SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,209 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After 13 months of not being able to drive as a result of a medical condition, Gareth at Middlesbrough was amazing. He kept in regular contact to monitor progress and was able to keep my car on order for when I got my licence back. Gareth is truly an amazing employee and the branch is lucky to have him.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much, Hannah, for your 5 star rating of SG Petch! We are so glad to hear that Gareth was able to take good care of you and kept your car for you for the 13 months until you got your licence back. We really appreciate you as a returning customer and thank you for your loyalty!

Posted 1 year ago

Hi Hannah, glad to hear you're well enough to drive again. Thank you for your kind words, Gareth really appreciates them! If you need any help in the future, please don't hesitate to get in touch with us.

Posted 1 year ago

“My first time using motor mobility the process was very easy, the car was immaculate and ideal for my needs.”

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(South Bank) - Posted 1 year ago

Thank you for your kind words! We are delighted to hear that you had a great experience and that the car was immaculate and perfect for your needs. We strive to provide customers with an exceptional experience and we are glad that we were able to do that for you. We look forward to serving you again in the future!

Posted 1 year ago

“Took delivery of new Seat Ibiza on 23/3/23 from Petch Durham. I noticed a loud banging noise coming from the rear passenger left hand side whenever I went over any uneven ground. The noise continued so on 17/04 I rang the garage and asked for a diagnostic check to be carried out but couldn’t get a slot until 18/5/23 a month later. I decided to take it to my local Seat dealer under the warranty and managed to get a slot for the same week. When I collected the car I was told that a chock had been left under the rear of the vehicle when it had come off the low loader and that was responsible for the banging noise. The car had a pre delivery check carried out before I got it and this wasn’t spotted. Seems as if when anything goes wrong Petch are in no hurry to put things right. You would expect better treatment when buying a new car. This is my 5th new car from Petch, so much for customer service. Not impressed.”

Helpful Report

(Audi) - Posted 1 year ago

I'm sorry to hear that you had a negative experience with us. Customer service is our top priority and we take your feedback seriously. We have conducted an internal investigation into what happened and have taken the necessary steps to ensure that similar issues do not happen in the future. Thank you for bringing this to our attention and we hope to have the chance to serve you in the future.

Posted 1 year ago

“Found Geff to be extremely helpful - although I haggled a lot as females do and had a limit on spending but we reached a compromise. Buying a car is very personal so recommendation is not easy”

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(Durham) - Posted 1 year ago

Thank you, Mary, for your 4-star rating and loyalty! We're pleased to know that Geff was able to assist you with finding the right car that works for you, despite your haggling and spending limitation. We appreciate the trust you put in us, and we value your continued patronage. Thank you for being a loyal customer.

Posted 1 year ago

“The sales process was made to be a quite relaxed and comfortable experience thanks to salesman Nicky McDermott.There was no attempt at any hard sell. I purchased a new car but a few days later returned with a minor issue, i received immediate attention from the service manager and every effort was made to successfully resolve the problem there and then. Based on my experience i would happily recommend SG Petch to any prospective customer.”

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(Sunderland) - Posted 1 year ago

Thank you so much David for your kind words and for awarding us 5 stars! It's wonderful to hear that the sales process with Nicky McDermott was relaxed and comfortable, and that when you experienced an issue after your purchase, we were able to resolve the matter quickly and to your satisfaction. We really appreciate your loyalty and kind support!

Posted 1 year ago

“Great dealership!,great sales people!, communication and after sales!. And a great car!..”

Helpful Report

(South Bank) - Posted 1 year ago

Thank you so much for your 5-star rating of SG Petch, Gerard! We're glad that you continue to have a positive experience with us and appreciate your repeat custom. We're proud to deliver the best in great dealership, great sales people, communication and after sales, and fantastic cars! We look forward to your continued support.

Posted 1 year ago

“One key didn’t work on new car Return to garage few days later Key programmed and staff very helpful”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much for your 5 star rating of SG Petch! We appreciate your loyalty and are glad to hear our staff were helpful in programming the key for your new car. Thank you for returning to our garage and we hope to continue to provide excellent service in the future.

Posted 1 year ago

“All staff are extremely friendly and helpfull Les Rudd is a top salesman and a pleasure to deal with.”

Helpful Report

(Richmond) - Posted 1 year ago

Thank you so much for your five star rating, Leonard! We're glad you had a great experience with SG Petch. All staff here are extremely friendly and helpful, so we're glad to hear that you had positive interactions with our staff. Les Rudd is a top salesman and a pleasure to deal with, and we're pleased to hear that you had a great experience with him. Thank you again for your kind words!

Posted 1 year ago

“The ease of purchasing our new car was due to the friendlyness and care the sale staff gave us and the hassle free procedure.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you very much Lesley for your 5 star rating of SG Petch! We really appreciate you taking your time to review us. We are glad to hear that you had a great experience with us, especially enjoying the friendlyness and care of the sales staff. It makes us proud to know that the hassle-free procedure was to your satisfaction. We are immensely grateful to have such a loyal customer. Thank you again for your valuable feedback!

Posted 1 year ago

“Having waited eleven months,I finally got my new car,the staff kept me informed”

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(Darlington) - Posted 1 year ago

Thank you Neil for your 5 star rating of SG Petch! It was great to have gotten my new car after eleven months of waiting - the staff was great and kept me informed every step of the way!

Posted 1 year ago

“All the staff are Brilliant.The whole experience was done in a very pleasant manner especially Adam .”

Helpful Report

(Durham) - Posted 1 year ago

Thank you very much Kenneth, for your 5 star rating of SG Petch! We are delighted to hear that you had such a pleasant experience at SG Petch, and appreciate your kind words about Adam. We hope to serve you again soon.

Posted 1 year ago

“Indie the gentleman that sold me my car was absolutely amazing - he helped me with every aspect of the process and nothing seemed to be to much for him. Would highly recommend Indie at SG Petch. Thank you.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you Donna for the wonderful 5 star rating! We are thrilled to hear that Indie helped you every step of the way and made the process smooth and enjoyable. We appreciate your kind words and value your loyalty as a repeat customer at SG Petch. Thank you!

Posted 1 year ago

“Mark was really helpful and approachable and listened to everything we discussed we were looking for.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much for your 5 star rating, Natasha! We are grateful to have received your positive feedback and hope to serve you even better in the future. We are especially glad to hear that Mark was so helpful and accommodating. It means a lot that you keep coming back to us, and we look forward to seeing you next time.

Posted 1 year ago

“Excellent service and advice plus very friendly staff.”

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(Darlington) - Posted 1 year ago

Thank you so much, Peter, for your 5 star rating of SG Petch! We really appreciate your kind and supportive words about our excellent service and advice plus very friendly staff. We thank you for being a loyal customer of ours, and for continuing to come back to SG Petch for all your car needs.

Posted 1 year ago

“Basic no frills dealership with competent staff. Good communication from salesman. Our first car from SGP, but so far so good.”

Helpful Report

(York) - Posted 1 year ago

Thank you Malcolm for your 4 star rating! We are so glad you had a good experience with us here at SG Petch, especially as this is your first car from us. We highly value your loyalty, and thank you for being a repeating customer.

Posted 1 year ago

“There was no pressure and the salesman was polite”

Helpful Report

(York) - Posted 1 year ago

Thank you for the wonderful 5 star rating of SG Petch, Roger! We are so glad to hear that your experience was stress free and that our salesmen were polite. We look forward to your next visit.

Posted 1 year ago

“Excellent service by all.”

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(Middlesbrough) - Posted 1 year ago

Thank you so much for your 5 star rating! We truly appreciate your loyalty as a customer and are ecstatic to hear you experienced excellent service from us. It means the world to us that you have taken the time to leave us such glowing feedback. Thank you once again!

Posted 1 year ago

“I found Michael from SG Petch very honest and upfront about the delivery of my vehicle which had been delayed for many reasons which all manufacturers appeared to be having issues with. The delivery of the vehicle was pleasant and professional.”

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(Sunderland) - Posted 1 year ago

Thank you so much Gary for the 5 star rating of SG Petch! I really appreciate you taking the time to leave the review. I am so glad to hear that the delivery of the vehicle was pleasant and professional.

Posted 1 year ago

“Excellent customer service, they go above & beyond to help.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you kindly for your 5-star rating, Roland! We are delighted that you experienced our excellent customer service and that we were able to go above & beyond to help. We are committed to providing an exceptional experience with every visit and we are pleased to hear that it was met!

Posted 1 year ago

“Very pleased with professional yet personal service provided. Excellent advice and follow up.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much Mary for your 5 star rating of SG Petch! We are very pleased that you have had a professional yet personal service provided. Excellent advice and follow up. We are also very thankful for your loyalty as a returning customer!

Posted 1 year ago

SG Petch is rated 4.7 based on 5,209 reviews