SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,187 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,187 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had 5 cars from SG Petch and each time the Sales Person was Excellent during the process I would recommend SG Petch to other Car Buyers”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much for your 5 star rating and for your kind words, Michael! I'm so glad you had a great experience with SG Petch! We strive to make sure that every customer has an excellent and enjoyable car buying experience, and we are delighted to hear that this has been the case with you. Your kind recommendation to other car buyers is greatly appreciated.

Posted 1 year ago

“Frankly I was not overly happy at having to wait six months for my new car. However I did understand that this was not the fault of the salesman or of Petch. I recently spoke to another purchaser of the same car as me and she had also had to wait about six months. Hyundai needs to address this issue. SG Petch staff were all friendly, helpful and apologetic for the long wait particularly Tony who was the sales person I dealt with the most. He is a lovely man and always tried to do his best for me. This was illustrated when my car did eventually arrive, about three weeks after I had a stroke and was unable to drive. Tony checked up on me a few times and when I eventually went to pick up my car was very kind and patient as I had not driven for weeks and had not driven an automatic at all apart from the trial drive when I ordered my car in November 2022.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much for your kind words Stephanie and your generous 5-star rating of SG Petch. We really appreciate it and are grateful that you've chosen to come back to us again. We are happy that despite the long wait for your new car, Tony's friendly and helpful attitude made the situation a little easier. Thank you for choosing us at SG Petch, we hope you have a great day.

Posted 1 year ago

“All good with SG Petch.Good prices.Good service and good people work there.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much for your 5 star rating, Peter! We're glad to hear that you had a great experience with SG Petch. It's customers like you that keep us going and we appreciate your loyalty. Thanks again for your review and we look forward to seeing you again soon!

Posted 1 year ago

“Good understanding of product”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much, Martin, for your 5 star rating of SG Petch. I'm glad you have good understanding of the product and appreciate your repeat business as well! We highly value customers like yourself!

Posted 1 year ago

“First class service. Barry Sullivan could not have been more helpful. Apart from a breakdown on my return journey from holiday on the 9th NOT due to SG Petch but in manufacture the car is a dream to drive. Looking forward to the next 3 years.”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you Andrew for your 5 star rating of SG Petch! We are very happy to hear you are enjoying your car and look forward to many more years of service. Thank you for trusting us again for your next 3 years and we hope to exceed your expectations in the future.

Posted 1 year ago

“I spent 3 month looking for the right deale3. Roger at SG Petch Durham is beyond amazing. Will be seeing him in 3 years for another car!”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much for the generous 5-star rating, Adam! We are so pleased to hear that Roger at SG Petch Durham has met your expectations and that you had a good experience to find the right deal! We are so glad that you will be seeing Roger again in 3 years for your next car purchase.

Posted 1 year ago

“Excellent experience from start to finish. Knowledgeable, friendly sales staff.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much for your 5 star review, Susan! We are thrilled to hear that your experience with us was excellent from start to finish, and that our sales staff was knowledgeable and friendly. Your satisfaction is our top priority and we thank you for your kind words.

Posted 1 year ago

“Very welcoming company and staff are excellent. Explained all procedures clearly.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch, Robert! We are glad to hear that you found our company very welcoming and that our staff was excellent at explaining all of the procedures. We look forward to seeing you again in the future.

Posted 1 year ago

“Excellent customer service & love my new car. I have been a loyal customer for over 10years & would not go to any other car dealership now all the staff are very helpful & considerate of their customers needs & have gone above & beyond to help me over the years.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much for your 5 star rating, Dawne! It is always rewarding to see our customers satisfied with our excellent customer service and their new cars. We appreciate your loyalty towards us for over 10 years, and are glad we could fulfill your needs. We look forward to continuing to provide a high-quality customer service experience for you!

Posted 1 year ago

“Great service, the team at Darlington took care of all my needs. Very professional service.”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much for your 5-star rating of SG Petch! We're so glad to hear you had a great experience in our Darlington dealership with our professional and helpful team taking care of all your needs. We appreciate your kind words and your support of our business!

Posted 1 year ago

“From the day we signed for the car until delivery, we have been kept up to date with progress and expected arrival. The aftersales service has been exceptional!”

Helpful Report

(York) - Posted 1 year ago

Thank you, JANE, for your 5-star rating of SG Petch. We are pleased to hear that you were kept up to date with progress and expected arrival, and were satisfied with the aftersales service. We value your loyalty in returning to us for a car, and are grateful for your kind words.

Posted 1 year ago

“Not the first time I have purchased a car from SG Petch, or from Roger Crozier. Once again I felt like a valued customer, the deal was fair and customer service exemplary. Roger even brought the new car to the house to make sure it went in the garage. Any questions were answered promptly and the whole car buying experience was hassle free.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much, Christina, for your wonderful 5 star rating! We really appreciate your loyalty and are pleased to hear we have yet again provided you with an outstanding customer experience. We are passionate about each and every customer having the best car buying experience possible and it sounds like you did just that. Thank you for repeating your business with us and for your glowing feedback. We hope to serve you again soon.

Posted 1 year ago

“Dan Wilkinson was very friendly and helpful and gave very good advice on our previous lease car when our new car was delayed from the factory by 3 months and kept us up to date”

Helpful Report

(South Bank) - Posted 1 year ago

Thank you Douglas for your wonderful 5 star rating of SG Petch! We are delighted to hear that Dan Wilkinson was very friendly and helpful and gave very good advice on your previous lease car when your new car was delayed from the factory by 3 months and kept you up to date.

Posted 1 year ago

“The service from Tony was second to none,from beginning to end he kept us informed and made the whole process of buying a new car so much easier.Also a shout out to Holly in the service department,just one word for her and that’s AMAZING..I highly recommend this dealership to anyone a full 5 stars from me.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you Darren for your kind words and your 5 star rating! We are so pleased that you had an excellent experience with Tony and Holly. We will make sure to share your comments with them. We appreciate your recommendations and are glad that we could make the car-buying experience easier and more enjoyable for you.

Posted 1 year ago

“Very friendly and professional in all aspects of my purchase”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much, Shaun, for the 5 star rating and for the kind words about SG Petch! We really appreciate you being a returning customer and your feedback on our friendly and professional service. We hope to see you again soon!

Posted 1 year ago

“Another car lease through Nick at York SGPetch, quick, efficient, knowledgable and friendly service. Thanks”

Helpful Report

(York) - Posted 1 year ago

Thank you for your five star rating of SG Petch, Claire! We are so glad that you had a great experience with Nick at York SG Petch and appreciate the feedback. We strive to provide the best and most efficient service to all of our customers and are delighted that you had a pleasant experience. We hope you have a great day and look forward to seeing you again in the future.

Posted 1 year ago

“Although our new car was promised for the end of march and arrived at the end of May. We ouldnt be more pleased with the car and the excellent service from your salesman Wayne Denton who was brilliant! Thanks”

Helpful Report

(York) - Posted 1 year ago

Thank you so much for taking the time to review SG Petch, Ann! We are so glad that despite the delay regarding your new car, you still got the perfect car, and enjoyed the excellent service from Wayne Denton. Thanks again and we look forward to seeing you again in the future.

Posted 1 year ago

“Very professional. Was kept informed every step of the way.”

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(Sunderland) - Posted 1 year ago

Hi, Thank you for leaving us a review, we really appreciate it. We hope you enjoy the rest of your day.

Posted 1 year ago

“Excellent customer service, extremely helpful.”

Helpful Report

(South Bank) - Posted 1 year ago

Hi Emily, It is great to hear you received excellent customer service from us, thank you for taking the time to leave us a review.

Posted 1 year ago

“I got a Hyundai kona from sg Petch great car great customer service and great follow up care after collecting the car couldn’t have been more helpful made it very special would really recommend buying new or used car from them”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much for your wonderful 5-star rating of SG Petch, John. We're delighted to hear that you had a great experience with us from start to finish - right from the purchase of your Hyundai Kona, through to the outstanding customer service and aftercare. We're glad your experience was special and that you would recommend us to others - it means a lot to us. Many thanks again for taking the time to share your great feedback!

Posted 1 year ago

SG Petch is rated 4.7 based on 5,187 reviews