SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,212 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,212 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not very happy not kept informed about a delay for three months car delayed .”

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(Durham) - Posted 5 years ago

“A very friendly salesman called Connor helped me purchase my new car (Octavia vRS). He wasn't pushy at all and everything was a relaxed and informative experience. He also sorted out a few scuffs on the alloys and they look fantastic. Also a mention for Michael and Chelsea who handed over the car and sorted out all the paperwork and road tax for me. Top garage....any thanks to all.”

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(Durham) - Posted 5 years ago

“I’ve just received my first motability vehicle, being my first experience at this it all seemed a bit daunting at first. I certainly need not have worried, I was immediately met at the showroom by Shaun Harker , the sales rep , he made me feel so at ease , talked through all my options , told me exactly what would happen next, My car was ordered , all paperwork sorted and signed and within 6 weeks I was in receipt of my beautiful Peugeot 5008, which is beyond all my expectations , One of the major factors that made the experience enjoyable , was the continuity of Shaun’s help, I was always kept in the loop , and dealt with him from start to handover , 5 star ⭐️ excellent”

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(Darlington) - Posted 5 years ago

“Excellent service from sales no pressure”

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(Durham) - Posted 5 years ago

“I found Kevin Nelson who sold me my car extremely helpful and courteous.”

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(Darlington) - Posted 5 years ago

“Taken delivery of new Madza2 car.Roger the salesman was very helpful and made sure everything went very smoothly.Very happy with car and total buying experience and would not hesitate in dealing with them.”

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(Durham) - Posted 5 years ago

“In relation to sales service (new/used cars) Petch is hard to beat. The salesmen are very helpful and well informed and listen to your requirements as a customer, working hard to meet expectation. This is the 4th car I've bought from them and have never been disappointed with the levels of sales service. It is just a shame that their after sales service/service department doesn't match up.”

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(Darlington) - Posted 5 years ago

“Refreshingly pleasant experience buying a car from Joseph at SGPetch. He could not have been more helpful and certainly went the extra mile. Thankyou.”

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(Richmond) - Posted 5 years ago

“Ross McCann was a pleasure to deal with again the 2nd car we have bought from him. He worked hard to both find the car and get us the right deal, making the whole process a pleasure.”

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(Darlington) - Posted 5 years ago

“A bit more communication.. And phone me when you promised to phone.. Not to leave it for days”

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(Darlington) - Posted 5 years ago

“Appalling service following damage caused due to staff not doing their job correctly. This reulted in us paying £700 for repairs which SG Petch admitted fault.”

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Posted 5 years ago

“Bought a new Kia Sportage GT line in June 2019. S G Petch were very competitive with the price of the vehicle and the dealership were very efficient and helpful. Even helped with private number plate transfer. Brilliant. Thanks to salesmen Gary and Martin.”

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(York) - Posted 5 years ago

“I had the pleasure of dealing with Kevin at the York dealership, great service friendly and professional I can't them would definitely recommend them. Pa”

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Posted 5 years ago

“I decided what car I wanted and wanted to part rx mine, this was done with with no bother. Just before I picked it up, Ray said he put extra fuel in which was great. When i arrived home I noticed two slightly deep scratches and a small dent on the boot. Also I noticed the two front tyres were worn, on inspection on previous Mot to the one Petch had done their was an advisory on the Tyres. Although legal, I would have expected a main dealer to replace both. Took car back so they could carry out an inspection. Was told tyres was legal and wasnt interested in dent or scratches. Ive had to replace windscreen wipers, buy new carpets as none on collection, and will have to purchase two tyres. So to summarise. Sales of car 5 stars, after sale 2 stars.”

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Posted 5 years ago

“Professional and high quality service. Would highly recommend to friends & family.”

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(Richmond) - Posted 5 years ago

“Brilliant service, bought a car recently and the customer service was excellent especially from a saleswoman called Emma Dunwell. I will definitely be recommending people to go here!”

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(Durham) - Posted 5 years ago

“I was very impressed with the service I received from Reg, he was very professional and courteous, and made the process of buying a new car very easy.”

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(York) - Posted 5 years ago

“took my old car in for service and ended up buying a new i20 thanks to the very helpful gary maugham”

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(Middlesbrough) - Posted 5 years ago

“Great experience throughout the whole process. Manager Paul and Shaun in Mazda were great to deal with (again!)”

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(Darlington) - Posted 5 years ago

“Very pleased with car purchased and had excellent service throughout”

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(Middlesbrough) - Posted 5 years ago

SG Petch is rated 4.7 based on 5,212 reviews