SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,237 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,237 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 5th February 2025

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service, polite, friendly always bend over backwards to help.”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Hi John, Thank you for taking the time to leave us a review. We are pleased you had a friendly positive experience and we hope to see you again in the future.

Posted 2 years ago

“I've been driving for more that 50 years and the experience of buying a car has got progressively better over time. On this occasion your salesperson, James Chadwick, made it simpler and clearer than ever. He made the process feel easy and the documentation received was full and transparent. I don't buy cars very often as I find that looking after them can make them last a bit longer but I shall remember the name S G Petch! Thanks again to James.”

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Posted 2 years ago

Thank you for leaving us a review. It is nice to hear you were pleased with the service you received from James. We will pass on you comments and we hope to see you again in the future.

Posted 2 years ago

“I found the salesman Nick very polite and most helpful and made sure I was familiar with the new car before I left .”

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(York) - Posted 2 years ago

Hi Joshua, Thanks for taking the time to leave us a review its most appreciated. We hope to see you again in the future.

Posted 2 years ago

“Excellent salesman. Treat with respect. This is my fifth Mazda so they must be doing something right”

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(Durham) - Posted 2 years ago

Hi Colin, Its great to hear that this is your fifth Mazda and you were happy with the service you received. Thanks for taking the time to leave us a review its most appreciated and we hope to see you again in the future.

Posted 2 years ago

“Just received my new Mazda CX5. This is the 2nd time we've dealt with S G Petch, once again the customer service was brilliant, very pleasant and helpful staff, nothing was a bother, thanks especially to Joe who was always available to answer any queries. There was even a delay in between my old car going and the new one arriving, so they very kindly lent me a car so I wouldn't be left without one. First class service all round, would thoroughly recommend! One very happy customer. Thank you S G Petch !”

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Posted 2 years ago

Thank you for your continued custom Lynn, it's much appreciated. We really appreciate you being so patient while waiting for your new car and are glad we were able to provide you with a car in the interim period.

Posted 2 years ago

“Previously bought a brand new Sportage 9 years ago when I received excellent sales support, over the years things did go wrong with the car from transmission to alloy wheels, but was always supported by consistent warranty. Decided to upgrade to a Sorento recently, and was lucky enough to deal with Ricky in sales through the whole purchasing process and have to say his salesmanship was second to none, honest, helpful and supportive. He is definitely an asset to SG Petch that they cannot afford to lose! I look forward to the same service support in the coming years. Thanks a lot Ricky!”

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Posted 2 years ago

Hi Graham, Thank you for taking the time to leave us a review its most appreciated and thank you for your continued custom over the years. We hope you enjoy your new Kia Sorento.

Posted 2 years ago

“Great service and attitude with customers. Matthew was so helpful”

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(Durham) - Posted 2 years ago

Thanks for leaving us a review Beverley. Its great to hear you enjoyed the service you received.

Posted 2 years ago

“A friendly, pressure free visit to Sunderland branch led me to purchase a car. A speedy and efficient process.”

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(Sunderland) - Posted 2 years ago

Hi, Thank you for leaving us a review, its great to hear you had a speedy and efficient service.

Posted 2 years ago

“Very smooth and easy purchase. Good salesman, good trade-in offer and quick delivery. All round, very pleased.”

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Posted 2 years ago

Thanks for taking the time to leave us a review, we appreciate it.

Posted 2 years ago

“A very comfortable, easy purchase with no hassle and complete satisfaction.”

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(Durham) - Posted 2 years ago

Hi Victor, Thanks for leaving us a review. It is great to hear you had a no hassle easy purchase. We hope you enjoy your new car.

Posted 2 years ago

“Excellent service”

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(York) - Posted 2 years ago

Thank you Lorianne for your five star review, we hope you enjoy you new car.

Posted 2 years ago

“Fantastic service from SG Petch, my advisor Jeff Chandler handled everything for me and made it so easy to get my car”

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(Sunderland) - Posted 2 years ago

Hi Susan, It is great to hear you had a fantastic service and Jeff made you buying process easy. Thank you for leaving us a review we do appreciate it!

Posted 2 years ago

“Our experience of selling and buying a car was straightforward, jargon free, no hard sell tactics and honest.”

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(Richmond) - Posted 2 years ago

Hi Brian, We do try and make the buying process easy and straightforward. Thank you for your kind words and we hope you enjoy your new car.

Posted 2 years ago

“Met Chris on the Sunday he valued the car, and his valuation was spot on no need to haggle, chose the car it was luckily one they had in picked it up the following Saturday, fantastic service all the way, I have bought my last 2 cars from SG Petch same great service both times”

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(Darlington) - Posted 2 years ago

Hi David, Glad to hear you had a fantastic experience with our Darlington branch. Thank you for your continued custom and leaving us a view we do appreciate it. Hope to see you again soon.

Posted 2 years ago

“I have dealt with SG Petch for quite a few years and found their service and friendliness exeptional. Hope to be able to contine.”

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(Middlesbrough) - Posted 2 years ago

Hi, Thank you for your kind words, continued custom and taking the time to leave us a review its most appreciated. Hope you have a great day!

Posted 2 years ago

“When things go wrong, what you need is a company that can provide great service - that was our experience of SG Petch, a company that provides great service.”

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(York) - Posted 2 years ago

Hi David, We are so pleased you were happy with the service you received from our York branch. Thank you for taking the time to leave us a review, we do appreciate it. Hope you have a great day.

Posted 2 years ago

“Excellent service from all the staff at SG Petch plus Kia Cars as a whole are one of the most reliable of cars on the road”

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(York) - Posted 2 years ago

Hi Myron, We are glad to hear your happy with the service you recieved from us and your Kia cars. Thank you for taking the time to leave us a review we really appreciate it.

Posted 2 years ago

“This is the fourth vehicle I've purchased from SG Petch. If they weren't excellent at all they do, I wouldn't be going back. 5 stars all the way.”

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(Richmond) - Posted 2 years ago

Hi Angela, Thank you so much for your lovely review and your continued custom its most appreciated. 😊

Posted 2 years ago

“Waited 3 weeks for my car to be ready for pickup due to a part shortage, told it had been serviced to find it has a warning light on the dash ? still waiting for the service history to be forwarded to me, I was told it had a full service history , we will see?”

Helpful Report

(Darlington) - Posted 2 years ago

Hi Alan, Sorry to hear about the delay and we are disappointed to hear about the warning light. We will forward your comments onto the branch and get the service history chased up. If you would like to discuss the matter further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 2 years ago

“Buying a car from SG Petch is a nice experience and is like joining an extended family. There service is exceptional and everyone is so friendly. I thoroughly recommend anyone considering buying a new car to pay them a visit.”

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(Middlesbrough) - Posted 2 years ago

Hi Neil, Thank you for taking the time to leave us a review we do appreciate it. It is lovely to hear your experience with us was good and you felt like you were joining an extended family. Its great that you would recommend us and we hope to see you again.

Posted 2 years ago

SG Petch is rated 4.7 based on 5,237 reviews