SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,212 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,212 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you are looking for some wheels with real appeal Go to S.G. Petch, Durham, for a very good deal They will get you on the road in a real good car And the salesman there are truly stars”

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(Durham) - Posted 5 years ago

“Excellent service during new vehicle purchase.”

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(Durham) - Posted 5 years ago

“Went into garage on Tuesday was offered what I thought was an excellent deal picked up my new car up the following Tuesday all sorted. Service excellent. Sales staff excellent one happy customer.”

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(Durham) - Posted 5 years ago

“I feel I was looked after extremely well by Daren, I am extremely happy with my car, Darren explained everything about the car, how everything works. I’m 100% satisfied with the care I was given.”

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(Darlington) - Posted 5 years ago

“I just bought a Renault Clio from here the sale guy Kevin was absolutely incredible. No rush gives you all the information and just a friendly person did everything he could do make you happy. Ill be passing some friends and family his way, thank you so much. dan”

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Posted 5 years ago

“Just bought my third Ibiza in a row from SG Petch. Very happy with the service . And it's worth it for the craic with Emma!”

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(Durham) - Posted 5 years ago

“I have been a customer service complaints manager for over 20 years & was totally surprised by our recent car purchase. No sales pressure an unaccompanied test drive! Has a sense of humour, no bull & is thorough - if you are going to Petch ask for Lewis you cant go wrong”

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Posted 5 years ago

“Bought a used car through Lewis in Seat Sales. He was thoroughly polite, understanding of our needs and not 'pushy' at all. The car was immaculately prepared for our collection and the exchange with our old car went seamlessly. We were put at our ease at all times and had all the information we requested and questions answered fully. Thank you Lewis, very much appreciated. (If we win the Lottery - we'll be back for that Cupra!!)”

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Posted 5 years ago

“I have had my cars serviced over 12 times at the garage. I can’t really complain about the quality of the work but the booking system for pick up or lifts rarely goes smoothly. I have had problems with the pick up and delivery over 50 percent of times. Enough is enough. Today I waited in all morning for car to be picked up. Oh sorry the booking system does not have down for collection. I need to go elsewhere”

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Posted 5 years ago

“Very friendly reception from Anthony and felt my needs were listened to and the right car found. Despite delay in receiving the new car, due to taxing issues and missing data, I felt Anthony was very helpful and kept me informed throughout. He even delivered the car to my house.”

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(Darlington) - Posted 5 years ago

“Show rooms large and staff very helpful. Always have a good deal on a wide range of vehicles which I have taken up, on a number of occasions over many years. Already planning my next purchase and know that SG Petch will offer a great deal”

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(Darlington) - Posted 5 years ago

“Excellence Service, showroom, staff, and information. Highly recommended.”

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(Durham) - Posted 5 years ago

“Very helpful and friendly. Not pushy at all.”

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(York) - Posted 5 years ago

“Very welcoming and helpful. Showroom a bit clinical, no tea or coffee facilities and/or water. No waiting area. The car I eventually chose, did not have the electric seats I was shown which was extremely disappointing for me. This was one of main selling points as I am disabled and wear a arm support. Therefore, I am having to pump up the seat every time to get in and out which is very difficult. I haven’t notified petch (Richmond) only via another survey I have done for Kia. I simply don’t have the strength to mess around as it makes me very stressed. I have not been contacted by petch at all regarding this matter. I did hope the surveys might flag up my concerns. Also very disappointed in the fact that there wasn’t any car mats. This for me would have ensured a anti-slip surface when entering, or exiting the vehicle. Please be aware, this car is the Kia Niro 2 on mitobility. Thanks”

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(Richmond) - Posted 5 years ago

“It is probably my best experience of car buying in many years. No pressure ,just good advice from helpful Salesman”

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(York) - Posted 5 years ago

“All the staff are extremely friendly and helpful. Especially Craig who we dealt with. He spent lots of his time with us, answering all our questions and making sure we were purchasing the best car for our needs and within our budget.”

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(South Bank) - Posted 5 years ago

“Great service with a prompt communication. I was offered a better Part Ex price than other dealers and this mean't I could buy the car I wanted.”

SG Petch 5 star review on 24th September 2019

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(South Bank) - Posted 5 years ago

“From our initial enquiry, to the actual collection of our new Seat Ibiza, the service was superb. Craig Brown, was a star, ensuring our daughter got her new car before heading off to Uni. Would highly recommend this dealership.”

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(South Bank) - Posted 5 years ago

“Gave me answers to questions with no hard sell.”

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(Richmond) - Posted 5 years ago

“Brilliant service and a pleasant experience from start to finish. Everyone was lovely especially Michael Jordinson who helped me through the process of purchasing my first car. I’d highly recommend using these!”

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(Darlington) - Posted 5 years ago

SG Petch is rated 4.7 based on 5,212 reviews