SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,236 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,236 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 5th February 2025

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service as always. Really happy with the car and very impressed at the personal service, nothing was too much trouble.”

Helpful Report

(South Bank) - Posted 1 year ago

Thank you so much for your lovely 5 star rating, Rhiannon! We are so pleased that after a few visits you have been really happy with the car and our personal service. It means a lot to us that you are a returning customer and we look forward to welcoming you again soon. Once again, thank you for the wonderful review!

Posted 1 year ago

“Very happy with our experience. We were looked after and all our questions were answered.”

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(Middlesbrough) - Posted 1 year ago

Thanks so much for the 5 star rating, Charlie! We're so glad to hear you had such a positive experience with us here at SG Petch! We're very happy with our experience and appreciate that you were looked after and all of your questions were answered.

Posted 1 year ago

“Wayne was excellent for the handover the presentation was wonderful (dont want to give anything away for future customers). The car is great too.”

Helpful Report

(York) - Posted 1 year ago

Thank you so much, David, for the amazing 5 star rating of SG Petch! Wayne did an excellent job with the handover presentation and we can't wait to see what other customers think! We are so glad that you were satisfied with the car as well.

Posted 1 year ago

“Rob my sales man was lovely he took time with me. He made sure that I understood everything about the car. I’m disabled and took me out and showed me all about the car, really took time so I felt confident and comfortable driving”

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(Durham) - Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch. I'm really glad to hear that Rob took such good care of you, making sure you were comfortable and understanding everything before you drove. We will make sure to pass on your kind words!

Posted 1 year ago

“Really happy with my new car good customer service and not a long wait like I expected to be. Thank you very much.”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much for your glowing review! We are so glad to hear that you are really happy with your new car and that our customer service did not leave you with a long wait. Your kind feedback means a lot to us and we thank you for taking the time to provide it.

Posted 1 year ago

“Well organised and friendly service with clear explanations and a commitment to customer satisfaction.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much for your fantastic 5 star rating of SG Petch! We are proud to provide well organised and friendly service with clear explanations and a commitment to customer satisfaction.

Posted 1 year ago

“Love the new Nissan. Good friendly & helpful from sale to handover. Thankyou”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much for your 5-star rating it means a lot to us at SG Petch. We're really pleased that you love your new Nissan and that our team provided good, friendly, and helpful service when you purchased it. Thank you again for your kind words!

Posted 1 year ago

“This garage is brilliant all the staff are fantastic and the sales men Stephen Payne was a absolute super star could ask for better 10 out of 10”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch. It really means a lot to us to hear that this garage is brilliant and all the staff are fantastic, and that Stephen Payne was an absolute super star! We appreciate your kind words and we are elated to know that we exceeded your expectations. Thank you again for your 5 star rating!

Posted 1 year ago

“Apart from the long wait for my car to be manufactured; the whole transaction was seamless. Many thanks to “Steve” for walking me through the whole process. I had not driven for fourteen years, and never driven an automatic, let alone an electric car. Steve passed on his quiet confidence at a level that made it very easy for me to understand. On the day of collection I drove away like I had never been off the road !! Thank you Steve for all your help and making sure I had the car that was the best fit for me.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you for your wonderful 5 star rating of SG Petch, Jennifer! We were so glad to serve you as a repeating customer. We appreciate the kind words about Steve and are happy to hear that you have enjoyed your experience with us. Apart from the wait time, we are glad to hear that the transaction was smooth and effortless. We hope that you continue to enjoy your driving experience in your new car and with the help of Steve. Thank you for being an amazing customer!

Posted 1 year ago

“I have had 5 cars from SG Petch and each time the Sales Person was Excellent during the process I would recommend SG Petch to other Car Buyers”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much for your 5 star rating and for your kind words, Michael! I'm so glad you had a great experience with SG Petch! We strive to make sure that every customer has an excellent and enjoyable car buying experience, and we are delighted to hear that this has been the case with you. Your kind recommendation to other car buyers is greatly appreciated.

Posted 1 year ago

“Frankly I was not overly happy at having to wait six months for my new car. However I did understand that this was not the fault of the salesman or of Petch. I recently spoke to another purchaser of the same car as me and she had also had to wait about six months. Hyundai needs to address this issue. SG Petch staff were all friendly, helpful and apologetic for the long wait particularly Tony who was the sales person I dealt with the most. He is a lovely man and always tried to do his best for me. This was illustrated when my car did eventually arrive, about three weeks after I had a stroke and was unable to drive. Tony checked up on me a few times and when I eventually went to pick up my car was very kind and patient as I had not driven for weeks and had not driven an automatic at all apart from the trial drive when I ordered my car in November 2022.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much for your kind words Stephanie and your generous 5-star rating of SG Petch. We really appreciate it and are grateful that you've chosen to come back to us again. We are happy that despite the long wait for your new car, Tony's friendly and helpful attitude made the situation a little easier. Thank you for choosing us at SG Petch, we hope you have a great day.

Posted 1 year ago

“All good with SG Petch.Good prices.Good service and good people work there.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much for your 5 star rating, Peter! We're glad to hear that you had a great experience with SG Petch. It's customers like you that keep us going and we appreciate your loyalty. Thanks again for your review and we look forward to seeing you again soon!

Posted 1 year ago

“Good understanding of product”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much, Martin, for your 5 star rating of SG Petch. I'm glad you have good understanding of the product and appreciate your repeat business as well! We highly value customers like yourself!

Posted 1 year ago

“First class service. Barry Sullivan could not have been more helpful. Apart from a breakdown on my return journey from holiday on the 9th NOT due to SG Petch but in manufacture the car is a dream to drive. Looking forward to the next 3 years.”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you Andrew for your 5 star rating of SG Petch! We are very happy to hear you are enjoying your car and look forward to many more years of service. Thank you for trusting us again for your next 3 years and we hope to exceed your expectations in the future.

Posted 1 year ago

“I spent 3 month looking for the right deale3. Roger at SG Petch Durham is beyond amazing. Will be seeing him in 3 years for another car!”

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(Durham) - Posted 1 year ago

Thank you so much for the generous 5-star rating, Adam! We are so pleased to hear that Roger at SG Petch Durham has met your expectations and that you had a good experience to find the right deal! We are so glad that you will be seeing Roger again in 3 years for your next car purchase.

Posted 1 year ago

“Excellent experience from start to finish. Knowledgeable, friendly sales staff.”

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(Durham) - Posted 1 year ago

Thank you so much for your 5 star review, Susan! We are thrilled to hear that your experience with us was excellent from start to finish, and that our sales staff was knowledgeable and friendly. Your satisfaction is our top priority and we thank you for your kind words.

Posted 1 year ago

“Very welcoming company and staff are excellent. Explained all procedures clearly.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch, Robert! We are glad to hear that you found our company very welcoming and that our staff was excellent at explaining all of the procedures. We look forward to seeing you again in the future.

Posted 1 year ago

“Excellent customer service & love my new car. I have been a loyal customer for over 10years & would not go to any other car dealership now all the staff are very helpful & considerate of their customers needs & have gone above & beyond to help me over the years.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much for your 5 star rating, Dawne! It is always rewarding to see our customers satisfied with our excellent customer service and their new cars. We appreciate your loyalty towards us for over 10 years, and are glad we could fulfill your needs. We look forward to continuing to provide a high-quality customer service experience for you!

Posted 1 year ago

“Great service, the team at Darlington took care of all my needs. Very professional service.”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much for your 5-star rating of SG Petch! We're so glad to hear you had a great experience in our Darlington dealership with our professional and helpful team taking care of all your needs. We appreciate your kind words and your support of our business!

Posted 1 year ago

“From the day we signed for the car until delivery, we have been kept up to date with progress and expected arrival. The aftersales service has been exceptional!”

Helpful Report

(York) - Posted 1 year ago

Thank you, JANE, for your 5-star rating of SG Petch. We are pleased to hear that you were kept up to date with progress and expected arrival, and were satisfied with the aftersales service. We value your loyalty in returning to us for a car, and are grateful for your kind words.

Posted 1 year ago

SG Petch is rated 4.7 based on 5,236 reviews