SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,211 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,211 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bought my 1st car through ray at Durham branch he was so helpful and has a great level of customer service. I will use him again for my next car what a credit to your company”

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(Durham) - Posted 5 years ago

“I had a negative experience with this garage... the car that I decided to buy had a vibration on the brakes which was acknowledged by the Salesman on at the first test drive. I advised that I would buy the car when this issue was resolved. I was advised that work had been carried out and at a 2nd test drive it was very clear that the issue had not been resolved! at this time I was also advised that they were not prepared to do anything more to rectify the problem!!. My partner suggested that it could be that the brake discs and pads needed to be changed ...after much angst this work was carried out and did resolve the issue. However what should have been a pleasurable experience for me proved to be exactly the opposite. I therefore feel that I could not recommend this garage.”

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(Audi) - Posted 5 years ago

“Happy with the service given by Reg Thompson.lovely helpful and informative”

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(York) - Posted 5 years ago

“Happy with the customer service of S G Petch.”

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(Darlington) - Posted 5 years ago

“Excellent customer service”

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(Middlesbrough) - Posted 5 years ago

“Second vehicle in a year. chosen Mickey Shaw was helpful and professional. As were others I dealt with. Much like last time. There was an issue with delivery of my chosen model - not directly the dealership's fault. Certainly not mine although I ended up paying for it. I had PURPOSELY chosen a Motability vehicle with no upfront payment. The vehicle in question was the Seat Leon xcellence Lux 2.0Tdi DSG. I placed the order in September I believe - it was due the beginning of December. Last I heard it was due march. So I chose a cheaper vehicle with less standard equipment, which should have had an upfront payment of 250 pounds. I suggested that as this was a lesser vehicle (fr) AND not my initial choice AND no fault of mine, the price should remain as initially agreed. But no. The best that could be done was 50% reduction. I feel this was a silly decision . All the good work put in by the majority of staff is pushed aside by this incident i just cant get out of my head. And it will certainly have a bearing on where I order my next vehicle from.”

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(Durham) - Posted 5 years ago

“Excellent service from Dan, did a lot to make sure I got what I wanted at the right price!”

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(York) - Posted 5 years ago

“Efficient, thoughtful service. I would definitely use them again”

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(Durham) - Posted 5 years ago

“Great service and customer care from Matthew Hawkins at the Mazda branch in Middlesbrough”

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(South Bank) - Posted 5 years ago

“We were pleased with the professional, courtious and amicable manner with which we purchased our new car and the financial transaction too.”

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(South Bank) - Posted 5 years ago

“Fantastic customer service from all involved with the purchase of my new car.”

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(Durham) - Posted 5 years ago

“Quick, easy transaction. No pressure!”

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(Durham) - Posted 5 years ago

“Such a lovely service. Staff are so nice and friendly. We did try other dealerships in the past and it didn't feel right! . We bought a car then we came back to buy another one .. that proves how good the service is! .. thank you guys :)”

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(Middlesbrough) - Posted 5 years ago

“Just bought a new Mazda CX-3 and couldn’t have had a better buying experience. Staff were great and the car is awesome! 5/5”

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(Darlington) - Posted 5 years ago

“Love my Hyundai I20 Automatic bought in September, It had a scratch on the right Passengers side door, Christian the sales man assured us this would be done ,after many calls and visits to our house & Garage, trying to put this right, the scratch is still visible, we are now in December , word of warning Don't take your car of the forecourt until all the checks have been made and any jobs fixed,”

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Posted 5 years ago

“Very professional and no pressure”

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(Middlesbrough) - Posted 5 years ago

“Excellent service give Mathew a ten.”

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(South Bank) - Posted 5 years ago

“Kevin who sold me my car was excellent, went above and beyond to ensure I was happy with my car!”

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(Darlington) - Posted 5 years ago

“Excellent service and warm friendly people I would highly recommend”

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(Durham) - Posted 5 years ago

“Very helpful member of staff, Peter took time to run through all the cars gadgets, and the after service was excellent too, A very nice car thanks at a really competitive price!!”

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(York) - Posted 5 years ago

SG Petch is rated 4.7 based on 5,211 reviews