SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,211 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,211 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Glyn was so lovely and friendly. He gave me several different options of what I could do. He made things stress free for me I would definitely recommend SG Petch”

Helpful Report

(Darlington) - Posted 4 years ago

Thanks for leaving us a review Lois.

Posted 4 years ago

“Very good service”

Helpful Report

(Darlington) - Posted 4 years ago

Thanks for your review.

Posted 4 years ago

“Short and simple disgusting service, car handed over In a terrible state 2019 plate. returned to garage to have bodywork and alloy repaird ,returned to pick it up after 9 days at agreed time .-still not ready ,sat over an hour ,taken out to see car ,wheels not cleaned and orange stickers still on ,was assured by several senior management team members from different branches that the car would be perfect......Not the case . Lumps of dry polish all over the car . Not the stunning example on a one owner car as advert described it. Only person I can thank and trusted was Shannon (Durham branch) . ANDREW ,IAN ,AND ONE OF THE OWNERS HIMSELF , promised to sort it all out ,failed to deliver ,£12 Thousand pounds paid and given this kind of service. Big disappoint.”

Helpful Report

(York) - Posted 4 years ago

Mr Henny I am disappointed to hear that you are still not satisfied with the condition of your vehicle. We worked through all the issues on you list and really tried to resolve all issues with minimal inconvenience to yourself. I am sorry you still feel annoyed with the level of service you received from your purchase at York. I can only apologies for the wait and excess polish on your car from the complimentary Supagard application. If you want to discuss matters further please give me a call on 01904 466600. Kind regards Iain Ward

Posted 4 years ago

“We decided to change our car just as lockdown was approaching; the deal was completed and car ordered. Roger was very knowledgeable and allowed us as much time as we needed to make our decision. Due to lockdown we had to wait a little longer for our new car, however this was totally understandable. Having now got the car we know the decision was the right one. Our thanks go to Roger and his colleagues .”

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(Durham) - Posted 4 years ago

Thanks for leaving us a review.

Posted 4 years ago

“Reg was very helpful throughout the proceedure.”

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(York) - Posted 4 years ago

Thanks for leaving us a review Kenneth.

Posted 4 years ago

“Will not buy from them again. Bought a BMW X3 which had been overfilled on the oil, valeting missed leaves under bonnet and biscuits crumbs in rear seat cup holder. Asked for BMW electrics on towbar tried to get away with putting on universal electrics. Quick to call you when after a sale but reluctant to return calls back. Very poor service.”

Helpful Report

(Audi) - Posted 4 years ago

Hi Raymond, I can only apologies for the service you recieved. Your comments have been passed to the branch, if you want to discuss matters further please contact the branch on 01325 488886.

Posted 4 years ago

“Very helpful and friendly yes would deal with them again”

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(Durham) - Posted 4 years ago

Thanks for your kind words Ann and we hope you enjoy your new car.

Posted 4 years ago

“No hassle, no pressure, as always with SG Petch. Thanks Les. See you in three years time.”

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(Richmond) - Posted 4 years ago

Thanks for leaving us a review Angela.

Posted 4 years ago

“Very knowledgeable about the car and really polite on delivery.”

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(Darlington) - Posted 4 years ago

Hi Sheilagh, Thank you for leaving us a review.

Posted 4 years ago

“Would have expected a follow-up call after car was delivered”

Helpful Report

(York) - Posted 4 years ago

Thanks the review Karl, your comments have been passed to the branch manager.

Posted 4 years ago

“From the moment I found the car had been advertised at 10,000 miles less mileage than was on it, through being left sitting for over 40 minutes, waiting for the return of the salesman - who never appeared - to picking up a car that had not been valeted, and not full of petrol as promised, the experience was not good. Luckily I like the car!! I would not recommend SG Petch at Darlington, I can only hope my local Branch in Richmond (who I am told can service a hybrid) offer a better service.”

Helpful Report

(Audi) - Posted 4 years ago

Hi Penelope, I can only apologies for the service you recieved, If you want to discuss matters further please contact the branch on 01325 488886.

Posted 4 years ago

“Sale went through great with Gary at Middlesbrough but after care is very poor. Lock nut key was missing and was sent to Darlington for nothing. Never received a call back and after ringing to speak to Gary I was told he is with a customer and would call me back. No call back and it has cost me £63 to buy a replacement lock nut key which is disgraceful after spending almost £11,000. Don’t think I’ll use S G Petch in future.”

Helpful Report

(Middlesbrough) - Posted 4 years ago

Hi Christopher, I can only apologies for the service you recieved If you want to discuss matters further please contact the branch on 01642 454375.

Posted 4 years ago

“excellent service, sold a car by Ray who was so efficient friendly and professional, even stayed late to help us after being let down by another dealership.Would definitely reccomend them and would use again for our next car purchase”

Helpful Report

(Durham) - Posted 4 years ago

Hi Adam, Thanks for taking the time to leave us a review.

Posted 4 years ago

“Very impressed with the service as usual but the car has an annoying rattle on it so I am having to take it back to the garage to be investigated. I wasn’t expecting to have to do that with a brand new car. Apart from that I am very satisfied.”

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(Middlesbrough) - Posted 4 years ago

Hi Beryl, Thanks for leaving us a review.

Posted 4 years ago

“adam in the Hyundai dealership was very helpful”

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(Durham) - Posted 4 years ago

Thanks for leaving us a review Roy.

Posted 4 years ago

“Very helpful staff. My salesperson, Reg, was extremely helpful and seemed very trustworthy.”

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(York) - Posted 4 years ago

Hi Luke, Thanks for leaving us a review.

Posted 4 years ago

“GREAT SERVICE THANK YOU, FROM REG Thompspn. LOVE THE CAR. He was very Covid aware which we appreciate. MANY THANKS.”

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(York) - Posted 4 years ago

Thanks for leaving us a review Yvonne.

Posted 4 years ago

“Fantastic service, I bought the car for a birthday present for my wife. Reg the chap who sold me the car in my opinion could not of been better, a credit to a very good company Thanks again S G Petch”

SG Petch 5 star review on 13th July 2020

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(York) - Posted 4 years ago

Thanks for leaving us a review and we hope you enjoy you new car.

Posted 4 years ago

“Such an easy buying experience. Dealt with Reg, he is a top bloke”

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(York) - Posted 4 years ago

Thanks for leaving us a review Alan.

Posted 4 years ago

“Very friendly very professional car purchase so easy”

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(South Bank) - Posted 4 years ago

Thanks for leaving us a review Peter.

Posted 4 years ago

SG Petch is rated 4.7 based on 5,211 reviews