SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.74

4.7 Rating 5,209 Reviews

95 %

of reviewers recommend SG Petch

4.7

Based on 5,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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SG Petch 5 star review on 4th November 2024

172

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Special mention about Charlotte and Liam who really helped and took personal care to the extent of delivering the mats at home. Moreover did not try to sell unnecessary products.”

Helpful Report

(South Bank) - Posted 3 years ago

That is great to hear Vivek, thanks for taking the time to leave us a review.

Posted 3 years ago

“I found the whole experience both relaxed and professional (after visiting several main dealerships). Over my lifetime I have been involved with cars and main dealerships a great deal but at other locations I visited I felt that I was being treated as an ignorant old lady who could be sold anything even though I knew what I wanted, and what i didnt want. Ryan listened to me, answered all my questions, told me of options but did NOT ignore my needs and 'push '. Overall one of the best experiences I have had in a garage for many years and I will certainly return.”

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(Darlington) - Posted 3 years ago

That is great to hear Christine. Thank you for taking the time to leave us a review.

Posted 3 years ago

“very friendly and knowledgable sales personnel good attention to detail and follow up to ensure trouble free motoring”

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(Sunderland) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“We would like to congratulate Simon for his professionalism courtesy and honest attitude . When we visited last week it was an enquiry only re a new Mazda cx 30 . The model we were interested in was not readily available , Simon called us within a few hours ,had located a car we were interested in and we agreed the deal We had also been looking at Toyota , however thanks to Simon we purchased and have now collected our cx 30 Excellent service answering all our questions in relaxed and non pushy manner I would thoroughly recommend Petch and in particularly Simon Many thanks”

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Posted 3 years ago

Hi Stuart, This is great to hear! Thanks for taking to time to leave us a review.

Posted 3 years ago

“I agreed to buy a car which required some touching up - they did what they said they would do to a high standard so I was happy. No pressure to buy additional products. Good offer for part exchange and changeover went smoothly.”

Helpful Report

(Darlington) - Posted 3 years ago

Hi Anne, Thank you for leaving us a review and we hope you enjoy your new car.

Posted 3 years ago

“Reg at SG Petch York was extremely helpful and knowledgeable and made the process of part exchange of my beloved BMW for a used Kia very easy. We love the new car!”

Helpful Report

(York) - Posted 3 years ago

Thanks for leavings us a review.

Posted 3 years ago

“Buying my new car made easy by the staff at SG Petch can’t thank you enough and a big thank you to Roy”

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(Sunderland) - Posted 3 years ago

Thanks for taking the time to leave us a review Kenneth.

Posted 3 years ago

“Had my car for a month now and wen collected it had big scratch on the side who’s home wasn’t there wen I bought the car , took it back had it for 2 weeks didn’t receive 1 phone call at all to let me no how it was getting on very dissatisfied with the service all the way through”

Helpful Report

(Audi) - Posted 3 years ago

We are very sorry to hear your were not happy with the service you received. If you would like to discuss the matter further please do not hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“So enjoyed my dealings with you all . A wonderful , friendly company. Should have come to you years ago !!. It ended up an absolute pleasure purchasing my new xar . Thank you. Also , special thank you to Kevin who dealt with me . What a lovely bloke . !!!!”

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(York) - Posted 3 years ago

Hi Helen, That is lovely to hear! Thanks for taking the time to leave us a review.

Posted 3 years ago

“Very friendly and help staff”

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(Richmond) - Posted 3 years ago

Thanks for leaving a review Eileen.

Posted 3 years ago

“I found the whole experience very easy and Andrew from.the Darlington branch was great. It was definately a different experience with Covid but felt safe. Would definitely recommend purchashing from S G Petch”

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(Darlington) - Posted 3 years ago

That is great to hear Tracey, Thanks for leaving us a review.

Posted 3 years ago

“Thanks Roger for providing us with excellent customer service. Recently bought a brand new Seat Arona and got exactly what we wanted. Roger negotiated a good deal and ensured the purchase ran smoothly. Thanks again Roger.👍”

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(Durham) - Posted 3 years ago

Hi Janet, Thanks for leaving us a review.

Posted 3 years ago

“Very helpful staff, good selection of cars and availability with safe Covid practices. Managed to source me the car I wanted after trying 4 garages. They kept me regularly updated with the buying process”

Helpful Report

(Darlington) - Posted 3 years ago

Hi Susan, We are glad we could help. Thanks for taking the time to leave us a review.

Posted 3 years ago

“Great service and standard of care. Ricky was fantastic!”

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(York) - Posted 3 years ago

That is great to hear Helen, Thanks for leaving us a review.

Posted 3 years ago

“Fantastic service from star to finish , the car was immaculately clean , thank you”

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(York) - Posted 3 years ago

That is great to hear Gareth, Thanks for leaving us a review.

Posted 3 years ago

“Up to press l am delighted with the service from you. Andy has been extremely help full.”

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(South Bank) - Posted 3 years ago

Thats great to hear Peter. Thanks for leaving us a review.

Posted 3 years ago

“Very poor on getting the basics correct. First car purchase from Darlington had another customers service pack put in the glovebox, no attempt was made to rectify this I had to return to the dealership and wait for them to sort the correct service package out after I’d been told it was ready for collection. Second car purchase from the Durham branch, after 2 weeks they still have not notified the DVLA about change of ownership. Contacted dealership, no apologies or call back to say they have rectified the situation. Very slap dash dealership.”

Helpful Report

Posted 3 years ago

“I was going to another garage to buy my new car , as I found some of the staff abrupt & lacking knowledge with some issues in the past , during a service during lockdown I mentioned I would be looking for a new car & Ryan ( Mazda man ) took the time to send me info on various cars & videos , so when we eventually went to look, he continued with the excellent customer service that he maintained during lockdown & got the sale . I can highly recommend Ryan , not pushy & very helpful with info on cars .”

Helpful Report

(Darlington) - Posted 3 years ago

Thanks for leaving us a review Jacqueline and we hope you enjoy your new car.

Posted 3 years ago

“The service when buying our car was first class,Chris was really helpful, and a credit to S G Petcj”

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(Durham) - Posted 3 years ago

That is great to hear Neil, Thanks for leaving us a review.

Posted 3 years ago

“Well looked after, both efficient and professional- well done !”

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(South Bank) - Posted 3 years ago

Thanks for your kind words Michelle and taking the time to leave us a review.

Posted 3 years ago

SG Petch is rated 4.7 based on 5,209 reviews