SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,187 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,187 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your salesman, Michael Beck, was very patient and courteous throughout the process. We came back several times with questions and always handled them in a friendly and happy manner. We look forward to dealing with Michael and SG Petch again in the future.”

Helpful Report

(Sunderland) - Posted 1 year ago

Hi Steven, Thank you for your review and you kind comments, we will pass them onto Michael. We will look forward to seeing you again in the future.

Posted 1 year ago

“Sales staff are first class. Always on hand to offer advice and help whilst choosing a car and during the sales process. Collection of the car is always easy, with a full explanation given of the controls. The only downside is the garage sale room. It is too hot in summer and cold in winter. It is also hard to hear when too many people are in the area, as the sound bounces around the area. There should be blinds in the garage that can be lowered to block out the sun in summer. We have been in the garage on some days and find it must be hard for the sales team to carry out their job comfortably.”

Helpful Report

(Durham) - Posted 1 year ago

Hi, Thank you for your review, we really appreciate it. Your comments have been passed onto management. Have a great day.

Posted 1 year ago

“Very pleased with SG Petch.Staff very helpful and attentive but not pushy.Just the right balance.”

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(Durham) - Posted 1 year ago

Thank you for taking the time to leave us a review, we really appreciate it! We hope you have a great day.

Posted 1 year ago

“Despite the early disappointment due to the delay (Kia supply issues, not SG Petch's fault) - the communication and service from Tom and Wayne has been faultless and would recommend.”

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(York) - Posted 1 year ago

Hi Ellis, Thank you for your review and sharing your experience, we really appreciate it. We hope you have a great day.

Posted 1 year ago

“Sg petch were very professional in the way they treated me. Andy Payne listened and offered good help, support and advice on what vehical is more suitable for my needs. Would highly recommend sg petch in Durham to everyone needing mobility cars.”

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(Durham) - Posted 1 year ago

Hi George, Thank you for your review and sharing your experience, we really appreciate it. We hope you have a great day.

Posted 1 year ago

“Andy was very welcoming and made use feel comfortable. He went through everything we needed to know about our new car in full detail. We are very satisfied with the service we received. Thank you Andy.”

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(Durham) - Posted 1 year ago

Hi Joanne, Thank you for your recommendation, we really appreciate it. We hope you have a great day.

Posted 1 year ago

“Excellent friendly and professional service”

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(South Bank) - Posted 1 year ago

Thank you for the excellent feedback. Glad you enjoyed your visit to our branch. Have a great day.

Posted 1 year ago

“I bought a new Mazda CX-5 Sport from S G Petch. The process was very straightforward and I am happy with the car. I did not give a 5 star review because there were a few errors with the paperwork which had to be corrected and I have had to send the V5 document back as my name was incorrect. Although a minor error, this could be important if there were any legal problems. Daniel Wilkinson, the Salesman I dealt with, was very helpful.”

Helpful Report

(South Bank) - Posted 1 year ago

Hi June, Thanks for your review, we are sorry for any inconvenience caused with the paperwork. We hope you have a great day.

Posted 1 year ago

“Salesman extremely helpful and knowledgeable. Nothing too much trouble”

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(Darlington) - Posted 1 year ago

Hi Peter, Thanks for taking the time to leave us a review, we really appreciate it. We hope you have a great day.

Posted 1 year ago

“Customer service and knowledge of product was brilliant. All the Sales team made you feel welcome and at ease from the moment you entered the premises.”

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(Durham) - Posted 1 year ago

Hi Heather, Thanks for taking the time to leave us a review, we really appreciate it. We hope you have a great day.

Posted 1 year ago

“Excelent service would recomend”

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(Middlesbrough) - Posted 1 year ago

Hi Colin, Thank you for taking the time to leave us a review, we really appreciate it. We hope you have a good day.

Posted 1 year ago

“I am very happy with the service that I received from SG Petch Sunderland. Everything went so smoothly with the purchase of my new vehicle. Thank you Nicky.”

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(Sunderland) - Posted 1 year ago

Thanks for leaving us a review, we hope you have a great day.

Posted 1 year ago

“Salespeople were very polite and courteous. Car itself is lovely to drive. I was kept informed by the Salespeople of when delivery was due, throughout the process.”

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(Durham) - Posted 2 years ago

Hi John, Thank you for leaving us a review, we really appreciate it. We hope you have a great day.

Posted 2 years ago

“Friendly staff made you feel welcome”

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(Darlington) - Posted 2 years ago

Hi Rosemary, Thanks for your review, it is great to hear you enjoyed your experience with us. We hope you have a great day and you enjoy your new car.

Posted 2 years ago

“Fab customer service”

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(Durham) - Posted 2 years ago

Hi Diane, Thank you for your review, we really appreciate it. We hope you have a good day.

Posted 2 years ago

“The overall view of SG Petch is positive, with Ryan our salesman being fantastic in his information and assistance. After collecting the car on a dark evening and looking closer in the daylight it was slightly disappointing that the same attention to detail had not been given by the individuals that carried out a pre delivery inspection.”

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(Darlington) - Posted 2 years ago

Hi Anthony, Thanks for your review. We are sorry you weren't happy with the pre delivery inspection. If you would like to discuss it further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 2 years ago

“Was exllent service from start to finish”

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(Durham) - Posted 2 years ago

Hi Danielle, Thank you for taking the time to leave us a review, we really appreciate it. We hope you have a nice day.

Posted 2 years ago

“Very pleasant experience buying a car. Roger made the whole experience easy. Thank you”

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(Durham) - Posted 2 years ago

Hi Jillian, Thank you for leaving us a review, we really appreciate it. We hope you have a great day.

Posted 2 years ago

“The service was great and the sales assistant very knowledgeable and helpful. This is why year after year I stay with Mazda and sg petch.”

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(Darlington) - Posted 2 years ago

Hi Amanda, Thank you for your recommendation and continued custom, we really appreciate it. We hope you have a great day.

Posted 2 years ago

“Excellent service throughout my new car purchase. I would highly recommend this dealership.”

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(Sunderland) - Posted 2 years ago

Hi Gary, Thanks for taking time to leave a review. We hope you enjoy your new car and we hope to see you again in the future.

Posted 2 years ago

SG Petch is rated 4.7 based on 5,187 reviews