SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,212 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,212 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful, down-to-earth staff. I was encouraged to test drive to vehicles, firstly of the model I was looking at then of a car with the engine I was looking at. Both equally important. Thank you very much.”

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(Darlington) - Posted 5 years ago

“My experience with SG Petch was great! They even sprayed the alloy wheels black for me and I am so happy with the result! Rob made the experience of buying my first car an easy one and made sure I was completely happy with everything from start to finish. I would definitely recommend buying a car from them.”

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(Durham) - Posted 5 years ago

“Very friendly Service. I was happy that all my questions were answered and did not feel rushed. I enjoyed the test drive and the time taken to talk me through the process and paperwork was good. I would recommend this dealer.”

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(York) - Posted 5 years ago

“Polite and efficient service by all staff.”

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(York) - Posted 5 years ago

“Had a car we wanted and Steve made it happen”

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(Middlesbrough) - Posted 5 years ago

“Generally I was happy with my purchasing experience at SG Petch Darlington 3weeks ago . Mark McLaughlin was personable and helpful through out , unfortunately on returning home with the new car we found there was no service book or car manual, which we are still awaiting , although I understand this is being dealt with following us telephoning the reception . I was hoping to receive them before posting my review . This unfortunately this has some what diminished the joy of owning my new car , being able to study it’s functions I feel is part of getting to know your vehicle and so far i have missed out on this . We also received an unannounced delivery of some locking wheel nuts and a locking key through the cat flap two weeks after buying the car .”

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(Darlington) - Posted 5 years ago

“Ok as a dealership. Not as efficient and professional as some I’ve experienced. Most disappointing of all though, they failed to reveal some important information about the vehicle I was proposing to buy. Had it been made known to me, it’s likely I wouldn’t have gone ahead with the deal.”

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(York) - Posted 5 years ago

“Very helpful, patient staff who provided excellent customer service throughout. Extremely happy with my new car and highly recommend this dealership.”

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(Middlesbrough) - Posted 5 years ago

“Excellent service, well done Abi”

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(Middlesbrough) - Posted 5 years ago

“Reasonable service, but car wasn't as described, being in poorer condition than would have been expected for the mileage. Shame really as it was a rare car.”

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(Durham) - Posted 5 years ago

“Great service.well done”

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(Middlesbrough) - Posted 5 years ago

“I would first like to thank you for a lovely experience I have had buying my car, at what can be a bewildering time. Greg Robinson was especially helpful, friendly and knowledgeable with a constant smile on his face. A great asset to the company! Start to finish 5* service with a very very satisfied customer :) I have also recommended this garage to a friend who will be having a look round very soon.”

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(Darlington) - Posted 5 years ago

“Horrible experience”

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(Durham) - Posted 5 years ago

“I recently bought a new Kia at S.G Petch, assisted by the excellent salesman, Andy Payne. I couldn't be happier with the whole process from initial enquiry to collection. I had concerns about my chances of buying a new car, due to having an outstanding finance arrangement on a car I was trading in. Andy made me feel completely at ease with this process, and arranged to have the outstanding finance settled prior to my purchase of the Kia. The entire staff at SG Petch Darlington were fantastic, and I would thoroughly recommend them to anybody.”

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(Darlington) - Posted 5 years ago

“Brilliant customer service, very friendly and helpful, would definitely recommend.”

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(Darlington) - Posted 5 years ago

“Went to upgrade our car. The salesman was very intimidating and only showed us one “available” car which my husband was happy with. It was only when we got home that we saw on their website a few cars we could have chosen from. We weren’t offered any other options for cars given the forces discount my husband could have received. I’d have also thought that spending so much on a car that we would at least have been given car mats! Perhaps when we upgrade our other Kia, we will go to another dealership or speak to a less intimidating sales rep who has been there longer and knows more about giving the customer what they want.”

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(York) - Posted 5 years ago

“Excellent Staff, Range of cars and very easy decision and purchase.”

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(York) - Posted 5 years ago

“Pleasant staff. Comfortable waiting area and decent coffee. Thanks”

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(Durham) - Posted 5 years ago

“My third consecutive car from this garage.”

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(York) - Posted 5 years ago

“Everything started ok, but since I picked the car up over two weeks ago things have gone downhill. I have had to purchase a new phone and sign a contract, which I did not have previously, to enable me to use hand free Bluetooth connection. I am still waiting for someone to ring me back as to when I will receive the booklet on how to operate the Sat Nav. I have made a number of requests, people are going to ring me back or deal with it. Maybe this review will have the desired effect? The pre-delivery inspection was not dated at all and neither the booklet on the operation of the Sat Nav or Media Player was noted as missing. I will be pleased to have a response to this comment. Before collecting the car the figure below would have 10 but sadly now only 5.”

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(Middlesbrough) - Posted 5 years ago

SG Petch is rated 4.7 based on 5,212 reviews