SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,212 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,212 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought my new i10 atbsgpetch 2 weeks ago .the staff were brilliant and very helpful”

Helpful Report

(Darlington) - Posted 5 years ago

“Highly professional and helpful experience. Josh was very knowledgeable and nothing was too much trouble. No pressure to buy and very reassuring when I explained my health conditions. Overall a great experience and I have already recommended SG Petch to friends and family.”

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(Middlesbrough) - Posted 5 years ago

“Great friendly service. Would highly recommended”

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(Darlington) - Posted 5 years ago

“Excellent customer service. Initial enquiry made Sunday, driving new vehicle 3 days later. No pressure to purchase any product I didn't want during the purchase process.”

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(York) - Posted 5 years ago

“I have bought cars twice from Petch at Middlesbrough. Both times the service has been excellent and the trade in price very good. I have also had a service and MOT done by them and was pleased with the free loan car each time. I recommend this dealership without hesitation.”

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(Middlesbrough) - Posted 5 years ago

“Excellent personalised service.”

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(Middlesbrough) - Posted 5 years ago

“Very friendly, personable service. All expectations from a car dealership met. Michael was nothing short of brilliant with managing the purchase of my car.”

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(Durham) - Posted 5 years ago

“No hassle amazing service from start to finish Alan Copeland was very helpful”

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(Durham) - Posted 5 years ago

“It was a good and helpful place to get a car and the people where very polite.”

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(York) - Posted 5 years ago

“Just popped in to have a look at cars really as we were looking to buy in next couple of months. Spoke to Gary Winteringham (Sales Executive) who was brilliant. Found a 2 year old Kia Venga, as we were looking for a second car to do school/work run and shopping etc. Test drove it and totally suited our needs. Gary answered all our questions, was patient and not pushy. Deal done! Gary was so good, 2 weeks after purchasing my car, we have just returned, traded our other car and bought another Kia (through Gary)!”

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(York) - Posted 5 years ago

“I bought a used Kia Venga. Could not have been more helpful. Kevin Jackson the salesman could not have made it a more pleasant experience.”

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(York) - Posted 5 years ago

“Just like to say thank you to Thomas, he was very helpful and professional, he took the time to show us the vehicle we wanted and we were happy to purchase at competitive price.”

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(York) - Posted 5 years ago

“I am a motability customer and the service was fantastic. Matthew guided us through every step and helped locate the perfect vehicle for us. He made it easy and stress free. Very pleased”

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(Durham) - Posted 5 years ago

“The customer service was excellent . Ryan Robertson provided us with all the information and options available to us . Explained everything in great detail and at no time put any sales pressure on us to make a quick decision”

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(Darlington) - Posted 5 years ago

“Brilliant service as always when we changed our car”

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(York) - Posted 5 years ago

“I recently purchased a used Mazda MX5 from S G Petch, Darlington. The service provided by Ryan Robert5son was excellent. He took me through the part-exchange, transfer of personalised registration and associated documentation processes and it was an easy and pleasant experience.”

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Posted 5 years ago

“Hurrendous garage , told lie after lie and sold us faulty cars , they are keen to sell you cars but the after sales is hurrendous . Driving around in a car that should of failed mot ( and have video proof ) this has been going on since September last year and purchased 2 cars that have been returned to garage . Please do not use this garage unless you want lots of lies and distress .”

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Posted 5 years ago

“Worst garage we have ever dealt with , purchased two cars within 7 months and both were faulty. One shouldn’t have even passed mot and we were driving it illegally. Lost 4and half grand on these cars . Will never use SG Petch at Darlington again .”

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Posted 5 years ago

“Initial contact and pre sale, we the wife and I were very happy with all aspects of buying a new 69 reg car. The sales person met and bettered all of the criteria We required from finance to vehicle type and specs. A refundable deposit was given by us. However we cancelled the purchase About 7-8 days before the end of February 2019. We requested the refund of the deposit and expected it to be in the bank in about a week. To date 18/03/19 no refund even after numerous calls,emails & on line chat sessions and assurances it would be dealt with, the reality ZILCH and no one to one contact from Petch. The moral of this story they will bend over backwards to get you to buy,cancel and your no longer worthy of any courtesy or of being contacted. Obviously we are not recommending Petch of Durham to family and friends and to those of you who read this review. There was not a virtually impossible choice of “How easy was it to get a refund” so highlighted the Very Hard Our next step looks as though it will have to be us contacting a solicitor for getting our deposit back and seek compensation as well as legal costs.”

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Posted 5 years ago

“Amazing service with Lewis from start to finish, 100% recommend him at SG Petch (Durham branch).”

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(Durham) - Posted 5 years ago

SG Petch is rated 4.7 based on 5,212 reviews