SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,211 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,211 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous staff, friendly and helpful. Lovely airy showroom. Staff were helpful without being pushy. Great purchasing experience - would definitely recommend SG Petch to any friends looking to change their car.”

Helpful Report

(South Bank) - Posted 4 years ago

Thanks for your kind words Suzanna, and taking the time to leave a review.

Posted 4 years ago

“My name is Thomas ........... not ............. Tomas”

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(Durham) - Posted 4 years ago

Sorry about that Thomas, Thanks for leaving us a review.

Posted 4 years ago

“Very happy thank you.”

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(Darlington) - Posted 4 years ago

Thank you for leaving us a review Gary.

Posted 4 years ago

“My thanks to Martin in sales. He was outstanding!!”

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(York) - Posted 4 years ago

Thank you for leaving a review Martin

Posted 4 years ago

“Great customer service, nothing too much trouble, no rush”

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(Durham) - Posted 4 years ago

Thanks for your review Wendy.

Posted 4 years ago

“Really helpful and friendly”

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(South Bank) - Posted 4 years ago

Thanks for leaving us a review.

Posted 4 years ago

“S G Petch in South Bank Gary gave great customer service as usual”

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(Middlesbrough) - Posted 4 years ago

Thanks for leaving us a review Gillian

Posted 4 years ago

“Very pleased with the service I received I like the no messing on approach. Christine was really friendly and gave good advice and was knowledge about the car her was selling, It's the second time I have used SG Petch to purchase a car and both times I have been happy with the service. Thank you”

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(Middlesbrough) - Posted 4 years ago

Thank you for your kind words Heather and finding the time to leave us a review.

Posted 4 years ago

“Always first class service and show room is clean and tidy.”

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(Durham) - Posted 4 years ago

Thanks for leaving us a review Alfred.

Posted 4 years ago

“Very good service”

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(Durham) - Posted 4 years ago

Thanks for leaving a review Margaret.

Posted 4 years ago

“This is my second new CX-5 car from SG Petch in Durham. Very happy with salesman Alan Copeland's attention during the whole process on both occasions - I like his straight-talking no-nonsense approach. The car was delivered on time and Alan took time to e plain the controls different to my last CX-5. Servicing: I signed up with SG Petch service club - this spreads the cost of servicing with a monthly charge and includes all necessary service parts and labour. There's also a 10% discount on any accessories and access to lots of discounts from high street retailers. All in all - pretty well pleased (4 stars - because nobody is perfect😉).”

SG Petch 4 star review on 30th March 2020

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(Durham) - Posted 4 years ago

Hi Eric, Thank you for leaving us a review and we hope you enjoy your new car.

Posted 4 years ago

“Good customer service. Was contacted throughout my purchase to let me know what was happening regarding what stages my car was at. Delivery estimate was spot on and Carl was very helpful throughout the whole process. Couldn’t find fault whatsoever 5*”

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(Durham) - Posted 4 years ago

Hi Victoria, Thank you for leaving a review.

Posted 4 years ago

“We have used S G Petch for our last 3 cars and on each occasion the staff (all different) have been very helpful and professional and the experience has been relatively enjoyable.”

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(Durham) - Posted 4 years ago

Thank you for your kind words Patricia and taking the time to leave a review.

Posted 4 years ago

“Friendly, professional and helpful. Made me feel like a valued customer. Very pleased with my car and the deal we were able to agree.”

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(York) - Posted 4 years ago

Thank you for taking the time to leave us a review Richard.

Posted 4 years ago

“As usual an impeccable customer experience from s g petch. Peter from fiat sales was polite, knowledgeable and was positively persuasive in helping me choose my car. Superb.”

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(York) - Posted 4 years ago

Hi Carl, Thank you for your kind words and taking the time to leave a review.

Posted 4 years ago

“Left sitting around on our own for long period of time when we went to buy and collect the car without even an offer of a drink or any other hospitality. We felt that the salesman did not know enough information concerning the car and seemed disinterested in us. We only bought the car as we thought it was a bargain or we would have left without a purchase.”

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(Audi) - Posted 4 years ago

Hi Anthony, We are really sorry to hear that, and offer our apologies for your experience. I will pass your comments onto the branch manager.

Posted 4 years ago

“Buying a car is not my favorite thing to do but overall it was a pretty good experience.”

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(Durham) - Posted 4 years ago

Thank you for leaving a review Stephen.

Posted 4 years ago

“having faced a large repair bill to my exsisting car i went looking for a replacement. This task was taken on by Ross from KIA. i had a tight budget and wanted something different. Ross came up trumps and all within a week of me asking. His professional manner and expertise was second to none.”

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(Darlington) - Posted 4 years ago

Hi Stephen, Thank you for your kind words and taking the time to do a review.

Posted 4 years ago

“reliable , trustworthy, knowledgeable, friendly”

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(Durham) - Posted 4 years ago

Thanks for leaving a review.

Posted 4 years ago

“Happy with service and new car thank you”

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(Middlesbrough) - Posted 4 years ago

Hi Leslie, Thank you for your review.

Posted 4 years ago

SG Petch is rated 4.7 based on 5,211 reviews