SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,234 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,234 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 5th February 2025

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sales staff were very knowledgeable and professional. Explained everything in layman's terms so you knew what was what. On collection day I was shown the new car in detail and an explanation of how things worked.”

SG Petch 5 star review on 8th August 2023

Helpful Report

(Richmond) - Posted 1 year ago

Thank you Ronald for your generous five star rating! We really appreciate your positive feedback. We are delighted to hear that our sales staff were knowledgeable and professional, providing you with an understanding of the car's details and how it works. We strive to ensure outstanding customer service for all our customers. Thank you again for your kind words.

Posted 1 year ago

“Good fast pleasant service not pushy helpful when needed everything you need when looking for a car for me 10out of 10”

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(Middlesbrough) - Posted 1 year ago

Thank you so much, Valerie, for your 5 star rating of SG Petch and for your kind words. We are so pleased that we were able to accommodate your needs and offer you a great car-buying experience. We appreciate your feedback and look forward to continuing to provide all our customers with the same level of service. Thank you again!

Posted 1 year ago

“Great service from start to finish. Michael was very professional and a really pleasant man, he made things very easy. Would recommend SG Petch 100%”

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(Sunderland) - Posted 1 year ago

Thank you Joseph for your five star rating of SG Petch! It is greatly appreciated. We are pleased to hear that Michael provided great service from start to finish and that you were happy with the experience. We hope that you will choose us again the next time you need services or parts for your car. Thank you for being a loyal customer!

Posted 1 year ago

“Service has been first class”

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(South Bank) - Posted 1 year ago

Thank you John for the 5 star rating of SG Petch. Service has been first class, and we really appreciate your excellent feedback. We're so pleased you've had a great experience with us!

Posted 1 year ago

“I have been very happy with the buying experience with regards to my purchase of the EV6. Wayne Denton has been pleasure to deal with.”

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(York) - Posted 1 year ago

Thank you for your 5 star rating of SG Petch! I am so glad to hear that you have had a positive experience with us, and that Wayne Denton has been a pleasure to deal with during your purchase of the EV6. We really appreciate you taking the time to leave your review.

Posted 1 year ago

“Very pleased with car we bought, also the salesman Louis who was assigned to us he was very helpful.”

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(South Bank) - Posted 1 year ago

Thank you so much, Maureen! We appreciate that you gave us a 5 star rating and are very pleased that you were happy with the car that you purchased. We are so glad that you were satisfied with the help from Louis and that you continue to come to SG Petch for all your car needs. We look forward to helping you in the future. Thank you for your loyal patronage!

Posted 1 year ago

Author didn't leave any comments.

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(York) - Posted 1 year ago

Thank you so much, Andrew, for your 5 star rating of SG Petch! We really appreciate your positive feedback and are so glad that you had a great experience with us!

Posted 1 year ago

“brilliant service throughout our visit. Nicky McDermott helped us with everything he was brilliant. Made our experience a nice one. Have already recommended SG Petch to family members. And they have successfully acquired a mazda from your dealership. They were also happy with the service they received. First class”

SG Petch 5 star review on 7th August 2023

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(Sunderland) - Posted 1 year ago

Thank you for your 5 star rating, Paula! We’re glad you had an enjoyable visit with us, and are even happier to hear that members of your family have had a wonderful experience with us as well. We really appreciate you taking the time to recommend us to them - we consider it an honor that you would! Thank you so much for being a returning customer.

Posted 1 year ago

“Roy was extremely helpful and informative going through all the options. Highly recommend.”

Helpful Report

(Sunderland) - Posted 1 year ago

Thank you so much for the 5 star rating of SG Petch! We really appreciate the positive feedback and are glad to know Roy was helpful and informative. We certainly hope you will continue to choose SG Petch for all your car needs.

Posted 1 year ago

“Very good very helpful staff especially Ryan who sorted everything out for me and the car was immaculate”

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(Darlington) - Posted 1 year ago

Thanks for the 5 stars, Paul! We're thrilled to hear that our staff were so helpful in getting you set up - particularly, Ryan! We strive to provide only the best service and can't wait to have you with us again. Thanks again for sharing your experience!

Posted 1 year ago

“When we approached SG Petch regarding our new Motability vehicle we were extremely impressed with the professionalism of Shannon. She explained all our options and arranged for a test drive and at no point did we feel under pressure to decide there and then. We discussed which vehicle we thought was best for us and agreed to order. Our new vehicle was ordered and delivered within 6 weeks. Exceptional Customer Service from start to finish and we highly recommend SG Petch.”

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(Darlington) - Posted 1 year ago

Thank you for your wonderful review, Wayne! We are so glad to hear that Shannon took great care of you and that you had such an amazing experience when working with SG Petch. We really appreciate your kind words and your 5 star rating.

Posted 1 year ago

“Purchase a part for my vehicle online , I was desperate for the part so I sent an email and was suprises to have a quick and concise answer back on when the part was delivered . Finding the part on the website was made super easy so I was confined t I was ordering the correct item.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating! We are so happy to hear that you had a great experience when you purchased a part for your vehicle online. Thank you again for your support!

Posted 1 year ago

“Welcoming & friendly staff & explained everything clearly”

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(Durham) - Posted 1 year ago

Thank you Diane for your kind words and 5 star rating! We are thrilled to know that you had a positive experience with our welcoming and friendly staff, who explained everything clearly. We appreciate the time you took to write this review!

Posted 1 year ago

“Nice to deal with. Not pushy. Took a couple of visits to get the right car at the right price. Quality service throughout.”

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(Middlesbrough) - Posted 1 year ago

Thank you so much Graham for your 5 star rating of SG Petch! We are so pleased to hear that you had a positive experience with us and appreciated our friendly and relaxed atmosphere, as well as our commitment to finding you the perfect car for the best price. We value your feedback and are grateful for your highly-regarded recommendation!

Posted 1 year ago

“Excellent service from start to finish. Full explanations of the car we chose, regular updates on delivery. Very friendly and supportive. Would recommend for a Motability car any day.”

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(Darlington) - Posted 1 year ago

Thank you very much Alistair for the 5 star rating of SG Petch! We are so glad that the service was excellent from beginning to end and that you were kept updated throughout the car purchase process. We value your support and loyalty, and it is a pleasure to have you as a returning customer. We hope to continue providing our Motability car service to you in the future.

Posted 1 year ago

“Easy purchase and friendly service.”

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(Middlesbrough) - Posted 1 year ago

Thank you so much for the 5-star rating, Jean! We are thrilled that you found the experience easy and the service friendly. We look forward to helping you again soon.

Posted 1 year ago

“Very pleased with the handling of my new car,at SG Petch at Durham. Only visited the garage twice,and Connor was more than helpful both times. Would recommend the dealership to everyone. Thanks John Ryan”

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(Durham) - Posted 1 year ago

Thank you so much John for your 5 star rating of SG Petch. We appreciate your kind words about our dealership and Connor for assisting you. We aim to provide the best customer experience possible, so we are glad to know that our efforts to serve you were successful. We look forward to your next visit!

Posted 1 year ago

“Fabulous service at SG Petch Darlington, from the first call to driving home my new Hyundai Tuscon.”

SG Petch 5 star review on 18th July 2023

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(Darlington) - Posted 1 year ago

Thank you Lisa, for your five star rating of SG Petch! We are delighted to have been able to provide you with "Fabulous service at SG Petch Darlington, from the first call to driving home your new Hyundai Tuscon". Your kind words are greatly appreciated. Thank you!

Posted 1 year ago

“The girls on the desk were so helpful, they really are a credit to Peugeot”

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(Darlington) - Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch! We are delighted to hear that the girls on the desk were so helpful - we truly appreciate you noting that they are a credit to Peugeot.

Posted 1 year ago

“Very pleasant and knowledgeable Sales Staff!”

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(Darlington) - Posted 1 year ago

Thank you Patricia for your 5 star rating of SG Petch! We are glad to hear that you had a great experience with our sales staff, they are very pleasant and knowledgeable. We appreciate your feedback and we look forward to your next visit!

Posted 1 year ago

SG Petch is rated 4.7 based on 5,234 reviews