SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,209 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Write Your review

Tell us how SG Petch made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and attention by the staff at SG Petch Darlington. They listened to what I wanted and communication throughout the whole sales process was excellent. When I picked up car Shaun took me through my new car and also the app and functionalities it has. My car purchase journey was a pleasure using S G Petch.”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you for your amazing 5 star rating and kind words about SG Petch! We are delighted to hear that you had a pleasant experience with our team and that Shaun was able to take you through the car and app functionality. We pride ourselves on our exceptional service and attention to detail, so it means the world to know we made your car purchase journey a pleasure. Thank you again for your wonderful feedback!

Posted 1 year ago

“The service i received from the sales rep (roy cook)was second to none i would easily recommended the dealership in the future sunderland branch)”

Helpful Report

(Sunderland) - Posted 1 year ago

Thank you so much for your 5 star rating, David! I'm so glad to hear that Roy was able to provide you with an excellent service experience. It is always our aim to provide the best customer service possible, so we are delighted that you would readily recommend our Sunderland branch. Thank you for your kind words!

Posted 1 year ago

“Just collected our new car from Steve today . Great guy who gave us so much help. Big thankyou Regards Austin & kim”

Helpful Report

Posted 1 year ago

Thank you so much Austin, for your kind words and for giving us a 5 star rating! We greatly appreciate knowing that people like you and Kim had such a great experience when you collected your new car from Steve - he really is one of the best! Thank you again!

Posted 1 year ago

“Can't fault the service wouldn't go anywhere else A1”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much David for the amazing 5 star rating of SG Petch. We appreciate that you have been a loyal and repeating customer. Can't fault the service wouldn't go anywhere else A1 and we are so glad that you experienced our top-notch services. Thank you for your continued support!

Posted 1 year ago

“Many thanks for your excellent professional service Ross, you have always been proactive and kept me informed about delivery times for my new vehicle”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much for your kind words and rating of SG Petch! It really means a lot to us. I'm especially pleased to hear that you had an excellent experience with our professional service. It's delightful to have customers like you, Ross, who are proactive and keep us informed about delivery times. Many thanks for your continued support!

Posted 1 year ago

“Alan was amazing from start to finish! The process was easy and stress free. Email updates were sent regularly so I was always kept in the loop. I absolutely love my new Mazda and would definitely recommend to others!”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much for the amazing 5 star rating of SG Petch, Jill! It's great to know that Alan was amazing from start to finish and that the process was easy and stress-free. We greatly appreciate you taking the time to rate us so highly and for being a loyal and repeating customer. We look forward to providing you with excellent service on your future car purchases.

Posted 1 year ago

“Friendly not pushy. Informative not condescending. Helpful when asked questions . Would use again”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you, Carol, for the 5 star rating of SG Petch! We really appreciate your positive feedback, especially because of your kind words: "Friendly not pushy. Informative not condescending. Helpful when asked questions. Would use again". We are delighted you will become a returning customer and have appreciated your loyalty. Thank you for choosing SG Petch!

Posted 1 year ago

“Good . Although we had to wait a considerable amount of time from ordering the car to it being delivered which unfortunately was out of SG Petch's control.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you for your 5 star rating of SG Petch Christine! Although you had to wait a considerable amount of time from ordering the car to it being delivered which unfortunately was out of our control, we are glad that you are happy with the end result. Thank you for your understanding - it is very much appreciated.

Posted 1 year ago

“The service was amazing, really friendly and helpful. Happy with how things were handled and delt with.”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch, Hope! We are glad to hear that the service was amazing and that you were really happy with how things were handled and delt with. We appreciate your kind words and your patronage.

Posted 1 year ago

“My wife and I had called into SGPetch Darlington showroom to check ease of entry and exit from a Mazda CX30. Ryan was the person who attended to us and fully answered all our questions by explanation or demonstration, after considering overnight we contacted Ryan and ordered a Mazda CX30 in silver. Trading our Mazda 2 was painless with Ryan handling everything friendly and expertly,also keeping us informed at all times of delivery progress of our new car until we actually collected it. While talking with my sister and one of my brothers I then found out that they had both also ordered new cars from SGPetch Darlington theirs being Mazda CX5,s. My sister lives in Brighton some 324 miles south and had purchased her previous CX5 from SGPetch Darlington and now was trading for another CX5 after travelling 324 miles again, My CX30 is now my 4th Mazda purchased from this company so that must say something about the satisfaction and service provided by the personel and company itself.”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch, Robert! We appreciate your loyalty and kind words. We're also delighted to hear that your sister and brother both ordered new cars from us, and that's a big thumbs up to the satisfaction and service provided by our personel. Thank you again for your continued support.

Posted 1 year ago

“Hi , Thank you for all your help , getting me my new Kia . You all are very helpful and always nice to talk to. Well done you have a ten star ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️Xx jo noble”

Helpful Report

(Richmond) - Posted 1 year ago

Thank you, Joanne! We are so glad that you had a great experience getting your new Kia and that we were able to help you out. It's wonderful to hear your kind words about our team; we truly appreciate your 5 star rating of SG Petch. Thank you for your support and for all your kind words. We look forward to seeing you again soon!

Posted 1 year ago

“In our hour if need, or should I say our week of need SG Petch managed what nobody else could do and provided us with a great new mobility car our chose. Salesman great, communication good in fact all good would recommend to anyone.”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch! We are glad that we could manage what nobody else could do for you and provide you with a great new mobility car of your choice. It is so nice to hear that our sales team was great, communication was good, and overall the experience was positive. We appreciate you taking the time to provide us with this helpful feedback and we are glad that you would recommend us to others.

Posted 1 year ago

“We had a great experience at the garage from deciding on which car to get until picking it up”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you, Clare, for your 5 star rating of SG Petch. We are so glad to hear you had a great experience from deciding on which car to get until picking it up. We appreciate your business and thrilled you chose to be a repeating customer!

Posted 1 year ago

“The staff where were really helpful”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Nathan, thank you so much for giving us a 5 star rating! We really appreciate it. The staff here at SG Petch were really helpful and we're glad you had a great experience with us.

Posted 1 year ago

“Excellent service as always. Really happy with the car and very impressed at the personal service, nothing was too much trouble.”

Helpful Report

(South Bank) - Posted 1 year ago

Thank you so much for your lovely 5 star rating, Rhiannon! We are so pleased that after a few visits you have been really happy with the car and our personal service. It means a lot to us that you are a returning customer and we look forward to welcoming you again soon. Once again, thank you for the wonderful review!

Posted 1 year ago

“Very happy with our experience. We were looked after and all our questions were answered.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thanks so much for the 5 star rating, Charlie! We're so glad to hear you had such a positive experience with us here at SG Petch! We're very happy with our experience and appreciate that you were looked after and all of your questions were answered.

Posted 1 year ago

“Wayne was excellent for the handover the presentation was wonderful (dont want to give anything away for future customers). The car is great too.”

Helpful Report

(York) - Posted 1 year ago

Thank you so much, David, for the amazing 5 star rating of SG Petch! Wayne did an excellent job with the handover presentation and we can't wait to see what other customers think! We are so glad that you were satisfied with the car as well.

Posted 1 year ago

“Rob my sales man was lovely he took time with me. He made sure that I understood everything about the car. I’m disabled and took me out and showed me all about the car, really took time so I felt confident and comfortable driving”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch. I'm really glad to hear that Rob took such good care of you, making sure you were comfortable and understanding everything before you drove. We will make sure to pass on your kind words!

Posted 1 year ago

“Really happy with my new car good customer service and not a long wait like I expected to be. Thank you very much.”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much for your glowing review! We are so glad to hear that you are really happy with your new car and that our customer service did not leave you with a long wait. Your kind feedback means a lot to us and we thank you for taking the time to provide it.

Posted 1 year ago

“Well organised and friendly service with clear explanations and a commitment to customer satisfaction.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much for your fantastic 5 star rating of SG Petch! We are proud to provide well organised and friendly service with clear explanations and a commitment to customer satisfaction.

Posted 1 year ago

SG Petch is rated 4.7 based on 5,209 reviews