SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,209 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great, reliable service, especially from Aimee. Our Renault booked in at convenient time, courtesy car provided and kept up to date with all developments. Own car returned nice and clean thanks to Adam.”

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Posted 3 years ago

Hi Nicola, Thank you for taking the time to leave us a review its much appreciated 😊.

Posted 3 years ago

“Hassle free purchase from SG Petch Middlesbrough, Gareth made my purchase as seamless as possible under the circumstances, followed up with a call to see how I was doing with my new car (nice touch 👌). Happy customer !!”

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Posted 3 years ago

Hi Andrew, We are glad to hear you were happy with the service you received. Thanks for taking the time to leave us a review and we hope you enjoy your new car.

Posted 3 years ago

“Just bought a Hyundai I 30 from SG Petch Middlesbrough. What a refreshing change to find a salesman that was so honest and no nonsense approach. Told us we would get more for our car at Motorpoint and boy we did 1 k more than best offer. Which set us up with the cash to get the higher spec Hyundai i30. No hard sales pitch, asked us about extras as part of his job but in a unique and unpressurising way. We went for diamond brite and boot tray , and a big bag of cleaning goodies too, all for £299. We had been around other garages , shame on us because once we stepped into SG Petch Hyundai it just felt right. Not just Daniel, is co worker a blonde lady, said give them road tax 1 yr , make sure you look after him, kinda felt some loyalty for my years using SG Petch and respect for me been a NHS Paramedic. To feel this respect from them made it feel like a family bond like experience. Keep doing what you do Daniel Timney I hope your boss praises you and who knows few yrs a promotion too!! Keep smiling God bless Vincent Potter One very happy new car owner♥️”

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Posted 3 years ago

Hi Vincent, Thank you for leaving us a review and your very kind words. We hope you continue to enjoy your new car and we will pass your review onto the branch. 😊

Posted 3 years ago

“Great customer service, everything explained well a total stress free experience thank you Andy 😊”

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(Durham) - Posted 3 years ago

Hi Joanne, thank you for taking the time to leave a review of you car buying experience with us. Glad everything was explained to you and it was stress free. Enjoy your new car and see you again for servicing :)

Posted 3 years ago

“Had an excellent experience picking and ordering my new car from the Middlesbrough branch. Went out of there way to help me get what I needed.”

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(Middlesbrough) - Posted 3 years ago

Hi Michelle, thank you for taking the time to write a review. Glad you enjoyed the experience with us and thank you for your custom.

Posted 3 years ago

“Salesperson very helpful. Car handed over when requested with the minimum of fuss.”

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(Durham) - Posted 3 years ago

Thank you for leaving us a review and we hope you enjoy your new car.

Posted 3 years ago

“Good service from Petch but long wait for vehicle. SGP staff were very helpful but hands tied due to manufacturing delays.”

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(Durham) - Posted 3 years ago

Hi Alan, Thank you for leaving a review, we hope you enjoy your new car.

Posted 3 years ago

“Just before Xmas I contacted your service dept to have a damaged wheel replaced on my 208. Parts were contacted and a replacement wheel ordered for fitting on Dec 17th. I was told to have the vehicle there for 0900. 4 hours later I am told that the wheel cannot be fitted because some panel on the old wheel were damaged and couldn't be used on the new. I was told to leave it until the new year when the necessary parts would be available. In January I arranged another appointment and followed through with a further call to ensure that everything was ok. Today (11/01) I spent 3 hours waiting for the job to be done only to be told that the replacement wheel did not match the old and that a new wheel will have to be ordered. Why was this not spotted on the initiaI abortive visit in December? I have been given assurances that this time you'll get it right though I have to say my confidence in the competence of your organisation has almost hit rock bottom. If you cannot manage a simple wheel replacement how will you manage to do a more complicated service? Seven hours of my time has been wasted through the inept handling of this job.”

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Posted 3 years ago

We are sorry to hear you weren't happy with the service you received, we can only apologise. Your comments have been passed on to the branch. If you would like to discuss the matter further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“good reputable firm”

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(Durham) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“Excellent Service….Visited several different dealers to my disbelief they were unable to sell me a vehicle or just wasn’t interested! I saw a Jeep Rubicon in the exact spec I wanted advertised on Autotrader. I sent an initial enquiry of which I received a prompt reply from there sales executive “ Ricky Doughty”. As I hadn’t driven a Rubicon and being a vastly different vehicle to what I was use to I needed to arrange a test drive. Not a problem. They had a test Rubicon….Great news. Being a really busy guy I turned up unannounced and they couldn’t be more accommodating, they brought the Demo Jeep round and me and the kids enjoyed the vehicle at our leisure with no pressure. LOVED THE RUBICON! I returned to the dealership after about 1/2 an hour to find my wife enjoying a coffee. Ricky promptly asked “What do you think?”… I’ll have it! Ricky couldn’t of been more accommodating to my needs or hectic schedule. The deal was done and vehicle ready within days! Really pleased and really enjoying the Jeep….Ricky is a great asset to the business and will definitely do business with SG Petch & Ricky again….”

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(York) - Posted 3 years ago

Hi Harry, This is great to hear, we are glad you were happy with the service you received. Thanks for leaving us a review and we hope you enjoy your new Jeep.

Posted 3 years ago

“Very friendly”

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(Richmond) - Posted 3 years ago

That is great to hear Penelope. Thanks for leaving a review.

Posted 3 years ago

“Roger was very helpfully and the purchase of the car went very smoothly. If when I identified an issue after living up the car the service desk sorted out the repair within days.”

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(Durham) - Posted 3 years ago

Thanks for leaving us a review Andrew it is much appreciated.

Posted 3 years ago

“Very good customer service from Ryan at Darlington Mazda, everything went smoothly with the purchase of our new car from start to finish.”

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(Darlington) - Posted 3 years ago

Hi Susan, Thank you for taking the time to leave a review your comments will be passed onto the branch.

Posted 3 years ago

“Good experience at SG Petch. Indie was very helpful at finding a car that was suitable for our needs and within budget. Purchase was very quick and efficient.”

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(Middlesbrough) - Posted 3 years ago

Hi Robyn, That is great to hear. Thanks for leaving a review.

Posted 3 years ago

“Emma was incredibly accommodating and made the entire process quick, easy and the least stressful transaction I’ve ever experienced. Very happy with our new car, Emma worked perfectly within our budget.”

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(Durham) - Posted 3 years ago

Hi Robert, That is great to hear. Thanks for taking the time to leave a review.

Posted 3 years ago

“EXCELLENT SERVICE FROM SG PETCH.”

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(Darlington) - Posted 3 years ago

Thank you for leaving a review. 🙂

Posted 3 years ago

“Matthew Newell was always very helpful, informative and pleasant - couldn't ask for more.”

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(Durham) - Posted 3 years ago

Hi Katherine, Thanks for leaving a review, your comments will be passed onto the branch.

Posted 3 years ago

“Professional, friendly and trustworthy dealership. Wouldn't buy from anywhere or anyone else.”

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(Middlesbrough) - Posted 3 years ago

Hi Sarah, Thanks for your kind words and continued custom, it is much appreciated

Posted 3 years ago

“Great service, really good salespeople, who make the process easy. Would recommend.”

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(Middlesbrough) - Posted 3 years ago

Hi James, Thanks for taking the time to leave us a review.

Posted 3 years ago

“Yet again Outstanding service from you. Thank you.”

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Posted 3 years ago

That is brilliant Tony. Thank you for taking the time to write us a review.

Posted 3 years ago

SG Petch is rated 4.7 based on 5,209 reviews