SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,187 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,187 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The car arrived when booked and was very satisfied with the driving pleasure. Salesmen were helpful and polite offered plenty of coffee. Follow up could be better. I needed to ask about after sales service.”

Helpful Report

(South Bank) - Posted 1 year ago

Hi Gillian, Thank you for leaving such an amazing review - we are so happy to hear that you had a positive experience with our team here at SG Petch! We take great pride in ensuring our customers are as happy as possible when they leave our store, and it's great to see that your needs were met. If there's anything more we can do to help, please don't hesitate to let us know - we're always available and are more than happy to provide further assistance. Thanks again for the kind words!

Posted 1 year ago

“Great service”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Hi Nabila, Thank you for your 5 star rating and review, we are pleased you received a great service. We hope to see you again in the future.

Posted 1 year ago

“I ordered a 2023 Kia Picanto from Ryan Robertson, and as always, his service couldn't be faulted! He gave me brilliant advice when choosing the car, and answered all queries quickly. Myself and both of my parents have completed all sales through Ryan for the last few years and he's been amazing this time round too. A huge thank you!”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much for your 5-star rating, Amy! We really appreciate your business and are so glad to hear that Ryan Robertson met your needs in providing you with professional advice, and quick responses to your queries. We thank you for your loyalty over the past few years and for selecting SG Petch for your Kia Picanto purchase. We hope to continue to serve you for years to come.

Posted 1 year ago

“As usual very helpful and considered treatment to me as a customer. Highly recommended.”

Helpful Report

(South Bank) - Posted 1 year ago

Hi Colin, Thank you for taking the time to leave us a review, we really appreciate it. Thank you for your continued custom, we hope you enjoy the rest of your day.

Posted 1 year ago

“Poor lack of contact all the way through the process. Advised could finally collect car but was then cancelled 24 hours before collection and paperwork had to be restarted. When waiting for a refund I had to chase and privies bank details 3 times as they were put in the bin. Nobody seems to even care. I would never buy another vehicle from here and would tell everyone to avoid”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you for your feedback Lisa. We sincerely apologize for the poor experiences you had throughout the process. We are sorry for the lack of contact, canceling the collection of the car and making you restart the paperwork, as well as having to chase for a refund three times. We are very sorry that you were neglected and would like to make things right. We value your opinion and take it into consideration. Please let us know how we can improve your experience, and how we can make sure this doesn't happen again. We want to ensure that our customers receive the best service possible.

Posted 1 year ago

“Great service received by Nick Nicholson. He’s approachable and accessible when needed during the purchase of my recent car. This is 4th car with SG Petch and with Nick. Highly recommend this dealership. Thank you for looking after me.”

Helpful Report

(York) - Posted 1 year ago

Thank you so much for the wonderful 5 star rating, Billy! We really appreciate it. It's great to know that you had a positive experience with Nick Nicholson and the SG Petch team. We're thrilled that this is your fourth car purchased with us, and thank you for your kind words. We appreciate your loyalty and your business.

Posted 1 year ago

“Staff were very knowledgable and kept in contact with me throughout whole process of my new car. They gave me all information and made process easy. Ray the salesman was really good and knew his stuff.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much, Sally-Beth for such a fantastic 5 star rating of SG Petch! We really appreciate your loyalty as a repeated customer, and it's great to hear that our staff were so knowledgeable and kept you updated throughout the process of your new car. We're delighted that Ray could provide you with the great service you deserved.

Posted 1 year ago

“Great professional, friendly and informative advice from start to finish. Got exactly the car we were after.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you very much for your 5 star rating! We are delighted that you have had an excellent experience at SG Petch and found us to be professional, friendly and informative. It is great to hear you have got the car you were looking for. Thank you again for your kind words.

Posted 1 year ago

“Despite getting off to poor start, after changing to a different sales person, I am happy to say that my vehicle arrived when due, private plates fitted and a positive outcome overall.”

Helpful Report

(South Bank) - Posted 1 year ago

Thank you for the 4 star rating and for being a repeat customer here at SG Petch! We are pleased that despite initially getting off to a poor start with a different sales person, you were ultimately happy with our service as your vehicle arrived when due with fitted private plates and a positive outcome overall. We really appreciate your business!

Posted 1 year ago

“The service given by this dealership was over and beyond that which could be expected. On the Wednesday afternoon I visited the SG Petch dealership in Darlington. A member of the sales team,Daniel Adams, talked me through my options and introduced me to the Mazda C5 SUV There was no high pressure selling, that was not needed as the car sold itself. I ordered the new car and within 48 hours I took delivery of my car The dealership transferred my private number without any problems I would definitely recommend the SG Petch dealership”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you Allan for your 5 star rating of SG Petch. We are delighted that you have experienced great customer service and that we were able to exceed your expectations. Thank you for your loyalty to SG Petch.

Posted 1 year ago

“This is my 4th car from SG Petch Richmond. Us usual the process was seamless, Les Rudd was his usual helpful self and came up with the goods on time. A god friendly local dealership.”

Helpful Report

(Richmond) - Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch Richmond! We appreciate your loyalty and support. It's great to hear that the process was seamless and that Les Rudd was his usual helpful self. Thank you for being a returning customer - we appreciate your commitment and look forward to providing great service to you again soon.

Posted 1 year ago

“Excellent service as usual, great communication and help.”

Helpful Report

(South Bank) - Posted 1 year ago

Thank you, Simon, for your 5 star rating of SG Petch - we really appreciate it! We're glad to hear that our excellent service, great communication and help has been up to your expectations and that you've returned to us for further services. We look forward to seeing you again!

Posted 1 year ago

“From start to finish the purchase of the car went smoothly and all my requests were met without any problems”

Helpful Report

(Sunderland) - Posted 1 year ago

Thank you so much for your five-star rating! We are delighted that from start to finish your purchase of the car went smoothly and all your requests were met without any problems. We appreciate your valued feedback and look forward to having you back soon.

Posted 1 year ago

“Booked a test drive at the Middlesbrough branch SG Petch. Turned up on time to find someone had just turned up and they let them test the car and made me wait even though I had the car booked. I left and explained I was unhappy the car went out when I had booked. The Salesman explained first come and the booking made no difference, poor.”

Helpful Report

(Audi) - Posted 1 year ago

Thank you for leaving a review about your experience at the SG Petch Middlesbrough branch. We appreciate that you took the time to tell us what happened during your visit. The situation you encountered is not something we want our customers to experience and we apologize for the inconvenience. We take the feedback of our customers seriously so we can make sure experiences like this are avoided. Thank you again for your feedback.

Posted 1 year ago

“I bought my Kia Picanto from Michael at the Sunderland branch and the whole experience was brilliant. I was never pressured or patronised but provided with all the information I needed to make the best decision for me. Once I had decided on a car, the process was straightforward and my new car arrived quickly. Buying my Kia Picanto has been one of the best decisions I've ever made. It's a fantastic little car with great tech, really nippy and surprisingly spacious inside. Even the boot, which I was worried about being on the small side, is actually really deep and I can easily fit all my food shopping inside. It is also excellent value and incredibly economical to run. I'm really happy with my car and very happy with the experience of buying it from Michael at SG Petch. I would recommend going there if you're looking to buy a car but don't want to feel pressured or have to put up with any hard sell. Michael will be super relaxed, make you a nice coffee and give you all the information you need and be honest with you. I will definitely be returning there in future, though not for some time as I'm very happy with my Picanto!”

Helpful Report

(Sunderland) - Posted 1 year ago

Thank you Nicola for your 5 star rating of SG Petch! We're glad to have provided you with an excellent experience and that you have found your Kia Picanto to be a fantastic car for you. We know how important it is to find the right car for you, and it's great to hear that Michael was so helpful in both providing the information and making the process straightforward. We look forward to helping you again in the future. Thank you for all your kind words about our service.

Posted 1 year ago

“Very good service and Nicky was very helpful answered questions we had and offered a great experience to us”

Helpful Report

(Sunderland) - Posted 1 year ago

Thank you so much for the 5 star rating! We are delighted to hear that you had a great experience with our service and that Nicky was able to answer all your questions. We look forward to having you back soon!

Posted 1 year ago

“We took delivery of our new car yesterday. We’re absolutely delighted with it, all thanks to Ryan Robertson. He listened to our needs and recommended the perfect car for us. His care and attention (and patience) was exemplary. We will definitely buy from S G Petch again.”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much, John, for your 5 star rating of SG Petch! We are thrilled to hear that you took delivery of your new car and were able to get the perfect one for you with Ryan Robertson's help. His care and attention was top-notch! We certainly look forward to having you become a returning customer in the future!

Posted 1 year ago

“After 13 months of not being able to drive as a result of a medical condition, Gareth at Middlesbrough was amazing. He kept in regular contact to monitor progress and was able to keep my car on order for when I got my licence back. Gareth is truly an amazing employee and the branch is lucky to have him.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much, Hannah, for your 5 star rating of SG Petch! We are so glad to hear that Gareth was able to take good care of you and kept your car for you for the 13 months until you got your licence back. We really appreciate you as a returning customer and thank you for your loyalty!

Posted 1 year ago

Hi Hannah, glad to hear you're well enough to drive again. Thank you for your kind words, Gareth really appreciates them! If you need any help in the future, please don't hesitate to get in touch with us.

Posted 1 year ago

“My first time using motor mobility the process was very easy, the car was immaculate and ideal for my needs.”

Helpful Report

(South Bank) - Posted 1 year ago

Thank you for your kind words! We are delighted to hear that you had a great experience and that the car was immaculate and perfect for your needs. We strive to provide customers with an exceptional experience and we are glad that we were able to do that for you. We look forward to serving you again in the future!

Posted 1 year ago

“Took delivery of new Seat Ibiza on 23/3/23 from Petch Durham. I noticed a loud banging noise coming from the rear passenger left hand side whenever I went over any uneven ground. The noise continued so on 17/04 I rang the garage and asked for a diagnostic check to be carried out but couldn’t get a slot until 18/5/23 a month later. I decided to take it to my local Seat dealer under the warranty and managed to get a slot for the same week. When I collected the car I was told that a chock had been left under the rear of the vehicle when it had come off the low loader and that was responsible for the banging noise. The car had a pre delivery check carried out before I got it and this wasn’t spotted. Seems as if when anything goes wrong Petch are in no hurry to put things right. You would expect better treatment when buying a new car. This is my 5th new car from Petch, so much for customer service. Not impressed.”

Helpful Report

(Audi) - Posted 1 year ago

I'm sorry to hear that you had a negative experience with us. Customer service is our top priority and we take your feedback seriously. We have conducted an internal investigation into what happened and have taken the necessary steps to ensure that similar issues do not happen in the future. Thank you for bringing this to our attention and we hope to have the chance to serve you in the future.

Posted 1 year ago

SG Petch is rated 4.7 based on 5,187 reviews