SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,237 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,237 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 5th February 2025

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a two year old car from SG Petch with 2 year warranty. The vehicle was supplied without a Handbook and necessary ancillary items including nut to remove wheel locking nuts - Please be aware after sales service when you have a problem is appalling and Senior management are not helpful, call backs are non-existent and my family will no longer be dealing with this branch, do yourself a favour and go elsewhere.”

Helpful Report

Posted 3 years ago

We are so sorry to hear you weren't happy with the service you received and we would like to give our apologies. If you would like to discuss the details and the matter further please do not hesitate to contact us at https://www.sgpetch.co.uk/contact-us

Posted 3 years ago

“Excellent customer service”

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(Middlesbrough) - Posted 3 years ago

“Hi.....firstly it wasn't a car i purchased but what i did purchase and the salesman that sold me it i was extremely happy”

Helpful Report

(Darlington) - Posted 3 years ago

Thanks for taking the time to leave a review John and we hope you enjoy your new car.

Posted 3 years ago

“When I rang up to find out about a car I was given all the information I asked for and when I went to see the car I felt really at ease and not pushed into buying as I had felt at another garage. I bought the car I had seen and was very happy with the help Tony gave me throughout the transactions, he couldnt have been more helpful, I am so happy with my purchase”

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(Middlesbrough) - Posted 3 years ago

This is great to hear Janet, Thanks for taking the time to leave us a review.

Posted 3 years ago

“I have always been dubious about dealers following a bad experience with buying my first new car 40 yrs ago. Took delivery of a 2014 Rio from Darlington on Friday. Took it back on Saturday with 2 faults. Andrew Mellanby took immediate ownership of the problem, gave me a new courtesy car, and had the problems fixed in a few days. First class service which I didn't expect for a mid priced second hand car. Andrew and SGP have restored my faith in dealers. Very nice car BTW.”

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Posted 3 years ago

That is great to hear Steve, Thanks for leaving a review.

Posted 3 years ago

“Raised a query with Kia Uk with regards to the purchase of my new kia xceed.They responded quickly and forwarded my query to the appropriate department at SG Petch Sunderland.That was on 30th July.Six days later i am still waiting for a response.Not too impressed thus far. Update. It appears that Kia UK had not passed on my query to S.G. Petch due to some glitch in the system.S.G. Petch((Sunderland)have since been in touch with me and have resolved my query promptly and professionally.Now i can give them a 5 star review as I had originally planned.”

Helpful Report

(Sunderland) - Posted 3 years ago

Thank you for taking the time to leave us a review and we are pleased your query was resolved.

Posted 3 years ago

“When we decided to change our car we spoke to quite a few dealers, but once we had spoken to Jeff a salesman at S.G. Petch of Sunderland we knew this was the place we wanted to purchase our new car. From the first moment to the day we picked our new Maxda 6 Tourer 2.5 GT Sport up we have nothing but fabulous service & lovely dealership to deal with, from the Manager of the branch Sam, Jeff the salesman nothing was to much trouble. The whole team are a credit to their profession, when we change our car again the only place we'll be going to is S.G. Petch of Sunderland. Thank you to everyone involved, we've tried the rest now we've found the best.”

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(Sunderland) - Posted 3 years ago

Thanks for your kind words David, we are so pleased you are happy with the service you received. We hope you enjoy your new car.

Posted 3 years ago

“Was looking to purchase a car for my wife. The team at SG Petch Durham were very professional, the vehicle was prepared and delivered to a high standard. Looking forward to driving this car knowing that the service and support from SGP will always be there.”

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(Durham) - Posted 3 years ago

Thanks for leaving us a review Mick and we hope you enjoy your new car.

Posted 3 years ago

“So disappointed with the after sales after we paid for our new car. Great car, shame about the dealership.”

Helpful Report

(Audi) - Posted 3 years ago

We are sorry to hear, you where not happy with the service you received. We can only apologise. If you would like to discuss this further please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Excellent service and very helpful staff. They went out of their way to ensure I was happy at all times and make my new car purchase extremely quick. highly recommended.”

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(Richmond) - Posted 3 years ago

This is great to hear, Thanks for leaving us a review Catherine.

Posted 3 years ago

“Everything went very smoothly.”

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(Middlesbrough) - Posted 3 years ago

Thanks for leaving a review Harry.

Posted 3 years ago

“Customer service outstanding from the first visit through to collecting the car. The reason why I return to SG Petch, York every time.”

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(York) - Posted 3 years ago

This is great to hear Sandie, Thanks for leaving us a review.

Posted 3 years ago

“Service amazing ! Communication was first class ! Highly recommend”

SG Petch 5 star review on 2nd August 2021

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(York) - Posted 3 years ago

Thanks for leaving us a review Sharon, we hope you and your dogs enjoy your new car.

Posted 3 years ago

“Great service and very friendly staff. My thanks to Daniel for all his help in selecting my new Seat. Thanks to everyone at SG PETCH for all your excellent service and friendship.”

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(South Bank) - Posted 3 years ago

Thanks for taking the time to leave us a review Gary and we hope you enjoy your new car.

Posted 3 years ago

“Excellent service from start to finish and the salesman I dealt with, Lee, was helpful, polite, friendly and professional throughout. I will definitely deal with SG Petch again.”

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(Durham) - Posted 3 years ago

Thanks for taking the time to leave us a review Daniel. We hope you enjoy your new car.

Posted 3 years ago

“Great service with customer friendly staff.”

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(Sunderland) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“Not happy with assistance we were shown nothing about the car we got I had to learn about it on YouTube”

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(Audi) - Posted 3 years ago

We are sorry you were not happy with the service you received, we can only apologies. If you require anymore assistance or would like to discuss further please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Very good service, no complaints whatsoever, hope the after service is as good, thank you.”

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(Darlington) - Posted 3 years ago

Thanks for leaving us a review Robert.

Posted 3 years ago

“Car developped a fault. Would not exced 2500 revs. (Due to intervention of recovery man Fault code cleared). On dropping vehicle I passed on fauilt code. I collected it the next day .... Alkl fixed on Warranty. Road tested and now in order. As soon as I entered the A64 I accelorated hard. Still would not eeceed 2500 revs. Took it to a Kia Dealer nearer my home town. Fixed by replacing Turbo Actuator under warranty. So the repairswere 'Warranty' so did not cost but your service was poor and you misled me at the time of collection. Thankfully thereare soime reliable dealers out there.”

Helpful Report

Posted 3 years ago

We are sorry you were not happy with the service you received if you would like to discuss the matter further please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Very helpful sales staff, not at all pushy”

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(Durham) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

SG Petch is rated 4.7 based on 5,237 reviews