SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,209 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant customer service from the moment we walked through the door to leaving with a new car. Listened to all questions no matter how trivial and gave considered understading answers - offered good advice withiut being patronising or over selling. Great service with an excellent sense of humour”

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(Middlesbrough) - Posted 2 months ago

“Staff were highly satisfied with all the staff , never pressured into buying helpful in all questions answered by Karren and Chris will recommend”

Helpful Report

(Durham) - Posted 2 months ago

Hi Heather, Thank you for your fantastic 5-star review! We're so pleased to hear that you found our staff to be helpful and that Karren and Chris answered all your questions. Your recommendations mean the world to us. If you need anything else, don’t hesitate to get in touch!

Posted 2 months ago

“Perfect service once again from SG Petch. 3rd purchase in a row and very happy.”

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(Darlington) - Posted 2 months ago

Hi Anthony, Thank you for your fantastic 5-star review! We're thrilled to hear that you’ve had perfect service yet again and that you're happy with your third purchase from SG Petch. If there's anything more we can do for you, just let us know.

Posted 2 months ago

“I have used SG PETCH for my vehicles for a number of years now. I have always had great after sales service from them and wouldn't even consider going anywhere else.”

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(Darlington) - Posted 2 months ago

Hi Stephanie, Thank you so much for your wonderful 5-star review! We're delighted to hear that you’ve been happy with our after-sales service over the years. It means a lot to us that you choose SG Petch as your go-to for your vehicles. Enjoy your driving experience!

Posted 2 months ago

“APART FROM A LONG WAIT (29WEEKS) TO GET MYNEW HYUNDAI i10 I AM VERY PLEASED WITH MY NEW MODEL. PETCH GAVE ME A GOOD DEAL ON MY PART EXCHANGE AND HAVE CONTACTED ME TO CHECK IF I HAVE ANY QUERIES WITH MY NEW CAR.”

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(Durham) - Posted 2 months ago

Hi there, Thank you for your 4-star review! We appreciate your patience during the long wait for your Hyundai i10; it’s great to hear you’re pleased with your new model. If you have any further questions or need assistance, feel free to reach out. Enjoy driving your new car!

Posted 2 months ago

“Great customer service from Nick. We love our Kia Sportage! Listened to what we wanted and didn't waste time trying to sell us features we made clear we were not interested in. Good demo and he appreciated that automatic gears were a chance for us so spent good amount of time on that.”

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(York) - Posted 2 months ago

Hi Rachel, Thank you for your brilliant 5-star review! We're so pleased to hear that Nick provided you with great customer service and listened to your needs. It's fantastic that you're loving your Kia Sportage and felt comfortable with the demo, especially on the automatic gears. If you have any questions or need further assistance in the future, just let us know.

Posted 2 months ago

“Sales personnel are very helpful not pushy like some garages. Explanations are clear and all questions answered clearly. We feel as if we can buy with confidence from SG Petch.”

Helpful Report

(Durham) - Posted 2 months ago

Hi Alan, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our sales personnel helpful and not pushy. It's great to know that all your questions were answered clearly, giving you the confidence to buy from SG Petch. If you need anything in the future, feel free to reach out. Enjoy your new car!

Posted 2 months ago

“good purchase but 4 month delay on delivery probably due to government policy !”

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(York) - Posted 2 months ago

Hi John, Thank you for your 5-star review! We appreciate your understanding regarding the delivery delay, which was indeed influenced by government policy. We're glad to hear that you’re satisfied with your purchase. If you have any questions or need assistance in the future, we're here to help. Enjoy your new car!

Posted 2 months ago

“Ashton was really good from first meeting to handover. Car is Excellent I am sitting in good driving position with no back or hip pain after several long journeys already completed. Love the car inside and out.”

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(Durham) - Posted 2 months ago

Hi David, Thank you for your amazing 5-star review! We're delighted to hear that Ashton provided you with great support throughout your car buying journey. It's wonderful to know that you're enjoying your new car and feeling comfortable during those long drives. If you need anything in the future, don’t hesitate to reach out. Enjoy the ride!

Posted 2 months ago

“my usual service provided by Abby was excellent from initial contact to deal being done to collecting the vehicle along with becky for help she provided too will always buy my cars through abby”

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(Middlesbrough) - Posted 2 months ago

Hi Steven, Thank you so much for your wonderful 5-star review! We're thrilled to hear that Abby and Becky provided you with excellent service throughout your car buying experience. Your loyalty means a lot to us, and we look forward to assisting you with your future purchases. Enjoy your new vehicle!

Posted 2 months ago

“No problems with the car everything working fine.”

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(Middlesbrough) - Posted 2 months ago

Hi Norman, Thank you for your great 4-star review! We're glad to hear that everything is working fine with your car. If you ever need assistance or have any questions, feel free to reach out.

Posted 2 months ago

“I bought my new car a KIA Picanto last month Shaun Harker dealt with the sale and he was extremely helpful and professional it was first class service.Thank you Shaun l love my new car. Kind Regards JackieStorey.”

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(Darlington) - Posted 2 months ago

Hi Jackie, Thank you for your fantastic 5-star review! We're thrilled to hear that Shaun provided you with exceptional service during your KIA Picanto purchase. Your satisfaction means everything to us, and we hope you enjoy many happy miles in your new car!

Posted 2 months ago

“It is a pleasure to deal with SG Petch. My family have dealt at Skippers Lane branch for many years and have always had wonderful experience with all of the staff. We have no hesitation in recommending them as an excellent garage.”

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(Middlesbrough) - Posted 2 months ago

Hi Anne, Thank you for your fantastic 5-star review of SG Petch! We're delighted to hear that you and your family have enjoyed wonderful experiences at our Skippers Lane branch over the years. Your trust and recommendation mean the world to us, and we look forward to continuing to provide excellent service to you and your family in the future!

Posted 2 months ago

“Abby Richardson was extremely helpful when we purchased our n line i10.We would have no hesitation in recommending s g Petch to our friends. Many thanks for your help.”

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(Middlesbrough) - Posted 2 months ago

Hi Magdalen, Thank you for your wonderful 5-star review of SG Petch! We're delighted to hear that Abby provided you with such helpful service during your purchase. Your recommendation means a lot to us, and we look forward to welcoming you to SG Petch in the future.

Posted 2 months ago

“Very good service”

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(York) - Posted 2 months ago

Hi Stephen, Thank you so much for sharing your 5-star rating of SG Petch! We greatly appreciate your positive feedback and are thrilled to hear that you had a very good experience with our service. We look forward to serving you again in the future.

Posted 2 months ago

“Excellent professional service every time, year after year. Knowledgeable and trustworthy, by far the best place to buy a car!”

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(Darlington) - Posted 3 months ago

Hi Elma, Thank you so much for giving SG Petch a 5-star rating! We are thrilled to hear that you had an excellent experience with us. We appreciate your support and are grateful for your trust in SG Petch. We look forward to serving you again in the future.

Posted 3 months ago

“Excellent company. Very customer-friendly with knowledgeable staff.”

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(York) - Posted 3 months ago

Hi Janice, Thank you very much for your fantastic 5-star rating of SG Petch! We sincerely appreciate your kind words and it means a lot to us that you find our company excellent and customer-friendly. Thank you once again for your support and for choosing SG Petch.

Posted 3 months ago

“Excellent service as always. Bought a number of cars from the Darlington dealership. Never any issues or hassle. Always great service, support and after sales. Highly recommend. This time Dave and Ross went above and beyond to make sure the deal was spot on and service and handover was swift and efficient.”

Helpful Report

(Darlington) - Posted 3 months ago

Dear Tristan, Thank you for your fantastic 5-star rating of SG Petch! We greatly appreciate your continuous support and loyalty as a valued customer. Your kind words about our excellent service and hassle-free experience make us truly proud of what we do. Thank you once again for recommending us.

Posted 3 months ago

“My husband and I have been buying our new Mazdas from SG Petch for the last 8 years and have always had excellent service, we have always dealt with the same salesman Ryan and can’t fault him on his knowledge and professionalism! We will continue to buy from SG Petch thank you.”

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(Darlington) - Posted 3 months ago

Dear Andrew, Thank you so much for awarding SG Petch a perfect 5-star rating! We are thrilled to hear about your positive experience with us. Thank you once again for choosing SG Petch.

Posted 3 months ago

“No pressure by the salesperson, very helpful in every way . Guided us throught the purchase of our new car which was easy to follow A very good part exchange deal .”

Helpful Report

(Durham) - Posted 3 months ago

Dear Jennifer, Thank you so much for your fantastic 5-star rating of SG Petch! We're thrilled to hear that our team provided you with exceptional service and guided you effortlessly through the purchase of your new car. We truly value your support and hope to serve you again in the future.

Posted 3 months ago

SG Petch is rated 4.7 based on 5,209 reviews