SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,211 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,211 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went out of their way to find a car for us at price we could afford as one we wanted had been sold 10 minutes earlier.”

Helpful Report

(Middlesbrough) - Posted 4 years ago

Thanks for your review Donald.

Posted 4 years ago

“The service was excellent. Thomas, the salesman, was very friendly and helpful, giving us Information and advice (and a test drive) before ordering. We are really pleased with our Kia Niro EV.”

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(York) - Posted 4 years ago

Thanks for leaving us a review Rosemary and we are glad your enjoying your new car.

Posted 4 years ago

“Roger Crozier dealt with me when I bought the car. Excellent customer service and would recommend to anyone”

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(Durham) - Posted 4 years ago

Thanks for leaving us a review Ethan.

Posted 4 years ago

“Everything explained in simple terms....no sales pressure.”

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(Durham) - Posted 4 years ago

Hi John, Thanks for leaving us a review.

Posted 4 years ago

“CAUTION I would not recommend! I bought a brand new KIA Sportage NX20 UUV, even though it was delivered to the dealership on a low loader they could not explain the 80 miles on the clock. I had to return and rejected the car after technical and gear problems with it. This process took me over 5 months to sort out including getting the Financial Ombudsman involved and the Citizens Advice involved and exercising my rights under the Consumer Act 2015. Poor after sales experience(when i reported the fault a response was 'it was ok when it left the showroom', a courtesy car which was overdue a service which they said was fine, it will get done when you bring it back. Numerous phone calls which they said would be returned were not, even when I contacted them via webchat and was told I would receive a return call it never materialised . Then when I informed them about all this, the response was S G Petch have acted in a professional matter.”

Helpful Report

Posted 4 years ago

Phil, We are very disappointed to hear that you were not satisfied with level of service you recieved. We can only apologies. If you want to discuss matters further please contact Craig Saunders the branch manager on 01325 488886.

Posted 4 years ago

“very good customer service at Darlington branch, great team and very efficient with solving any problems you have.”

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Posted 4 years ago

Thanks for leaving us a review Sebastian.

Posted 4 years ago

“Very trustworthy, fair and reliable with excellent customer service.”

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(Middlesbrough) - Posted 4 years ago

Thanks for leaving us a review Susan.

Posted 4 years ago

“Quite a laidback experience. Very efficient though. Excellent salesperson.”

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(York) - Posted 4 years ago

Great to hear Pamela. Thanks for leaving us a review.

Posted 4 years ago

“Adam was excellent even with all the covid restrictions.”

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(Durham) - Posted 4 years ago

Thanks for leaving us a review Karen and we hope you enjoy your new car.

Posted 4 years ago

“Bought my new Giulia from Iain and Wayne, excellent service and all done by long distance! Very pleased!”

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(York) - Posted 4 years ago

Thats great to hear Robert. Thank you for leaving us a review.

Posted 4 years ago

“Initially very good , agreed a deal and went from there. Considering this was a very expensive purchase for ourselves and also the first time we have paid this much for a car (£22,500) we maybe expected a bit better after sales service, I don’t know how it works? Still waiting after nearly 4 weeks for a price on a service package and even mudflats . Not even a courtesy call to ask how it was going . Luckily for us we love the car so review based on after sales service or lack of :(”

Helpful Report

(York) - Posted 4 years ago

Claire, We are very disappointed to hear that you were not satisfied with level of service you recieved. We can only apologies. You comments have been passed to the branch and will be in touch.

Posted 4 years ago

“Sales person was very polite, he managed the sale taking care to adhere to the COVID situation. My car was ready on time and I am very pleased with it. (Kona electric). I have used S.G.Petch for a number of years and I find them to be fair, honest and reliable and will continue to use them to purchase my next new car.”

Helpful Report

(Middlesbrough) - Posted 4 years ago

Hi David, Thanks for leaving us a review and your continued custom. We hope you enjoy your new car.

Posted 4 years ago

“brilliant service very friendly would buy again!!!!!!!”

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(Darlington) - Posted 4 years ago

Thats great to hear George. Thanks for leaving us a review.

Posted 4 years ago

“Friendly, knowable and able to guide us through the sale process with ease”

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(Darlington) - Posted 4 years ago

Great to hear Dorothy, Thanks for leaving us a review.

Posted 4 years ago

“Good and friendly service”

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(Darlington) - Posted 4 years ago

Thanks for your review Lauri and we hope you enjoy your new car.

Posted 4 years ago

“Excellent service”

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(South Bank) - Posted 4 years ago

Thanks for the review Lindsey.

Posted 4 years ago

“I was really pleased with the way that we were dealt with by Emma. She is lady who I will happily work with in future sales. I was treat as a person and the discussion was good from first meeting none of the sales patter/waffle that I have Experienced at other dealerships.”

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(Durham) - Posted 4 years ago

Thanks for leaving us a review John and we hope you enjoy your new car.

Posted 4 years ago

“Excellent service, good advice and no hard selling. This is my 3rd new car I have purchased from S.G Petch and I have always been highly satisfied with them. I also have all my services carried out by them to a high standard. Highly recommended.”

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(Richmond) - Posted 4 years ago

Hi Miles, Thanks for your review and your continued custom.

Posted 4 years ago

“Service was great and the gentleman was very helpful. Didn’t give 5 stars as passenger side wing mirror creaks when it goes in and out, and we were supposed to be contacted about this and never were. Otherwise, highly recommend.”

Helpful Report

(Richmond) - Posted 4 years ago

Thanks for leaving us a review. Sorry to hear about the wing mirror we have passed a message to the branch and somebody should be in touch.

Posted 4 years ago

“Great service great staff especially Steve pullen sale's man couldn't do enough”

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(Middlesbrough) - Posted 4 years ago

Thanks for leaving us a review Stuart.

Posted 4 years ago

SG Petch is rated 4.7 based on 5,211 reviews