SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,237 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,237 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 5th February 2025

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simon was absolutely brilliant, couldn’t have asked for more from him.”

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(South Bank) - Posted 2 years ago

Hi James, Thank you for leaving a review, we are glad to hear you had a 5 star experience.

Posted 2 years ago

“On the 1st March 2022, We picked up our new Mazda 2 from SG Petch Durham. This is my eleventh Mazda and by far the best. Automatic, Self charging Hybrid….Brilliant drive. But more importantly was the service received by Alan Copeland….I award him 11/10. He takes the time and effort to explain every little detail. Takes care of all the paperwork, even get a coffee ! If you are going to get a new car, get a Maz..da ! from Alan at the Durham branch of SG Petch.”

Helpful Report

(Durham) - Posted 2 years ago

Hi Alan, It is great to hear about the excellent service you received from Alan at our Durham branch, your comments will get passed on. Thanks for taking the time to leave us a review its most appreciated.

Posted 2 years ago

“Geoff was spot on, seamless service”

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(Sunderland) - Posted 2 years ago

Hi Stephen, We are so pleased you had a 5 star experience. Thanks for taking the time to leave us a review.

Posted 2 years ago

“I have just purchased a new Mazda MX5 from SG Petch, this being the third car that I have bought from them. The whole process was dealt with by Ryan Robertson who was extremely helpful and very knowledgeable throughout the whole process. Well done SG Petch and a special thankyou to Ryan for his guidance and comprehensive handover of the car. I would have no hesitation in recommending this dealership.”

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(Darlington) - Posted 2 years ago

Hi David, Thank you for your review, recommendation and continued custom it's most appreciated. We will pass your kind comments on to Ryan.

Posted 2 years ago

“The guys at the second hand shop across the road were great. Could not have been more helpful.”

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(York) - Posted 2 years ago

Hi Peter, Thanks for your review.

Posted 2 years ago

“Quality personnel service”

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(Durham) - Posted 2 years ago

Hi Richard, Thank you for your 5 star rating, we are pro leased you received a personal service.

Posted 2 years ago

“This is my 3rd new car purchase from SG Petch. Sales and service staff have always given 100% towards customer satisfaction.”

Helpful Report

(Middlesbrough) - Posted 2 years ago

Hi Trevor, It is great to hear about your continued custom we do really appreciate it. Thank you for taking the time to leave us a review.

Posted 2 years ago

“After having my car written off I went the same day to SG Petch Richmond and was seen by Joseph. An extremely helpful and pleasant young man, Joseph gave me all the information with regards to leasing a vehicle and after a short time viewing the car options available to me I found my replacement. My new car was delivered to me 5 days later. I am extremely pleased with my Kia Stonic and would recommend SG Petch to anyone looking for a new or used car.”

Helpful Report

(Richmond) - Posted 2 years ago

Hi Charlene, We are glad to hear that you were pleased with the service you received from Joseph, we will pass your comments on to the branch. We hope you carry on enjoying your Kia Stonic.

Posted 2 years ago

“All easy and hassle free”

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(Durham) - Posted 2 years ago

Hi Stewart, It's great to hear you had a hassle free service. Thank you for the 5 star rating.

Posted 2 years ago

“Great support throughout the purchase of my car. Friendly and informative staff.”

SG Petch 5 star review on 15th March 2022

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(Sunderland) - Posted 2 years ago

Hi Gail, Thanks for your review we are glad you found the staff friendly and informative. We hope you enjoy your lovely new car.

Posted 2 years ago

“Travelling from the opposite end of the country to buy a car has the potential to be a bit fraught with the risk of a car not being as described or missing keys or paperwork etc. No need to worry with SG Petch in Sunderland from start to finish, there was completely transparent communication and honesty on both sides re my car to be part exchanged and video and other images swapped on both vehicles. Given the distance to travel overnight accomodation was also taken care of followed by the following morning a very relaxed unhurried transaction. I've bought many cars over the years and despite the long drive is probably one of the best customer experiences buying a car I have had. Completely satisfied having bought a low mileage nicely specced genuine care. Would highly recommend this dealership.”

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(Sunderland) - Posted 2 years ago

Thanks for the review Paul, its great to know the long drive was worth it and you were happy with the service you received from our Sunderland branch. We hope you enjoy your new car.

Posted 2 years ago

“My wife and I are very happy with the Mazda 2 we bought (hers) and the service and deal fitted in with our budget and I only wish I bought my car from them a month earlier. I'm not allowed to use the Mazda!!!! We will return and I shall certainly recommend them to our friends and colleagues .”

Helpful Report

(Durham) - Posted 2 years ago

Hi Ian, We are pleased to hear that you're happy with your new Mazda2. It is great to know that you would recommend us to your friends and colleagues. Thanks for taking the time to leave us a review.

Posted 2 years ago

“We have used SG Petch for a number of years now and have always received a good service.”

Helpful Report

(Durham) - Posted 2 years ago

Hi Christina, Thank you for taking the time to leave us a review its great to hear you always receive a good service. We would also like to say Thank you for your continued custom its much appreciated.

Posted 2 years ago

“Bought a new Niro last week - a most enjoyable experience, very happy with the customer service, with many thanks to Tom.”

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Posted 2 years ago

Hi John, Its great to hear you had an enjoyable experience and you were happy with the customer service. Thanks for taking the time to leave us a review.

Posted 2 years ago

“Really good service.”

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(Darlington) - Posted 2 years ago

Hi Christopher, Thank you for leaving us a review, we are pleased you were happy with the service you received.

Posted 2 years ago

“Purchased/traded in a car over the phone! Absolutely fantastic levels of service, all questions answered honestly and quickly. Many thanks to Les Rudd for all your help and assistance”

Helpful Report

(Richmond) - Posted 2 years ago

Hi Kate, Thank you for taking the time to leave us a review. We are so pleased you enjoyed the service you received at our Richmond branch. Your kind comments have been passed onto the branch and we hope you enjoy your new car.

Posted 2 years ago

“A great dealership! A good selection of new and used cars. The staff were friendly, professional and very courteous. They never hassled me or my partner, who was looking to buy a used car. They let us browse at leisure, whilst offering us a drink and help if needed. The prices were good when compared to some other garages too. I would definitely give these a go and I'd definitely buy from them in the future. Highly recommended.”

SG Petch 5 star review on 5th March 2022

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Posted 2 years ago

Hi Andrew, Thank you for sharing your experience with us! We are so pleased you enjoyed the service you received. We hope you enjoy your new car.

Posted 2 years ago

“This was my fourth experience of S G Petch service department in the last two years. I felt well looked after by Emma & Sofie from booking my appointment to getting the work done. Please pass my congratulations to all involved.”

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(Durham) - Posted 2 years ago

Hi Keith, Thank you for taking the time to leave us review and for your continued custom. Your comments have been passed onto the branch.

Posted 2 years ago

“Efficient, friendly, knowledgeable staff. All went according to plan. Excellent thank you.”

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(Durham) - Posted 2 years ago

Hi Peter, Thank you for your kind words and taking the time to leave us a review. We are glad you had an excellent experience with us and hope to see you again soon.

Posted 2 years ago

“The amount of the part exchange was excellent and the general treatment by ray was as good as you could expect anywhere so would return if i was thinking about getting another car”

Helpful Report

(Durham) - Posted 2 years ago

Hi Michael, It is great to hear you had a good experience with us. Thanks for taking the time to leave us a review, we really do appreciate it. We hope you enjoy your new car.

Posted 2 years ago

SG Petch is rated 4.7 based on 5,237 reviews