SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,213 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,213 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We dealt with Lewis and Dave when purchasing our new car and it couldn’t have been easier. Lewis was a great help from start to finish. From initially walking in and straight away offering advice. Very knowledgable when it came to the cars to explaining things very well. Test drives were easy to organise and not once did we feel pressured. The dedicated personalised service has been outstanding, would highly recommend SG Petch Durham to anyone looking for a new/used car.”

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Posted 6 years ago

“Lewis Baird dealt with us during our car purchase. We found the car online, we live in London. Durham is a long way to go on spec, so Lewis made a video of the car to show us around and see whether it was for us or not. We didn't ask but he knew what would help us. On realizing the car was what we were looking for Lewis arranged everything, accessories, car tax and picked us up from the station (we made a day out to pick it up) Can't over emphasize how easy it was made for us. He was knowledgeable of the specification and the mark.”

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Posted 6 years ago

“A few years ago I bought a Kia C'eed; at the fine age of 38 it was the most expensive car I've ever bought. Okay it's not an Audi, but it was a big deal for me and my career had just taken a leap forward and I needed a better car for my young family. Martin Phillips at Petch in York really looked after me, I'm not a petrol head and don't know all the ins and outs, but he made the process simple and he wasn't like a sales person at all. Which is why, now at 43 I returned to buy a Kia Sportage from Martin and have consulted him at different times over the last few years. Martin made the process simple for my wife and I and found us a car at the right price and met our needs. I can't recommend Martin enough. Thank you so much Martin, you are a legend!”

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(York) - Posted 6 years ago

“All the staff were very helpful and friendly they made us feel at ease and were very approachable . Steve Dixon the young salesman who dealt with us was very informative and helped us through the process with polite understanding and patience. When you look for good customer service that is what we got. Thank you and well done.”

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(Durham) - Posted 6 years ago

“For the friendly and helpful information about the cars.”

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(Darlington) - Posted 6 years ago

“Renault twinco vfahb10554825744 (NU16 XSF), the car was due a pre-delivery inspection, this most not of been done.?the screen wash water was very dirty I had to rinse the car after use. I therefore slid the front cover open to find it very dirty inside/.the wash water filler tube had black tape wrapped around the top (I do not no why).also the air intake slots (left side) had a ball of moss attached./i drained washer bottle and filled up with screen wash.the car had no documentation,i called the your sales dept,and was told they would try to contact the former keeper,no body came back to me.i therefore made contact with Renault uk..and have received full handbook(pdf),radio man., (pdf),warranty +service sheet with car vin no , Renault assistance sheet, great service from Renault.(10 out of 10).I do love the car a great drive.but let down by S G PETCH,”

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(Audi) - Posted 6 years ago

“friendly helpful staff every thing was ready and sorted with no fuss and on time we were made to feel valued customers”

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(Darlington) - Posted 6 years ago

“Sound practical advice.”

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(Durham) - Posted 6 years ago

“friendly service.”

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(Middlesbrough) - Posted 6 years ago

“Sophie Gilmour was great at listening to what I wanted and finding the right car at the right price.”

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(Middlesbrough) - Posted 6 years ago

“Salesperson (Oliver @ Richmond) was great. V informative, helpful, patient (I had endless questions).”

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(Richmond) - Posted 6 years ago

“watch out for this dealer.will sell yu car.been painted and won't tell you anything about it.”

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Posted 6 years ago

“The after sales service was appauling. I had my car 4 days and it broke down whilst driving. I phoned SG PETCH hoping for some assistant but they just fobbed me of saying that they dont have a recovery truck to come collect the car. So i had to arrange my own recovery. Upon arrival at the store not 1 member of staff came to speak to me or apologise for the situation, which is shocking customer service.”

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Posted 6 years ago

“So happy with the service at SG Petch when purchasing our new car. Becky is a credit to the company, so professional, friendly and helpful. Will definitely return when we need a new car in the future and will recommend to friends and family. Many thanks D & B Stapylton”

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(Middlesbrough) - Posted 6 years ago

“Sales staff knowledgable and helpfull”

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(York) - Posted 6 years ago

“Good service and a very reasonable price.”

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(Darlington) - Posted 6 years ago

“Nick Nicholson was an excellent salesman for my 2nd Cherokee and your service is impeccable”

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(York) - Posted 6 years ago

“Alan our salesman was brilliant and very knowledgable and helpful. He made the whole experience Wales and pleasant. The man who handled the handover of our old car with the new one was not he just seemed to want to get it over with like it was a waste of his time he also didn’t explain things and told me I didn’t need to read the papers that I was signing like I was taking too long. We went back the week after because we were having a few teething problems, and Alan was back and was so helpful and patient. He explained things to me and put my mind at ease”

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(Durham) - Posted 6 years ago

“The staff are warm, friendly and very knowledgeable. I did not feel pressurised to make any specific decisions with the options made to me.”

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(Durham) - Posted 6 years ago

“From Start to finish Les was honest and upfront. He made the buying process very easy and was most helpful. Les ensured I was kept up to date at all times. I would highly recommend SG Petch Richmond to anyone looking to purchase a new or used car.”

SG Petch 5 star review on 19th June 2018

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(Richmond) - Posted 6 years ago

SG Petch is rated 4.7 based on 5,213 reviews