SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,237 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,237 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 5th February 2025

173

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid taking your car here for repair if you want it back the way it goes in. Took my seat in to have brakes done which were flagged on service 6 month previously but I wasn't made aware. Collected car got to top of the road and the front sensor warning light come on and no cruise control which I put down to car been washed as does sometimes affect sensor. Started car following day and still on so wiped sensors and noticed front grill all cracked. Rang numerous times and kept getting told I need to speak to someone else and the call was never connected so I went to dealership. Car booked in to be checked over after been told they needed to check the computer and no surprise denying all knowledge of it. Strange it went in without warnings and damage but comes out with it but it's not down to them. I was replacing the car in 2 month time even had my car chosen but won't be returning to this showroom”

Helpful Report

(Audi) - Posted 1 year ago

Thank you so much for your feedback, Claire. It sounds like you had a really frustrating experience and I'm sorry that happened. We strive to provide excellent service and repair to all our customers, and we clearly didn't meet your expectations in this case. Again, I'm sorry that you had to go through this and thank you for sharing your feedback.

Posted 1 year ago

“Very happy with the service provided by Ray Yates, no hassle, no big pressure to buy, went out of his way to source the right car for me very quickly 10 out of 10 thanks Ray”

Helpful Report

(Durham) - Posted 1 year ago

Thank you for your wonderful 5-star rating, Carmel! We are delighted that Ray Yates provided you with excellent service and that he went out of his way to quickly source the right car for you. Very kind of you to give him such a glowing review. We appreciate your continued loyalty and thank you for being a returning customer!

Posted 1 year ago

“If you need a new car go and see Ryan Robertson at SG Petch in Darlington. We have bought three Mazda’s from him and the service he gives just keeps getting better and better. He goes above and beyond to ensure the customer gets a fair deal and his aftersale service is brilliant….”

Helpful Report

(Darlington) - Posted 1 year ago

Thanks so much, Clive, for your 5-star rating of SG Petch! We can't thank you enough for being a loyal and repeating customer. We understand you recently bought three Mazda’s from Ryan Robertson at SG Petch in Darlington, and the service you received was outstanding. We really appreciate your trust in our team, and your kind words about Ryan's dedication to offering an exceptional customer experience. Thank you for your continued support, it means a lot to us!

Posted 1 year ago

“Buying a new car is never an easy task,but in my experience coming to SG PETCH was the BEST thing I could of done,from day one coming to look for a new car was a pleasant experience.Everyone was really friendly and really helpful and not pushy at all.From seeing Nicky the salesman to Neil the Manager they couldn't of done more.I would recommend anyone to come here for a new or used car.Thanks again.one happy customer.Rod Newton.”

Helpful Report

(Sunderland) - Posted 1 year ago

Thank you so much Rodney for your generous 5 star rating of SG Petch! We're so glad that you had a wonderful experience from start to finish and we appreciate your recommendation. We look forward to serving you in the future.

Posted 1 year ago

“The disability salesman didn’t explain all the items on my new car. I’m still finding out and myself and he was very quiet and talking, which I found very difficult to understand him”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Hi Anthony, We are sorry to hear you weren't 100% happy with your handover. Thanks for taking the time to leave us feedback. If you ever have any questions or need help with anything, please don't hesitate to reach out to us.

Posted 1 year ago

“Ryan Robertson was brilliant and explained all the way through our purchase”

Helpful Report

(Darlington) - Posted 1 year ago

Thanks for the 5 star rating, Darren! We're really glad that you had an enjoyable experience at SG Petch. It's great to hear that Ryan Robertson was brilliant and explained everything throughout your purchase!

Posted 1 year ago

“Disappointed with the level of service in general from start to finish. Booked the service online but could not find a price. Only when I checked in my car online did a price get displayed. It was more expensive than booking direct through Hyundai directly which I found strange. Told on the day I got to the service desk that there was a recall on the car which would take four hours to complete and then the service on top. Something that takes that amount of time to put right as in this case a coolant recall should not wait until a service to prompt them to tell the customer. Ended up leaving the car at the garage over night as they were pushed for time and I did not want it rushed. Picked the car up the following day and paid. Wasn't too impressed that my dash cam was disconnected which is in there for security and insurance purposes! and as part of the service It is supposed to be washed and footwells hovered out. It didn't happen! Not impressed..... Over priced and zero service. Shame as I have bought a few cars from them I expected better.”

Helpful Report

(Audi) - Posted 1 year ago

Stephen, thank you for taking the time to let us know about your experience at SG Petch. We apologize for the inadequate service you received when booking online and for the inconvenience caused by the recall on your car which was not communicated until you were at the service desk. We are sorry that your dash cam was disconnected and that the service did not include a wash nor the footwells being hoovered. We value your feedback and would appreciate knowing how we can make your experience better the next time. Your insights will help us improve the quality of our services.

Posted 1 year ago

“Anth was brilliant from the start of me being interested in a car through to me collecting the car. No hard sell, he offered advice and listened to what I wanted. He placed a lot of trust in our dealings. I would want to go back to Anth when I am ready for a new car.”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you for your positive review! We are happy to hear that Anth was able to provide you with an enjoyable car-buying experience. We take pride in our customer service and strive to make sure all of our customers walk away satisfied with their purchase. We look forward to seeing you again when you're ready for your next car!

Posted 1 year ago

“Excellent customer service from Andrew when considering and purchasing a Kia Exceed. Andrew was fantastic.”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much for the 5-star rating, Micheal! We are also glad to hear that you had an excellent experience with Andrew when considering and purchasing your Kia X-ceed. Thank you for the kind words!

Posted 1 year ago

“Apart from the long wait ( 8 months ) I am extremely happy with it it’s an amazing car , drive’s beautifully and catches the eye of a lot of people”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much Paul for your 5 star rating of SG Petch! It is highly appreciated and we are so glad to hear that you are happy with your car and experience despite the wait. At SG Petch, we value our customers, and it means a lot to us that you have returned to us again. Thank you for being a loyal customer!

Posted 1 year ago

“The car arrived when booked and was very satisfied with the driving pleasure. Salesmen were helpful and polite offered plenty of coffee. Follow up could be better. I needed to ask about after sales service.”

Helpful Report

(South Bank) - Posted 1 year ago

Hi Gillian, Thank you for leaving such an amazing review - we are so happy to hear that you had a positive experience with our team here at SG Petch! We take great pride in ensuring our customers are as happy as possible when they leave our store, and it's great to see that your needs were met. If there's anything more we can do to help, please don't hesitate to let us know - we're always available and are more than happy to provide further assistance. Thanks again for the kind words!

Posted 1 year ago

“Great service”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Hi Nabila, Thank you for your 5 star rating and review, we are pleased you received a great service. We hope to see you again in the future.

Posted 1 year ago

“I ordered a 2023 Kia Picanto from Ryan Robertson, and as always, his service couldn't be faulted! He gave me brilliant advice when choosing the car, and answered all queries quickly. Myself and both of my parents have completed all sales through Ryan for the last few years and he's been amazing this time round too. A huge thank you!”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much for your 5-star rating, Amy! We really appreciate your business and are so glad to hear that Ryan Robertson met your needs in providing you with professional advice, and quick responses to your queries. We thank you for your loyalty over the past few years and for selecting SG Petch for your Kia Picanto purchase. We hope to continue to serve you for years to come.

Posted 1 year ago

“As usual very helpful and considered treatment to me as a customer. Highly recommended.”

Helpful Report

(South Bank) - Posted 1 year ago

Hi Colin, Thank you for taking the time to leave us a review, we really appreciate it. Thank you for your continued custom, we hope you enjoy the rest of your day.

Posted 1 year ago

“Poor lack of contact all the way through the process. Advised could finally collect car but was then cancelled 24 hours before collection and paperwork had to be restarted. When waiting for a refund I had to chase and privies bank details 3 times as they were put in the bin. Nobody seems to even care. I would never buy another vehicle from here and would tell everyone to avoid”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you for your feedback Lisa. We sincerely apologize for the poor experiences you had throughout the process. We are sorry for the lack of contact, canceling the collection of the car and making you restart the paperwork, as well as having to chase for a refund three times. We are very sorry that you were neglected and would like to make things right. We value your opinion and take it into consideration. Please let us know how we can improve your experience, and how we can make sure this doesn't happen again. We want to ensure that our customers receive the best service possible.

Posted 1 year ago

“Great service received by Nick Nicholson. He’s approachable and accessible when needed during the purchase of my recent car. This is 4th car with SG Petch and with Nick. Highly recommend this dealership. Thank you for looking after me.”

Helpful Report

(York) - Posted 1 year ago

Thank you so much for the wonderful 5 star rating, Billy! We really appreciate it. It's great to know that you had a positive experience with Nick Nicholson and the SG Petch team. We're thrilled that this is your fourth car purchased with us, and thank you for your kind words. We appreciate your loyalty and your business.

Posted 1 year ago

“Staff were very knowledgable and kept in contact with me throughout whole process of my new car. They gave me all information and made process easy. Ray the salesman was really good and knew his stuff.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much, Sally-Beth for such a fantastic 5 star rating of SG Petch! We really appreciate your loyalty as a repeated customer, and it's great to hear that our staff were so knowledgeable and kept you updated throughout the process of your new car. We're delighted that Ray could provide you with the great service you deserved.

Posted 1 year ago

“Great professional, friendly and informative advice from start to finish. Got exactly the car we were after.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you very much for your 5 star rating! We are delighted that you have had an excellent experience at SG Petch and found us to be professional, friendly and informative. It is great to hear you have got the car you were looking for. Thank you again for your kind words.

Posted 1 year ago

“Despite getting off to poor start, after changing to a different sales person, I am happy to say that my vehicle arrived when due, private plates fitted and a positive outcome overall.”

Helpful Report

(South Bank) - Posted 1 year ago

Thank you for the 4 star rating and for being a repeat customer here at SG Petch! We are pleased that despite initially getting off to a poor start with a different sales person, you were ultimately happy with our service as your vehicle arrived when due with fitted private plates and a positive outcome overall. We really appreciate your business!

Posted 1 year ago

“The service given by this dealership was over and beyond that which could be expected. On the Wednesday afternoon I visited the SG Petch dealership in Darlington. A member of the sales team,Daniel Adams, talked me through my options and introduced me to the Mazda C5 SUV There was no high pressure selling, that was not needed as the car sold itself. I ordered the new car and within 48 hours I took delivery of my car The dealership transferred my private number without any problems I would definitely recommend the SG Petch dealership”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you Allan for your 5 star rating of SG Petch. We are delighted that you have experienced great customer service and that we were able to exceed your expectations. Thank you for your loyalty to SG Petch.

Posted 1 year ago

SG Petch is rated 4.7 based on 5,237 reviews