SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,237 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,237 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 5th February 2025

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very helpful extremely happy with our new car”

Helpful Report

(York) - Posted 2 years ago

Hi Jean, Thank you for your review, it is most appreciated. We hope you have a great day.

Posted 2 years ago

“I was more than satisfied with the swift customer service and the effort to which my requirements were met.”

Helpful Report

(South Bank) - Posted 2 years ago

Hi, Thank you leaving us a review, we really appreciate it. We hope you have a great day.

Posted 2 years ago

“Everything about the process was seamless from the test drive to receiving the car. From ordering to taking delivery of my first choice colour only took two and a half weeks.I was very impressed”

Helpful Report

(Durham) - Posted 2 years ago

Hi Keith, Thank you for taking the time to leave us a review, it is most appreciated. We hope you have a great day.

Posted 2 years ago

“Massive thanks to Matthew Newall who started the process of my new car and Roger Crozier at SG Petch Durham who looked after me once Matthew moved over to Darlington. The process was easy from start to finish and despite the delays with SEAT, Roger kept me up to date and delivered the car ensuring we had everything we needed and triple checked we didn’t need help with anything before we left! 10/10 service from these guys! Thank you both so much!”

SG Petch 5 star review on 13th February 2023

Helpful Report

(Durham) - Posted 2 years ago

Hi Helen, Thank you for your review and kind words. We are pleased you were happy with the service received. We hope to see you again soon.

Posted 2 years ago

“i can only give good feedback all staff were very welcoming and friendly they give me all the information needed they helped me every step of the way”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Hi Robyn, Thank you for your review and kind words, we are pleased you were happy with the service you received. We hope to see you again in the future.

Posted 2 years ago

“Can't falter the service always 100% always very easy to get on and answering questions”

Helpful Report

(Durham) - Posted 2 years ago

Hi Joseph, Thank you for leaving us a review, it is great to hear you couldn't fault the service. We hope you enjoy the rest of your day.

Posted 2 years ago

“Daniel and all staff are fabulous. Given myself and my husband fabulous deals every time. We are repeat customers (6th car) due to the seamless service. No sales pressure but given advice every time and there are never any problems”

Helpful Report

(South Bank) - Posted 2 years ago

Hi Michelle, Thank you for your review and your continued custom, we really do appreciate it. We hope you enjoy your new car and we look forward to seeing you again soon.

Posted 2 years ago

“Very helpful and quick service overall very good”

Helpful Report

(South Bank) - Posted 2 years ago

Hi Katherine, Thank you for your review, we are pleased with the service you received.

Posted 2 years ago

“Wayne Jackson from York branch was so professional and helpful. Would definitely buy from again, hassle free handover. 🤙😁”

Helpful Report

Posted 2 years ago

Hi Wendy, Thank you for leaving us a review, we really appreciate it. We hope you enjoy your new car.

Posted 2 years ago

“My purchase was hassle free and very easy”

Helpful Report

(Durham) - Posted 2 years ago

Thank you so much, Brian, for the 5-star rating! It's great to hear that your purchase at SG Petch was hassle free and easy! We really appreciate your feedback!

Posted 2 years ago

“Nice easy process no stress staff very helpful”

Helpful Report

(Darlington) - Posted 2 years ago

Thank you so much, Tom, for your 5-star rating of SG Petch! We truly appreciate your kind words regarding our nice, easy process with no stress staff that are very helpful. We hope to see you again in the future.

Posted 2 years ago

“Wonderful service from start to finish. Roger at SG Petch Durham was so helpful & understanding of the needs I had regarding the Motability vehicle for my disabled son. I was so grateful & so happy with the new car. 10 out of 10 for Customer service.”

Helpful Report

(Durham) - Posted 2 years ago

Hi Judith, Thank you for taking the time to leave us a review, we really appreciate it. We hope you enjoy your new car and we look forward to seeing you again in the future.

Posted 2 years ago

“Great Service staff Excellent”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Hi Maureen, Thank you for your review, we really appreciate it. We hope you have a great day.

Posted 2 years ago

“Helpful and friendly staff. Clean and smart showroom”

Helpful Report

(Durham) - Posted 2 years ago

Hi Patricia, Thank you for your review, we really appreciate it. We hope you have a great day.

Posted 2 years ago

“the service was very good the young man we dealt with was excellent we only came to have a look and he showed us eveything about the car so we bought it and i would like to just say thank you for all your help .”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Hi June, Thank you for taking the time to leave us a review, it is great to hear you had a excellent experience with us. We hope you have a great day.

Posted 2 years ago

“Dealt with efficiently and courteously, a pleasant experience. All staff were friendly even when we contacted the firm via the switchboard.”

Helpful Report

(Durham) - Posted 2 years ago

Hi Peter, Thank you for your review, we really appreciate it. We hope you have a great day.

Posted 2 years ago

“The service and friendliness of the staff is second to none. They go out of their way to help and advise regarding all options open to you to buy a car. The premises are clean open and comfortable. This level of service is ongoing and continues throughout your dealings with them. They are always there to help and advise.”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Hi Brenda, Thanks for your review and your kind comments, it is great to hear you are happy with the service you receive from the branch. We hope you have a great day and we will look forward to seeing you again in the future.

Posted 2 years ago

“We are really happy with the service at SG Petch, we got our car so quickly in comparison to what other manufacturers were estimating, and Mark was great and kept us informed at all times. Couldn't be happier with our new car!”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Hi Jennifer, It is great to heat that Mark kept you updated. Thank you for taking the time to leave us a review, we really appreciate it.

Posted 2 years ago

“Excellent customer service very friendly and helpful staff could not fault female and would recommend them to anyone”

Helpful Report

(Durham) - Posted 2 years ago

Hi Elizabeth, It is great to hear you received an excellent customer service. Thank you for your review, we really appreciate it. We hope you enjoy the rest of your day.

Posted 2 years ago

“the service i received from Craig was excellent very polite and sg petch very good”

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(South Bank) - Posted 2 years ago

Hi Mark, Thank you for leaving us a 5-star review, we really appreciate it

Posted 2 years ago

SG Petch is rated 4.7 based on 5,237 reviews