SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,209 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sales rep was good and give plenty information his name was Ray Yates. I am not happy with the after service care. Husband car we got had a a dent in door on passage side front. It took 7 weeks get sorted. Car had go in for warranty work before dent was seen week later it was. My car had engine managerment light on 2 weeks ago. Rang Durham branch no one got back to me till 3 hours later so I rang Darlington branch up got call back within hour. Courtesy car had be back in on day you get it. I thought courtesy car is with you till get car back in return. Luckily car was back with me within 4 hour's. The prices you would like charge for new wipers blades is nearly triple to what i had pay from family memeber.”

Helpful Report

Posted 2 years ago

Dear Susan, Thank you for sharing your experience with us. I am glad to hear your concerns have been resolved and I hope you can now enjoy your car. If you do have any issues in the future please feel free to contact us at https://www.sgpetch.co.uk/contact-us

Posted 2 years ago

“Recently bought a car with Tom with help from Ricky finding the car I wanted. Essentially paid more than I had planned to however happy with the car. Only issues was my finance payment on my old car was taken a few days later, I feel I should of been made aware of this and had to claim back from my bank. Not everyone has disposable cash Incase of an unexpected bill. Also had to book the car back in within the first month as speaker is faulty and crackling and the rear window windscreen jet doesn’t function. Nothing major however I don’t feel I should have any issues with a car this soon after buying, these things should of been picked up during prep and is an inconvenience having to work around work and getting the car up there when a courtesy car is available and go back the next day to swap back. I’m hoping both these issues will be fixed at no cost to myself as I won’t be paying for something that shouldn’t be there. Car could of been cleaner, white stain on back seat and two prominent scratches to body would that should of been dealt with. Happy with the Service from Tom and would deal with him again.”

Helpful Report

(York) - Posted 2 years ago

Dear Lauren Thank you for sharing your experience with us. I am glad to hear your concerns are being resolved. If you do have any issues in the future please feel free to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 2 years ago

“Customer service was spot on no problems from the gentleman Anthony who helped us all the way to get car”

Helpful Report

Posted 2 years ago

Hi Stan Brough, we are very happy to have provided you with such a positive experience! We will pass your comments onto Anthony. We look forward to your next visit!

Posted 2 years ago

“I have an ongoing insurance claim from December, Storm Arwen, and i am still waiting to get my car fixed. i am finally booked in for March but no one in 3 months has rang me to do this. i originally booked myself online in December then to be told my parts hadn't been ordered and to wait for a phone call. then no phone call until i have to ring back up. 3 months is shocking, even if it is busy. i have had to buy new wiper blades to get me through the 3 months whilst waiting. if my MOT had ran out then i wouldn't be able to have drove the car as it would have failed, luckily it hadn't. appalling service so far and my car is not even in the garage yet.”

Helpful Report

Posted 2 years ago

Dear Steve, We are very disappointed to hear of your experience with us. Please contact us at https://www.sgpetch.co.uk/contact-us with further details of your concerns and I will look into this for you.

Posted 2 years ago

“Couldn't have been more helpful. Would definitely recommend to others.”

Helpful Report

(York) - Posted 2 years ago

Thanks for leaving us a review and giving us your recommendation its most appreciated.

Posted 2 years ago

“Straight forward, no messing.”

Helpful Report

(Sunderland) - Posted 2 years ago

Hi Brian, Thanks for taking the time to leave us a review and we are pleased you were happy with the service you received.

Posted 2 years ago

“Thank you to Shannon Condron at SG Petch Durham who went above and beyond my expectations with my recent car purchase. I purchased a new Kia Xceed and I am really happy with my purchase. I would recommend SG Petch and Shannon to anyone who is interested in purchasing a new car as my experience was flawless. Shannon kept me up to date throughout the whole process and everything was really swift and efficient. Thank you”

Helpful Report

Posted 2 years ago

Thanks for taking the time to leave a review Louise its most appreciated. Your lovely comments will be passed onto Shannon.

Posted 2 years ago

“There was a long delay in receiving the items and no communication about it till I rang to find out what was happening . Was told they were coming from another branch and would be with me 2 days later - which they were . So communication and delay poor but ultimately goods delivered as ordered”

Helpful Report

Posted 2 years ago

Hi, Thanks for leaving us a review. Im sorry you weren't 100% happy with the service you received. Your comments have been passed onto the relevant department.

Posted 2 years ago

“The overall experience of purchasing my car from SG Petch was pleasant as the salesperson assisted the sale as expected. We were able to look around the car and inspect as well as test driving the vehicle. Only a couple of things. 1. The car could have been valeted properly before being collected. There were dirt marks on the roof liner that could have been brushed out in some places but the worse marks needed a deeper clean with something. 2. The price of the car was not negotiable at all. on top of this, there was a hidden cost of warranty that was compulsory on top of the cost of the car. If a charge is compulsory, it should be included in the price or a note added to explain that this has to be purchased. I would give 5 stars if it was for the sales experience but the problems with the car bring the rating down to 3 stars. Paying dealership prices should mean the car is spotless and ready to go as a nearly new car to the new owner. This is why you pay the premium on the cost of the car. The previous owner would have received less to reflect the condition.”

Helpful Report

(South Bank) - Posted 2 years ago

Hi Vijay, Sorry to hear you weren't 100% happy with the service you received, your comments have been past to the branch. If you would like to discuss the matter further please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 2 years ago

“Excellent service throughout”

Helpful Report

(York) - Posted 2 years ago

Thanks for leaving us a review its most appreciated.

Posted 2 years ago

“Pleasant Efficient purchase of a new Mazda 3 No pressure to buy or take any extras”

Helpful Report

(Darlington) - Posted 2 years ago

Hi, Thanks for taking the time to leave us a review its most appreciated.

Posted 2 years ago

“I could not fault the vehicle sales side of s g petch however I’ve been trying to purchase a three year service plan and find your price rediculous. I would much prefer to buy one directly from you but I can get the same plan almost £600 pounds cheaper with Kia direct and still have the scheduled services with you. I suggest you address this its the difference between 4&5 star rating”

Helpful Report

(Sunderland) - Posted 2 years ago

Hi Peter, Thanks for leaving us a review we are are sorry with the price of the service plan. Your comments have been sent to the branch and they will be in touch.

Posted 2 years ago

“Excellent service from Ryan in the recent purchase of our new Mazda3 from Darlington. Went through the finance and technical information in detail prior to purchase, then kept us up to date on delivery. On collection we were given a thorough in car briefing on the new features of the car. Highly recommended!”

Helpful Report

Posted 2 years ago

Hi Malcom, That is great to hear! Thank you for leaving us a review and we hope you enjoy your new car.

Posted 2 years ago

“It was very disappointing on the day i collected my new £20k car, that it barely had any fuel in the tank!! We have had much better handover deals elsewhere.”

Helpful Report

(Durham) - Posted 2 years ago

Hi Angela, We are really Sorry to hear you weren't happy with the amount of fuel in your new car. Your review has been sent to the branch and they will be in touch.

Posted 2 years ago

“Thank you for the smooth and helpfull changing of my car and the purchase of my new vehicle by Wayne Jackson,”

Helpful Report

(York) - Posted 2 years ago

Hi Christopher, We are pleased you are happy with the service you received from Wayne. Thank you for taking the time to leave us a review.

Posted 2 years ago

“Fantastic service, sold and bought a new mazda and can't fault the staff at all. Great team and all queries dealt with very quickly. Roger especially has made this process a delight.”

Helpful Report

(Durham) - Posted 2 years ago

Hi Adrianne, We are glad to hear you were happy with the service you received. Thank you for leaving us a review its most appreciated.

Posted 2 years ago

“Great experience from start to finish, No hard sale and great part exchange price. Thoroughly recommend.”

Helpful Report

(Sunderland) - Posted 2 years ago

Hi Glenn, Thank you for taking the time to leave us a review, its most appreciated.

Posted 2 years ago

“Car sourced and received within 30 days. Excellent customer service from Daniel at SG Petch Mazda in Middlesbrough.”

Helpful Report

(South Bank) - Posted 2 years ago

Hi Graham, Thank you for taking the time to leave us a review. We are glad to hear you were happy with your buying experience.

Posted 2 years ago

“Sold a warranty we didn't want, which they then wouldn't refund. No service history provided despite the vehicle being advertised with a service history. Log book had been lost by a previous owner but we were only informed of this when we chased the service history. No user manual provided either. Car excellent value for money but customer service poor.”

Helpful Report

(Audi) - Posted 2 years ago

We are sorry to hear your weren't happy with the customer service you received, we can only apologies. If you would like to discuss further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 2 years ago

“Excellent service from start to finish well recommend”

Helpful Report

(Durham) - Posted 2 years ago

Hi John, Thank you for leaving us a review its most appreciated.

Posted 2 years ago

SG Petch is rated 4.7 based on 5,209 reviews