SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,266 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,266 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 31st March 2025

176

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ryan was very professional and helpful. He made everything easy and communicated in a very understanding way.”

Helpful Report

(Darlington) - Posted 1 month ago

Thank you for your amazing 5-star review, Graham! We're thrilled to hear that Ryan provided you with professional and helpful service. Clear communication is so important to us, and we're glad it made your experience easy.

Posted 1 month ago

“A quick and simple handover with the extras requested provided. We were sorry to let our old car go but the new one meets all our expectations and we're very happy with it.”

Helpful Report

(Sunderland) - Posted 1 month ago

Thank you for your wonderful 5-star review, Gillian! We're delighted to hear that the handover process was quick and simple, and that your new car is meeting all your expectations. If you need anything else, don't hesitate to reach out. Enjoy your new ride!

Posted 1 month ago

“This is the 2nd car we have bought at SG Petch and the attention we received by Liam Clarke was excellent, we will have no hesitation in buying from SG Petch again and look forward to buying again in the near future.”

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(South Bank) - Posted 1 month ago

Thank you so much for the glowing 5-star review, Brian! We're thrilled to hear that your experience with Liam Clarke was excellent. It's wonderful to know that you've chosen SG Petch for your car purchases, and we’re excited to assist you again in the near future. Your loyalty means a lot to us!

Posted 1 month ago

“Great service nice people very helpful”

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(Darlington) - Posted 1 month ago

Thank you for the fantastic 5-star review, Laura! We’re so glad to hear that you had a great experience with our team. Your kind words about our service and helpfulness truly mean a lot to us. If you need anything else, just let us know. We look forward to seeing you again soon!

Posted 1 month ago

“The team at SG Petch have been excellent throughout the process of buying our new Kia EV3. Thank you for all your hard work.”

Helpful Report

(Richmond) - Posted 1 month ago

Thank you for your wonderful 5-star review, Kevin! We’re thrilled to hear that our team was able to make your experience of purchasing the Kia EV3 so positive. Your appreciation means a lot to us, and we’re here to help anytime you need. Enjoy your new vehicle, and we hope to see you again soon!

Posted 1 month ago

“This is the second time I've completed a queationaire and I've already writen to Mr Burke to express my dissappontment in service received”

Helpful Report

(Darlington) - Posted 1 month ago

Hi Timothy, thank you for your feedback. I'm sorry to hear about your disappointment and that you had to reach out to Mr. Burke regarding your experience. Please feel free to reach out to us directly, as we genuinely want to resolve any issues you may have.

Posted 1 month ago

“Emma and Ray were very helpful in every aspect of me collecting my new mobility car. Can't really ask for any more because they gave me 100%.”

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(Durham) - Posted 1 month ago

Thank you for your incredible 5-star review, Fred! We're delighted to hear that Emma and Ray were able to provide you with such helpful support during your experience. Your satisfaction is our top priority, and we’re grateful for your kind words. Enjoy your new mobility car, and we hope to see you again soon!

Posted 1 month ago

“No, I'd rather not.”

Helpful Report

(Darlington) - Posted 1 month ago

Thank you for your feedback, Michael! If there's anything specific we can improve or assist you with, please don’t hesitate to reach out.

Posted 1 month ago

“Keiren took time to go through the car and it was ready when we agreed and he was helpful ,patient and knowledgeable .”

Helpful Report

(Darlington) - Posted 1 month ago

Thank you for your fantastic 5-star review, Laura! We're so pleased to hear that Keiren took the time to ensure you had a great experience and that everything was ready as promised. We look forward to welcoming you back soon!

Posted 1 month ago

“4th car from SG Petch I wouldn't go anywhere else”

Helpful Report

(Durham) - Posted 1 month ago

Thank you so much for your amazing 5-star review, John! We’re thrilled to hear that you chose SG Petch for your fourth car purchase. It’s always a pleasure to assist our loyal customers, and your continued trust means the world to us. We look forward to helping you with your next vehicle in the future!

Posted 1 month ago

“Nice salesman I only had to wait 6 days to get my new car”

Helpful Report

(Darlington) - Posted 1 month ago

Thank you for your fantastic 5-star review, Michael! We're so glad to hear that our team made your car buying experience a smooth one and that you didn’t have to wait long for your new vehicle. We appreciate your kind words about our sales staff. Enjoy your new car, and we look forward to seeing you again soon!

Posted 1 month ago

“Great service and experience Ryan Robertson could not have been more helpful, he explained everything clearly and answered all our questions thoroughly and most of all patiently. Nothing was to much trouble really top notch service.”

Helpful Report

(Darlington) - Posted 1 month ago

Thank you for your wonderful 5-star review, Joan! We're delighted to hear that Ryan provided you with top-notch service, explaining everything clearly and answering your questions with patience. Your feedback truly highlights the dedication of our team. We can’t wait to assist you again in the future!

Posted 1 month ago

“Excellent service, Steve was fantastic start to finish. Would definitely recommend using the Middlesbrough branch”

Helpful Report

(South Bank) - Posted 1 month ago

Thank you for your fantastic 5-star review, Lori! We're thrilled to hear that Steve provided you with excellent service from start to finish. Your recommendation of our Middlesbrough branch means a lot to us. We can’t wait to welcome you back for your next visit!

Posted 1 month ago

“Excellent serive from SG Petch, in particular Sales Executive Wayne Denton. Throughout the entire process, we were treated very well and kept fully informed of delivery dates. The vehicle handover was very thorough and included a surprise reveal of the car! I would receommend SG Petch to friends and family”

Helpful Report

(York) - Posted 2 months ago

Thank you for your amazing 5-star review, Karen! We're thrilled to hear that Wayne provided you with excellent service and kept you informed throughout the process. We're glad you enjoyed the vehicle handover experience, especially the surprise reveal! Your recommendation to friends and family means so much to us. We can’t wait to welcome you back in the future!

Posted 1 month ago

“Just leased a new Mazda from here. Test drive, lease process and collection made easy with the help of Ryan.”

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Posted 2 months ago

“Enjoyed a test drive taking in roads with different traffic density, different speed restrictions including dual carriage way at the national maximum. Took delivery of the new car the next day with the option of 24 hrs free insurance provided but able to get our own in time”

Helpful Report

(Middlesbrough) - Posted 2 months ago

“Very professional service”

Helpful Report

(Middlesbrough) - Posted 2 months ago

Thank you for your excellent 5-star review, George! We're pleased to hear that you experienced professional service during your visit. Your support means a lot to us, and we look forward to serving you again soon!

Posted 2 months ago

“Nice ar,great service and info on purchase”

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(Durham) - Posted 2 months ago

Thank you for your fantastic 5-star review, Kym! We’re delighted to hear that you enjoyed our service and found the information helpful. We look forward to assisting you again soon!

Posted 2 months ago

“Very happy with Wayne that couldn't do enough to make me feel confident with my new Jeep thank you 😊”

Helpful Report

(York) - Posted 2 months ago

Thank you so much for your wonderful 5-star review, Deborah! We’re thrilled to hear that Wayne made you feel confident with your new Jeep. Your satisfaction means the world to us, and we appreciate your kind words. We hope to see you again soon! 😊

Posted 2 months ago

“Customer service was first class. I will go back”

Helpful Report

(Darlington) - Posted 2 months ago

Thank you for your amazing 5-star review! We're so glad to hear that our customer service was first class. Your satisfaction is our top priority, and we can't wait to welcome you back in the future!

Posted 2 months ago

SG Petch is rated 4.7 based on 5,266 reviews