap insurance. In all making the transition to my new car very pleasant”

Helpful Report

(South Bank) - Posted 5 years ago

SG Petch is rated 4.7 based on 5,212 reviews