SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,237 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,237 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 5th February 2025

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff are friendly, informative, helpful, and very welcoming. Gareth always explains things very clearly and is great at his job. Will always use SG Petch and recommend friends and family.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much Carol for the 5 star rating! We really appreciate your loyalty to SG Petch, and we're glad to know that you would use us and recommend us to your family and friends. Our staff always strive to be friendly, informative, helpful, and welcoming. Thank you again for being a loyal customer and for choosing SG Petch again and again.

Posted 1 year ago

“Alan was very helpful , knowledgeable ,and kept me up to date at all times . The purchase of my car was pleasant , smooth and a good experience .”

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(Durham) - Posted 1 year ago

Thank you for your 5-star rating of SG Petch, Sheila! We are thrilled to hear that you enjoyed your experience purchasing your car and that Alan was so helpful and knowledgeable. We hope to see you again soon.

Posted 1 year ago

“Great service from a great team who will fall over backwards to make things right for you. Daniel was super with the new car change over, and explaining the technical details of my car and even called me some days after getting the car asking how things were going..I fully recommend SG Petch for Great service.”

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(Darlington) - Posted 1 year ago

Thank you Alan for your wonderful 5 star rating of SG Petch. We are delighted to hear that you had such a great experience dealing with Daniel and that the new car change over went smoothly. We really appreciate your loyalty and your kind words. We're always committed to providing great service and making things right for you. Thank you again!

Posted 1 year ago

“Amazing service from start to finish. Abby was fantastic and answered all my questions and made the whole process so simple. I love my new car. Would highly recommend to everyone.”

SG Petch 5 star review on 20th March 2023

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(Middlesbrough) - Posted 1 year ago

Thank you Kirsty for your 5 star rating and feedback! We are so glad that you had an amazing experience with SG Petch. We are delighted to hear that Abby was so helpful and that you love your new car!

Posted 1 year ago

“Really appreciate the effort and service Craig puts in every time we are there. Craig and the team went well above and beyond, our 2 year old daughter loved exploring while we chose our car and everyone got involved to keep her entertained. The cakes went down a treat too. We have had our last two cars from here and out next will be from Craig too no doubt.”

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(South Bank) - Posted 1 year ago

Thank you so much for your kind words Stephanie! We really appreciate that you have been a repeating customer and that Craig and the team went above and beyond for you. We hope to see you again soon.

Posted 1 year ago

“Great service, Andy the salesman is very helpful, would recommend this garage and salesman”

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(South Bank) - Posted 1 year ago

Hi Richard, Thank you so much for your 5-star rating of SG Petch and for taking the time to share your excellent feedback about Great service and Andy the salesman. It's great to hear that you would recommend this garage and salesman. We hope to see you again soon.

Posted 1 year ago

“First time in sg petch Sunderland and they couldn't do enough to make us happy the whole team especially Chris's Dickson and Neil the manger went above and beyond. We are well happy with our purchase of our new Kia stonic Quantum. Our family my daughter my son my grandchild and now my nephew all own Kia cars.”

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(Sunderland) - Posted 1 year ago

Thank you so much for your wonderful 5 star rating, Raymond! It was our pleasure to have you visit us for the first time in Sunderland and to help you purchase a new Kia Stonic Quantum. We appreciate your kind words about our team, especially Chris Dickson and Neil the Manager, who went above and beyond to make your visit a positive one. Thank you for putting your trust in us!

Posted 1 year ago

“This is my fourth new Kia Rio and have never been anywhere else but back to SG Petch to renew. The service, guidance and help through the process has always been first class and this year with Wayne there it was another faultless purchase.”

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(York) - Posted 1 year ago

Thank you so much for your generous 5 star rating of SG Petch, William! We really appreciate your loyalty and are so glad that you have had such positive experiences with us over the years. We value your dedication and look forward to helping you again soon.

Posted 1 year ago

“Great service with a very knowledgeable sales team, good communication throughout, and good support when requesting additional accessories.”

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(Durham) - Posted 1 year ago

Thank you so much for your amazing 5-star rating! We are so glad that you had a great experience with our knowledgeable sales team. We are thrilled to have been provided with such a positive review. Thank you for being a valued customer.

Posted 1 year ago

“Efficient service from Anthony. Very pleased with my new Mazda.”

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(Darlington) - Posted 1 year ago

Thank you so much for your 5 star rating, Anita! We're so glad to hear that you had an efficient service experience with Anthony and that you are pleased with your new Mazda.

Posted 1 year ago

“Wayne was excellent he was very helpful and thorough. There was no pressure to buy. From order to delivery we were kept informed of the expected delivery date. Very pleased with the service we received.”

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(York) - Posted 1 year ago

Thank you very much for your 5 star rating and kind words, Jean! We're thrilled that Wayne was such an excellent help to you, and that you didn't experience any pressure to purchase.

Posted 1 year ago

“Tony was attentive and kept us informed of any changes.. collection of the car went very smooth.. we are return customers.. and this will continue. Many thanks”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you for your 5 star rating, Lynda. We really appreciate your kind words about Tony, and we're so happy to hear that collection of your car went smoothly. We're especially delighted to know that you are a returning customer; it means a lot to us. Many thanks!

Posted 1 year ago

“Excellent service good customer care motability salesman very good really helpful 👍”

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(Middlesbrough) - Posted 1 year ago

Hi Frank, Thank you for leaving us a review, we are pleased you received an excellent service. We hope you have a great day.

Posted 1 year ago

“Daniel was very helpful. Had issues with insurance which was going on for 5 weeks. They kept on saying my car is good to get ordered we've time I called. Daniel kept on resubmitting for the car and chasing it up. Eventually when the car was ordered it also arrived sooner than expected”

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(South Bank) - Posted 1 year ago

Hi Connor, Thank you for sharing your experience, we really appreciate it. We are pleased you found Daniel helpful. We hope you enjoy your new car.

Posted 1 year ago

“Good experience and found Craig Brown very helpful from placing my order until the delivery of my car.”

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(South Bank) - Posted 1 year ago

Hi, Thank you for leaving us a review, we really appreciate it. We hope you have a great day.

Posted 1 year ago

“Salesman Tony is a credit to the company also all the other employees are great.”

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(Middlesbrough) - Posted 1 year ago

Hi Graham, Thank you for your kind words and taking the time to leave us a review, it is most appreciated.

Posted 1 year ago

“Very professional and helpful from start to finish thank you”

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(Middlesbrough) - Posted 1 year ago

Hi Jonathan, Thanks for taking the time to leave us a review, it is most appreciated. We hope you have a great day.

Posted 1 year ago

“The most comfortable high value purchase we have ever made. No doubts no fears no regrets.Great product but also great salesman Rob.”

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(Durham) - Posted 1 year ago

Hi Christos, Thank you for your kind words and sharing your experience, we really appreciate it. We hope you enjoy your new car.

Posted 1 year ago

“I have bought my last 5 cars from them the service and sales staff are excellent”

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(Durham) - Posted 1 year ago

Hi Jeanette, Thank you for your continued custom over the years, we really appreciate it.

Posted 1 year ago

“Rob Costello the gentleman who sold me my new Mazda was really very helpful and kind, as was Derek the sales Manager. Would definitely recomend them both to friends and family. Feel, if I have a problem, hope I don't, i would ask for the help. First class treatment given by all at SG Petch. Thank you to you all.”

Helpful Report

(Durham) - Posted 1 year ago

Hi Rose, Thank you for sharing your first class experience, we really appreciate it. We hope you have a good day.

Posted 1 year ago

SG Petch is rated 4.7 based on 5,237 reviews